This company is awful. The gentleman who is assign...

This company is awful. The gentleman who is assigned to our home and we have to work with is so unknowledgeable and no help. He couldn't figure out how to send a simple contract to us & couldn't answer any of our questions. He wrote up the contract incorrectly & when I addressed the issue he said he had matched our old contract, which was completely false. I had to correct him by showing my copy of the old contract. This is information he should have taken the time to check & make sure it was correct. If you're going to tell the customer they are wrong, you better be sure your right. During this time he also mentioned my phone number was listed on a website for agents to contact about tours of our home. 1 - I never gave 512 permission to do this 2 - When I asked what website it was and to explain why my number was listed there, you better be able to answer those questions. Of course he was clueless and couldn't explain this issue. We re-signed our lease since we loved our home so much (it is not a 512 home, just leased out by them - Thank God) and 512 continued to allow people to tour our home. 512 even provided an agent with the key to our home to tour it without letting us know & he let himself in without contacting us, knocking or ringing the doorbell. My cousin also used 512 and her home flooded during one of the nasty Austin storms & 512 would not let them out of their contract to a home that was completely destroyed and unlivable!!! They are an awful company to work with and I would suggest to anyone to avoid them at all costs.