Williams Comfort Air Reviews

ARG, a pipe froze and burst this unseasonably cold winter. I had water everywhere and no heat. Yuck! Kenny was out that day and got it back and going. He did a great job!

It is always a pleasure to have Mike Flannagan at my home to tune up my system. He always does a thorough job. And he answers all my questions.

Guy on the phone was completely rude and demeaning. Will never use or call them again.

Joel was on time, did a great job of letting us know what he was doing and did a thorough job of checking everything. We have been customers of Williams Comfort Air for 30 years and won't be changing anytime soon.

The technician arrived on time, did the routine maintenance, and provided all the details about how the system was functioning. I asked about a dehumidifier for the house, and he checked prices but didn't pressure me to buy at this time. He was very professional in his approach.

James did a great job fixing my problem and answering all my questions and concerns.

I always get good service. Josh Carey is wonderful. Very personable and knowledgable. Always addresses my concerns. I also like the email I receive that shows me when he will arrive and the route he is taking.

this is an OUTSTANDING company i recommend them completely
ABOVE AND BEYOND

Fast, courteous service. The service guys were very friendly and knowledgeable.

My technician Jim Steger did a fantastic job he was very knowledgeable about my system and how it was working and explained everything to me. He was able to service my system earlier than scheduled which in 90 degree weather is awesome. I appreciate the quality of work he did and how professional he was the whole time. I will be using Jim as my service technician for my Heating and Cooling from here on out. Thanks again for everything.

The technician was knowledgeable and personable. He showed me each item that needed attention.

Extremely professional and friendly. Explained everything in detail and made our repair an easy decision to make. One of the best customer service experiences I ve ever had. David Hut is a credit to your business, give that man a raise.

Jacob and Cameron we're awesome. They made me feel safe. Their work was professional complete and clean. Does boys need a raise

We have been using Williams Comfort Air for HVAC and Plumbing for 3 years now. Always on time, friendly, and knowledgable.

Our technician, Jaron, was the best! He was very professional and thorough. He gave us great advice, articulated everything very well, and did not rush. He spent the time to do the job right.

Always a pleasure to do business with!
Friendly, courteous, professional, always give clear explanations of issues and procedures to address them. We definitely recommend them!

Very knowledgeable and great customer service at a reasonable price.

I like the fact that I received a call from tech, but I also received a text from WCA with details and pic of tech. He did a great job and explained everything.

We were very pleased. He was very thorough, polite and professional. Took time to clearly present all his findings including photos.

He was quick to respond and knowledgeable about the matieial

Fast and friendly service, addressed issues with the system and took care of them. Went above and beyond to help with air condition. Highly recommended, nice folks who know their stuff!

The 3 individuals corinne, Trevor and Jose did my install were awesome!!! Very respectful to my family and house.
Had to have a service tech come out MAX he got right to work did really good job. Thanks Max.....thanks WILLIAMS COMFORT AIR for having awesome service techs!!!!

Brian always does a fantastic job with my furnace inspection! Very professional and efficient. Explains things clearly to me.

I received prompt service from Williams Comfort Air (next day) after my air conditioner stopped cooling on a Sunday afternoon with temperatures in the 90's. I had originally contacted Airtron who installed the heating/cooling system, but they stated it would be several days before they could schedule the repair. I did not think this was acceptable, so I decided to contacted Williams Comfort Air. The service technician from Williams (Seth Gerber) was "top notch"!!! He explained everything to me in detail to make sure I understood what needed to be repaired and associated costs of the repair. I could not have been more pleased with the service I received!!

Yesterday (10/14/19), Seth Gerber did an annual maintenance tune-up on my heating system. Seth showed me and explained in detail each thing that he was checking to ensure all parts were properly cleaned and all systems were within the manufacturer specifications. It good to know that you can still get thorough work completed and great service in todays very busy service environment. Thank you Seth and Williams Comfort Air.

Derek Reed was my service technician. He was professional and proceeded with his work quickly. He then installed a new thermostat and helped me through the process of registering it. I appreciated his help.

Austin was a wonderful technician, very knowledgeable and efficient. I ve used Williams Comfort Air for all my service needs, for years. I would recommend them to friends, family, and even YOU. Thank you Williams Comfort Air for the great job you do!

Technician came out within a half hour of my call, and was extremely helpful. Talked me through what was wrong and had the problem fixed within an hour. Was knowledgeable about the model of furnace and also simple ways on how to quickly check and fix it. Very pleased with the serviced today. Would definitely recommend, and I will be using Williams Comfort Air from now on for all my maintenance needs.

They just caused a flood in our basement and thus far are saying they will not be paying for the damages caused!

Ryan did a great job on the maintenance.... however we had a miscommunication on our next service contract, we still have yet to get a report on the maintenance on our 2 untis, I have called 2 times....also I have never received a call back from them regarding my invoice....so the customer service side is not doing a good job

Kyle Stevens did a routine maintenance on our AC unit today. He spent over two hours checking the inside air handler unit and also cleaning the outside unit. He was very polite, professional and he explained everything he did.

Excellent service. I use them for all HVAC needs and all plumbing. Bryan is a delightful gentleman and knows what he s doing.

I couldn t be more pleased with the way Williams Comfort Air handled the service call today. From making the appointment to when my air conditioning was back on and running I felt valued and listened to as a customer. I received a call before the tech was late and told where I was in line for service. When Bryan Duff the tech arrived I didn t feel like he was rushing to get done because it was late in the day. He took the time to fix the AC and even found another potential problem and took care of it as well. I have been a customer of Williams Comfort Air for years and continue to be impressed.

Scott A. is a true professional and was extremely courteous of me and my home.

Bryan Duff is amazing. He is so detail oriented and fast and efficient at his job. He always provides choices that allow me to save money without sacrificing quality. He keeps my equipment running great because he s a great Technician . I highly recommend him.

Update: The company contacted us to send out another service technician to review the issue we have with our AC and Blower. I appreciate their responsiveness in the matter, and I wanted to update my review to still reflect my experience and also to acknowledge the company's willingness to work with me to get to the bottom of the issue.

I originally mentioned that the issue is complicated (our AC Blower will run fine during the day, but will not turn on at night causing inside temperatures, 80-85 degrees, well in excess of outdoor temperatures, 70-75 degrees, when we are trying to sleep).

Regarding the original service, the technician showed up within the scheduled window and recommended a potential solution to the problem -- a new thermostat. The original repair is, at the very least, an upgrade to our original thermostat and gives us programming options that can be used to try to save energy. The original issue persists, but they are sending someone out closer to the time (night) that the issue occurs in hopes of identifying what is going on.

The original technician was friendly and listened to my description of the issue before beginning to work. He thoughtfully considered what he had heard from me before going through a series of inspections of the unit to diagnose the problem. At one point, he reached out to a coworker to ask additional questions, and I appreciate his effort to get to the bottom of this.

The service technicians went above my expectations. I have used another very well known company for over 20 years for my AC and heating issues and will never turn back. The technicians at Williams were unbelievably thorough, professional, and would not leave until every stone was unturned to identify an unforeseen issue that was not due to their work. Their work ethic was above any company I have used. Thank you for helping me and my family.

Great service! Brandon was personable and efficient. Very pleased! Thanks!

Brandon arrived on time, was extremely professional, explained my option that were available, and completed the job efficiently. I am very happy with this service call. Plan on being a long time customer!

Gary called 30 mins ahead as they said he would. Arrived on time. Put on a mask and plastic shoe coverings. Respectful. Good job

Joe did a great job walking through everything as our zones were out of wack from our furnace. They didn't charge as service call as prior appt. had to be rescheduled. Much appreciated...

After Summers heating came out to do our annual maintenance (we are on their plan), on Friday, they told me we had a crack in our Carrier secondary heat exchanger and wanted $1600 replace it. Considering the part is under warranty, this seemed exorbitant, but since in recent years they have told us a blower motor was bad, an inducer motor was bad, etc but each time they came out they always mentioned a NEW issue but never mention the previous issues. They also quoted us for a whole new Amanda system for $5700.

I called Williams to give us a free second opinion, and since they are carrier dealers, if we did need a new system then Carrier had buyback and incentive programs available.

Chris Mann came out to take a look and found no issues with the heat exchanger or any of the symptoms that Summers said were happening. He did find that the system had NOT in fact been cleaned with our Summers annual maintenance that had just happened two days prior. So not only are they quoting me for repairs I don t need but they aren t even providing the service I already paid for.

Chris was excellent and took the time to show me everything, explain how things work, what should be and what shouldn t, what things should look like and what they shouldn t. I would definitely recommend Williams and will be using them going forward.

Wow, I do not know where to start with the many compliments this company deserves! I called around looking for last minute service with my a.c. unit. From the upfront, honest, and amazing customer service recieved when booking my order to the highly experienced, gentleman that arrived quick, professional, and got right to the diagnostic and repair. It is hard to find a company with such integrity. I highly reccomend them! I want to thank the entire Williams Comfort Air team for everything!

Called Williams Comfort Air and was greeted immediately, by a very friendly customer service rep. Was able to get a same day appointment without any problems. Was given a 2 hr time frame to hear from my tech for the arrival, and he called exactly within the time frame given to me. Williams sent me a text with the name, picture and a brief bio, of the tech that would be providing my service. Tom, was very friendly and professional. He answered all the questions I had, and made some recommendations for my heating system. Overall, I had a very positive experience today, and I wouldn't hesitate to call them again for any future service.

Great experience! Very courteous and professional technician.

Of the three companies we called, only Williams Comfort Air could accommodate a same-day visit. This was much appreciated since our AC was out and it was 95 degrees. Chris M., the repair technician, was very friendly and fixed our problem quickly. He was professional and knowledgeable. Thanks!

Tech was very friend and informative. Provided great service.

Very courteous engineer who explained things well. Thank you

Quick and efficient service call. Mike McVay was very professional and personable .

Explains everything as work is progressing. Very professional and answered every concern I had. He is welcome here at any time.

Company was quick to respond and send out a tech to assist in my AC issue.

I've had great success with their HVAC area, I used their plumbing division today and a FAR different experience. They advertise extensively for $93 or Free. "We'll clear any drain, it's 93 or free". Well I had a clog in a toilet (the clog had not made it to the actual sewer pipes in the house) and my plumbers snake couldn't get so I figured for $93 with no risk why not. Well they came out, couldn't clear it either but still charged me $93 and they said it is because I declined further service of ~$200 to remove the toilet to clear the drain. All said they wanted ~$300, not what I agreed to do. I went to the Hardware store, picked up a new toilet for $150 (they had to special order just the bowl so I just replaced the whole thing), installed it and my drain is no longer clogged. The customer service rep I called wasn't helpful or understanding at all. I'll be disputing the charge with the cc company and I'll never call them again for any work. False advertising and SCAM at its finest.

Good job!! Vickie died a few years ago. Please change the name to Kathy.

Blessings

Very friendly and very efficient explained everything to me as he was doing it and answered all my questions

On time, knowledgeable, and professional. Great Work!

My technician, David was fantastic. He let me know everything that he was doing. He explained everything very well and put details on the invoice so I could address the improper valves that were installed by another company. I have been using Williams Comfort Air for many years in my last house as well and I have yet to have a technician that I didn t like.

Thank you, David. Great job this morning.

The technician was very nice, knowledgeable and thorough in his work. He was able to address our needs and took time to answer additional questions.

Austin, our service specialist, was knowledgeable and polite. He took care of our furnace for maintenance, and made sure we were informed and had no remaining questions.

Bryan Duff was awesome! He quickly determining the problem with my ductless heating system and got it back up and running! He was very friendly, knowledgeable, and professional. He educated me on how to clean the filters in the inside mini split unit which I was unaware of. He definitely represented Williams Comfort Air well.

The technician was on time and very professional with our furnace check-up.

Informative, professional and nice service. Highly recommend.

Our service technician came out promptly for a service emergency call and fixed the issue. He was professional and friendly. I always use Williams Comfort Air for all needs (cooling/heating/duct cleaning. One of the most reliable companies in Indiana. If only more companies were like you!!! Thank you!! Sally Shadwick

LIFE SAVERS. After consistently having our appointment pushed back by ARS plumbing for 3 days (knowing we were without water) I reached out to this company. Not only did they come the next day, they came two hours early, fixed the problem for $4400 less than the other company. Our repair costs went from $5000 to under $1000! To top it off the plumber (Jeff) was so friendly and fast!! These guys are amazing! Don't waste your time waiting on another company for days call these guys first!

The two guys were very nice and got the work done quickly. I would have liked some comment on what they found and a bit more clean up before they left. Some debris was still around vent - particularly return. I wouldnt hesitate to use them again.

Our technician Dusty was phenomenal. Incredibly friendly, knowledgeable, and showed us all of the things we needed to know. He took care of our drain clog with no mess, and provided us with prevention techniques for the future. I would highly recommend him, and will request hin for any future service. Well done folks!!

They sent JonF out and he was able to solve a problem (at only the cost of the extended diagnostic) that has been here for over 10 years. No one else has ever solved it before and plenty have tried.

He was personable, conscientious and refused to give up on the problem. He just methodically worked it until he figured it out. Just great! Then he noticed that the date was wrong on our service contract and called in and got that fixed, too.

I would definitely recommend Jon and Williams Comfort Air.

I love everything about Williams Comfort Air. They show up on time, if not early. 30 minute call ahead times make it easy to not sit around and wait for them to show up . From scheduling to maintenance and repairs, the Williams Comfort Air family is professional courteous. I never second guess myself or the quality of service I receive. Definitely my first and only go-to company for everything HVAC related.

Williams is a community-based service. They really care.

During maintenance the technician told my wife the filter was dirty and needed replaced. It was changed 1 week prior. Tech told wife the humidifier filter was wrong filter. It was not wrong but was not the recommended brand. Both filter replacements were refused. A bright tag was hung on the furnace warning of failure to maintain could void warranty. It has been serviced regularly since bought. A warranty repair was also completed where labor was not covered. Labor was $400 for a 30 minute part exchange. This may be normal and customary but seemed excessive. They have been great in the past but this encounter was much below expectations.

We engaged Williams Comfort Air in 2013 when we starting having issues with a 17-year old furnace. The technician who did the service found numerous problems with cost to repair exceeding over $2000. We took his assessment of repair vs. replacing the unit under serious consideration and did a total HVAC replacement and upgrade. Our experience has been very positive as we have a CairFree contract for both HVAC and plumbing. My request for experienced technicians to be sent to my home are always honored and the work is done in a timely and professional manner.

The company is great and they have awesome employees. The only issue is that, in my experience, customer service is basically non existent and no one who is answering phones has any idea what is going on

Cheap quick and friendly. It was half the cost I budgeted. Great coupons.

We have a new home built in 1951 and our sewer line was backing up regularly. We called another sewer cleaning service recommended by our plumber. On their first visit they cleared the line and said they found no blockage ($100); they had to return a week later and still said there was no blockage; a week later they said they couldn't return without another fee and suggested we try different toilet paper. They offered to come do a video of the line (+$150). We tried Williams Comfort Air--the technician came with tarps to protect the floor as he wheeled in the equipment, he cleared the line quickly and said there was definitely some blockage. The $93 service fee included a 1 year guarantee and an appointment with a video technician. Rob Snapp came and he was able to show us the large roots that were clearly obstructing our line and he sat down to develop a clear quote for sewer line repair/replacement; he explained each line item and insisted that I call right away if I had any problems. Williams Comfort Air charged less than half for the same services and guaranteed their service for a year. I would call them again.

Shane did a great job with my HVAC repair! He was knowledgable, professional, and explained everything in a way I could easily understand. The job was done in a timely manner.

Jordan Duff was excellent. Never disappointed with your services!

All Good. The young man was very polite answered my questions very informative.

Ryan did a great job on our fall furnace tuneup. He was very knowledgeable and found a maintenance item that could have potentially become a problem for us. He was very respectful and courteous. We appreciated his work!

Matt went above and beyond to figure out why my ac wasn't able to keep up with the heat. Found that the settings weren't correct on the unit but didnt just assume that was the problem and went up in the attic to find duct work that wasnt connected.
I also like that they text me a picture of the technician that will be at my house so I know who to expect.

Quick, detailed, and informative. Will be continuing to use this service.

Tim was punctual and very professional during his visit today. He took great care in checking out our system to ensure it will be in proper working order for the summer ahead. He kept my well-being in mind because of the pandemic. Thank you for your care in getting the job done in a timely manner!

Techs were friendly and efficient. Arrived on time and did an excellent job as expected.

Technician was on time and friendly! I got a furnace tune up and the process was fast and easy! I would hire comfort air again for my services.

The gentleman that came to fix our AC was on time, professional and so kind! He had everything fixed very quickly! I called at 9am and had working AC by 2:45pm. Highly recommend!!!

Jon Brown was outstanding! Great service, courteous, explained things very well, on time and excellent communication skills.

Installation was done professionally and well done. Crew was very hard working and easy to interact with.

Loved how fast a plumber was able to come out and they were great and did quality work!

Routine furnace maintenance was performed. Technician was friendly and knowledgeable. No high pressure sales of things I don t need. Renewed my maintenance contract because I will certainly stay with this company for service for my furnace and air conditioner.