Though my unit is in the attic and it was a summer day, Nick stayed up there diligently, when he took me up to inspect the work, it was extremely neat and professional.
Kyle was equally as neat and professional with the outdoor installation.
We've been using Williams Comfort air for over 7 years now at two different homes. They are great with communication and the service techs we have worked with over the years have been very friendly and professional. They show up when they say they will and the maintenance plan has been an easy way to "keep tabs" on our home HVAC units. When we moved, we made sure that Williams came out shortly after we purchased our new home to tune up our unit because we wanted to know it was going to be good hands going forward.
We appreciated how quickly we received a response from Williams Comfort Air with good advice ~ on such a blistering day!
Short summary: I paid 95 dollars hoping to fix a loose vent but nothing was done. Long version: One floor vent lacks airflow while other vents appear normal so I called comfort air for a fix (I also have a coupon for free service call with repair). Upon technician arrival, I told him that the problem was that the first-floor vent became detached from its duct so a fix would be either cutting the floor or the ceiling below it to access it and re-attach. He looked around (~ 20 mins with his only tool of screw driver and a flashed light I provided) and said the the duct system was poorly designed to give good air flow, plus the HVAC was an older unit. As to the loose vent issue, he said he could not work with dry walls (He could cut it open but could not patch it back). He recommended a handyman to do the job. So I was handed a 95 dollar bill without the fix. I asked why he couldn't fix it, he opened up his book a gave the quote: minor duct work (a simple reconnection of the vent to its duct falls into this category, according to him) cost >400 dollars; drywall cutting cost > 100 dollars; plus, he does not do drywall patching (you will be left with a opening on the dry wall, which becomes another handyman's job). I was dumbfounded by the outrageous prices! I have cut and patched drywall myself a couple of times before, and connecting the vent to its duct is no more difficult than setting up a garden hose. I gave one star for the quoted price, for the work (no fix), and for the charge (95 dollars), for how he spent his time (less than 30 min, most of which on things that I did not ask for).
Technician very thorough very clean explain every detail to me. Provided recommendations and explain readings.
Prompt, very professional, thorough evaluation of needs and capacity, excellent explanation of options, proposal and costs without high pressure sales pitch. Install team arrived on time in 3 trucks with all equipment needed. Installation was completed very well, and all old equipment removed, with very helpful personal explanation of thermostat operation. Thoughtful follow-up to insure complete satisfaction. Highly recommend Greg Wells and his team of pros!
My technician, Evan, was on time, explained what he was doing and cleaned up after the work was done. I highly recommend Williams Comfort Air and Evan for cleaning and maintenance of air conditioning and furnaces.
I had some concerns regarding my repair service. However, Nathan was very helpful in resolving my issues.
The P-tac unit in our upstairs addition stopped sending out warm air right when the polar vortex was on the way. Over the past few years they have been the only ones with consistently good service for not only our regular furnace but able to handle this unit, as well (and Gary came out to handle the same day). Because of that we've gotten their annual maintenance agreement the past 2 or 3 years. (They are also good with reminders of when your service is due.)
What a great experience. He let us know every step of the way what he was doing. I have used other plumbers in the past and this by far was the best experience. Our serviceman was so polite and so helpful. I would refer this company and this worker especially to everyone I know!!
Very nice Gentleman friendly and quick would recommend him any time
Called Williams on Sunday afternoon. They explained the charges up front. Showed up a few hours later - fixed the AC charged what they said. All is good
The gentleman who came to my apartment was very polite and friendly. Did the job well and even plunged my bathtub which was not on his work order. Thank you so much for being prompt and sending such a nice person. Yours truly, Lillian
They arrived ontime. Very courteous and did a great job. I was very pleased
Very friendly, explained our system and components to us and was on time!
If I could rate at less than 1, I would. Our toilet was leaking from the bottom (wax seal). The technician disassembled the whole toilet, replaced the wax ring, flush valve, tank bolts and gaskets, and supply line. I'm not anything needed replaced, except the wax seal, but even if they did, all of those parts add up to $49.00. Our bill $434.00. The technician was at our home a little under 2-hours for the entire job. That equates to $192.50/hour. Outrageous!!! We will never use Williams Comfort Air or Mr Plumber for anything.
Frank Marks did a great job on the a/c tune-up. I highly appreciate and recommend him for your service work.
WCA replaced my heat pump and electric air handler (furnace) this week. The salesman who came to my home to provide a quote and answer my questions was professional and friendly. We arranged for installation the next day. The 2 guys who did the installation knocked out most of the job (in the garage and outside) while I was at work and then installed the thermostat inside when I returned home. Not cheap but they made the process smooth and no-hassle. I will regularly service my system through WCA in order to keep up the great warranty. Thanks WCA.
Our technician, Seth, was very knowledgeable and professional. Handled our repair/replacement efficiently. Super nice guy! Highly recommend.
Williams Comfort Air serviced our A/C system yesterday. Our technician was efficient and professional. Williams sold us a Carrier replacement furnace and air conditioning system, and we have not had any trouble since. I will recommend this company to our family and friends.
He was very professional-he answer all my question-l have a 85 yr old brother who was complaining about the furnace-he talk to him and assure him there was some precaution he can take to be warmer in the house!!! Thnk u Mat
Super friendly, on time, thorough, clear explanation of the issues, will continue to use Williams Comfort Air
It was a good experience with your fix he knew his job.
Jordan Duff was pleasant and efficient. He took time to explain what had been done to service heating system. He also took time to schedule my cooling and plumbing check ups plus a long needed duct cleaning. This relieves the chance of my forgetting to make the necessary appointments, Thank you, Jordan.
Very friendly and personable. I would definitely recommend him again.
We love Williams Comfort Air. They send you a text message with worker s bio and picture, so you know who will be arriving. They just installed a new furnace. Then we needed a plumber for our sink, and it was fixed in less than 12 hours. Then our humidifier was leaking and they fixed it quickly. Everyone is extremely knowledgeable and professional. We won t use anyone else.
We had a new furnace and air conditioning unit installed. The test of a vendor is to see what they do after the installation. We had a small issue with an existing humidifier and the install team came out and did a great job on fixing the problem. They were apologetic even though it was just one of those things. This company is locally owned and understands that in a small town word spreads quickly. The word is out and Williams Air is outstanding
Darrelle was very professional and did a great job.
Greyson did an excellent job in performing AC tune up. Very professional and courteous. Highly recommend
Service rep, Roger, was very prompt, professional, knowledgeable. Very helpful in determining solution.
Service tech Bryan McCann provided professionalism, knowledge and xpertise on our carrier system today . Completely satisfied with overall work performed. Thanks Brian - job well done!
Josh was wonderful. Great company. Would recommend anytime
Jordan and his assistant did an amazing job! Jordan was so polite, personable and professional! Debrah, who answered the phone, was extremely pleasant and helpful. The work done was exceptional! We couldn't be more pleased with our experience. It was our first time using Williams Comfort Air and it certainly won't be the last! We highly recommend them!
Very polite and professional. Got the job done quick. Very satisfied and highly recommend!
The technician was awesome! It was Christmas and they were out within 5 hours of the call and didn't charge extra! Definitely will be doing business with them in the future.
These people are very courteous, and don't try to overcharge you!
These guys are so nice and so good at explaining things every single time they are here. I have used them for years !
furnace went out in middle of night woke up to 57 degree house. Called Williams Air and Kevin showed up about an hour later on a Sunday morning. Had the problem solved and fixed in about 30 minutes. Kevin was very professional and super nice I would have him ack anytime I need service. A very valued employee of Williams Air, We are warm and ready to watch Super bowl.
Service tech did a thorough job and explained everything clearly.
Best service call experience I've had. Very professional, explained everything in detail. Will definitely refer people to Williams Comfort Air!
Ryan went above and beyond and stayed late to finish the job so we could get the heat back on. Job well done and much appreciated!
I have had the same technician, Joey, a few times now. Always takes his time and does a thorough job. Informs me of all the good and the bad of how things are looking and gives me honest feedback. Very nice and personable. I have had a great experience with this company on more than one occasion.
We called right before the recent cold spell for a furnace checkup, not realizing we would be in busy season. They still worked us into the schedule and Travis was very pleasant and professional to work with and answer questions I had. Very good experience!
Very professional and quick. Explained everything to me and laid out all information. Will definitely call again in future.
The guys called to let me know they were on their way. They arrived right on time. They were respectful, courteous and friendly. I would highly recommend the company and my service men.
They came out in horrible weather to check my furnace. Their employee was very thorough and made sure that everything was done right and on top of that he was great at explaining how the furnace worked. I would highly recommend Williams Comfort Air to anyone.
Our service technician was very courteous and helpful.
Thank you Williams comfort Air
Ken Hall
Excellent, timely service. Very professional, knowledgeable service person ...Kevin. Thank you!
Really liked the personality of the guy who came out. Friendly and explained everything. That's important to us.
Michael and John did a Great job installing a new water heater and doing bathroom repairs as well. They were very nice and and courteous to me.I have always had a good relationship with Williams Comfort Air and now Mr Plumber. Thank you for your hard work.
The tech was courteous, prompt and took care of my tune-up and recommended a part for the longevity of my air conditioner. Williams Comfort Air texted me and emailed me the day before the service was scheduled and emailed me the info as well. The tech called to confirm the appointment, and then I received a dossier on him as well as a picture of him via text so I would feel certain I knew who he was.
I was impressed from start to finish.
Jane Todora
Well, after I messed up and missed three phone calls from Mr. Plumber when the gentleman showed up he couldn't have been more polite, intelligent, courteous, professional or clean! And the kicker is he fixed my drain! He showed me how to use a declogger. He cleaned my bathroom probably cleaner than it was and I will never go anywhere for anything you folks do .Made my week!
As always, I received wonderful service by a great company. Use them and you won t regret it.
Repair technician Kenny was very kind and informative. He let me know what needed done to fix our AC and what may be needed in the future. He was done within 30 minutes and the AC has worked flawlessly ever since! Did not give 5 stars due to price being a little higher than I had originally thought.
Splendid company. Tech was courteous, pleasant and experienced. He got to the task and didn t waste time. Will us this company all the time.
Andrew was awesome! He was kind and informative and very professional.
We called for service this morning and the customer service rep was thorough. 5 minutes after, we got a call from repairman Logan who gave us an ETA of 30 minutes. Logan arrived on time, worked with us to diagnose and explain what was going on. Since we just bought the home as first time homeowners, this was invaluable. Logan then offered options for service agreements, provided written explanations of the programs, and didn t push us into buying them with tongue in cheek threats like other companies we have dealt with have. That s really what sold us! Logan treated us well and with respect. We would love to have him provide our service again, but not too soon! Thank you so much!
Great experience with William s Comfort Air yesterday. Had our furnace stop working. They were able to get someone out within a few hours. The furnace technician, Andrew, was friendly & knowledgeable. He was able to get it up & running in a short time. We appreciated his time on a Sunday afternoon as otherwise we would have had no heat. Thank you Andrew & Williams Comfort Air for getting our furnace working again!!
Great job, professional and friendly. Would definitely recommend and use them again.
Wonderful service !
Rachid and his assistant (whose name escapes me at this time) were very polite and thorough !
Thanks, guys !
Zac Adams serviced my furnace today and it was so refreshing to see that great customer service does exist. Zac was so patient. I really appreciate him taking the time to answer all of my questions and not rushing to finish the job. Zac please keep up the good work and thank you again for everything.
Chris was awesome. Very thorough and professional. Recommend and will use again.
Max was wonderful and so was scott! Kyle is also good! They are all incredible
Knowledgeable staff, who followed through, took detailed notes. Even the answering service used to handle overflow call volume was thorough. All of people involved were genuinely polite & thoughtful.
Great experience with Williams Comfort Air. My appt. was for 2-5pm on Saturday and they called around 11am advising they could be there in 30 minutes if I'd like. I jumped at the chance as this would free up my late afternoon. Michael Peacock arrived as scheduled. He was very knowledgeable and personable. He offered lots of insight and helpful tips to keep my heating/ac unit working most efficiently.
If course it was the most bad time to be without heat. They were fast and efficient. My recommendation for anyone asking.
Our tech Andrew was just awesome...he was early; very efficient and so helpful...He helped us find a coupon to help with the unexpected costs... I would recommend this tech to anyone and will sure ask for him again. WCAIR is very lucky to have him working for them ..
Technician was on time, very polite and personable, and did a thorough check on my system.
I've been in my home 24 years and have had the furnace cleaned many times. This is the first time the technician "took things apart" and cleaned them. He also opened up the intake location so more air could flow into my furnace to help make it more efficient! And he also cleaned up everywhere he worked, once he was finished. He was prompt and friendly and explained things as he went along - which I surely appreciated.
I can certainly recommend Williams Comfort Air and I even signed up for two more visits - one for the A/C and again, next year, for the furnace.
Great job, you guys!
Gaynel
Williams Comfort Air has always delivered very good service every time someone comes to my home. No matter who has come the service has been very good. Our system has been operating well for many years now.
We have used Williams Comfort Air for our heating/cooling needs since 2012. We have always been please with the quality of work and the quality of their employees in our home. They have always been prompt, explained any issues thoroughly, explained any repair options thoroughly and when possible, given us options on work needed. I highly recommend them for heating/cooling needs.
Seth my technician was great. He walked me through everything he did and the options I had. He was very nice and personable.
I recently installed a new smart thermostat. The furnace was not running after my install. So I called comfort air to get help. They were able to come out same day and even earlier which was great. Technician identified the problem within three minutes of looking at the thermostat and it was just a couple of selections that were made incorrectly in the first place. It seems as if he then stayed around to try and find some thing else to look at and charge me more money. I wasn t interested in an on the spot AC tune up Or the two maintenance programs he offered. I was told on the phone when scheduling that I would be made aware of the estimate before any services were performed. The tech seemed to be fumbling around on his iPad, not looking up at me and said I assume they didn t tell you how much a thermostat install is? I was confused because he didn t install, he clicked the right options on the thermostat and could have been out the door in under 10 min & I was told by Jordan/phone coordinator that I would be made aware of an estimate. Had I not brought this up to the tech I would have spent $250 rather than the $94 service charge. He asked me if I was mad at him. At this point I was extremely annoyed and felt like I was being taken advantage of and just wanted him gone.
I don t believe this tech was good representation of the company.
Very professional and approachable. Was very knowledgeable and on time. Do live by 93 or free. Wasnt able to free up my drain completely so it was no charge
Great service by Scott. Prompt and VERY informative. Does his job well
Tech was on time and conducted himself polite & professionally. Annual HVAC checkup was done thoroughly and in a timely manner.
Ryan did a good job with replacing my defrosting board and the defrosting sensor on my heat pump/AC unit. He was very helpful and he check the entire heating system to make sure that our furnace and heat pump was working correctly.
I will start out by saying that I am not a Williams customer. Read on and you will see that their policies prevented me from giving them consideration to be their customer.
I called Williams to get a quote on r22 in order to possibly have them come out and recharge my system. The girl stated that only their techs could provide an estimate on that after a service call ($94). She said it was their policy not to quote pricing from the office. I said that surely she knows the price of the r22. It's not like I was asking for the price of a repair very specific to my system. She again stated that it was their policy not to give out prices from the office.
Some places are charging $175/lb or more for r22, while others charge $166 for the first pound, then $78 each additional pound. If you need more than 1 pound of r22, you could be paying several hundred dollars more to one company vs another.
By Williams not even providing me with a quote on the r22 price per pound, I was not able to give them any consideration to earn my business. Every other place I called happily provided me their current r22 price.
The technician that came out was very friendly and knowledgeable about what we were faced with. He gave us several options, and educated us on each one. He was able to produce a quote on the spot which was helpful in expediting the process.
I am very disappointed at their service. They don t fixed the problem after paying them nearly $3,000. I am told to pay again for unclogging the drain afterward. I am very unhappy with them. I only give them a star because they are quick to come when I call them.
We were able to get service the same day we called. Scott was professional, quick and resolved our problem really quickly.
Well the tech did a very professional job and was courteous.was very pleased with workmanship.was a little more money then i thought it was going to be but what can you do
I respect Chris as a person and a service person. He takes the time that is needed to do the best job possible and he's honest. I ask for him every time. He gets a 5 star forsure!
The techs who have serviced our home have been polite and professional as well as knowledgeable. Williams Comfort Air also does a fine job with their office staff as well. Responsive and helpful. Thank you.
Technician was very through. Very detailed on explaining everything. Very nice.
My mom recommended this company to us because she has used them for 20 years. It's no wonder why she was so loyal to them! As new homeowners we had an issue with our HVAC and everything from scheduling, service and customer service follow up was above par! We will be using them for many years to come as well!!
Nate was fantastic today doing our service.. he also serviced a separate room air unit that my husband installed a few years ago. We really appreciate Williams Comfort & Air for the continued great work. Keep up the fantastic job you all do!!
Our service tech Chris M was on time, very courteous, knowledgeable and very professional. Will ask for him next time and will recommend both the company and him personally in the future!
Chris was friendly, efficient and honest about what did and didn t need to be done to our heating/cooling system.
Our technician today solved issues not only that got missed last week, but also when our system was installed 12 years ago. I want him back if we ever need Williams Comfort Air to work on our system in the future.
I thought Bill and Dusty were very professional, knowledgeable and friendly. I liked them and how they interacted with us/the family. They both went above and beyond while in our home.
Our elderly neighbor happened to fall in her garage and they both assisted in getting her into her house and calling for help before returning to installing our water heater. We were very impressed with that.
Also every time I have called Mr. Plumber they have made me feel like I am their number one customer. Everything is always handled in a timely manner and the process is thoroughly explained so you know what to expect.
Arrived on time and quickly determined the cause of the furnace problem. Offered options (repairs vs. replace) and set up a time to meet with a sales person to discuss. Overall very pleased with the service.
Price quoted for said repair was doubled other service companies. NOT GOOD
williamscomfortair.com