Fleetwood Windows & Doors

Horrible experience with Fleetwood. We spent around $26K on new windows and sliders for our home, opted for the "higher end" Fleetwood windows based on sales rep. 18 months later I'm laying in bed and all of a sudden the glass in one of the sliders shattered. Nothing struck the glass, it was only the inside pane that broke into a million pieces. We reached out to Fleetwood for their warranty and they told us that "it does not look like spontaneous breakage" and have ignored all of our messages. They have not responded to us at all and have not been willing to even send someone out to take a look. We're now having to replace the glass in our $3K slider that is less than 2 years old and Fleetwood's customer service is non-existent.

I've heard alot of good things about Fleetwood , and saw their jobs installed , beautiful 10' slider doors ..will check references for quality and schedule and allow time

Nice product and they finally learned how to load flatdeck. Love picking up here.

Delivering there is cluster.. employees left pieces of wood with nails sticking straight up, in the travel lanes.. way to many obstacles to maneuver around with a semi..

Window quality: Good Screens: Disaster Service: Disaster Standing behind their work: Disaster Communication: Disaster It amazes me that in a competitive market such the one we live in, a Company like this can survive. They essentially drop the windows off and disappear. If there are any problems (and there always are), you are on your own. If you have any other choices, don t use this Company.

Absolutely horrible! Run from this company. You will see many of their reviews are from self serving design professionals selling Fleetwood products. My purchase was a significant six figure amount for a 7,000 luxury home. They were delayed by over two months with no apologies or concessions. They closed two hours early before a two week Christmas holiday leaving the delivery truck to wait until January to pick up the materials. Fleetwood made the truck schedule. Next disaster was they painted all the windows in the wrong color. Now another three months delay on top of the previous two month delay. Final delivery had missing glass and framing and no keys for the glass doors. Another five week delay for replaced frames and we had to re-key all doors. Final disaster! All three large sliding glass window sections were machined differently then what they show in the showroom. The frames were butchered and large areas left with no paint. Their response, we spent over a hundred thousand in redoing the job and would not fix the damaged installation. The truth is they spent the hundred grand because they painted them incorrectly. The client (myself) did nothing wrong except choosing Fleetwood. My custom home builder will never use Fleetwood windows. I will never use Fleetwood windows in a future home. Please don t screw yourself with believing their fancy brochures. I had numerous calls with the management team. The CEO Mark McCoy is the founders son. When I asked him to push his suppliers to complete my job on a fast track after painted incorrectly, his response was no. I continued to debate him on why I shouldn t have to wait another three months because of their error. His response. SHUT THE F@&K UP OR ILL DO NOTHING. If the CEO is a poor leader then they company will be a poor company. My final result will be litigation for damages and having to redo the incorrect installation. Choosing Fleetwood resulted in a five month delay in the completion of my home. Please don t make the same mistake that I made. The response from Mark McCoy is full of false statements. My windows are still not fixed. After three months locks are failing, stainless steel fittings are pitted and the sliding glass doors were machined improperly. Run from doing business with Fleetwood Windows.

Product: terrific. Customer Service, Communication, and Relationship Management: Truly abysmal. Abusive, arrogant, finger-pointing, delaying, non-responsive, buck-passing, and, I believe, included outright lies and absolutely not in alignment with the statements on their website. Really disappointed.

Be very careful with this company. Our experience has to date, been BAD. Service after the sale is nonexistent. Customer service is nonexistent. Some of the windows we bot are corroding to the point that the actuator needs to be replaced after 2 years. The distributor Sun Coast Windows won't do it, and we cannot get Fleetwood to answer the phone. The most recent attempt was on 8-17-2015. No answer, no message, no nothing. All things considered, it would not surprise me if they folded.

Having your licensed contractor, installer and sales representative on the same page is the key to success! Absolutely spectacular job. Started with my contractor Rich at Construction Management of San Diego that recommended Chris & Byron at Doors Ect. Rich reviewed the scope of the project and reviewed the site with Bryon the installer and did the measurements and discussed the challenges and set the expectations. With the advice of Rich & Brian we sent the measurements over to Chris and discussed the products I was looking for. We went with the amazing Fleetwood windows. The house was built in 1960 with a second story addition that all hangs over a canyon. So there were challenges that were addressed up front and the corrections were made to make sure all the windows were installed properly. Working from home I was able to watch every step of the entire process. True professionals and local good people. Very organized on the work site and cleaned up and organized every day. To me that is important.

I spent $100,000 on windows and pocket doors for my house. It s been impossible to have them service an inoperable window. They send me to the dealer who sends me to Fleetwood. No one makes the effort to help. Before buying a Fleetwood product you better pray you don t have issues or need warranty repairs.

As a high end Owner Rep, I have used Fleetwood windows many times and they are a good product. However, their good fortune has ruined them. They promised delivery in June, then July, then August, then September, then October, and yesterday they said November. Do not believe them. I am cancelling another project! Terrible lies!

Fleetwood does not stand behind their product. We purchased doors with a custom Kinar paint which started to blister within the first year. They sent a painter out who informed me that painting on-site would only last about another year. I called the company and told him what their painter said. At that point, I was completely ignored. When I got the distributor involved, he was able to get them out to look at the doors. Their rep assured when he was here that he would help make it right. Again we are being ignored. Horrible company!!!

Was a temp here but they legit need to get their act together. The night manager Eduardo is a horrible manager. They offer ZERO training and expect you to jump into things without any kind of safety training. If you work here, good luck. If you're looking for a job, steer clear of this location.

We have full wall along the balcony of Fleetwood Doors and Windows. This is a penthouse unit on 19th floor. The door hardware has deteriorated due to salinity in the air and moisture. The building as from early 2000 and now we have issues with the hardware on sliding doors and standard doors that have difficulty opening and closing as well as finish on the hardware has started to peel. I contacted Fleetwood in an attempt to get those 3 doors serviced and they do not provide service while at the same time I got few numbers for other companies from Irvine to inspect and possibly service these doors. One of the crew came and got the information needed and they are trying to get some help from Fleetwood to provide new hardware. The Fleetwood is not returning calls to the company they advertised and recommended as their service company. I am completely disappointed with Fleetwood as they are neglecting to provide any reasonable solution for common problem as their hardware is unusable and non functioning. At least they could provide replacement pieces and provide the contact to their supply chain and solve problems. The Fleetwood is refusing to cooperate in any shape or form with their clients, direct or indirect. I would highly suggest to stay away from their products. I will add the service company was recommended by Fleetwood. They came and inspected these doors and recommended replacement of the hardware. They contacted Fleetwood which did not return their calls. At the end we heard that doors are too old??? My client purchased this condo around May 2019 and did not inherit any maintenance manual for the doors from the building association. This is 19 story high rise building. The association and their maintenance service could not get any assistance from Fleetwood!!! My note to Fleetwood would be that 20 years for a building product is not a very long time and they should maintain certain number of items to service and repair their products. Due to association rules the client can not replace anything on the outside but they would still prefer to be able to open their balcony doors. The Fleetwood maintains the policy that the owner has so go thru the service provider and installer to get any product repaired and Fleetwood is not selling service parts. How do you expect this to be repaired?