Meghan Randall

Review of Young Subaru Co.

BUYER BEWARE!! I truly wish I would've taken my bu...

BUYER BEWARE!! I truly wish I would've taken my business to another Subaru dealership.

We were told they could get the WRX I wanted from another Subaru dealership in the area that had posted it online. They could not. They told me the dealership had sold the vehicle...I called them later, and they had not sold the vehicle.

We were told the WRX I was getting would be there Monday. It was not. After multiple phone calls and frustration, we received the vehicle Wednesday night.

We were told every Subaru comes with the rock guard (clear bra). They do not.

We were told my WRX would have all the limited features, excluding heated seats. It does not. There are quite a few more features missing; Even though we asked MULTIPLE times for clarification to make sure we had the correct expectation.

We were never shown the window sticker for the WRX I was actually purchasing until signing. When we did receive it, we discovered they were charging us $500 more than MSRP!!! They told us they "fat fingered" the number, and the $500 more was a mistake on their end.

My biggest mistake was making a $1000 down payment before seeing the vehicle. The issues for me, really came down to their unwillingness to admit their mistakes and rectify the situation. Our initial sales rep was friendly and we liked working with him. But we were given wrong expectations basically from the very beginning. His "supervisor" (Bradlee) became involved and was a complete Jekyll and Hyde. One minute he was on our side and could reason with us, willing to go above and beyond to help us; The next he was telling us that he trusts his sales agent and basically, too bad for us, because we had already put money down and were tied into purchasing the vehicle. Even after we had proved that his sales agent misled us. He accused us of being impossible to please (not something you typically hear from someone earning your business), which was absolutely not the case. We are particular and we do comb over every detail when making a $30,000+ purchase (luckily for us, because $500 was "fat fingered" into our contract that we caught before signing).

We asked multiple times to speak to Bradlee's manager, to which he refused and told us "He'll just refer you to speak back with me". After working as a Customer Service Manager for 5+ years, it truly astonishes me that Bradlee is employed at a business that rants and raves about the importance of long term customers. Even looking back a few months later, I'm shocked at how Bradlee treated us.

Never would've thought purchasing a brand new vehicle could be so painful.