Williams Comfort Air Reviews

your service man was courteous knowledgeable and very helpful.

Our technician Brian Duff went above and beyond during his time at our house. He diagnosed our issues in a timely manner and gave us a very detailed explanation of our options .

First rate as always. Never had anything but top service and enjoyable technicians. I wouldn't consider anybody else and this is years in.

Randy at WCA is great to work with. Always provides expert advise and answers any questions you have prior to the appt. WCA customer service is amazing!

Very friendly and helpful service from technician. Appreciated 24 HR service.

Could not be more pleased. From my first call to when the installers left. My wife and I have been treated with the up most respect and completely professional. One of the most painless experiences I have ever had dealing with a service company.
I would highly recommend to anyone to call Williams Comfort Air first. It's nice to know there is company's out there that still do what they claim..

Always professional, always timely. Highly recommend Williams Comfort Air.

Generally speaking the techs are all super professional and nice, but after EVERYTIME I deal with one, I feel like I've invited a vampire into my house. It's ALWAYS about the upsell with these guys.

The invoice that was emailed to us had over $1100 of products listed as recommendations. And suggested a comfort assessment - which we already had done by them.
The written invoice left stated we renewed our maintenance agreement - and we did not. And do not want to renew.

Service was very good. Technician fixed my problem and honestly explained my options for future work.

Great experience! Richard was great, even offered to get my mail for me as it was icy outside!

Mat who was the technician that came out, was informative, answered questions that I had, and explain some things I did not realize. He was personable and professional and I appreciated that.

Great friendly service. Went beyond my expectations

Excellent service. Mike McVay was great, explain about capacitor. He also explained about when to use heat pump verses gas furnace & I will be comparing my gas & electric bills. Thanks for great service. Keep up the good work.

I am more than impressed with Williams Comfort Air; from the salesman initially to service afterwards. I highly recommend them.

We had an issue and the quality service stood behind their mistake and made it right. Issues happen sometimes and I really appreciate that they took care of me!

Brian and Shawn were very professional, efficient and kind. I would highly recommend them to all.

I had an estimate done for a tankless water heater and it was installed the next day. My service technician, DJ, was wonderful, personable and professional. He did an extraordinary job at installing my tankless water heater. It looks neat, clean and organized.
I would recommend Mr. Plumber and Williams Comfort Air to anyone. I even referred them to my family for a similar job.

The furnace stopped working late at night when outdoor temps were below zero. Asked for a service call from Williams Comfort Air and a service tech was at the house within 45 minutes to "save the day." It's great to deal with a business that makes an emergency situation a priority.

Knowledgeable service representative. He was helpful, answered questions and was
prompt and professional. We value the company and are grateful for their good people and service.

They came out in a few days to determine why my A/C wasn't cooling. They cleaned the system and did some repairs. Very nice to work with!

Duct clean team (Tanner, Josh) and Furnace tune up (Kyle) all did a good job. On time, good explanations...

The crew arrived at 9 AM to install our new heating and air conditioning systems. We were advised it would take a couple of hours to swap out systems, during which time there would be no operating system. Of course, we understood and encouraged them to continue. Ten hours latter they they told us that they had only installed this system once before and really didn't know how to make it work, they left. Then there Comfort Consultant, Jeremy Doll called me and said he couldn't understand, there technicians had all been thoroughly trained. The guys told me, they had only watched a short instructional video and also had only helped install this system once before. So then he said one of there senior technicians would be calling in the next few minutes and would be arriving shortly. The next day, systems are still inoperable and no communication from Williams Comfort Air.

We bought our furnace from Williams Comfort Air and we have it serviced and maintained every year by them as well. Riley completed all the maintenance work, checked the air quality, services our dehumidifier and even changed our filter. Awesome, professional service!

Stay far away from this company plus they acted like they really don't wanna work when they come out and there prices are way to high. I will never recommend this company ever.

The technician communicated with us in a timely manner before arriving, and he was extremely friendly and professional. We feel he did a thorough job and he was respectful of our pets..

The service technician was professional and clean. He introduced himself upon entering my home. I ve had a good experience with all of the technicians that have been to my home.

Had an awful experience with Williams Comfort Air had them perform a tune up on my furnace Dec 10th, selected them based on the no breakdown guarantee on their coupon. 8 days after the tune up my furnace stops working. Had a technician come out to diagnose the problem and it ended up with a quote for a cleaning and a new limit switch. Which was going to cost me over $500 which included a service call charge since the breakdown I guess had nothing to do with the tune up. Plus it came with a recommendation to speak to a consultant a about a new furnace since mine was so old. Anyway my home was still under warranty so I called the warranty company and they had another company come out and the below is the notes from that technician:

Another company told customer needed a new limit, blower wheel and coil cleaned.
On arrival I found coil door not on correctly, pressure switch tube disconnected, limit and molex connector on board undone. System had dirty filter plus by pass full opened causing to over heat. Once I reconnected items and closed bypass system is working. The blower wheel and coil could use a cleaning. Ran 20 min ok

I had heat again in my house after Good Guys Heating and Air was at my house for 20min and all he had to do was reassemble my furnace properly. Yes he did recommend a cleaning but that is not the reason I was without heat for so long. I would never do business nor recommend Williams comfort air to anyone. I called them to get a refund for the $69 trip charge where their technician spent 2hours at my house to put my furnace back together wrong so it had to chance at working. They are only out to make money. I was told receive a call back the next day but that time has come and gone so unhappy with all aspects of the service or lack of service provided.

Technician s were quick to fix my issue and both were respectful!!

Jason was terrific. He was here within just a few hours of my initial call (after hours on a Friday night) and he had my ancient furnace up and running in no time. Much appreciated on the coldest night of the year!

Chris was very knowledgeable and easy to work with. Explained everything to me thoroughly so I could understand the problem and solution.

Thorough exam and cleaning of AC unit, furnace and humidifier. Rashid was very professional and answered all of my questions. Work areas were left tidy.

Mark T. did a great job fixing our AC system. I have used Jarboe for years and have never been disappointed. Thank you Mark!

Kyle was totally the Professional. Called to notify me he was on his way, was not just on time but a few minutes early (which I really like), knew what he was doing, kept me informed, and overall deserves a 100% kudo for his service. I renewed my maintenance contract because Williams CA/Mr Plumber is never the cheapest but their work is golden .

Seth and his assisting technicians worked diligently all day installing new compressors & a condenser and then thoroughly ensuring that all systems were operating properly. They kept us updated throughout the process. I would highly recommend Williams Comfort Air for quality of service and their technicians.

Josh Carey was fabulous.....we are so impressed with his knowledge & service that we are requesting him to be our regular service tech!

Chris was very friendly, through, helpful and appears to
have done an excellent job. Keep up the good work.

The technician arrived on time, perform the requested work, and explained and documented what was done.

Great service. The Technician was very professional.Thank you.

Great experience today! Jaron was very professional and helpful explaining the repairs needed for our AC unit. We appreciate the timely arrival and great service!!

Our service man thoroughly checked our entire system and determined that the Humidifier was the problem.It seems you can't use tap water in it-only distilled water or the filter gets clogged and it becomes very loud .
They arrived when they projected and went right to work discovering the cause of my problem. My repairman was very polite and explained everything when he finished. The basic price he charged was right in line with his estimate.
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Great! Knowledgeable and professional service technicians. They stand behind their work and have for the 5+ years I have been using them. I recently moved and was under a maintenance contract. They moved the contract to my new location and found issues that home inspector missed. Saving me money. Great company that stands behind their work. A+A+

Very professional and and thorough. Would recommend to anyone.

The technicians were on time and professional and cleaned up well when they were done

Brand new unit installed in July of 2018. Had a tech out for my semi-annual inspection. The service tech was great but my issue is with the equipment. My outside unit was completely frozen. The tech took the time to educate me on what was going on. Said changing the de-thaw mode from every 90 minutes to every 60 minutes should make a difference. He may very well have corrected the problem but at this time, I am not sure of that. I have been put in a situation where I must keep an eye on my condenser over the next month or so and alert them if the problem persists. I almost feel as if there was a solution to the issue that they did not want to pursue at this time. I am not entirely sure of this but I do believe that any situation with a brand new unit should be corrected immediately. I guess time will tell and any issues will be addressed as they are encountered. Hopefully, the tech is correct and this problem is resolved by the change he made. I guess I m just leery as a result of past experiences (with other companies) where things I was told did not turn out to be correct.

The issue was found quickly, and he had the parts on the truck to make the repair. Very happy with the service.

My technician, Roger, is always the best! He goes above and beyond and I can t say how much I appreciate working with him. He makes all the difference!

While the overall experience was satisfactory, the price for the service rendered was excessive. The technician was here for an hour to install a garbage disposal. The bill was $736.00. The same disposal can be purchased at Lowes or on line for about $250.00. That means the labor cost associated with the repair was in the hundreds of dollars. I have been informed that this is a relatively easy installation. I have communicated my dissatisfaction to the company by mail; predictably, I have not received a response.

Heat stopped working on a very cold day. WCA was here within a few hours and diagnosed and fixed the problem. Also took the time to do a heating tune-up while here. Tech was very pleasant and did a great job. Thank you!

An issue with condensation draining from the air exchanger required a service call. Austin, our service technician, called to advise he was enroute at the scheduled time. Austin quickly identified the reason for the problem and related the cause and suggested remedies to minimize it occurring in the future.

Austin was very professional in his explanations of the services he performed. We are happy to know Williams Comfort Air has such service personnel that don t leave customers scratching their head trying to figure out what was done or why.

The AC unit needed recharged. The technician, Tim, was very thorough and also provided a photo of the Acoil showing the corrosion. I was pleased with the service, professionalism, ability to get an appointment, and the resulting work.

Darvelle White was who my serviceman was and he was very professional and explained everything well.
He took time to clean up everything, including cabinet under sink, doors on inside and out and the floor.
I appreciate the quick service and all of his help.
Very good employee

Every knowledgeable technician, easy to work with.

Kevin showed up on time and was great! Super knowledgeable and professional and thorough in his work. Our furnace was back in business very quickly. Kevin deserves a bonus!!

Williams Comfort's plumbing division came out to clear out a stopped up toilet. The technician came during the time they promised and clearly explained the process for their service visits. The technician wore protective boots and explained that he would clean up after the job was finished. He finished the job satisfactorily but for some reason when we went back out to the truck and came back in without shoe covers tracking mud through the bathroom and hallway. This was left for me to clean. The service was done well but I wouldn't call these guys if you have carpet the technician will have to walk across.

The technician, Mirza, was super nice and professional and seemed like he knew what he was doing. Evidently he did because he sold me a service tune-up plan that I wasn t anticipating, so I d recommend keeping this guy around :-). I will definitely recommend you guys to my friends and family. Thanks, and see you in the spring for my air conditioner tune-up!

Seth was the service provider and did a quality job. Was very good at explaining steps that I need to take to keep system running as well as possible..

Excellent experience as always. We had Williams install our New HVAC system two years prior and they always explain anything you want to know. Plumbing side did the same explanation as well! Did an awesome job on installation, they went the extra mile to make it look clean!

Awesome company. They did an amazing job on my installation of my new furnace, heat pump and AC. They worked closely with the gas company to be sure every aspect was done properly and to code. The crew was very respectful and absolutelty professional, their work and craftmanship - impecable. I highly recommend this company to anyone needing their services.

Our AC was not operating so we relied on these reviews after a Google search. It was recommended to replace the thermostat, clean the outside unit and clean the filters. We were quoted $300 or pay the $94 service call and do it ourselves. We elected to pay the $94 (despite the $94 service call coupon) and clean these things ourselves. We also paid $50 for a new thermostat, but the house remained 81 degrees afterwards. The outside unit was not operating at all. We were faced with calling them back out or calling a different outfit. It took a visit from my father-in-law to discover an unplugged wire within the furnace. Unfortunately, we did not have a good experience.

Our technician, Tim, very responsive to my concerns as I had doubts from another service company. He was punctual, and knowledgeable on my concerns. Would truly use Williams Comfort Air in future!

My husband and I paid 15,000 a year and a half ago
We are going on our third Nexia thermostadt and we were told that we have to wait a week for our replacement. Our EXPENSIVE purchase has our house at 76 degrees...waste of money! Why are these not in stock. RUN from this company

Excellent experience.Joel was great.Highly Recommend Williams.Thank you for getting me scheduled last night.

Refused to work with my home warranty company at all. All they had to do was literally talk to the home warranty company once they got to my house before they started work but they are unwilling to do so. Guess I'll find a different conpany.

Called them and within an hour a tech named Connor showed up. He was very informative and fixed our issue quickly even though he was stumped why only one drain was fine but all others were bad. Took about 30 minutes of guess work but whatever he tried it worked!

Definitely recommend!

I just had the top of the line Infinity furnace, heat pump, and an incredible wifi thermostat installed and it was less expensive than I had budgeted. Duct cleaning is scheduled too. I am so happy that you would think I just got a new Rolls Royce! No one will see my HVAC system like they would a new car, but I am happier to have this. I didn't just buy a system blindly; I educated myself and then when Jim came out to consult, I knew that he really knew HVAC inside and out. He further educated me and never pressured or "up-sold". Then when Kevin and Josh came to install, I was stunned by the job they did. It is sooooooo nice. I go in my laundry room and admire my "Rolls Royce". And the thermostat...have you seen the killer new ones??? Yikes! Fabulous. You would have to see one to know why I am so happy. Hee-hee... Thanks to everyone at Williams Comfort Air. You rock! Incredible customer service, superior service, superior product. Thank you sooooo much for the peace of mind that I have now. I was afraid of my old system and it was costing me a fortune in fuel.

Jason was wonderful! My issue was worse than expected but he handled it very professionally and with class. I m grateful that on a Sunday that I could get my plumbing issue resolved. Thank you Jason!

Scott Anthony is the very best technician you could ask for. He is both knowlegeable and friendly. His manner, as well as his expertise, make him the perfect person for this job. We always ask for Scott when we call Williams Comfort Air for service! Thank you Scott!

Chris did a great job! Got the furnace working again. Explained the issue--a pleated filter will help air flow--will need a new furnace at some point--this one is over-sized. Maintenance plan looked good so I got that. Recommend Chris and Williams Comfort Air highly!

Excellent service, as always. Timely, polite technician who thoroughly explained what was being done and why service was needed.

Chris was great! Helped out quickly and got another appointment scheduled for me the next day.

Steve was extremely courteous and thorough. The customer processes, including arrival status reflect a strong customer culture at Williams Comfort Air

Our technician Bryan showed up on time and was very courteous as he laid out the plan for his service call. Once I chose the tier of service to be completed, he did the work and followed up with photos and explanations for me. Great value and great technician. Bryan gave me 5-star service. Will definitely call Williams HVAC in the future.

Great service!!! The tech was very knowledgable and explained what all needed to happen to the system.

Williams Comfort Air has been servicing my HVAC system for 9 years. They have been nothing short of fantastic. Roger Cothern is a credit to your company! Highly recommended!!

Seth came out to my mother's condo to trouble shoot water dripping into the downstairs neighbor's unit. Previous attempts by 2 other technicians had not solved the problem. Seth began by checking the drain pipe from the A/C condensate line and discovered that the T connection was loose from the coupling. He reglued the pvc and tested it for leaks and so far it appears to have fixed the problem.

Chris was great. Very friendly, knowledgeable and courteous.

Our service specialist was Greyson Chandler. He was very knowledgeable and thorough. He explained everything to us in a very courteous manner. Will be requesting him on future service dates.

We have been very pleased with services for several years. We always request Brian W to be our technician. He does excellent work, is friendly and knowledgeable, and budget conscious when recommending repair vs replacement.

Very personable; took time to explain the issue and different fixes along with long-term options for heating /cooling; would highly recommend.

David and colleague did an excellent job installing a dehumidifier to my furnace. They were friendly, courteous, professional. I highly recommend them.

Great service and very good technician. He is a 10!!!!!

They bait and switch on maintenance appointments. You take off work then they never show or show hours late. Their call center only has excuses. Their extended warranty locks you into them only so you re stuck BEWARE.

I've been using Williams Comfort Air for several years. My initial introduction did not start off well. During a really hot spell, I requested that a technician service my 20 year old A/C units(which had not been serviced in many years) to be sure that they were working as well as they could be. Next day -- no air. As upset as I was about the situation, I realized that the units were quite old. Williams gave me what I thought was a good deal on new units along with a 10 year P&L warranty. I have since been having yearly maintenance checks. Appointments are kept. One receives a notification 1/2 hr prior to the tech's arrival. Techs are always very neat and professional and competent. This past time, some parts needed to be replaced, and there was no hassle about the warranty.

Mark was great. Explained everything and gave us best deal to save money.

Knowledgeable technician. Diagnostics done -found out problem. Ordered proper replacement part - installed. Problem resolved.

Installers were courteous and only took 3 1/2 hrs to replace our AC. Unit is very quiet!

Mike Flannagan -- excellent service, explained everything beautifully. Above and above.

We've used Williams Comfort Air in Carmel for the past few years for HVAC maintenance, and they go above and beyond. They're communicative and do a good job of outlining recommendations, answering questions, and then implementing the agreed upon approach. We are especially careful about our HVAC system because of the fact that my husband has had two bone marrow transplants, and Williams Comfort Air has done a good job of being especially attentive to questions and concerns.