Windjet airlines Reviews

Excellent swab service, but we were very few passengers.

The new terminal C is entirely reserved for the Easy jet airline. Obviously the terminal is brand new equipped with all essential services such as WiFi and several dining options. Competent, professional and kind staff. Excellent cleaning of the toilets. Highly recommended to everyone. Enjoy.

I visiting this airport either very early or very late. In the mornings, when empty, its good to have Italian breakfast there. In the evening place is overcrowded and only few places are available to sit down in the arrivals hall. There is average restaurant and bar in the right hand side of the departure hall. Place is much better than previous old building, but authorities should think about bigger place to accommodate passengers with comfort. Departure gates zone has few pigeons leaving inside the building - kids have fun!

The Alitalia call center sent me to the Alitalia ticket office at the airport to resolve a flight change problem and after having traveled many miles to reach it, the guard on entry tells me that at the airport there is no dedicated Alitalia office at the airport. that is, at most you can check in.
I understand that the office may have been closed due to needs related to the pandemic of the moment, but that the emergency situation has not been communicated to the staff of the Alitalia call center is worrying: there are evidently malfunctions in the organization of Alitalia services, but possibly also in the airport.

dirty and indecent bathrooms, the important thing that cannoli are good.

Efficient baggage collection, immediately outside it there are ticket offices that cause you to lose many points, because they have no POS !!

INSUFFICIENT departure gates waiting chairs for most times ... nothing has been done and people have to stand or sit on the ground. Huge chaos at the drop offs, endless lines at check-ins.

It would be curious to understand why this is the only airport where luggage always arrives at least half an hour late ... (if all goes well)

Well organized airport. Long waited for luggage. Alibus did not go on the feast of St. Agatha; I had to take a taxi. There was no information about changes in Alibus s movement on the Internet.

I have no serious objections to service. Quick and efficiently managed to pass through security control. There is no seating in the public area. Such are only found in the travel zone. Modern toilets, but unfortunately dirty. You can also use the bar and duty-free zone. Unfortunately, prices are high, like at airports.

Long queues experienced often for check in. Security check is a bit more effective. Inside the terminal it s usually busy. Situation has been made a bit more chaotic with the works currently being carried out.

It is good that there are airports like this in our South, but in my opinion, for people passing through it could be more valued and with more shops especially after security checks

I leave here every week, unfortunately, since there are no decent airports in Sicily.
The airport of Catania is one of the scarcest in the world I must say that even that of Comiso is better organized.
The staff are very slow (it does not even depend on the airline companies) every time for an hour and a half to check-in.
Parking lots always blocked by disorganization.
When it rains, people go down in the airport and the light is shining.
80% of the time flights are delayed.
But really there is no one who can organize this airport? It seems incredible to me.

Poor airport very little seating. Toilets closed. Chaotic road access. Zero choice for eating etc. Also no water fountains what a dump!

small but well organized airport. good kind personal service

I am from Catania and have always used this airport. But I also did some laps, so the comparison is easy for me.
Honestly, there is nothing satisfactory. You certainly don't have to think about quality. I avoid talking about the bathrooms because I would be too bad, really bad, but otherwise? It is not connected to the railway, it is not connected to the city of Catania except with a city bus (I know they have improved it, but I have not yet taken the new 4 version). The terminal is dirty, today a pigeon flew in (it's not the first time). The terminal had water leaks shortly after it opened. Now they are having to rework it, from the bathrooms to the departure area. But a wrong project, once realized ... a pitiful veil on personnel at security checks.
However, I noticed that the baggage delivery service has improved.
I mean, tell me.

The most brake airport lately. Upon arrival, waiting for luggage! There are a lot of people, there is no place to sit on the baggage claim. When departing again stood for almost an hour to the check-in counters. Already started to worry that we will not have time to pass the inspection and we will be late for the flight, as there was also a rather impressive lineup for the inspection. But, thank God, at the last moment the queue for inspection has resolved. By the way, the departure area is much better than the arrival and receiving area in terms of comfort. There was no line to the toilet. And sit down where there is. I understand that the airport is just small and cannot cope with the number of flights it takes.

I have been used to the airport for some time. But at the almond biscuit shop in front of the embarkations that "forget" 10 euros in the rest that he gave me yesterday (immediately recovered) I still wasn't used to it

Worst airport ever .
Worst baggage claim @ arrival
Worst check in counters , worst baggage drop , worst security lines , worst ...worst....worst.....no more words should be enough to describe it ....
On top of that ...there's no smoking area for smokers ....

Small but functional airport full of clothing shops and above all Sicilian culinary specialties

Water on some toilets near bars is too hot for washing hands, drinking or environmentally responsibly refilling your bottles. No pedestrian access to the airport, not even from the closest village, the last 500m is crazy - pedestrians have to risk their lives sharing the road with heavy traffic.

Flight on time thankfully..respect the distances to be reviewed if they transport you by bus on the plane ..

45 minute wait for bags which were soaked after a shower and no attempt to cover the bags. All clothes in the bags were wet, obviously the staff didn't care.

Go little way to get to the gates.
Time passes with a varied and exquisite choice of typical Sicilian products

Catania international airport ... a place where, in addition to all travelers and tourists, the Sicilians find themselves returning home on board the plane. We begin to hear dialect, the phone calls to relatives who await our arrival ... and when we finally arrive .... you can smell the scents of good things at home ... like the Arancini ...

The usual airport, not very large, well organized, nothing special. The only peculiarity is very strict security measures to the point of unceremoniousness. A lot of police and carabinieri. Perhaps this is due to the large flow of migrants passing through Sicily to Europe.

Very disorganised, no queueing system, limited food choice, no water fountains and vending machines don't acxept cards. Very few toilets too.

One of the major airports serving Sicily. The airport is good but not near the level of other european airports. Parking lots to leave rental cars are small and with poor signaling. Also poor is signaling to go from there to the terminal.
The VIP SAC area is also very small.

I traveled with my furry friend, bad check-in service (the lady at the counter didn't know how to check in my dog) after 20 minutes she sent us to a warehouse where I waited another 20 minutes to deliver my dog .

quite modern airport. easy to arrive by car and park. easy to find your way around the terminal building. security was quick but baggage drop off was very slow. inside the restaurants and shops are nice. the bus to the plane is very slow and inefficient - goes one way to then come back the same way

The worst airport I have ever been to. Sorry the airport is not at all. Alone the security control is something of the bottom drawer. Unfriendly staff. Have the jam (1 glass) removed because you are not allowed to carry. And after the security check you can buy them at the store. That should explain to me once

Absolutely not able to handle the situation: impossible spacing, masks as an accessory. Non-existent services. A lot of kindness from the airport staff is unfortunately not enough

I have used this airport several times, never big problems. Of course the airport is undersized for the traffic it handles and maybe it was a mistake to close the old structure instead of adding it to the new one. Overall it is a nice medium-sized airport, indecent instead of the roads leading to the airport.

Today, I drove back to Lisbon from this airport. When I was waiting for boarding, I met another Chinese who was negotiating with the check-in staff. I asked in the past to know that my compatriots had to pay 80 euros because their hand luggage was slightly larger than the flight requirements. My compatriots are not good at English. I asked him why we didn't tell me that the suitcase had a size requirement when I checked in. We could have checked it. In addition, many of the luggage larger than us are boarding. Why do you target my compatriots? Finally, I advised him to forget, pay 80 euros. The compatriots gave 100 euros, and the staff did not collect the money. They also said that the hatch door was closed and you could not get on the plane. It is still 20 minutes away from closing the hatch. The irony is that at the same time two Italian passengers just boarded the plane. The staff even attacked us in insulting language and called the police to separate me from my compatriots and force the compatriots to take them away. This is naked racism and discriminates against us Chinese. I appeal to all Chinese, including Japanese and Koreans, to stop coming to catania. It is full of racial discrimination and is a hell on earth.

Equipped with services and amenities except the possibility of moving and parking nearby

One of the worst airport I had to use.
Too long queues, very disorganized, not enough places to sit while awaiting your flight. What am I supposed to do? Stand for two hours?! Too crowded, not enough coffee shops, food is terrible and expensive. Staff is poor in english skills. All and all, avoid if you can.

How could I review this airport? Perhaps a team of professional and independent reviewer and auditors could highlight the bad design, the lack of dedicated staff, the messy integration with all connecting roads and car parks... Perhaps simebody could explain Why they decided to close the drive-through departure road on the first floor, for instance? The consequence is a 2 miles traffic queue with obvious delays. Chaotic the check in area... No staff to be seen around ... ludicrous announcements briadcasting all over the airport no matter which gate it is intended to. You see a sign indicating gate 21 and 22 but it's just a corridor and impossible to tell which queue to join. Loud staff, no sorry no please... Shame... Sicily is such a beautiful island with great potential but it is let down by poor organization and terrible management.

I had the great disappointment at the Catania airport. She screamed with the passengers. I hope the airport can strengthen its employee training. Because they are the symbol of Sicily.

External area as internal spaces always kept tidy and clean..well waiting area organized and looked after..the refurbishment of terminal c is expected to become the southern airport which has nothing to envy with the others in Italy. ..I put it in second place after Fiumicino

An absolute chaos ... You don't understand anything!

Bagdrop for suitcases. No hostesses for each counter. Only 3 wickets open, the queue was crossing the terminal c. We arrive in advance, and a hostess tells us it's too early! Luggage check-in opens 2 hours before departure. Forced to wait again ... No, few food shops at the terminal c. In short, goodbye catane. Go to Palermo, it must be better. And goodbye easyjet, I'm tired of banging my knees on the chair opposite.

Unpleasant experience at the boarding gate with the staff! I will not leave this airport again !!! I'm sorry it happened in my Sicily!

The areoscalo has renewed itself. Good services and of course the diner

Arrival at 19:00 the flight is for 21:45
The monitor tells me to go to check-in n.17, I find it, there is a beautiful writing VT1265 for Venice!
I line up and arrive at 7:15 pm and the young lady tells me that we have to go 2 hours before.
I take a step back and with a smile I say "agree, it's written everywhere to come here".
His voice begins to croak, he says "eh! But it's not written open "
Then I raise my tone and say "Miss, don't try it with me, I often go around all the airports in the world and I know the standards. You are badly organized and you defend the indefensible! "
Moreover there are no seats in the departure area, you have to go and fight in the arrivals area to try your luck.

Feels a little too crowded around the baggage claim considering the covid situation. Also it took over 60 minutes until the first bags came out. No idea what it would be like if there was more traffic.

Confused, disorganized and in this period very dangerous due to the lack of social distancing at the time of boarding

Easy jet staff rude, slow and unprepared.
I wonder how certain figures can "work" and be in contact with the public inside an international airport.

Airport discrete the staff and a Po tired from what I saw

This airport can "damages" you holiday feeling. When we arrived Catania airport the suitcases was lost on the airport. Crazy it was direct flight. And more than 50 people's of your flight was affected. When we fight back to our home, we had a lot of delay. The aircraft was in time but the airport was not able to handle the peoples and services. Very, very crazy.... In the future I try to avoid these airport.

Years go by, but the situation is always the same, if not worse: organization always grabbed, generalized degradation of all its parts (inside and outside) which denotes the absence of maintenance and the lack of investments!
..... By the way, among many others, to keep up with the times, on arrival, all the way up to the terminal, there is no trace of disinfectant solution. by the hands.

Shambles.
Massive queues getting off the motorway to this small, not very well signposted airport. Not enough bag check staff. Then when we were told our gate (22) we went through passport control but on the other side we had no cafe. Was expecting to have breakfast before the flight but we just sat in a holding area for two hours. Machine coffee and a massively over priced 'duty free'.
Catania Airport is not a great experience.

Large and functional airport very convenient the presence of a pastry shop that offers excellent cannoli and cassate to take on travel. A sore point is the proximity to Etna, which sometimes causes inconvenience to air traffic

Don't forget to buy cannoli from Nonna Vincenza before getting on the boarding area.

Easy to reach, unfortunately for the work in progress, all chaotic.

Very small and crowded airport. Security area seems not well planned out. The building started to leak during the rain...


Not the best experience overall.

Sorry ... but this is the worst airport so far. You will not find seats to wait or rest before or after the security check. And the Friday afternoons .......

Well, just from the organization, you know where you are.
If I fly to Sicily again, then certainly not to Catania

The new easyjet terminal is operated by frustrated housewives

Everything can be improved, it still has ample room for growth but it is a good airport.

How nice to see the staff in Airport Cleaning T-shirts arguing almost to put their hands on each other in the middle of the people in line with children who assist in front of the boarding ... A shame ...

Inexistent customer service slow checks in short, rejected

Discreet airport, slow baggage reclaim.
More than 20 minutes of waiting, maybe they were on a lunch break

An airport, equipped with the most useful and I don't understand some of the comments - it's not a 5-star beach resort. Pastry processing went smoothly, queues are also known from other Italian airports, just a different mentality. And the English problem is unfortunately an Italy wide, hardly anyone from the older semester speaks a second language - everything goes with hands, feet and a laugh. The rental cars are in a parking lot 250m away ... Hiking shoe comments, I can only laugh about that. Whoever comes here on vacation spends a maximum of 1 1/2 hours arriving and departing from the airport ... what is expected? One massage per passenger? Interesting what some imagine ...

airport too small for the influx of users.
I came across a peasant operator. Despite not being busy, he wasted his energy turning to the undersigned with "indecorous" words. The employees are there to work, even if reluctantly, and have a duty to use a language that is at least "different". The user, perhaps exhausted after hours of waiting, does not always have everything clear and under control ....

They did not manage to bring our luggage to Noto within 4 days. Our cases would be cut open and searched by the courier service, where we picked them up ourselves, annoyed. You have to wait a long time at resolves & found. The supply is bad and the connections to Germany are meanwhile very bad. Too bad, because the island is great.

Horrible
Dimensioned too small and poorly organized
To the rental car are
Hiking shoes recommended
Gastronomy makes good impressions, but is not up to the rush
Stamina is required on departure

Small and easy to navigate.
Be careful with the taxis!
My wife and I took a taxi to our hotel. We asked first if we could pay with our credit card, the driver said yes, half way there he stoped at an ATM and told me to get out and get cash. Obviously I refused and told him under any circumstance I would do that, long story short. He charged us 40 Euros, we thought it was too much considering the distance between the airport and our hotel was less than 5 kilometers. As soon as we arrived to our hotel we asked to the front desk attendant if he had an idea of how much would it be for a ride like that and he told us at must 30 Euros.

Very badly found with luggage 1 hour to get them. Too many gypsies. Downstairs is old

Some authentic Impresentables, I confiscate a souvenir as dangerous and it turns out that they have it for sale in the duty free.

Clean spacious the only flaw is that above the top floor there are no chairs

Lately, the area dedicated to the entrance (departures) of the airport is not accessible, you must therefore access the airport from the exit area, and then proceed to the area dedicated to boarding.
I hope these deviations are resolved soon.

The airport shows itself to be average, but the lack of an information point (boards) for the arrivals and departures of the buses, makes traveling difficult to the cities connected to the aforementioned