Not good! Couple thousand spent on fixing the car, car engine light came back after driving for about 300 miles. Tried to call few times, still waiting for someone to call me back and resolve the issue.
very very pure service selling car did not have title i do not recommend this place for anyone.
i will never ever go there
Great place, awesome service. Go see Gabriel Zorrilla! He will get you in the vehicle you NEED!
I recently purchased a new vehicle from Woburn Toyota. Although the model I ordered took longer than expected, the salesman (CJ) I worked with kept me informed the entire time with periodic updates and no pressure. Rick was also a tremendous help during the process and assured that when the vehicle arrived it would be well worth the wait. Lastly, working with Jay in finance tied a nice bow around the entire experience and I couldn't be happier with the final results.
If anyone is interested in buying or leasing a new or used vehicle, you must visit Woburn Toyota.
Victor Chaves very thorough and explained the entire buying and trading process.
Randy and Wally took care of us in the purchase of our RAV4! Go see Randy and the Woburn a Toyota team for your next car
Doesn't care about their customers, i asked for an out of the door price with a quote in hand. Didn't honor it, don't waste your time, go to ira toyota.
CJ
Is the best guy you work with him.
*****
More five stars
I went in to figure out what was wrong with my heat and ac. Tofer was so helpful and kept me updated through the process! Couldn t recommend him more!
John Russo at Woburn Toyota Service is wonderful, helped me to fix my new tire issue and kept me updating the status of repair. It helped me to plan my work and also fixed Car to get ready for weekend.
If I could give this place negative stars I would. DO NOT BUY A CAR HERE.
Bought a used SUV , I was treated excellent by everyone involved with my purchase. Dealing with my salesman Sebastian was great, no BS at all. I'll definitely be back.
I am happy to say that once again I was treated great by this dealership... had an issue with my recent purchase and it was quickly resolved... thank you !
Just finalized a purchase from Woburn Toyota today....Gabriel Zorrilla was extremely helpful as a salesperson and made our buying process comfortable. Highly recommend this establishment and Gabriel!
I am so disappointed in this dealership. I came in for one used car, it had body rot through the lower rear right quarter.
Then moved to an overpriced car. $750.00 For document prep, really! Then another $125.00 for nitrous gas in the tires, who cares. Cost after extra and about $1200.00 more than the list price of a used car with 173000, miles on it.
Be aware
I found that Woburn Toyota had a great selection of used vehicles. I came in one day and worked with Manale on finding the right fit for me. She was very knowledgeable on inventory based on my preferences and we had a vehicle selected for test driving very quickly. The finance department was pleasant and helpful in getting me a better rate on financing. Overall, as a first time buyer from a dealership, I had an informative and satisfactory experience and left with a great deal on a vehicle.
Amazing service more than other Toyota dealers ..
Nice, fast and reliable
I just leased a 2020 Toyota Corolla from Woburn Toyota. I was serviced by the excellent team of Lurgy Ramos, Wally Sabet, Terry Johnson and Bob. Not only were my pricing and mileage expectations met but the team also serviced the deal with the highest attention to detail and customer expectation. Rajesh B
The worst dealer ever, but after they sell you the car and get the money that's it they keep you there all day long with no help they have me pay for tax RMV and inspection registry and after one week the car still not done yet and I had to do all that on my own and put my car in the road but after 2 months they still holding my money they don't even wanna to answer my phone calls I had to leave about 4 voicemails and no respond.
I def will not recomande this dealership and this will be the last experience with them
Tnx
Manale and Gary Clark were awesome and easy to work with. Really good customer service
It was my 1st time buying a new car and Robert Fahey made the transaction fast and smooth. If you need a car woburn Toyota is the place to go.
Typically the car buying experience can be a daunting one. But I have to say that Woburn Toyota changed my mind about the whole experience. Rick Despres and Vinnie Capobianco were very accommodating and easy to work with. They were willing to work with me on my trade-in even with it being a much older vehicle. Even with all the changes in procedure bc of COVID-19 Rick and Vinnie still made the process very stress free. They were able to work with my budget to get me at a payment I was comfortable with and a vehicle that I love! Thank you Rick and Vinnie for all your hard work.
Courteous service, social distancing observed, and quality work performed
Exceptionally awful experience after purchasing a car. Getting ahold of anyone after the purchase is impossible. I'm on day 6 of calling every single day in a row and have currently been on hold for 45 minutes. The waiting continues... I wouldn't advise conducting business here
Very good deal. Responsible and very efficient. Thank you for your patience and clarity in answering my questions and helping me to resolve my doubts in choosing my new vehicle.
Thank you very much Viviani. Hopefully there are many like you when visiting a service place ...
Thania gabriel
I attempted to purchase a certified preowned Rav4 in October 2018 from this dealer. During the entire process they told me the Carfax was clean but didn t have a copy in the folder (which they claim is a requirement for selling a certified preowned). It wasn t until I was walking to the cashiers desk with a check that i found out the car was in an accident. After walking away, they called for three days trying to get me in a different car without even mentioning the prior incident. Will not go back there because I didn t trust the dealership
Gabriel with the help of Wally was the best sales team. Have been car shopping for weeks. Have never felt so comfortable. Thanks for everything.
Steve
Lurgy Ramos is a nice friendly saleswoman. woubrn Toyota has to be proud of her.
Sales was alright, when I went to pick up my new truck tow days later, the truck wasn't ready, sent home with no gas, no walk through or floor mats, which come with the truck, very unprofessional !
Car buying: terrible experience. Went from a lease to buying it out. Had to go back 4 times and wait multiple hours each time with my kids because " they don't make it easy going from a lease to financing"
Service: can't complain about the Craftsmanship, however they seriously need to take a step back on the appointments. Had a 12:45 appointment ( just an oil change) and didn't get my car back till 3. They should only take 1/2 the appointments they do now.
I went to the Woburn Toyota today; l met Gabriel A. Zorrilla
I knows how to take care customers
Me and my wife needed direction in how to lease a car, we were lucky to find Gabriel Zorrilla, who speaks english and spanish, he was extremely helpful and guide us through everything, all our concerns and doubst were cleared that day and we walked out with our new Toyota, Gabriel was super nice and kind with our little son as well.
Do yourself a favor and go somewhere else. Thoroughly frustrating and confusing car purchase. The saleswoman was disinterested and very short until we started talking about money. She was very unclear about the different stages of the car buying process, was not knowledgeable about the car, constantly looking around/distracted until she gave me their first offer, then suddenly she was my friend. I remarked it was way higher than the online estimate from their website, to which she said, oh yeah, we don t like that tool. Then get rid of it! I went through with the purchase because I liked the car and went to talk to the finance guy. He was not much better. Just mumbled at me and went through the motions of cranking out paperwork. No one would tell me what the interest rate was until after I agreed to buy the car. When I came back to pick up the car I was finally told by the guy showing me to the car that there was only one key. I replied to the sales manager s prompt for a review and said the above, and his response in a nutshell was you said you like the car and you signed a form saying that we don t guarantee a second key by text. The saleswoman called me after said you were informed that there was only one key, right? I was not and you know it. I had already decided not to go back, which puts me back at least $350 for a new key and $150 for the nitrogen tire fee that I argued against but the saleswoman said we just do that, I can t take it off. What prompted me to finally write a review is that on top of that, now they are calling me and telling me that I have an open safety recall on the car. I checked and it was open before I bought it! Dishonest and terrible customer service.
Great new huge waiting room in the service area!! Has a very good selection of fresh food and drink, very polite staff, and multiple locations to sit privately and do some work on a laptop. Most service at dealerships will require an hour wait at least, but at least you can do it in a comfortable, clean, and very hospitable environment. Great job with the upgrade!!
Franco is excellent to work with as a service advisor. Tells you as it is, great customer service, goes above and beyond to make sure you are comfortable. Overall great experience.
My 2006 Corolla developed a serious problem while I was driving back from Boston. I quickly drove to Woburn Toyota and spoke to Rich who was able to look at my car, assess the problem and get my car fixed without an appointment! Rich reassured me and even set me up with a rental car so I could make my meeting on time. Everything was taken care of quickly and efficiently. I fully expect to continue using Woburn Toyota service for the foreseeable future.
Ive never had so much fun buying a car before. I have now purchased 5 vehicles from Woburn Toyota with my family and never have I felt more comfortable. I love the new building and what they've done to the place. My salesman Gabriel Z. went above and beyond. He knew exactly what he was talking about. He even bought me lunch while I waited to speak to the finance manager Phil. Me and my family will most likely be purchasing vehicles from Woburn Toyota for many more moons to come-
Service was prompt. I m always happy with Woburn Toyota.
This is a very nice and friendly place to do business . The salepsalesperson,Mr.Earnest Memminger is a wonderful person to work with.
Completely horrible. The great deal you see online, you are not paying that for a car. Do not shop here for a car. They charge a 500 dollar document fee and every other fee they can get away with. A ton of games and tricks on there words on how they talk to you. DO NOT GET A CAR HERE.
Visited Woburn Toyota for a tundra, the price was good better than the competition. Agreed on a truck, then changed our mind, and we went through a few highlander and gets to see a few new 2020 option but at the end we brought a 2017 Highlander. Our sale rep Michael Garas was patient with us. We went with financing and with three warranty purchased and had to call back to take it off. It took a few day to decide but the customer service of Woburn Toyota has been great. Steve the General Manger didn t took long to respond to help, Daniel Whitehouse the Finance Manger was understanding, to the Michael Garas for having patient and friendly service. Picking the car up was easy also. Great price at Woburn Toyota.
My experience at Woburn Toyota especially since I found John Russo as my service advisor has been great. He is very accommodating when I request appointments, He is very clear and detailed when talk about my car's needs. John has been very helpful in estimating when and what my car needs and always tries to get the work done in time and well.
I always go to John!
I recommend Woburn Toyota and John Russo
We went to Woburn Toyota for a new vehicle. CJ was our sales guy and did a great job for my husband and I. We love our vehicle and highly recommend you ask for CJ. He works really hard for you.
Lurgy Ramos was my sales associate and she was amazing! The car buying experience can be extremely stressful but she made the process so smooth and easy! I left with the exact car I wanted with the exact deal I was looking for. I highly recommend her to anyone who is looking to lease/buy a car from Toyota woburn!
10 outta 10 recommend Woburn Toyota and those who tell you otherwise are wrong
Went in for an oil change yesterday and left with a brand new car for the same price of my old one - How can you beat that? You can't.
HUGE thank you to those who made the experience as fun and as exciting as it was and specifically to the people that made it possible; Malcom Leng-King, Rick Despres, Dan Whitehouse, Topher Hurley, and Brianna.
You guys were nonetheless amazing and I am so grateful and appreciative for you all.
The manager Wally and the salesman Mo totally turned around our experience. Beware of the finance people , will try to drag out the day.
Wally stepped in and got us out and the problem rectified in less than 5 minutes. Mo was wonderful to deal with and didn't pressure us with a single thing . Very welcoming
I always did the servicing with toyota woburn i have a 2015 camry everything was fine before my service last week i had service they told me to change brake oil and coolant oil they gave a red mark I trust them and I let to change it cost me almost $350 and after service i got problem on break it wasn t smooth i Went back making appointment i told my all my issue and now i have to change all break pads motors. I have to visit twice and wait for 2 to 3 hours both time.
8/24, went with a friend to buy a used car. Our salesman Sydney really ruined the car buying experience. He was resistant to answering questions, didn't want to print simple things like a car fax and was hostile to showing us a second car. He disappeared for long intervals and when asked to re-submit financial information and took down my friend's information wrong. We ended up walking out. Couldn't find Sydney.
Place is a mess because of renovation as well.
I came across an suv I was interested in but wasn t really looking to buy unless it all worked out as I was about 36 weeks pregnant. I worked with Gabriel and ended up buying the car. All his help and communication was outstanding. He got all of our requests met. I enjoyed his service and absolutely love my car.
First and foremost, working with the sales team at Woburn Toyota was beyond a 5 star rating. I visited four dealerships prior to making my purchase at Woburn Toyota. I worked directly with Randy Davies when making my purchase, along with support from Wally Sabet. My decision was not just based on price, but the transparent and honest approach that the sales team had towards me. Also, if you need to learn a little bit about a Toyota, Randy definitely has the knowledge from many years of experience. There was a lot of foot traffic that night, which speaks for itself as it further exemplifies the service at that particular dealership. A lot of smiling faces on customers coming in and out of the building says it all.
Very low trade $. Not even close to KBB value. Don't waste your time.
What a wonderful experience!!! Both Ricky and Vinnie made sure i left there with the car of my dreams;) They treated me like family, best experience buying a car!
Misquote how long it takes to do a simple service. Was told less than an hour, waited over2 hours. Very unprofessional when confronted, takes almost 5 minutes to have a representative even say hello to you. Worse service center I have ever experienced. Never coming back and I don t suggest you waste your time here.
Randy was amazing. Very clear very helpful. Hank was equally lovely.
CJ was a great help with the purchase and sales experience, very knowledgeable highly recommend
The deal for a reasonable price took a bit longer than I expected, though. I was happy to sign the purchase agreement. It seems that my dealer is very busy because I can't pick up my car as scheduled or promised. That's fine since I felt that I got a big bargain sale.
After reading my comment, I need to explain how the reasonable price goes to the great deal. Answer: Finance
UPDATE: Actually dealer Prince prepared my vehicle as he promised.
Very happy with my recent car buying experience thanks to Shaiane! I was nervous about making my first big purchase on my own, as my first car had been about 12 years ago with my parents, and my salesperson, Shaiane, helped make sure I was comfortable and happy and understood the entire process. She helped me to find the perfect new Corolla in a gorgeous white color and ivory interior. My last Corolla was a 2004 (new at the time) so I had a lot to learn about the new 2016, and Shaiane took the time to show me everything I needed to know, including how to set up the Bluetooth and voice recognition. Wonderful overall experience and very happy with my new car! Thank you again for all of your help and kindness through the last week!
This was my first dealing with Woburn Tovota and I had dealt with Watertown Toyota before i was impressed wit Mr Fahey he was very foreth comming with what i was looking for and help full I also am very pleased with the service department Mary E Devine
Worst customer service ever! No communication whatsoever! Dropped off the car very early in the morning for a diagnosis and was told it's be done about 1-2pm. Nobody called to give me an update after 5 hours. Called them a couple times just to get an update and finally was called back around 3pm. It's a major repair so they said it'd take 24 hours. 2 days later, I called very early to get an update/picking up for the car. No one replied / called back, turned out the car wasn't done. And after all that frustration, they gave you a car wash coupon to appreciate coming in for service. What a joke this place is! Definitely will not go back again.
By far the best car buying experience I've had. Every detail addressed. Professional and courteous service, above & beyond.
*Update* I Have now purchased 4 cars (3 new - 1 used) from Woburn Toyota, and could not be happier. No one hates the car-buying experience more than I do, but our salesman Bob Fahey made the entire experience painless. He is honest, up front about everything, and didn't pressure us whatsoever, which is REFRESHING to say the least. I have referred everyone who asks for one, to Bob Fahey and Woburn Toyota.
Worst car buying experience of my life. They sprayed my van with clearcoat before I bought it and it began peeling all over the place shortly after. They did nothing to care of me about it. I had already paid for the van and when I went to pick it up a week later it had new scratches all over it. Horrible experience altogether
I have purchased several Toyotas (four, I believe) from Woburn Toyota due to the great service provided by Robert Fahey. Robert is a true gem--practical, reliable, no-nonsense, and trustworthy. When the need for a new car arises, I always think of Robert first. The last two purchases I made were with my wife and my daughter, and both were also very impressed. I hope that Robert remains where he is for many years to come.
I test drove a used car. I realized that the drivers door had a shattered and mising window. I loved the vehicle, so I was willing to wait a few days to have them repair it. I gave a deposit to hold the car. They bought it through the sevice department and realized the door needed to be replaced and had to be bought to a local body shop. 2 weeks went by and was told it would be done later that week. The carfax report showed no accidents but I can't see how a whole door needs to replaced if it hasn't been hit. The sales guy was nice but didnt understand a lot of my questions and spoke little english. I kept getting the run around as to when the car would be fixed. The finance department changed my insurance before even purchasing the vehicle and removed my vehicle that I was currently driving without notification. Luckily my insurance company notified me of the change via email. I was obviously upset since I had not purchased or had possession of the vehicle and had my veichle I was currently commuting to work with removed from my insurance. The communication between staff was very poor and I never had my phone calls returned and had to keep calling several times a day. Eventually after going to numerous dealerships and tying up my money I cancelled the purchase and purchased a vehicle elsewhere brand new for almost the same price with full warranty. Toyota said they could only give me gap insurance and I couldnt purchase an extended warranty. I have never heard that before which made me believe that they knew more about the vehicles history then they were leading on. I am glad I didnt purchase a car from them. I wouldnt recommend them unless your buying a brand new car. It was unprofessional for them to list the car before ever bringing it through the service department. It should never take almost a month to purchase a car from a dealership.
The people are great but the phone system sucks. Messages never get returned and they don't answer the phones.
Manale was professional and detail oriented, thank you Manale for your help.
Nice enough but had to sit down with salesman before even looking at the car we already had an appointment to look at. They love to waste your time here don't even bother. The wait was so long we left before we even got to see the darn vehicle.
Was bad experience for me to go there, because I went for an oil change I hot stuck there for 4 hours because they broke one part of my car
Lurgy Ramos is an AMAZING saleswoman!!! 10 out of 10 in every category would recommend. Loved every part of our experience!!
Woburn Toyota is great! Ask for Gabriel Zorrilla-he s the best!
Purchased my 2017 Toyota from here and they were great. I'm very happy with the experience, price and service received.
100% of the time Woburn Toyota misses expectations... 100% of the time. Great new facility and really, really nice staff is the reason I didn t give one star.
Attempting to set proper wait time expectations upfront (every single time) would be a good start. Problem with quality too but I guess that happens at a busy place like this.
The help was awesome and I was taken care of. My first time I switched a lease. They made it easygoing
Great service from start to finish. Khasin was my salesperson go see him!
Just bought my first vehicle in over 10 years, Victor walked me through the process every step of the way even though it was a used car I found through CarGurus. He even helped me get a chip on the windshield repaired after the sale. Service crew were quick and friendly, and their Covid procedures were very safe. Will definitely be back for my regular service.
Mr. Leonard gave me stellar service yet again. I'd make him a CEO of customer service if I had a fortune five hundred co. Please let his supervisor know how professional and personable he is. Peace
Need to have your car serviced? DON'T go to Woburn Toyota, you will be there for a minimum of 3 hours for the smallest thing, take it somewhere else, just, please, NOT here!
A Very nice building and establishment and everyone was helpful and kind...great vibe.
I was pleased to work with CJ Gagnon on looking for a used car. I did not end up buying the car but what what I liked the most was not getting pressure to make an immediate decision on buying the car. Respect for the customer is very important to me.
We went in to look at a RAV-4 to lease, the vehicle was fine and the test drive went well. After we were talking with the sales guy who had no idea what the cost of the vehicle would be, and then when we got the price from a manager it was ridiculous, over twice what was posted online and considerably more then what it would cost to lease a Range Rover. When we called them out on there prices the manager got aggressive then eventually angry. High threat car dealer do not shop here!
Manale at Woburn Toyota is a great sales person.She answered all my questions. I would recommend Woburn Toyota to all my friends.
I have purchased cars from many dealers in eastern mass and Woburn Toyota is definitely the worst! Make sure you have a REAL mechanic look at the car you are buying BEFORE you buy it. I bought a used car from them in February 2016, for which they gave it an inspection sticker. After a few days of driving I noticed something wrong with the transmission. Victor Burgos in their service department denied it twice, wasting my time having to pick up and drop off the car. I complained to the sales manager who basically said "oh well". I got another dealer to test drive the car and they noted there was indeed transmission damage and the exhaust was leaking. I finally got Woburn Toyota to fix the transmission but they REFUSED to fix the exhaust. Turns out 6 months later I find out the TIMING BELT was installed wrong, there's another 1500$ I had to put down to fix this car. Do they even look at these cars? I doubt it. Skip this place, it sucks to get to, their service is awful, and their cars are junk.
WORST CAR BUY EXPERIENCE EVER
SINCE JULY, TRYING TO GET MY MONEY BACK FOR SOMETHING THEY SOLD ME AND NEVER DELIVER
AVOID THIS PLACE
I GONNA HAVE TO TAKE THEM TO THE COURT SO I CAN GET MY MONEY BACK
ALL WANT IS MY MONEY BACK
AND FORGET ABOUT THIS PLACE.
I had a great experience at this dealership got to buy a car very happy with both sales and service departments. So if anyone wants to buy a car for a good price this is the place.
Great service very professional but yet personal along with that they listened to what you wanted and made sure that you got it and I did got my new Carolla with the color I wanted. Great Job guys
I give Woburn Toyota just 3 stars because my overall experience with them was awful. My car was damaged by the service team the same day of delivery , i was given an appointment to have the door damaged re-painted i was treated extremely poorly to say the least. There's no communication between sales team and service team , this is a very long story so much more happened and was done to me . i will not make the public read all of this just remember guys that it does not matter how big or how small your purchase is we are all humans and we all deserve respect.
I was in desperate need of a new car, walked in on a Sat morning, worked with Randy D. on getting a 2017 Corolla, and we were in & out with key in hand SAME DAY. I was impressed with how fast he was handling a sale that I thought would take a few days. Thank you!!!
My experience was very positive, the Toyota Team from the Internet research up to the Sales Department was very professional, committed, and dedicated and the Customer really comes first. Victor Chaves and Wally Sabet are amazing sales people and they are just the first ones you can encounter there. They are down to earth, honest and very accommodating and I believe I had an excellent deal. At the end, I got more than a deal, I got an amazing new car, I made friends and I met a 'family' there, the Woburn Toyota one, and in 4,800 miles I will be seeing all of them again. Thank you all and Congratulations!
If you're looking for a seamless purchase experience, I would definitely recommend Woburn Toyota's online process. We bought our Toyota Yaris there and Robert Fahey was extremely helpful, courteous and knowledgable. I really like shopping cars, but have come to dread the actual purchase process. Robert took care of everything - there were no surprises. It's just a pleasure to deal with a seasoned and reasonable professional.
This place is the worse, service is awful. If you want to wait 3 hous for an oil change and sticker come here. Even after you make an appointment. .
I'm not somebody who enjoys the car buying process. Quite frankly, I can't stand it. I generally come in with my guard up, fully prepared to have to sort through an inordinate amount of "sales talk" in an effort to secure a car that works best for me and my family. Yesterday, my wife and I visited Woburn Toyota and met with Jeremy Kelly, and I must say it was the best experience I've ever had buying a car. Jeremy listened to what we had to say. He considered our needs and financial situation. He treated us as valued customers. There was no BS. I walked in skeptical, and walked out the proud owner of a certified pre-owned 2014 Toyota Sienna LE.
I went to this dealer on Tuesday. The guy who helped me was Brian Veras. He was so polite, very friendly, he gave me such a great service and he helped me out so much giving me advices on which car should I choose. Everything at the dealer seemed very organized, employees were friendly, and I got a great deal. I would totally recommend this place.
I bought my car here and it hasn't blown up yet. So they get five stars until that happens.
I had a great experience at Woburn Toyota. I had a recall on my vehicle and they were able to take me right away. Once I was there they took me right away and gave me a rental car for the day since I was unable to come back that day. I returned the next day and processed me super quickly and I was out of there within ten minutes. Every one I worked with was extremely friendly and helpful. I would definitely recommend bringing your car here if you need it serviced.
I worked with CJ. He took care of me throughout the whole process. Ask for him when you walk in.
