****continued****
I also want to include the list of concerns and maintenance request upon move-in which I have provided to Corbin, Jaime, Christine, and Kevyn.
*motorcycle covered in front of my apartment taking up a parking space that has not moved in 26 days.
*no light cover or fixture in be...
One of if not the most incompetent property management companies in the city. Avoid at all costs.
Horrible Company. We first put in a work order on July, 18th 2014 to fix a leaking and caving ceiling and a leak above our cabinets. We were under the impression that it had been repaired until the night of Sept. 13th 2014 when we arrived home after it had been raining and again, the same spot abov...
Short answer. Don't rent from a property managed by 512 Realty if you want to enjoy the last 6 months of your lease. You may be introduced to the lovely concept of pre-leasing which means your unit will be available 7 days a week for realtors to tour for up to 6 months of your last term. We were tol...
First few months, not a fan..but now, I love them!
After a fiasco with maintenance and a leaking tub faucet, things have very much improved. Customer service is much better, maintenance is much faster (they hired more people, I think), and they have been better about warnings for emergency shut o...
My roommates and I have not yet moved into our apartment so there's not much I can say about the complex or 512 Realty in general, but our realtor, Ric Howard, was pretty good. He was nice and very patient and prompt when answering all of our questions (we had so many questions). He made the apartme...
Julie Levy helped me buy a house in North / Central Austin. She was a great help in guiding me through the home buying process and navigate a very aggressive real estate market. Now I have an amazing house! Thanks, Julie.
This company is absolutely hot garbage. First they take forever to fix whatever is wrong with your apartment, when I first moved in you can tell that there was already a brooch infestation. It was only a one bedroom one bathroom that was barely enough room to move your elbow for almost $1000 a month...
PLEASE READ -- Clearly all of these most recent reviews are a sad attempt to rebuild their image in the ATX real estate scene. Whether paid by 512 to write bogus reviews or the reviewers are relatives of the owners, please do not be deceived by 5 stars. After finally being let out of my lease in ear...
I recently had an appointment with Ric, and he was great! The properties he showed were nice, and I did not feel pressured or disrespected while in his company. He was approachable and easy to talk to. 10/10 would recommend Ric.
They just don't really know what they're doing and don't care. Save yourself the trouble and avoid them at all costs.
If you are considering using 512Living please read all of the awful reviews... they are true.
For starters the apartment was not ready when my lease started. The AC leaked, the washer and dryer was not set up and only 1 power outlet worked. The maintenance gentleman I corresponded with to finally...
Worst properties in town. Do NOT move in! Management sucks, especially at Parker Flats and Soco Alpine. Refurbished section 8 housing.
A company full of lies. Don't ever rent a place from them. I was told that my unit should be viewed no more than a few times in total before I signed the lease, instead it is viewed around 3 times a week. This has been going on ever since I moved in, and my unit has been viewed nonstop for 6 months ...
I had previously worked with two different apartment locators, and pretty much gave up on finding a nice and affordable apartment in Austin. I was referred to Ric Howard with 512 Realty, and he was able to find my new place in less than 24 hours. I was very impressed with his professionalism and pro...
Ric Howard was sooooo sweet and he was able to put aside time for me and my friend last minute to help us find a place to live next year. He even drove us around campus in his car so we didn't have to walk!!! Definitely recommend contacting him if you need any help!
Oh my God where to start....
This place just reems students. They have terrible fees and no customer service!
I have never seen a company with less concern for customer satisfaction, less sensible business practices, or less overall human decency.
If there is ever any dispute over an unreas...
I hired a professional maid and cleaning service and left the apartment in much better shape than I found it. Despite that, my roommate and I were charged over $800 in move out charges ranging between carpet damage and floor stains that existed before we got there, damaged oven pans, and utility cha...
I just started renting with 512 Realty but so far I have no complaints. They have been professional and constantly available to answer any questions I may have.
We had heard a lot of negative things about 512 but we were willing to look past them. Big mistake. The main office is always in a sour mood when we go in and our apartment has been having problems since we moved in. My big issue is that it took them forever to fix our heater (which didn't get fixed...
I'm too exhausted by having to deal with terrible service to recount the multitude of ways I've been disappointed by 512 realty. Every single time I have interacted with them has been a negative experience. They are expensive and simply do not have their act together. I suspected this from day on...
Worst company ever. Roaches in every building. They actually told me, 'Roaches can be in one unit, but not another. Roaches in one unit doesn't mean the building is infested.' Either stupid or a liar.
They are terrible company. They charged me to replace a carpet that was already freaking nasty when I moved in! They charge a sky high deposit so they can use the money to fix up the places! It was so gross. I can t wait to call about the black mold in my AC. Never go with them awful people.
Revising my 1 star review to 3 stars because they did respond to my AC failing in a prompt manner.
Rick Howard was very helpful during our search for the perfect first home. He showed us many options within our price range and in the locations we were interested in. He answered all of our questions and made us feel very comfortable with the process that can be overwhelming sometimes. Rick was ver...
I had Julie Levy as my Realtor and she was very patient, through, and helpful. She followed up with us during the leasing process, and got back to all us in a very timely manner. Me and my roommates had issues finding a fourth person to room with us and Julie helped us find the last person. She also...
I contacted 512 Realty about a property I was interested in leasing. The person I worked with Mark Kolbe was very knowledgeable about the property and the area. He gave me several other properties to choose from and I ended up with a great place to live at a better price.
This is the worst group of people imaginable. They will look you in the eyes and lie to you. They are in the business of exploiting naive students. All they care about is that you pay rent every month (and all the hidden fees you never agree to). They actually charge you money to accept your rent pa...
Worst management company EVER do not listen to anything said orally. Read your lease 5 times before signing. If you have pets do not get an apartment with them. They charge $300 deposit and an additional $15 on rent. Your pets will not have anything recreational to do, there are not any amenities fo...
There has been an issue with water leaking into our unit. Specifically, it is leaking in the already mold infested bathroom. (mold+water+humidity=more mold) It has been over a week and there has been a lot of finger pointing at who is supposed to pay for the repairs, either 512 Realty or the HOA. At...
Vito is great. Has been very helpful in find and getting my niece in to her new apartment.
I think they payed people to come on here and rate them more than 1 star. I wish I could rate them zero stars. The only good reviews are for Ric Howard, not sure who that is, he probably left 512 Reality to work at a reputable company with more competent coworkers.
The property managers hav...
512 realty is absolutely terrible. Staff is rude, and they took the majority of our deposit by falsly charging us for damage at lonestar lofts. We were charged $150 to replace a ceiling fan we did not break! They take advantage of students whenever given the chance. Worst realtors in west campus. Do...
Maintenance was quick to fix repairs, which is why I would give them two stars. Last time they fixed something though they left my apartment a mess, with drywall all over the floor and dip spit on the tolite seat. 512 reality does a good job fixing up properties well. Of course they use this to just...
Ric was an awesome realtor and gave us everything we needed to make a great choice for housing next year!
I am currently moving out of Lone Star Lofts, a 512 Realty property. I just want to say this is the worst realty company I have ever dealt with. Their contract is FULL of little traps that will cost you a LOT of money for a property that is not even worth it. The realtors walk into your apartment an...
This review is for Chris V., the guy that came by to fix the washing machine, he was extremely professional, efficient and nice. The service has been one of the better aspects of living here, and I always mention it when people ask how I like my apartment.
DON'T WASTE YOUR MONEY. I moved into a complex on the east side- there is apparently gentrification occurring within the Riverside area.. None the less- I first had to deal with bed bugs. It took them over 2 weeks to clear the space and that was with multiple attempts to communicate as to when it wa...
512 Realty hooked it up for me. I had an unexpected move out date with my old place and needed to find a place and move within a few days. I called 512 Realty and got linked up with Rick. He was able to meet with me within just a few hours, found the place I liked, put in an application, got appr...
The best place in Austin with the most amazing realtors. I worked with Ric Howard. He was wonderful. He showed me several places in the area I requested. He did not try to push me to rent in other areas like other realtors attempted to do. He was extremely knowledgeable and helpful. Most importantly...
I left the place spic-and-span and am due my entire deposit of 600.00, instead they came up with 640.00 worth of made-up charges just to keep my deposit. For example: 100.00 to "repaint because it smelled like smoke" when I am not a smoker and smoking was never allowed in my place. The list goes on ...
Ryan Spencer was a invaluable resource in helping me secure a place for my son. I live in Dallas and my son currently goes to UT. I couldn't have done this without his help! I would recommend Ryan without any hesitation. Thanks Again!
Claudia Bennett, License# 699490, the Rude Real Estate Agent of Austin. These people are nuts; they employ one realtor named Claudia Bennett who is on some crazed power trip, came knocking on my door demanding entry and shouting/insulting me in front of her clients. Where do they find these people? ...
Rude, unfriendly people that will squeeze everything that they can out of you. If you do business with them you are not going to have a pleasant experience.
Horrible leasing company. Continually surprised me with more fees, higher rent, and awful treatment. Would NEVER lease with them again.
Put in a service request to have my disposal drain in the kitchen unclogged, they came out the next day and took care of it.
I asked for Machelle upon the recommendation of a friend. She contacted me back promptly and started sending me a link or two with options, to which I replied, trying to start the process. Then she just dropped off, not a word from her. This show of unprofessional apathy coupled with 512's we-contro...
The management for my apartment actively ignored me and several other tenants about a noxious fumes from a pest control treatment they did to one of the apartments. It caused headaches and vomiting for at least a day.
On top of that, they ignored many maintenance requests, forced us to pay out of...
They stole $3k from me
DO NOT USE THEM
I lived on one of 512 Realty's properties and while the property was ok they were horrible at managing it. It seems they mostly get students so they get away with a lot. When we first moved in we had to get them to add things to our contract they said they were included but didnt put it on the lease...
I have never taken the time to write a review before, but what this property management company put us through cannot go unsaid. BE WARNED DO NOT LIVE HERE! My roommate and I just moved out last weekend after only one year with 512Living and from the get go we had nothing but problems dealing with t...
My boyfriend and I are moving to Austin and we had 3 weeks to find a place to live. Finding a place to live in a that city you've only been to once can be a daunting task. We worked with Jessi Timmons, who was super awesome! She listened to the things we needed and found homes in our price range. Sh...
A lot of people that work here are rude and can't answer simple questions correctly. You get redirected on the phone constantly about things or told that they'll call back and they don't, so that must mean that their stuff is not educated well enough about the subject matter of their business. They'...
Worst realtors I could have ever imagined dealing with. Our apartment bathroom at Centennial had a leak in one of the bathrooms in August 2014 when we moved in. We put in a maintenance request for the leak to be fixed, but it never was because it wasn't a "problem." It was a small leak at the time t...
I also had Ric as my realtor and he was great! He stayed within our budget and found us nice rooms to match what we were looking for. In addition to all that, he was very prompt with everything he did, despite this being a very busy season for realtors. It was a great experience, and I definitely re...
This company is awful. The gentleman who is assigned to our home and we have to work with is so unknowledgeable and no help. He couldn't figure out how to send a simple contract to us & couldn't answer any of our questions. He wrote up the contract incorrectly & when I addressed the issue he said he...
POOR MANAGEMENT. My apartment was full of gas when I first moved in and all the bugs were dead on the floor. AC was moldy and they never came to fix it.
They just don't care
They're trash, if you find a property listed with them, keep looking for other flats
Just walked into this office trying to get help with a rental place. The initial experience was great he showed us two properties in Hyde Park and I turned in the application for it and got the message from him others are interested in that property so if we may not get it and application fee is not...
Terrible! Would give one star if I could. My boyfriend lived here and we had a broken stove for over 8 months. When asked for a credit to offset the inconvenience (he only asked for about $120 off his last month's rent), he was told this was "not warranted". This is just the tip of the iceberg with ...
I had Ric as a real estate agent and he was so helpful and made the apartment search so much easier! I was under a budget and a time crunch and he really made life simpler. I can't wait to live there next year! Definitely recommend 512 Realty for the future!
This company manages a property in my neighborhood and has done NOTHING enforce our neighborhoods rules on noise, yard upkeep and occupancy.
I was very satisfied with 512 Realty just recently when we were looking for an apartment for my son who will be attending UT in the fall. All the staff at 512 Realty were very friendly and made us feel appreciated. Ric Howard was our agent from 512 Realty. He was a very friendly and very informative...
I've been sitting on this review for a few years now, thinking that my AWFUL experience with 512 Realty (now 512 Living) was just how apartment rental went in Austin. From the beginning, there were nothing but issues. After signing a lease for an apartment with a specific move in date allowing for o...
512 Realty has been managing my apartment complex for a few months now and I am very satisfied with their work. They are a large company with many properties in the Austin area but still manage to pay individual attention to their tenants and their issues. All of my maintenance requests have been ha...
These jerks will nickel and dime you to no end! A terrible company that takes advantage of students by tacking on multitudes of unnecessary fees.
It isn't worth the money to live here plain and simple. Had problems from the start and things just kept going down hill.
Sewage from the ceiling lied about the cause and refused to clean it up until we called the state code enforcement board on them.
Lease with any other management company. We live at Studio 45 and things are great until maintenance is required, then it is like pulling teeth. We have been without AC for nearly a week, they brought a temporary unit which is hanging out our window with a piece of plywood leaving our apartment unse...
DO NOT LIVE IN ANY 512 REALTY PROPERTIES~! I cannot stress this enough. My partner and I saw the bad reviews before moving into our apartment and ignored them. They will stick you with additional fees AFTER you have signed a contract with them. They will have sales agents showing your apartment star...
Ric Howard was great! My roommates and I were looking for places in West Campus, and we had procrastinated, so there wasn't much left. But Ric did a great job about finding us several places in our price range, and we found one that was perfect! He was easy to work with and always available when we ...
SO RUDE !!! I called to inquire about a property they had listed on the Zillow App. Not only did the agent I spoke to have no knowledge of what I was talking about but hung up on me because she could not do her job!
They are so terrible and cheap. Cheap as in they get by with paying the bare minimum in operations costs so they can make the most money possible. Every month when rent was due their website would crash from so many people trying to pay. They couldn't even bear to buy more server space apparently. W...
These people basically act like slum lords. Tell me why in Winter during near freezing temperatures we rarely have access to heat. Their staff is grossly incompetent and they refuse to take ANY accountability. I'm counting down the days for this lease to end.
Do not lease through 512. My rent checks were lost twice, we were locked out of our payment portal- we were charged extra fees for "not paying on time" for both of these reasons. They refunded about $100 of our $1000 deposit for damages that were completely made up. They will take as much money from...
Review of Julie Levy:
I live in Houston and my daughter attends UT. As a parent I needed someone professional to be my eyes and ears in renting an apartment with roommates for my daughter. Julie did an excellent job at roommate matching. I found Julie to be very professional extremely knowle...
I have lived in a 512 property for five months. While one might complain about elements of 512's policies or protocols, what I want to say is that some of the 512 people that I have worked with have gone above and beyond. Specifically, Loren Lafayette and Rachel Hernandez have both been very profe...
Ric was very friendly and helpful and found us wonderful deals and great spots in West Campus to choose from! Thank you!!
I was coming from San Antonio when I first moved into my 512 Living apartment. It was my move-in date and I showed up at their office around 10am to retrieve the keys. They looked confused and flustered and told me no one has been in to look at it recently so I couldn't move in that day. I had all m...
I have lived in a number of apartments since living in Austin for the last 20 so years and I have to say that 512 Livings options of apartments is the worst. The only thing they have going for them is decent pricing. And boy do you get what you pay for. Slow maintaince response, rude staff, outdated...
Ric was very helpful to my roommate and I when we were looking for an apartment. We only made an appointment to see one place, but he kindly took us to a second location that was similar to what we wanted in an even better location. He was helpful and polite and made our apartment search that much e...
Jermey Claimed some how it was a burden to them to move their furniture "worth 2,400" and then kept the 3k deposit even after we DID NOT SIGN the lease (( that's illegal )) they have only one star on every single site because they will SCAM YOU!!!
Living in a 512 Living property was the worst decision of my life. If you are reading this DO NOT MAKE THE SAME MISTAKE I DID! Not only is the staff rude and the properties run down, but they also try to screw you out of your deposit. There were cockroaches in the apartment and the walls were so thi...
I have lived in my unit for about a year now and other than water issues, 512 was actually pretty good. Management has been great and maintenance has been really quick in taking care of the problems that occur. Just recently I had Philip help take care of an issue in my unit and he was done fixing i...
Ric Howard was a huge help to me when I was in a bit of a pickle! I had deposited and applied to a really sketchy place with incompetent office people, and called 512 Realty on Thursday afternoon. I explained that I needed a place for $800 or under by the 1st. He found two of their properties avai...
Had a great experience talking to Ric Howard, a realtor with 512 Realty. He was very helpful in answering all my questions about a 512-managed property I was interested in, and I appreciated the personal attention I received and the follow-up call the next day.
I look forward to moving to Austin,...
512 Realty is a bad realty company. period. I would say the worst, but I don't know about every realty company in Austin. I'm a current tenant of a property they manage and the hot water has been out FOR THE ENTIRE PROPERTY since Friday. Which makes that day 5 now. Besides this small issue, requesti...
Maintenance requests are not addressed adequately. Construction materials in the apartment are very cheap and degrade even with regular cleaning and light use. Agents schedule apartment tours without informing the tenant at all, which is a violation of the lease. Lease renewal info isn't well commun...
I, like many other reviewers, read the bad reviews and leased with 512 anyway. They seem to have a huge number of properties in Austin, so this may do no good, but I STRONGLY advise anyone reading this to rent with someone else.
I have no issues with my apartment itself nor with the maintenance sta...
A good company that responded to my calls to fix the landscaping and the trash. I've lived in Austin for 20 years and this is the first company that has listened to my requests and helped me move into a new place.
512 Realty really came through when I procrastinated finding a place to live for next year. Ric was extremely helpful and approachable when I was looking for an apartment. He followed up with me consistently over a few days, answered all of our questions thoroughly, and got us signed on a lease very...
Thefts and lazy. Do NOT rent here, you re better off buying! Our apartment was a show room that s what we were told before we moved across Texas to this apartment; when we moved in the apartment was in horrible condition. Despite us reporting the damages in our inventory, we were blamed and were n...
If you are looking for a Realtor who responds fast and shows he cares Ryan's Spencer is the guy to go to.. I saw his ad on Craigslist, emailed him a he got back to me really quick. We set upan appt and went from the there. He made the process super easy and within a day we got approved for our plac...