Williams Comfort Air Reviews

The technician was extremely informative and did not overcharge as for things that we did not need. Feel extremely comfortable with Company

Awesome Service... We are in the process of selling our house and needed HVAC service done immediately, and our technician Vaughn was very professional, detailed and knowledgeable, and just an all around kind person! He also explained what he was doing and how it would help our house and what we could do to maintain it as efficiently as possible. I think it is great that they send a message of who your tech is, what they look like, and a little bit about them too!

The tech was polite, efficient and went about his work in a businesslike manner. Well done.

The service from Williams Comfort Air was excellent! I called around to several heating companies - Williams offered the best prices, had the most professional servicemen, and did a great job accommodating my tight schedule (next day installation of my entire heating system!). I would definitely recommend Williams over any of their competitors!

Polite courteous and knowledgeable technician Tom. Waiting to hear back from parts department on cost of replacing the heat exchanger on my boiler.

The tech that did our service was fantastic. It was our first service in our new home and was patient with all my questions to understand our equipment. Very happy with the service.

My mother's furnace was in need of some service, and after speaking with the technician that came from Williams Comfort, we decided that it would be best to replace the 29 year old unit. The technician was very helpful and did what he could for the old furnace, 2 of the burners and heat exchanger was really too far gone.
Made an appointment with sales for the next day to give us the estimate for a new furnace. Expecting $5-7,000 for a furnace replacement. The sales person, Jeremy Doll, was very honest, and did not try sell us some top line model that costs an arm and a leg or anything more than was really needed. All said and done, we were able to make an informed decision on actually replacing both the air conditioner (our request, not his sales push) and furnace with the latest high tech thermostat for what we expected for a furnace alone. This is a 3800 sq. ft. home! It doubled our warranty to 10 years, got the Senior Citizens discount (Williams paid our sales tax), and was installed the next day. Mom is completely satisfied... warm and toasty too!

Kyle was excellent and did a great job servicing our furnace.

Riley was right on time. He was polite, went right to work and serviced our

furnace, and changed filter and discussed with us the pad on the humidifier

and we decided to change it. he was here at 10 am and left around 11:30 am. This was done with contract and will do again but not with
plumbing as it is too expensive.

Hope he can service us again, next time.

andy carr

This company is the perfect example of why you should go with local family owned businesses instead. All I needed to know was if their warranty on my water heater they installed was still valid. I told them this on the phone but they wouldn t tell me without scheduling and charging me for a technician to come out. They charged me $94 to tell me that it wasn t. Then they quoted me for a replacement and their estimate for labor was $300 higher than the local plumbing company I will end up going with. Save your money and go somewhere else. So disgusted with my experience with them.

I like how they send a picture of the tech coming to your home so you know who to expect. And you can track their location when they are on their way. It s a simple measure that ensures your safety. Tech s are very helpful and friendly.

Technician was friendly, knowledgeable, and answered all my questions. Quickly diagnosed the problem and had it fixed in record time. Overall, excellent experience.

Jaron Freed was excellent! We were extremely pleased with our service from Williams Comfort Air, as always.

I cant say enough good things about this company. They showed up on time and finished when they said they would. They explained everything to me in a manner that I understood. That is a winning combination. Thank you so much. You have a customer for life

Jordan was very nice and helpful. Very professional as well. Definitely recommend him.

I can t say enough about how well my experience with Williams Comfort Air has been. Every employee that I have interacted with has been prompt, professional, and very courteous. I would strongly recommend them to anyone who has HVAC needs.

Chris was very helpful and professional. Would recommend his service and support to others, no problem.

The technician was on time, detailed and efficient. I was pleased the company provided a thorough maintenance of the furnace (clean out and proper checks) versus just a looks good. It inspires confidence in the system and Williams service.

We use Williams Comfort Air for our geothermal unit, and since we've owned our house (about a year and a half now) they've done two inspections, per the warranty. They also just replaced the compressor last night after our AC went out. Brian was really helpful and nice, despite the fact that he'd been working all day and it was past 9:30 at night. We feel good about using them in the future since we've had only good experiences with them so far.

Questionable ethics with their service people and managers and they are revenue driven vs. customer focused. I had a cracked heat exchanger that needed to be replaced and they wanted me to upgrade. I did some research and found out it was under Carrier's warranty and all parts and half of labor would be included. The tech didn't share this with me and the original quote was $2,100 dollars for parts and labor. With my warranty they wanted $1,350, which was crazy as it cost an average $500-$1000. The manager was extremely rude to me when expressed concern with the price that I should only pay half of the labor and he told me this was free country and that they were the most expense operation in town.

UPDATE: Nathan their customer service director reached out to me and was a good guy and wanted to smooth things over and offered a discount. Would have went with 1-Star, but will upgrade on his efforts.

Quick and easy furnace repair. Their service plan also is a steal.

Everyone that I talked to was polite and wanted to serve to get my furnace running the way it should. David found the issues quickly and did a thorough inspection of the system. I always enjoy working with the technicians at Williams Comfort Air. They are the best.

We had a water leak from a whole house humidifier and called WCA for service, since they were the people who installed the unit. We arranged for a 30 minute call ahead, with the following morning as a back-up. Within an hour, we were contacted by a service technician to tell us he was on his way. The technician quickly isolate the cause of the problem and fixed it. Very satisfied with the work and responsiveness.

We moved in 2 months ago and of course , the upstairs heat pump didn't work when the weather turned cold. The technician quickly diagnosed the issue, fixed it, and then spent time explaining heat pumps and what the problem was with that unit. He wrote notes down for us should it have an issue in the future. Our old house had boilers, so heat pumps are something new to us!

Chance was very helpful and informative. I always have a good experience with Williams Comfort Air.

The technicians arrived on time and did a great job installing our new HVAC system. They went over all the features and showed us how to use it. They were polite, clean and didn't smell bad. They cleaned up all their mess and were gone in less than 5 hours.

Riley was prompt and very courteous as well as detailed with his explanations. Very nice young man.

Darvelle white was fantastic! Great service highly recommend!

My technician, Zach, arrived on time, he was very personable and experienced and made sure I understood all my options. I felt that he performed our heating tune-up in an excellent workmanlike manner and would highly recommend Williams Comfort Air!

Excellent service. Technician was professional. On time and knowledgeable.

Andrew responded quickly, analyzed the problem and made repairs quickly. Furthermore, he is very well mannered, respectful of your home and provides details as to what repairs were made.

Send him back anytime, Steve Harkness

Very nice young man who explained my system and what is in store for future given the age of the units. Chris was very considerate and respectful. I ll enjoy working with him in the future.

The crew that installed my new furnace and air conditioner where very professional and courteous. They arrived on time and worked hard to complete the job. I was extremely satisfied with the experience and would highly recommend WCA.

16 year old furnace finally stopped working. Called Williams, sales representative made it out same day. Explained everything clearly and showed me the options I had. Was able to setup install for the next morning. Installers were quick, explained everything, cleaned up great, trained well. The system is great so far.

Kevin did a great job inspecting my air conditioner. He was professional and polite.

It was a check up on my system. Your man was very clean. He did a good job....!

The technicians that performed my heating system maintenanc we re very professional, answered all my questions and did an excellent recap of service at the end of the visit. The service team has always been a cut of above

They were great, kind and very efficient answered any question I had and put me at ease

Service tech was very knowledgeable and personable.

Max Burton did a great job and was very friendly and professional.

Dustin was a very nice guy. I have absolutely no complaint with his personality.
I was upset that I had chosen the time frame of 2-4 because I had an important meeting this
morning and we had dinner plans tonight.
In the middle of the meeting this morning, I got a call that a guy was ready to come over.
I stated that I needed the time from 2-4. It was almost 4 before I got a call stating he was 45 minutes away.
He arrives and begins talking about his day.
In the meantime, he turns on the water without opening the cabinet door.
We had water everywhere!!!!
After cleaning the mess, he gets a call from his boss and talks for awhile. All in the meantime our dinner plans were ruined because he wanted to be Mr. Talkative

Nice guy although WAY too chatty.
And NOT appreciated that his boss wanted to chat ON OUR TIME!!!!! Very unprofessional

+Good job, polite employees. Would use services again.

I have used Williams Comfort Air for all my heating, cooling, and plumbing needs for several years. They have always provided exceptional service, and their technicians are professional, knowledgeable and thorough during the service call. I would trust my HVAC and plumbing needs to no other company.

Our technician Zac Adams was amazing to work with. His knowledge, friendliness and expertise were phenomenal. Zac hope to see you again soon with pictures of the new baby. Congratulations!

I really liked my technician Craig, he was a nice and knowledgeable technician and a veteran to boot! Appreciated his speedy service.

quickly scheduled. showed up in timely manner. courteous tech who spelled out his agenda immediately. updated me on the servicing and made recommendations. tremendous savings by virtue of being a member and getting better pricing for work.

Kenny was very friendly when coming to our home for our winter tune up. He gave me suggestions on extending the life of my whole house filter and with my $25 gift card from Williams Comfort Air, I was able to purchase a new filter to have on hand. He flushed out our humidifier line and made sure everything is working properly. I asked Kenny about our loss of heat issues we are experiencing on our 2nd floor and he confirmed my suspicion. I am very please with my service.

first time using WCA and I have to say, very impressed! service guys were well dressed, smart, polite, and very friendly. got my system tuned up and running perfectly. would highly recommend!

Enjoyed meeting Ben. He was on time, courteous, and professional. You have a valuable employee with Ben. Thanks Jeff Hellman

Darvelle was very nice, quick, and efficient. I was working from home and my wife had to handle the service call and he took care of everything. Communicated when he was on the way. Showed up early, took care of out problem. He was very nice and professional.

He was on time, started working right away. Very courteous and efficient.

Before leaving he checked to make sure everything was all right and if I had any questions.

Kyle performance is very good. Was early arrival and worked both systems. Very good job

I have never had such an AWESOME experience! Joey was totally great. Just bought house and he was very patient and explained everything. Got both A/C and Heating serviced. Highly recommend him! Great price too!

Our furnace quit in the early afternoon today; called Williams Comfort Air and they sent a technician in less than an hour. He diagnosed the system a d fou.d that he had to replace one blower. He found one in stock, fetched it and returned to install it. It would be difficult to ha e a more competent service.

Our technician came early, and he explained everything. We can repair an old unit or get a new one. I didn t feel pressured, and he scheduled a sales rep to come to our home the same day. It feels good going into the evening with answers and costs. Max was extremely professional. I can still decide to do the repairs or get a new unit; I wasn t pressured on the spot. If I would have decided to do the repairs, I know Max would have done a phenomenal job. He truly knows his trade, which I appreciate.

Nate was a friendly technician and very good with explaining the condition of my furnace. Very happy with the experience.

Was on time, friendly, did a quality job and disposed of my used filter, which was great since it's a 24x5 filter. Also adhered to all the virus prevention protocols.

Beau provided excellent customer service and was very nice to chat with. We continue to enjoy doing business with Williams Comfort Air.

Travis came in and did an amazing job fixing our HVAC system. He was extremely knowledgeable and very friendly.

Darien is an excellent technician, courteous and prompt. We are very fortunate to have him service our HVAC system.

Great service! Will get regular inspections and tune-ups now.

The Technician, Max Burton, was knowledgeable and thorough. He made sure our cooling systems were functioning properly and also provided advice on the life span of the units.

They were very professional and friendly. They arrived on time, took measures to protect my flooring and explained what was done.

Brian did an amazing job, he was very through, and explained everything he was doing. If I can request a service tech in the future it will be Brian. Thank You for all the tips Brian.

Over all Great company, they came and gave us an honest second opinion on our furnace, the guy was very nice and knowledgeable, and honest. We did however choose to go with a different company though, one that is just as good, and honest, just smaller. My husband and I really like to try to support smaller home town companies when we can, the company we choose came very highly recommended by another who knows the business well. I am very thankful that we had the privilege of meeting and getting to know both gentlemen.
It's awesome when honest is just as important to the tech as it is to you. Thank you Williams for setting such high standards!

Logan was very knowledgeable and thorough when taking a look at my air conditioner. He not only got my unit working, but also gave me the best advice moving forward which is what I needed. It s great knowing that you have employees that care about taking care of customers and not just going in to bandaid an issue that will have to be treated over and over again. Great customer service from the time I called to the time the tech left!

I had a lot of work done by WCA over the past two weeks--a new sump pump system with a back-up, and a whole-house dehumidifier with UV light installed in the AC. The plumbers and hvac technicians were Excellent and Highly Professional! I will never look to anyone except WCA for any further plumbing and/or hvac needs. Thank you, Williams Comfort Air/Mr. Plumber!

I contracted HVAC purchase and installation work. The installation was good but the techs messed up the flooring in my basement, despite laying down tarp to protect it. Having spent a lot of time doing the flooring myself, I escalated the issue - which took a while to get resolved. Though they did come up with a solution to compensate for the damage, it's moving at sluggish pace which holds up house projects for summer. I do appreciate the honest effort put in by the sales person who coordinated the compensation work.

I'd give 5 stars had there been no damage or if the issue resolution was quicker.

The technicians we're polite and well informed as well as educated and took the time to explain everything in detail about the furnace that was being installed all the aspects of it along with taking the time to explain the brand new thermostat I'm more than pleased with the entire install in every aspect of it

He tuned up the furnace and AC. Explained everything and made some comments.
I have an old model but, didn't force me to buy anything.
He was great.

Chris, the technician, was promptly, polite, knowledgeable, and professional. I loved him. I called this morning and they got right over to my house.

From the tine I open my door to Mike Mcvay until the time Mike left he impress me with his ability knowledge and how well he knew what he was doing.

Our heating system failed on the coldest day in IN since 1996 and Williams Comfort Air was there to repair our system. They maintain our HVAC system annually and the emergency support was greatly appreciated. They provide quality work at competitive prices.

We received terrific service from Seth at Williams Comfort Air. He really took his time, checked everything out, and explained the issue very clearly. Thanks Seth!

The service tech Chris Garner was very thorough and even found mistakes that the builder/HVAC company made when installing. Very much appreciated, highly recommend.

Great service, Chris even went out of his way to stop and search out a part needed and went and got it on the same service call, Williams has always had superior employees!

Thorough technician on a/c tune up. He found a capacitor that was just starting to fail and replaced it, hopefully adding some longevity to the compressor. Tech was good. No problems.

This is the most professional company I have ever dealt with. Shane was fantastic, professional, courteous. I would recommend them to all my friends

Very helpful and professional in diagnosis and resolution of minor issue with sump pump.

Prompt service. Did great job. Guy was very friendly and showed us all he was doing. Always get great service.

Sorry for the incorrect name above, this is Rae Ann Lyons, we were very satisfied with the service we received today installing a complete new furnance/air conditioning units. The 2 men that came were very professional ans worked accirdingly. I received 2 calls this morning about them running late. however unfortunately I did not answer them because they were coming from a Florida number which I did not recognize. The equipment was delayed getting to the office, but we are very pleased with the work.

The 3 gentlemen that came were great! They were very detailed, efficient & knowledgeable. They were very considerate about our house & took the time to make sure we had no questions before they left. One even checked our fence gate to make sure it was locked so our dogs would not get out.

Good service, consultant was knowledgeable and provided multiple options to address our need. We received quick service after calling. Would recommend them to others.

Matt was very nice but I did not appreciate the $94 charge when I had a coupon for a $47 check. He did not tell me it was going to cost more till he was finished. There is a hole now in my duct work that was not plugged. Also he reeked of tobacco. If in the future I do buy s furnace I'm pretty sure I will not be using this company

Excellent, courteous, professional, knowledgeable, technisions. I give Williams Comfort Air an outstanding rating

Showed up on time (the same day I scheduled). He was polite, clean, professional, and as promised had on the face mask, gloves and booties. Found the problem, and fixed it. No additional charges.

wonderful!!!!! jeff was very patient and courteous....he explained the process of heating my house and offered several options...I trusted him completely...josh and kevin did a perfect installation and within an hour, my house was toasty warm!!! I would recommend Williams comfort air to anyone and will definitely be a repeat customer!!! thank you, thank you, thank you for the marvelous and much appreciated customer service....we need more companies like you