Williams Comfort Air Reviews

They were very quick, professional, knowledgeable and considerate. Anyone needing quick and quality service, use them.

We have been so pleased with the service from Williams Comfort Air over the years. Our favorite technician Jaron F. is always very thorough with our semi-annual maintenance checks and we appreciate his expertise and recommendations. We trust Williams Comfort Air and we never worry about our heating/cooling knowing that they are a call away and their pricing is very fair.

They offered same day service in the middle of a heat wave!! They have amazing customer service and knowledgeable technicians.

We had Williams Comfort Air replace our 2 heating/air conditioning systems 7 years ago and have never been disappointed. Scheduling the routine maintenance is so easy, both in the spring and fall. The dispatchers are pleasant and personable. Every technician that has been to my home has been respectful and friendly. They greet you with a smile and never fail to put on the shoe covers when entering the home. They will work to find a time frame that is best for you and will always call to tell you the technician is on the way, even telling you where he is coming from so you know when to expect him. Williams Comfort Air makes you feel like a valued customer and I highly recommend them!

Chris did an excellent job on our A/C system. He went about the work in a very workmen like manner...

Williams Comfort Air installed our heating and cooling systems when we built our home. We have used them for over 20 years. Williams Comfort Air has proven to be dependable, responsive, and professional.

Very professional and empathetic to my situation. They were prompt and thorough in not just the repair, but also making sure everything else was functioning appropriately.

We have used Williams Comfort Air for over 6 years now and are always happy with the technicians and the service work. They always call before they arrive, are always on time and very helpful. Cannot recommend them enough!

Service tech arrived in less than 1 hour. He explained the problem and what he did to fix it. Was very thorough and professional.

Inspection and cleaning went well. Technician called and arrived timely.

So pleasant, very nice and courteous, definitely would be nice if Scott came every time, he knew what to look for and fixed the problem right away! Thank you Scott and William's comfort air.

The tech they sent was awesome! Super friendly and answered all my questions. Matt arrived the time he said he would and did great job figuring out the problem to my furnace and fixing it. I always call Williams Comfort Air. Awesome people & service. Definitely will use anytime I need service.

Technician was on time, courteous, and quickly diagnosed the problem. Liked the "real time arrival" feature so I could see how long it would take him to get to our house. Repair was quick and everything seems to work fine. Satisfied with the service.

Joel was the technician who came by for the maintenance check. He was on time, he called before he got there to give me a more exact timeframe, was extremely courteous and explained any and everything he saw. I am very pleased with my experience with this company.

Excellent service. Technician very polite professional and thorough. In and out quickly. Great experience highly recommend Josh was outstanding. I work for a major dyi company and this company is outstanding

I had a heating/cooling and a plumbing inspection. The service men were personable, professional and knowledgeable. However, I didn't realize until later that neither left me a written report of what was checked and how it rated. I had always received this in the past and I would like to have it for this visit.. Would someone please send me these two reports?

Seth did a great job. Super knowledgeable and fix a polarity issue from install that we didn't even know we had.

The young man performed the task he was sent to do. He asked if I wanted to renew my membership and told me the amount due for the next year. He was polite and he wore his mask. He installed a filter and renewed the humidifier. No problems.

I was especially impressed with the prior notification of who was coming along with a picture. The technician (Chris Mann) called prior to arriving to let me know exactly what time he would arrive. He was professional, courteous, and knowledgeable.

Nice job! Technician was very professional and efficient. Fixed the AC and was kind to my pup!

Our technician Mark Carey arrived in a timely manner. He was very patient when answering all our questions. He completed our winter service, ordered more filters to be shipped directly to our home, fixed an issue we had with our humidifier and installed a UV light system on our unit which we had been considering for a while.
Thank you Mark for a painless experience.

Randy and Cathy Hicks

Josh May just did a routine checkup on my furnace and his level of professionalism and customer care are exactly what I have come to expect from William's Comfort Air. I would recommend William's Comfort Air in a in a heartbeat.

Chris also came to look at my system on 8/23 and was very professional and helpful.

Craig was fantastic! He was extremely professional and took his time to make sure everything was in the best working order possible for my very old unit.

The repair technician evaluated my air-conditioning system and quickly determined that I needed a new heat pump, which would cost me $5000 to $6000. I called two other HVAC companies and both agreed I didn t need a new heat pump. My discharge air temp sensor was bad. $240 to replace. A lot less than $6000. Williams comfort air is a rip off!

Again, Williams comfort Air comes to the rescue! Prompt service at a fair price. I have been a customer for over 5 years and every experience with their people has been excellent. I would highly recommend them to anyone.

The technician was very knowledgeable and conversational. I like to learn about the various aspects of my home as they are being repaired and he was willing to educate me through the process. Even gave me a few tips and things to keep an eye on going forward after the work was complete. The price was more than I expected, but not my a HUGE margin - and the technician really went above and beyond with his service.

He was very professional and I would advise him coming to your home

They always come out quickly to tend to problems. All the people I have interacted with have been courteous and clean up after themselves. I've had no issues with the Carrier unit I purchased last year. Very happy customer!

Gary Ruddell promptly serviced our HVAC compressor issue. Incredibly knowledgeable and friendly. Highly recommend Williams

Scott was great! Very professional, courteous and knowledgeable.

Professional, friendly, accurate, good communication, timely, great service... everything you would want in a HVAC company

A company is only as good as their employees, and Williams Comfort Air knows this. The service I've received has been top notch. The service reps are thorough and professional, answer all questions, and explain everything. One less thing to worry about. Thank you David Hut!

Did an excellent job. I m a long time customer and very satisfied.

We called this company for a 2nd opinion and explained what the previous company had found. We were informed that there is a $94 fee to come and make a diagnosis. The tech came and then called us to explain that he needed to run a cable down the line to do a proper diagnosis and the fee would be an addition $394. That's when I called and asked to speak to a supervisor. The supervisor never called me back but the tech called back after nearly an hour and said that his supervisor had authorized him to run the snake down the line at no additional charge (but just this one time....). The tech needed my permission. I declined. We've since contacted other contractors that will give us a free 2nd opinion. Our hope was to get a fair estimate of repairs and not have to pay nearly $500 to get it. We paid them $94 to do nothing. We can't recommend this company and will be avoiding them in the future.

Very professional and timely. They all explain things well. I really appreciate their emergency service for when my furnace went out!

Chris Mann came out to our annual heating system inspection and maintenance.

Chris was thorough and professional, taking the time necessary to perform all checks and talks, as well as to answer any questions that I had.

William's Comfort Air installed a new heat pump/air conditioner today and did a great job. They arrived on time were professional and answered all my questions.

Everything went great. It didn't take as long as they expected and I found out what ten years of dust looks like. Lol definitely invest in getting your air ducts clean out every 5 years.

Prompt service, reasonable price and good advice. Keeps me calling when I need help.

Thanks
Bob Simpson

Excellent, prompt service.
Ditto, this year

On 8/3/2015 I called to top off my 10 year old HVAC with 2 lbs of R-22. Total Bill out the door was $574 for this work week daytime 1 hour or less onsite recharge. Two years prior I called another provider and it was closer to $200 total for the 2 lbs.

I denied the PREVENTATIVE maintenance suggested on the Capacitor and Air Conditioning Contactor. Those two added items would have cost about $500 additional making the total over $1100 for the day. My HVAC friend in other state said the parts to anyone over the counter are under $25 total for both including shipping to my house and 15 minutes work to install. Up to $100 for the parts and labor would have been more like it.

Service was prompt and timely. Technician was very polite and helpful in explaining our furnace and humidifier condition and the maintenance required. Price was high, but included the membership cost.

Chris the tech was quick providing excellent service and tried to found affordable solutions to issues that came up

We were very pleased with the service provided by Austin Inman. He was polite, detailed and very professional.

Chris was great. He went above and beyond to ensure we had a working system late on a Friday night. Really appreciate the service.

Outstanding service!
Bravo!

They have been on time, fast, polite, and professional. I expected higher prices from a larger company like Williams Comfort Air but found that they are actually comparable or even less expensive than many of the other HVAC companies in the area. I appreciate that when the technician came out, I expected to have to replace my unit... since it is original from 1987. The tech told me he could fix it and get me by, but I should consider looking at replacing it because there probably isn't a ton of life left in the unit. If they would've told me that I HAD to replace it, I would've believed them... but they were honest with me and presented me with my options and helped me weigh fixing vs. replacing. They didn't pressure me or make me feel like they were trying to upsell me or take advantage of me. I really appreciate how respectful and low pressure they were about us buying a new HVAC unit. They have earned a new customer for life. I have been NOTHING but impressed the few times I have had them out and everyone that I have referred to use Williams Comfort Air has been thrilled with the service as well. Keep up the good work and thank you for keeping my family cool!

Josh came early due to a schedule change, but called first to make sure I was available.
He was personable and professional too.
He s been here once before. Send him every time, he s #1!!

Technicians arrived in a timely manner and were extremely polite and knowledgable. We would not hesitate to give a reference to friends and family for their services.

I have used Williams Comfort Air for a number of years and highly recommend them for HVAC Service. Technicians are highly trained and professional.

Never had a bad experience with the people or the project work completed. Today, Kyle and Kory were great to work with.

Tech arrived on time with notice. Prompt service, clear cost review and explanation of issue and resolve.

Ben, was very professional and he did excellent work. He discovered the humidifier had not been hooked up since Willisms Comfort Sir installed the furnance. He hooked back up and charged me for only the part. An excellent employee and very professional.
I would love to have Been on any future service calls.
Terry Thompson,

The service was excellent and both men were super polite and friendly. They represent your company very well!

During annual AC maintenance call the repair person discovered a leak. He called in his supervisor to help with repair within the time of the service call. I was impressed with their efficiency!

Disaster! Burst pipe in my garage. DJ was exhausted but did a good job. Had to wait a bit, but he was responsive and did a quick job and got everything back to rights.

Great service and installation of heating and cooling equipment!!!

Thorough, pleasant. I would be happy to have Bryan service my heating and air equipment anytime.
Bryan is an absolute pleasure. I would have him do work for me anytime! Always professional and thorough!

The gentlemen did a thorough job and worked hard. I appreciate their attention to details, being positive, and being all around nice people. Thank you! Job well done.

I have been unhappy with the quality of service from start to finish. There were many areas of breakdown in communication, from booking the appointment to new appointments with other associates. After seeing three different employees and recommended to see one more, I continue to have the same issue. All the while, the company wanted to charge service calls for each visit. I have contacted another company to solve my issues.

Great service!! We ve had Roger before and he s excellent!! Always courteous and explains everything he s doing!

You guys always do good work and great service. Will always be back.

Very efficient. On time and completed tuneup with attached photos of work completed. Thanks

Bid:
Mike Freeh treated out situation with data- ran reports, reviewed our furnace s physical materials and generally understood our needs before suggesting solutions.
I got 3 quotes: Turk, LCS & Williams Comfort. Parts & Labor and warranty mattered to me- and asap install plus using Carrier. 15 years for both parts and labor sealed the deal- and was only .5% more than the closest competitor who only presented a 1 year labor, 10 year parts offer.
Instal:
within 36 hours our unit was installed. The lead, Andy was amazing! Knowledgeable, kind, conversational, organized and efficient describe my experience. I ve been working with Mr Plummer amd have found the WC brand to be exactly what I need!

The guys were great that got drain cleared will use them again for other jobs

First off we didn t have the slightest clue on what we wanted or needed. Jeremy, the consultant, was very helpful and knowledgeable. He helped us understand exactly what we were getting and why. We also added the whole home humidifier, since we live in a cabin with a wood burning stove. Second, Brett, the gentleman who came out to preamble everything, was quick and answered any random questions we had. Finally and most importantly, the four gentlemen who installed our system took a day to install everything but the ducting (was not needed). Gary was helpful throughout the day as to the progress of our system. Once it was installed and running, Gary walked us through everything from using the smart thermostat to basic maintenance on the indoor unit.

Thank you for making a great experience.

A new Heating/cooling system was installed in December; issues were experienced. David was the technician assigned to troubleshoot. He found and fixed the issue to my full satisfaction. He returned in May to test the cooling system. David is a top-notch technician. He is professional, respectful and ensures customer satisfaction. I am very satisfied with Williams.

Called the emergency number and iv been on hold for over 10 minutes. Keeps telling me my estimated wait time is 3 minutes then transfers my call and I m back on hold. Thought I would give them a shot since they had good reviews but clearly that s not the case. Not impressed as a first time customer, will use a company that actually wants to answer my call.

Had a service check on our thermostat and furnace. Max was very knowledgeable and kind. He had an answer for the many questions I asked and was completely understanding with my decisions. Highly recommend Max.

Andrew did a great job on the furnace inspection. He showed and explained the results. He was thorough. He responded quickly once we confirmed the appointment. The work done and workmanship were excellent.

Darnelle was my tech he was on time did a thorough check of all my lines in the crawl before he even started working on the issue. Was good and professional didn t leave till everything was 100% good. Will definitely recommend and use Mr Plumber again.

Austin and his management did a great job servicing the equipment and explaining the issues concerns. The job took a little bit longer than expected because they needed a special tool. Overall, I was happy with the work.

Quick response time considering we called Friday n they came out on Friday late afternoon to take care of our problem

It was a wonderful experience. Spencer,
my technician was very professional and respectful.

My first time using Williams Comfort. I just bought a house that s everything had their sticker on it! Fantastic service. Tech was at the appointment 30 minutes before expected. He was very informative and did a very thorough job in servicing my furnace. Bought the membership in order to get better prices on service calls and tuneup

Brian W. is a great technician. We ve had him a couple of times since living in our home and he s always been very nice and personable as well as very honest and informative. Will always request him in the future!

Very polite and professional repair men came to my home today and fixed my problem and even asked if he could help carry in my groceries. I am very impressed with the service I received. I will call again. Thank you for the gentlemen you sent out.

We have used Williams Comfort Air for our heating and air conditioning needs for over 15 years and have always found their service technicians to be professional and courteous. They have always responded in a timely manner when we have had a problem (which is very few). We just had our heating maintenance performed today and now we are set for winter! I highly recommend Williams Comfort Air to any one looking for a new system or needing maintenance performed.

I have had Williams Comfort Air service my GeoThermal HVAC for
many years. They have always provided excellent service. They show up on time and explain what they are doing when performing the preventative maintenance. I would highly recommend them.

Kyle did an an amazing semi annual maintenance today! He is incredibly thorough. He took care of cleaning debris and growth from my equipment, which I know has never been done before! Thank you Kyle!

I called Williams Comfort Air to come and check out my a/c. They always give you a time frame for the tech to arrive. I love the fact that they text you a picture and profile of the tech, that will be coming to your home, before they arrive. Mr. Daniel Perez was my technician today. He arrived promptly within the time given. He was very professional and helpful, and gave me lots of useful information. I m so grateful for Williams Comfort Air and Mr. Perez for fixing my unit, and for the pleasant experience I had. I will continue to use Williams Comfort Air along with Mr. Plumber, both owned by the same company. I highly recommend them!

I have appreciated Williams Comfort Air professionalism and courtesy VERY MUCH! They have been on time with every detail of the install of my HVAC unit. They sent text message updates of who would be coming and times they would be there and I truly appreciated that. The installers went above and beyond for me and were incredibly nice! I barely even knew they were there! They cleaned up the job and helped move a shelf back for me. I was telling them about my dryer issue and they asked if I wanted them to look at it real quick, and he actually fixed it in 5 minutes! That was a HUGE help to me and I truly appreciated that so much! I picked the right company to go with. I will rest much better this year with my new system installed!!! Thank you soooo very much! -Michele

Kyle came out and was on time, friendly, and super quick!

We had our AC go out and after waiting hours for another company to call back we called Williams. The after hours tech responded within an hour and was very thorough and helped determine it was a breaker problem rather than an AC problem. We signed on to a maintenance program because they were so responsive and helpful.