Adorama

3.7 · 1786 reviews
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J
Juito Hart
Reviews 1
2020-09-28 18:38

Placed an almost $4000 Macbook Pro on Oct 23th.

Placed an almost $4000 Macbook Pro on Oct 23th.

I received my order yesterday, and the shipping box came without any damage. But the second layer box inside from DHL China (manufacturer) to Adorama and the original APPLE box is damaged!

So I called the Adorama customer service for a replacemen...

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Ryan Hoy
Reviews 1
2020-09-28 11:52

Absolutely terrible customer service! I sent back ...

Absolutely terrible customer service! I sent back a printer that was dead on arrival. The customer service reps stated that I would be refunded immediately. They refused to accept the return after having it for over a month in their warehouse (11/7 arrived, 12/7 was their official response). I have ...

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O
OG Redd Music Productions
Reviews 1
2020-09-27 22:33

Advertised products and took my money then tell me...

Advertised products and took my money then tell me it's out of stock and now I have to wait for my money back so I lost business because I cant work with out the software and can't afford 300 buck for the software on anther sire site because they have my money very disappointed and lost business poo...

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Michael Brown
Reviews 1
2020-09-27 19:10

While preparing for a shoot I discovered that two ...

While preparing for a shoot I discovered that two of my Kino fixtures had burned out bulbs. I ordered replacement bulbs and paid for overnight shipping from this company. What they failed to provide was a statement that they don t stock the bulbs and they had to be dropship from another company.
...

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Mike Weida
Reviews 1
2020-09-27 09:31

got there as the store was opening, no wait for he...

got there as the store was opening, no wait for help. although there was not anything in used stock that fit what I was looking for, the salesman took his time to explore different options I have confidence that I will use Adorama in the future for purchases.

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S
Steven Nightser
Reviews 1
2020-09-27 08:44

BUYER BEWARE!

BUYER BEWARE!

Dealing with Adorama was one of the worst (THREE MONTH!) experiences I have ever encountered from a business.
I sent in my Camera, two lenses (brand new) to see what kind of trade in value I could get.
I turned down their offer and asked for my equipment back.
When I finally rece...

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xtwo f104
Reviews 1
2020-09-27 08:24

This is a scam store. I ordered some stuff from th...

This is a scam store. I ordered some stuff from them and it had missing items. I returned the ordered and they gave me store credit instead of refunding the amount. Their customer service is messed up as well. 5 different people contact you with different information so you are not sure whats going ...

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K
Karthy V.R
Reviews 1
2020-09-26 15:22

Worst customer care service ever! Ordered a Yamaha...

Worst customer care service ever! Ordered a Yamaha receiver and it did not ship to right address after 3 attempts it went back to them , when i called the service to direct the package once they received the shipment to my address , they are asking me to contact ups for no reason. Doesn t make any ...

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K
Karen L Richard
Reviews 1
2020-09-26 09:40

I'm surprised by the number of negative reviews on...

I'm surprised by the number of negative reviews on Adorama as I have placed several orders with them over the past months and all have been received quickly and well packaged. Although B&H is usually my go to retailer for photo gear, I've noticed that lately Adorama has offered some very interesting...

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R
Roger Leavitt
Reviews 1
2020-09-26 07:58

Won't allow returns. I spent $800 on a new camera,...

Won't allow returns. I spent $800 on a new camera, lens, tripod, and 2 batteries. The batteries didn't fit the camera. I asked to return them 2 days after receiving them. They wouldn't allow me to return 1 of the batteries because I had opened it. Next time I will buy from Amazon or B & H Photo.

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D
Dhawal Kapadia
Reviews 1
2020-09-25 22:17

Had a very bad experience with Adorama. Its been t...

Had a very bad experience with Adorama. Its been two months following up on my check and still have not received it. Best part is I am located in Jersey and Adorama in NY....When I call the customer service, they give me the same old scripts and no action has been taken yet. STAY AWAY FROM THESE GUY...

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H
Herb Evans
Reviews 1
2020-09-25 10:11

I bought my first DSLR (Pentax K-50) from Adorama ...

I bought my first DSLR (Pentax K-50) from Adorama in 2014 and I have bought other items from them also. I have bought my second Pentax (K-70) from them . When I have called Cy is the one to whom I speak and he has always been very pleasant and also very helpful.
I also enjoy their educational progr...

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A
Arturo Bracero
Reviews 1
2020-09-25 07:26

Closes early, closes several days and full weeks i...

Closes early, closes several days and full weeks in September, no information given at all when making online orders. Completely shut down at 4:00PM on a Friday, not updated on Google Maps, of course. Several angry customers at the door.

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C
Catherine Leth
Reviews 1
2020-09-25 06:58

first time having photos printed in the city - was...

first time having photos printed in the city - was referred to adoramapix - needed huge prints for a wedding within 24 hours - submitted them online, picked up the next day. was super nervous and freaking out about how they would look/how the mounting would look. EVERYTHING WAS PERFECT! Totally grea...

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Graciela Martinez
Reviews 1
2020-09-25 04:03

Impossible to speak with an store associate that i...

Impossible to speak with an store associate that is physically located at the Manhattan store.
Each time I call someone in another country answers the phone and declines to transfer me to the store and hang up.
Can Adorama provide their customers a direct phone number for their Manhattan store so ...

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D
Duane Swaby
Reviews 1
2020-09-25 02:01

A mixed bag for me. No real problems with ordering...

A mixed bag for me. No real problems with ordering and customer service respond in a decent amount of time, but I absolutely do not trust them for used products anymore. I've purchased two on camera flashes from them, one E+ condition and one OB. One arrived not functioning, one broke after a single...

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B
BlOSSOM & MAX
Reviews 1
2020-09-23 03:57

I bought new Nikon D810 from this store with New L...

I bought new Nikon D810 from this store with New Leaf warranty. Now due to use the rubber grip has fallen or glue came off. So I requested New Leaf team to help me put just the rubber because I spent 200$ for warranty. They wrote me back is it s not covered by warranty. Common, I could break the cam...

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A
Aleksandr Maiorov
Reviews 1
2020-09-22 19:54

Item sent with delay and in addition to that to th...

Item sent with delay and in addition to that to the wrong address, upon contact been told that they first need to receive item to send it back to me (which might take extra 1 week - 10 days) or if I demand refund, will only issue refund after they receive item. It is completely unacceptable because ...

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M
Mikaela Garvin
Reviews 1
2020-09-21 22:02

I bought a camera from here 2 weeks ago, still don...

I bought a camera from here 2 weeks ago, still don't have it and it has already experienced 2 shipping issues on top of them just never sending the package out once they've already withdrew the $900 from my account. They had terrible reviews before I purchased. Should have listened. They also made m...

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B
Bobby Haering
Reviews 1
2020-09-21 17:32

Worst company I have ever dealt with. I purchased ...

Worst company I have ever dealt with. I purchased a TV online from them and it was supposed to be delivered on the 11th. It is the 12th and the shipper said they would get it to me on the 19th.. Maybe.. I called Adorama to discuss this and they kept putting me on hold and talking over me. I finally ...

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K
Keith Spencer
Reviews 1
2020-09-21 16:55

It's a great machine, only thing I'm still not ecs...

It's a great machine, only thing I'm still not ecstatic about was that they didn't post details on the ram speed, And I was hearing great things about the stock cooler for the ryzen 2700x and was surprised when there was a cooler master one instead, without RGB.

Overall, the machine is quiet, and...

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N
Nayo Martinez
Reviews 1
2020-09-21 14:48

Ordered a glimmerglass 3 filter I needed for a sh...

Ordered a glimmerglass 3 filter I needed for a shoot. Website said in stock and I paid 2 day shipping on Monday to make sure it would arrive for the weekend. Adorama never responded and it's friday and still no filter. I called them and they keep trying to send me to phillipine based call center...

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M
Matt Greenland
Reviews 1
2020-09-20 10:43

They take your money and deal with not having the ...

They take your money and deal with not having the product after the fact. Deceptive sales at best. Says available and ready to ship on a camera bundle. Even on the final purchase page it doesn't mention that an item is back ordered/pre-order. Only when delivered do I find out items were not availabl...

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E
Erickson Katherinera
Reviews 1
2020-09-20 02:29

I get everything done here. Classy clean and moder...

I get everything done here. Classy clean and modern. Knowledgeable staff. Services keep expanding and new frame collection is top notch. I've yet to master file transfer but it's available. Team of specialist are calm, helpful, creative and knowledgeable. It's a pleasure to come here. I've yet to tr...

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C
Chris Blackham
Reviews 1
2020-09-19 20:29

Terrible experience. Customer service team will no...

Terrible experience. Customer service team will not call me back and let me know when my item will arrive. They debited my account 2 weeks ago but have not shipped my item and don't know where it is. They have been deceitful from day 1 from when I ordered it (20 days ago). Now they just ignore my re...

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S
Savage Reaper
Reviews 1
2020-09-18 23:49

i placed an online order that got canceled yet the...

i placed an online order that got canceled yet these thief's still charged my credit card costing me $248.88 in overdraft fees and they won't even admit to the theft for a supposed Christian company they sure don't act like it i'll never do business with these thief's ever again 11/23/2018 update ...

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P
Perrone Prop
Reviews 1
2020-09-18 22:50

HORRIBLE customer service. No 7 day a week support...

HORRIBLE customer service. No 7 day a week support (they take fridays off) When you call for help all departments have different open times. They shipped my order in 2 shipments because one part was on back order which they didn't tell me before hand. when I called for help they told me they couldn'...

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S
Samrat Dutta
Reviews 1
2020-09-18 15:55

Sold a lens and bought one. This place has excelle...

Sold a lens and bought one. This place has excellent and knowledgeable sales people and I was thoroughly satisfied with the deal I got. This is what I would recommend....Work out exactly what you need in your photo video equipment and they can get equipment to your exact needs.

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Ed Catlett
Reviews 1
2020-09-18 09:52

[edit] Never mind my original review from 3 years ...

[edit] Never mind my original review from 3 years ago. My latest experience is exactly the opposite. After 10 days waiting on an item they have in stock I still don't have it and don't have a tracking number that gives me any meaningful information. Keep in mind the drive to their store is less than...

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J
joe clark
Reviews 1
2020-09-18 00:02

Bought a Lacie External Hard Drive that was listed...

Bought a Lacie External Hard Drive that was listed as 4TB storage, received it to find out it was only 2TB. And not only that, the item was defected. My macbook could not read the disk. Don't shop there, BH photo and video much better quality products and high end customer service.

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J
Joanne Meurer
Reviews 1
2020-09-17 22:05

I can buy photo equipment anywhere and I choose to...

I can buy photo equipment anywhere and I choose to make my purchases with Adorama because they make it very easy. The web site is easy to navigate, customer services is exceptional and there are plenty of selections to choose from. I appreciate the way I can narrow down the search criteria so I can ...

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D
Donna-Michelle Magann
Reviews 1
2020-09-15 14:41

Dealing with this company as part of my work, I fo...

Dealing with this company as part of my work, I found then to be rude, inept and the cause of many frustrations. Their customer service staff in general made you feel as if you were an inconvenience and NEVER gave a straight answer to questions regarding back orders.

It is with pleasure that I ha...

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K
Kerri Vogler
Reviews 1
2020-09-15 12:03

They sold me a defective lens and since I needed i...

They sold me a defective lens and since I needed it ASAP for a shoot I took it to a different shop to get fixed, Still wasn't fixed so I asked for a refund and because I took it elsewhere to try and fix it they wouldn't give me a refund or exchange so now I'm stuck with a defective lens and out a lo...

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xfan10
Reviews 1
2020-09-15 11:13

they applied pending authorizations on my card on ...

they applied pending authorizations on my card on canceled order for no legitimate reason and would not help me remove it quickly and tied up my money for days in my bank account. they were very rude about it. avoid if you can and shop and B&H instead.

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