Williams Comfort Air Reviews

Came home from a trip to the carbon monoxide alarms going off. Opened up house and called WIlliams Heating and Air. They were there in less than 30 minutes on a Sunday! Max, the technician was through and confirmed that we did NOT have CO2 but old detectors. We had another detector that was newer and it was not going off.
Thanks to Williams Comfort Air, we could rest easy.

Andrew was amazing. Very detailed and explained everything really well.

Our furnace went out Wednesday night when it was only 30 degrees. I placed a call that night and someone called me first thing Thursday morning. Eric was able to come out by noon and he was great. He explained everything to me in a way that I understood, was able to troubleshoot our problem, and give me a solution quickly! I really appreciate having a company I can turn to and trust. Thank you!

I called Williams Comfort Air to make a non-emergency appointment to check my furnace. The blower fan was making noise. The appointment was scheduled for the next morning; the repairman arrived on time, showed me the problem, made the necessary repairs and was on his way. I am completely satisfied and plan to use Williams for all of my future furnace checks.

Steve, was very friendly and knowledgeable. Excellent service! I also, really love the added feature of sending me a courtesy text with the technicians picture included. Williams Comfort Air ROCKS!!!! Happy New Year

Jim and Gary were excellent at helping me solve my problem. Will certainly call again and switch A/C companies because of excellent customer service and care!!

We had a clogged kitchen sink. Our technician was able to come early and was very professional and courteous. Took care of the problem, explained everything well. We appreciate the promptness! Can t do a whole lot with a clogged kitchen sink:)

Tim did an excellent job of explaining the issue that needed replacement and taking care of doing it. He was extremely courteous and was even helpful in carrying in delivery packages that had arrived on my front porch without having been asked!

They came on a Sunday before a holiday, have given us great advice and service
Wonderful in every way

Roy did an excellent job installing the whole house humidifier! He was punctual and professional. Thanks Roy!

Great service. Friendly guys! Back in business in just a few minutes!

Shane, our technician was very nice and figured out our problem quickly. He had our A/C running and then checked our HVAC. We will call Williams again for any heating or A/C problem.

When our heat went out on Christmas day, Williams was extremely punctual about sending someone out. Their tech came when expected and for $98, proceeded to poke at our furnace for 15 minutes before telling me that he couldn't narrow down the problem, that we would have to replace two components to be sure, and that total it would cost $2,500. In his defense, one of the things he said (the blower motor) was actually the problem. He then got out a tablet to review all the subscription services and value plans Williams had to offer and then suggested several times that we should buy a new HVAC unit, and that he could set me up with a consultant.

The problem was the blower motor. It was a $700 part that took 5 minutes for me to put in. Seriously- it was designed for easy access. My family was cold and we were strapped after the holidays. The last thing I needed was someone upselling me a new furnace and trying to get me on some super saver subscription package. I needed a solid prognosis and NOT to be given a bunch of confusing service options.

I'm sure the tech is a good tech. This low star review is because I needed service, not a salesman. I got a second opinion from a second company (Good Guys H&AC) and they did it without having me review a bunch of savings programs. I will not use this company again, and I would not recommend anyone who comes out only to try to sell me a service package.

Zack was extremely thorough and helpful despite trying to tuneup the air conditioner the morning after an unusual April snow storm. He went over and above to help us get the whole system tuned up and ready for the new owners of our home. We will definitely continue to be yearly customers at our new home!

Have used this company for many years. We request Brian everytime. It is comforting to have a trustworthy person in our home who alway provides professional, quality work. We never have problems & always sign the contract for twice yearly service. The work is guaranteed. Ken & Judy

Spencer, our tech, was such a pleasure!! He was knowledgeable, polite, on-time and respectful of our home! He was there to provide us maintenance on our system. He provided us tips on how to keep our system running great! Highly recommend Williams Comfort for all your HVAC services. Every time we have had them out for service or repairs their employees are A++!

We've been using Williams for 2 years now, entirely for bi-annual routine maintenance. Both of the techs that we've had have gone above and beyond to explain what is going on and give me some tips on how to keep my system running at its peak.

Heat turn up, I like the company and the very nice people they send to my home. The service people are some of the nicest people. Thanks and have a good holiday

I had an after hours emergency. Mr Plumber had a skilled technician out within 30 minutes and resolved all of our issues. Will be using them again!

I had a new heating and cooling system installed by Williams in Dec 2017. I paid a premium for known brand. This largely went well, with the exception that the installers forgot to replace a power cutoff box that was stated on my contract. I had to press and show them on the contract that it was included, though they did go get the parts and complete that portion of the work the day of the installation. The system has been working well so far.
Dispatchers for service play "gotcha" trying to dump appointments. They will call many times on the day of your appointment and if a call is missed they dump your appointment even if you have confirmed earlier in day. In my particular instance, the second dispatcher I spoke to denied the confirmation was made and only point out a missed call as the excuse for not sending a technician. I find this very inconvenient for customers who cannot answer multiple calls over and over to confirm appointments. This is where I'm going to call their behavior "playing gotcha." I have not had a single similar experience from other service providers in the past.
I have decided to dump them and receive service from another vendor who is more reliable at showing up to appointments. I did my part in being prepared and on time at home for my appointment and confirmed via phone the appoint an hour before the window.
It is not my fault if Williams has had issues with other customers before not being prepared or on time for their appointments, which was the excuse for not showing up. It is not acceptable to me to make excuses about their past experiences with other customers as this is not my fault. The dispatcher appeals to "procedure."
Their dispatching procedures are not acceptable to me as a paying customer, so I have decided to receive service from another vendor in the future. Perhaps it is less inconvenient for other possible customers, but it will not work for me. I am disappointed to have to find another vendor that performed the installation to continue service. I will not be receiving the free year of service promised by the contract, but it is more important to me to find someone who knows how to show up and not badger customers looking for an "out."
My suggestion to Williams is that a single confirmation call day of should be sufficient, and that repeated calls day of even after a confirmation are unneeded and inconvenience customers who might want to talk to their mother while they wait for techs to show up after having taken a half day off work.

edit: update Nov 2018, the system failed because wires were loose and touching the heat pump lines, eventually melting the insulation and shorting the low voltage system.

Chris the technician that came out today was extremely knowledgeable and efficient.

Jaron and Williams Comfort Air are awesome! Jaron went above and beyond to ensure that the entire installation, appointment time and everything else was excellent. Highly recommend this company and it s fantastic employees!!

No one wants to have to call a plumber but I can honestly say that you won't go wrong in calling Mr. Plumber! We've had Steven J. the past few times and he went above and beyond to make sure that we were satisfied - which included fixing a problem created by a different local plumber before we owned the house. Five Stars all the way!

Chris was great! He was very thorough and explained everything that he was doing in detail! He was extremely nice and very professional!

The technicians gave great service answered all our question. The work was very good and would recomend them to friends and family.

Zac has been to our home several times or and he always does a great job. He is professional with still being personable. He always takes the time to explain things while still doing top quality work.

Love the map feature where you can tell the route of the technician to your house so you know when he will arrive. Reviewed everything he did to Check my furnace and answered my questions. I am very happy with Williams Comfort Air.

Steve Strange was most professional and answered any questions I had! Also easy to talk to! Thank you

Very timely and professional. I would defiantly use this company again and I would highly recommend them.

Exceptional service! John went above and beyond to find the best fix at the best price for me. As expected, he was professional, friendly, and took extra steps to ensure the work was done right.

Technician Byron Aceituno was very thourough. Explaining options for the best outcome for long time use of air conditioner. I appreciated his care and patients explaining part costs and assisting me with creating a plan that will fit my budget. I did receive a courtesy call to advise me of his delay to expect a call. It end up outside the expected time, but was worth the wait. Thanks Byron! I am now a member. Byron explained the benefits that helped me make this choice.

tech showed up right on time. Was very courteous and professional.
Would definitely recommend.

Be sure to shop around on price before enlisting the service of Williams Comfort Air. I was changed $235 for a $25 part and ten minutes labor and the part did not fix the issue. Was quoted $770 for a part that I later bought for $330 and it took me less that thirty minutes to replace. Be sure to ask what exactly they are doing to replace the parts and have an idea of cost before paying them anything.

Called during peak season and only waited 15 minutes for someone to come. That s efficient. Great company and staff!

Our service provider was on time, courteous and professional. He was very thoughtful and took the time to explain what he was doing and suggested ways to keep our furnace operating efficiently. Great service AS USUAL.

Warren was very punctual. He was courteous and professional. He quickly came what he needed to do, checked to make sure that it was right and hadn t created cascading effects through the rest of the house. Then he left. Perfect transaction.

Kyle was excellent. On time and very thorough. Hope he gets my tune up next time. Thanks!

Hate that they eliminated the multi year service plans. Seems stupid to me.

He was on time, very polite, and took the time to answer all of my questions. Would definitely recommend.

Plumber explained our options clearly.
He made a serious attempt to up-sell us on extended warranties. When we picked the cheapest option, he did not carry-on about it, but signed us up for our order, in an efficient manner, and then proceeded to get our water heater, and install it. During the installation, our 14 year-old water softener lost the seal on it's core filter, and the beads escaped into our supply pipes. The plumber was quick to discover that, and by-pass ed the softener, then proceeded to drain the accumulated beads from from our faucets & fixtures.
We were impressed with his follow-up.

I ve used Mr. Plumber two times now and both visits were timely and professional. The techs are friendly and informative. I ll definitely use Mr. Plumber again!

Incredibly friendly and professional. Brandon explained everything he was doing and why he was doing it. He was also very patient with my two loud dogs who ended up liking him very much. I wasn't even charged half as much as I expected. Will use them again and would highly recommend.

The service technicians always do a good job. This gentleman was no exception. Friendly and helpful. Too bad that the people that size the furnace to your home are incompetent and the company is unwilling to stand behind their products.

Chris was on time and courteous. Explained the issue in terms I could understand. Made recommendations to help me minimize cost. Helped me understand future actions that need to be taken.

Gary did a good job of explaining everything. I liked text with his bio and picture sent before he arrived. Would have liked a checklist of tuneup to see how each part was doing.

This was undoubtedly the most thorough annual maintenance on our air conditioning system that I have ever seen. Instead of just spraying a hose through the louvered vents on the sides of the compressor, enclosure our technician removed all of the grills and the top. All of the internally area was cleaned with a soapy solution. Besides checking all of the rest of the components outside, similar attention and cleaning was conducted at the furnace itself. My first experience with Williams Comfort Air was top notch.

Williams called 35 minutes ahead to let us know they were coming. The service representative was very professional, knowledgeable and very personable. I wouldn t give him an A+ in all areas . Great job !!!

Williams Comfort Air sales guy was rude in email communication. Tried to overcharge me for extended warranty on a new system. When I asked him to remove it from the quote, he refused. STOP trying to oversell people to make your nut and just be real and fair with people. If I don't want to bump my warranty from 10 years to 15 years for an extra grand, just do what you are told and remove it from the quote. He cost you a customer because he wanted to make his commission. Jay Heidenreich was unprofessional, rude, and boarder line shady. Consumers - call someone else, you'll save money and get a better experience. You can't trust a company that deploys these gimmicks.

I'm very happy with the job you guys have done in my house. They worked very friendly. Thank You

Rob was professional and quickly accomplished the goal.

Great service, service person Nice knowledgeable Indeed just a great job all the way around

Tech was courteous. He explained what he did and found.

Logan was very nice and professional. He replaced the batteries in the sensor outside and scheduled an appointment to come back to service our unit at a later date.

Great people! So dependable and so honest! Byron, your technician who was just here, was so knowledgeable, polite, and efficient! Have been a customer for over 7 years and have never been disappointed! Highly recommend

Chris was thorough and explained things well. He was kind and respectful. He did s great job!

Ellis Ritchie is a plumbing contractor with Mr. Plumber, Williams Comfort Air. Ellis did a fantastic job with my plumbing issue (toilet was constantly running). He was thorough and he explained my options. He completed the bathroom repair and he worked efficiently. I am impressed with his honest work ethic and high skill level. Thank you Ellis. When needed, I would definitely want him to work on my next repair/preventative maintenance project. Regards, Mary

Called Monday night for an emergency repair of our air conditioner when it was 95 degrees out. They were out within an hour and had it fixed within half an hour. The house is nice and cool again and I no longer have a cranky hot 1 year old. Will definitely use them again if needed.

Great response, service and customer oriented. Very pleased with Gary their technician - will be requesting him moving forward. Would recommend them to anyone!

Matt seemed very professional and competent in his field.

Spencer is a shining star for his company. Personable and knowledgeable. Never hesitated to answer all my questions.

We have used Williams Comfort Air for a few years and have always been very happy with our techs and service! This visit will definitely stand out among the best! Joey was on time, friendly, and walked us through everything he was doing. This young man definitely loves what he does and it shows through is work. He was very thorough and made sure everything was done correctly. We were made aware of an issue with our A/C unit and Joey was able to fix it on the spot! Thank you Joey and WCA!!!! A++++

Mike Flannagan was wonderful and really made sure I understood all that he was working on and what I needed to do to best take care of my heating units and maximize savings. Very kind and great attention to detail. A super-pleasant service that made me feel very confident.

Bob did a great job !
I would want him back every time!!

The call center is friendly, the technicians are knowledgeable and genuinely want to do what is best for you as the customer. Mike was my HVAC technician this time and he was fantastic.

Love my furnace/air system that I've had for three years! Steve Strange does an awesome job keeping my system in good condition. He is very honest and trustworthy!! Thank you so much!!

Had a great deal of knowledge .. Worked efficiently..was very personable.

On time, thorough, courteous and reasonably priced. Efficient use of their time as well as mine. Well done.

Evan did a wonderful job. Very knowledgeable. He was super nice.

Happy with my new system and the follow up service as well. Kyle S., Jon B., and Gary R. along with my install team were very knowledgeable, willing to answer questions and generally seemed happy to be here and to do their jobs.

Josh was great, he came out to give us a second opinion on a repair/replacement. I asked a billion questions and he walked me through everything so that I understood the problem and what everything means. I feel much more comfortable being able to make a decision now. Appreciate the time he took to talk about it!

Awesome service, super friendly and extremely prompt. I will be a customer again with any future heating and cooling needs.

Always timely! Always professional and courteous. They have a great team.

I really liked how Joel was able to isolate and correct the problem with my furnace!

Tom was absolutely awesome! It took him just a few minutes to isolate the issue I had to have a part replaced he was fast efficient friendly and explained what what was wrong he had the part I needed on the truck and then what felt like just a few minutes later I had heat again. Yeah ! Tom you rock! You re the best!

Fast, caring, professional service. These folks came to my home on the same day. Darnell took care of the immediate sewer problem. Then Brock took the time to thoroughly present a long-term solution. He was willing to answer all of my questions and discuss financing options.
Definitely recommend.

My broken down old AC stopped cooling three days before record-breaking, triple-digit temperatures were forecast. Having seen the Williams trucks around town, I sent an email requesting an estimate. Within minutes, I received a call back and was able to schedule an appointment for the next afternoon. William's bid came in more than 10 percent lower than the one I received from my former HVAC company...and they were able to install the system the following day. Yesterday, when the temperature outside was 104 degrees, my house was cool, comfortable and amazingly consistent. The Williams crew - from estimating to installation to follow up - did a great job. I highly recommend them.

Shane with Williams Comfort Air was efficient and timely in repairing our furnace blower. He gave us options and explained the outlook of each clearly. When the job was complete he made adjustments so that our unit was operating at it's peak. Thank you

Honest, Trustworthy, Ethical, Friendly, Customer-Service Focused a Team of Professionals. Jarboe s has earned my trust and is the only company I will use for plumbing and HVAC work in Louisville. I have used Jarboes extensively for plumbing, septic and HVAC work. Recently, we returned from vacation on a Saturday to a broken A/C upstairs. Called Jarboes and Ronnie Neal arrived in less than an hour. He quickly diagnosed the problem on our 20+ year old system, identifying a coolant leak in the attic A-Coil. We talked through options and he was upfront and very honest. He refilled the coolant, but emphasized that this was band-aid and we likely needed to replace the system. As a courtesy, he serviced our second A/C unit free of charge to ensure we at least had A/C on the first floor until we could get the upstairs unit replaced. On the following Monday, Chris Kahafer came out to provide an estimate on a replacement system. Chris was outstanding, encouraging me to buy the least expensive system, as it would more than meet our needs. Despite my best efforts, he refused to upsale me. After I selected a unit, he stayed an additional 2+ hours to help me battle with my Home Warranty Company on the phone. Chris was awesome highly ethical, professional and trustworthy. As we waited for the install date, I called Chris again and asked if I should buy a higher-end system. Again, he explained to me that the least expensive model is what I needed and that we had selected the right system, saving me thousands of dollars. The install team, Jimmy Norwood and Codie Hamsley were also exceptionally professional. They completed the install very quickly, walked me through the new system, and showed me how to properly maintain it. On a side note, it was very apparent to me that every Jarboe team member I worked with enjoyed working for their company. Jarboe s has earned my trust and I highly recommend them.

Thomas was the on-call technician who came out to repair my furnace when it wouldn t work on one of the coldest nights of the year. He arrived 45 minutes after my first call and was polite and knowledgeable. He had my furnace running in 10 minutes. I couldn t be happier with Williams Comfort Air!

Very professional, friendly, and open to all my questions.

Friendly and efficient tech. Answered questions and gave us quote for additional equipment.

Eric was great he explained everything very clearly he was so pleasant and he work quickly,if I ever have to get anymore service done I would love to have him again.

Shane was very knowledgeable and professional. He found the problem in a timely manner and fixed it!

Working with Williams Comfort air was great. They were fast and efficient. Communication was thorough. Brian was a GREAT technician. Very friendly and explained everything he was doing and what it means for our day to day life. He was great to work with and they sent a whole profile of him with his photo before he came to our house, which was nice for safety as well. Would definitely use them again in the future!

The technician called for time of arrival. He was nice and did his work quickly. He was tolerant of my irritating dog. He noted two minor problems, fixed one and made a recommendation for the other. I was satisfied with the service and signed up for two more HVAC services.

Williams Comfort texts a picture of the technican so you know who to look for. I don t know if that s typical, but it s comforting. The technician, Tim, called to confirm his appointment and even arrived a few minutes before scheduled. He was quick, courteous, personable. A++

This review is for the excellent sales and the service installation.

Blew my expectations out of the water! Rachid was extremely professional and personable. He took his time ensuring that our furnace and ac were serviced properly and genuinely wanted us to have a good experience and systems that were giving us the most bang for our buck. 5 STARS!

Professional, personable and efficient. I willg stay with Williams for this service.

Very kind, courteous and helpful. Much better experience than we have had with competitors. Very impressive Covid precautions. We will be using Williams Comfort Air from here on out.

Always respectful and professional
Giving advice you know you can trust