Zopper Reviews

*******Added Update at the end******

BAD EXPERIENCE BUT FINALLY ISSUE RESOLVED AFTER 2 MONTHS

I had purchased voltas AC and we have taken zopper extended warranty. Last summers (around June-July) we faced the issues and then contacted zopper several times and everytime they respond with fake commitments and then in winters they come when we don't use AC and fixed it (God knows how they fixed it) then Last month we tried using our AC and GUESS!!! it was not working.

Now i have been calling from last one month daily 2-3 times and every time they are giving fake commitments like will attend the case by evening or by next day.

What kind of customer service is this? If you don't know how to serve your customers well then why you take their hard money and fill your pockets. On being asked to refund money after deducting your "whatever false charges" they are also not ready for that

Zopper is the FRAUDEST company in the market . I would suggest that nobody should buy any warranty from them

Sorry for Long post but i want to make it reach to every customer who is thinking to buy any service from this THIRD CLASS COMPANY - ZOPPER!!

Frustrated Customer

********************* UPDATE ****************

Finally after 2 months issue got resolved thanks to Vivek who escalated the process to higher authority and Mayank from Zopper.
But yeah if this has been done earlier it would be much much better as 2 months of peak summer season is already gone.

One Advice
please respond and try to resolve customer 's query as soon as possible (don't give false estimations, if process takes time then tell customer upfront that x days will be required to fix the issue, else you will lose customer's trust) and hire knowledgeable technicians as most of the technicians who visited initially to fix the issue had no proper knowledge about ACs (they just open then AC cover and took photos that's it) and inspite of solving the original problem created a new problem in the AC which was finally fixed by Last technician visited

Thanks

This is a great app! Prompt service and a great customer experience. They also have a website now which is clean and easy to navigate!

Initially the response was not at all satisfactory but surprisingly after almost two months when I had almost given up the repairs of my VU TV I received the call from Akash from Zopper and the as promised I received the payment on time from the company.

Fraud fraud fraud company salary bhi nahi de sakte apne employees ko na 2st month ke aur na he full n final after resignation.. also . Not given from since 7 month just fraud people and sabse bda fraud MR NEERAJ JAIN CO FUNDER ZOOPER..

Worst company. No proper response they took my phone 6 months ago they haven t given my phone yet! Google doesn t allows me to give 0 star or else I would have given 0 star to zopper! All employees doesn t know how to talk to the customer
0 rating from me

Zopper retail has helped me organise and grow my small store into a big superstore. It is amazingly easy to use and has many useful features. The support staff is also very good

Hi Zoppar team,

Liked your app, can you tell me how to list products on your app for selling?

- 9 Stars.. Biggest fraud company EVER! They take money to get extended warranty for many products and don't do service to them .

Waiting for ages for service an extended warranty product.
No proper response , no follow up , no email responses , all fake promises, no service requests for repairs and fixes , no honesty or ingenuity , 100s of phones calls and emails . All lies , no fixed dates , emails or tracking given .

My god , i am reading the reviews here and am shocked to see how many people are impacted .. Trending way to loot money from Crores of people.

Care for what you owe for !!!!!!!

See the funny pictures they use for their business in google. It shows their class.

My problem got resolved by the company as they promised me.
Area manager handled the situation very smatly,
Work done on time they promised.
I advise you to take service from this.
Thank you.

Nice experience. Prompt response even in this COVID situation. Keep it up guys.

Please be careful in taking service from this company. I have complained about leakage of gas in my ac however it now forth day and it has not been resolves.

Good work culture one of the best places to work.
Awesome management. Lots of opportunities to grow, learn and contribute.

Worst company ever... Non sense staff and inappropriate attitude and delay in service

I would not recommend any one to use zopper. There are various other options available like: flipkart,amazon. So do not waste your time and money on zopper.
They have a very poor customer service,they do not have a customer care no. . Also they don't reply to complaint mails. Once they get money they don't listen to the customer.
So don't get trapped by the offers they provide, your would repent latter.

Service is excellent.THANK YOU JAY.... My Samsung tab s6 display had been broken. They covered the full amount of replacing the screen. I'm very happy with the way jay interaction with me.

The worst experience I have ever had...Their staff even have no idea that how to speak to a customer. Miss Sonali, Thank you for this learning...You guys are going to close soon

Very bad experience. They don t respond after complaint is raised

Worst service ever. Don't ever fall for this company. It has the worst service any company can provide.

Nice work atmosphere... You can easily adjust here... Salary is on time no delays... Every festival is celebrated here as a team... Less politics compare to other corporates

wonderful service. I am very impress with their super fast delivery.

These guys are total fraud..poor services..i have registered 3 products with them and has huge pain in all products service..they will promise anything even on mail as well but never fulfill that..I strongly recommend don t buy their membership total waste of money.

Third Class Service zopper Head Person not a proper reply.
claim karo unke office me update hi nahi hota service center pe product pahuch gaya fir bhi office per unke pass detail faisla kijiyega mera zopper ka head person hai Mr. prabhat diwivedi jinko jabab deneme bhut dikkat hoti hai ...............

It was good that the employees were continuously following up and giving updates until the TV was being repaired

Nice service, and better pricing on majority of TVs, AC, Washing Machine and refrigerator. I was tired of going on amazon flipkart and snapdeal and than getting a notification that the item can not be delivered in my location(Noida). Zopper shows me the the inventory from my local retailers and delivery came on second day itself, additionally the prices for ACs were reallycheap here with support for installation and stabiliser provided by seller itself.

Very good service provided. Before & After service was also looked after.

Zoper services is to fast and I would like to given out of 5/5

No Services, Fake commitments, expensive POS, never trust to its sales person. I give negative rating (-9/10).

Very humble and professional blend of experience with the team zopper....highly recommendable....don't ignore me

My washing machine repair within 4 days I am very happy from Zooper thank u zipper team

Good support from the team. Even during these tough times they got my LG TV repaired.

Worst service I have ever seen.totally disgusting.They took 5to6 months for repair my phone and still Ihave not received my phone yet.Their subscription scheme is also disgusting.Do not give your precious phone to them at all.

Fast service given by zopper my display changed now my phone condition brand new thank you zopper I would like to given 5/5

Company is good and both CEO and Co- founder are very nice to employees, but they don't know what is going on inside , because of which company is about to die! The entire management is fraud , there is politics in the entire zopper, Specially HR and Admin are cheating with their own bosses, Nor providing my salary nor responding on my mail. all the good reviews are of their own employees. They plan than terminate anyone by playing politics.

honesty electronics
has given me good and prompt service

@trivenisati Hi, I am registered user of Zopper software. My account is with the name of Neon hair and Beauty . I just want to bring to your notice. Your software is having a bug. As per which, it is not showing accurate character count. I had been using your sms service in Zopper App from quite sometime now. And I always ensure I should send only 1 message (instead of 2). If you see my account, there had been times when 2 msgs were sent. Today, I enquired from your staff member Sachin Gupta , he told he also got the same thing. Initially, in templates it was showing the last message which I sent on 12th Nov, the char count was 7, then it got changed to 126/2, in software itself. When I asked him to look upon this, as this is a software bug, then he denied the fact and told me nothing can be done in this regard. You being VP of the company, please look into this regard, and provide me an appropriate solution at the earliest!

Excellent service. Right from pick up of the product to its repair and door step delivery. Extremely happy with the response i received from Zopper. Thanks Abhishek who was constantly in touch with me through out the process.

Never go for zopper. My AC is not working since last 1 month. Engineer from zopper visited the first time and they said gas leakage so needs to be refilled. After 2 days gas was Filled. Again 2nd day AC had the same cooling issue. Again the same engineer was sent and this time he told AC part is damaged so we need to replace that. And it was replaced after around 2 weeks. Again AC cooling problem started within a day. Then again after repeated complaints they sent another engineer who told that one more part is having a problem. We were told that they will come the next day and get our problem fixed and Now it's been a week still no one has come. Why don't they send a person who can access the actual problem? Why my complaint is pending for so many days?

Customer oriented and valuable company. Hope they work as good as far.

I am very happy with their quick service and commitment.

Zopper given fantastic service very helpful people thank you very much
Avinash Saraf

Service is good & they deliver the product on time . Thanks so much . Sonali mam really help me to get my things on time

Service was good. Totally Satisfied With The Service. Will recommend This To Many People .

Great work homepicked and dropped.. but took 15 days of time.

Pathetic service......never buy......they are cheat......app promises free delivery.......buy later got a call from customer care that you have to bear a cost of Rs 750/- after prepayment of 23k for window Ac. Never get on their trap

Good service I registered a call and within a day the complaint was resolved. Technician also was fast and resolved the issue satisfactorily.

Don't buy this software,useless software,don't have basic features,very poor customer care service,fraud company,

You cheaters !

I said truth about your service on twitter on 28th Dec 2015 than you blocked me & Now on 29th Dec 2015 you blocked me on Facebook also !!!!
HAHAHAHAHA childish

What is your customer care number or mobile address ? ----------- Zero customer care service ! No guarantee for your product ! No reply for your mails ! Don't waste your money and valuable time !!!!! Already mailed the same before writing this comments, But you guys never checked the same. Just COPY PASTE same reply on ever 1 star rated comments.... LOOSER !!

Waiting for you reply on my mail !

Thanks .... Ranjan barik (Ranjan bhai)
Thanks .... Saurabh Sir
Thanks for Zoppar all tem

Very Prompt and Satisfactory Service ...

Colonel Prem K Sharma

Gd service
.thnkss Krishna zopper

Wonderful services by Zopper. They are very prompt in service. I would like to thank Mr. Shiv Mohan for support and help in processing the complaint promptly.

I have a great experience with Zopper company.they take minimum time for product delivery and i must say Mr.Kanishk Mahajan you are doing a great job.all the best for your bright future.

Happy with the support offered by Abhishek Karad on my phone repair request.

Zopper provided me a decent discount on both the service and parts charges.

I would however suggest them to work on a faster turnaround time.

Very easy to use software. I have 2 grocery and 1 toy store and Zopper software has been very helpful for me.

Great service provided by zopper and all the associates were so helpful..special thanks to mr dheeraj for helping me out specially in lockdown.

Never ever get extended warranty from zopper for any product or applliances...totally exhausted!!! Always false commitment by customer care guys...dont have any updates. Your product will be picked within 24 hours but after that....god knows.

Not at all satisfied even after rectifying mistake again the same problem started the technician r not at all doing there job properly highly disappointed

Quick service. Staff behaviour is really appreciable. Thank you Ashtbhuja Tripathi ji for your response.

my friend is having nightmare experience with them for repairing a tv. He had bought an insurance for the tv. In june 2019, they had picked my friend's tv for repairing as there was some panel issue. its been more than 2 months and my friend has ever since calling thrm almost daily. They always promise to givem them one day or two day however i am yet to receive my tv. This is company of professional cheaters. Further they are also offering my friend to take refurbished tv of any other brand. What a bunch of jokers and cheaters these guys are....my friend is pondering of filing a consumer court case against them...

Please be advised that Zopper team takes ownership to resolve customer issues till closure. I'd like to thank the team for their efforts and services provided ensuring 100% effectiveness. I'd especially like to thank Mr Shalen,Mr Sagar,Mr.Sandeep,Ms Poonam and Mr Nitin from Croma store for their exceptional and out of the box services!!!

I recommend Zopper as is a fantabulous deal!!!

It's a good app. I got some great deals from them and their service is really good. I dont know about other but I am a happy customer in the end!

The worst customer support ever experienced, No Services, Fake commitments, never trust to its sales person.

This company only is good with giving schemes and even the government employees are better than them. Dont fall for this company, you will loose your money, time and the device too. This company looks fraud to me. I have not received my device from last 5 months. Its a request dont fall for this company.

Service time according to the customer ,,, zopper is good

Had bad experience with Zooper.Mismanaged, discourteous executive and try to pass on buck.
No monitoring mechanism or feedback obtained from customers.
As intimated first call is to be rec'd 72 hrs after complaint lodged.
Actual rectification done thereafter only.
One has to call them time and again to have their services.
Really bad

I am using services since last 2-3 year and they are try to give best

Fraud company, no help following them from 20 days.

Better selection and better prices than most other online players. I could search for products from stores near my house. And when i ordered a refrigerator it got delivered within a day.

Purchased multiple warranties from them but these people didn't showed up even after a complaint was registered multiple time for a same product..
Think twice before wasting your money on this fake extended warranty..

Service is to good my handset repair very shortly i definitely recommend my friends and family

not provide good service by company. service person call me after 5.30 & tell I will come tomorrow. next day same story. & also repeat this story next 7 days. I call at call center so they tell person come today. really fraud company..

My tv is under repairing from last 1.5 month they r not making it and just giving days days and all ... fraud whole company is fraud