Item sent with delay and in addition to that to th...

Item sent with delay and in addition to that to the wrong address, upon contact been told that they first need to receive item to send it back to me (which might take extra 1 week - 10 days) or if I demand refund, will only issue refund after they receive item. It is completely unacceptable because I never received item.
Will never shop from Adorama, I prefer to buy from B&H and get it next day.