I'm surprised by the number of negative reviews on...

I'm surprised by the number of negative reviews on Adorama as I have placed several orders with them over the past months and all have been received quickly and well packaged. Although B&H is usually my go to retailer for photo gear, I've noticed that lately Adorama has offered some very interesting deals, - and importantly for me, their accidental damage insurance cover through New Leaf is significantly cheaper and in some cases included at no additional cost. I have contacted customer service on a couple of occasions and concede that the Adorama staff are nowhere near as knowledgeable as the guys at B&H, but other than that the company seems trustworthy and I'll continue to buy from them where they offer a better deal. I've accrued a couple of hundred bucks in rebates on the gear I've bought so far, so I will also enjoy getting some new toys free of charge! :)