Will never be a customer of the wilderness again. On Friday December 14, The Wilderness cancelled my bachelorette party reservation because my 16 year old sister was with me. We had 9 other adults and some that are mothers. They said I couldn t be her guardian and kept saying I needed to be an adult. We were a group of ladies from 26-30 years old. Last time I checked I was an adult. This was age discrimination at its finest. If I looked older this wouldn t have been a problem. When asked if my sister could driver herself home they said it didn t matter, and there was no resolution. Thank you for cancelling our condo reservation for 10 ladies and leaving us no other option. Way to ruin someone s special weekend. #wildnerness #wisconsindells #bachelorettepartyweekendisaster #nocustomerservice #therudest #willneverbereturning
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Great place to go with kids when weather is not good. You can get from place to place without ever going outside. It was cold and raining outside and great inside. Just be prepared to walk a lot. Did 6.8 miles the first full day we were there. Kids had a great time.
Excellent experience ...again! Can't say enough about the location,rooms,stuff ,everybody working there.Everybody well traomed to do what they suppose to. Best location in Dells to stay in! We had an upgrade from Deluxe to Presidential.Such a surprise and big thank you to management for it! We plan to come again and again. This is our only destination in Wisconsin Dells from now on. Reading some bad reviews ....very surprise how some people will just try to ruin reputation of a hotel because of some small things.Im in cleaning business and know that sometimes thinks can be forgotten or overlooked do to a huge amount of work there.No big deal.If I was in this situation I would just fix it myself.There is people who just want extra discount and they do whatever will take . One more time...BEST PLACE TO STAY!
Wilderness is extremely fun and has a ton to do!!! The New lobby is amazing and well built although some of the wilderness resort is under construction we still had fun and had a ton to do only complaint I have is that we only stayed one night I wished we could ve stayed longer!! We ll definitely be back for The Take Flight Attraction when it opens to public and we can t wait to see what else wilderness has in store for the future! Thank you yo all employees working through especially to the hard working Housekeepers making sure our rooms are nice/clean and ready for us!
While at the resort during the holidays I understand having the place become more crowded however, there was some extreme under staffing issues during the dining hours. No one was coordinating waiting lines, seating, nor orders. There was one instance where there was one unlucky woman running the bar and dining section. With the amount of people funneling through the place staffing needs should be raised. This could be achieved with hiring people or keeping the employees content with the work load, pay, or needs of the guests. This review is not directed at the staff in any way they did the best possible job they could with the lack of others. The issue here is the corporate.
Pros: The waterparks were both kid friendly and adult friendly. The beds were comfortable. Entire place was clean. Staff was super helpful!
Cons: There is hardly any parking spots
A lot of walking and confusing turns to get to the different waterparks
So many stairs and with little ones they tire easy. Most of the life guards were unfriendly and boarder line rude.
Elevators are tiny so fitting all the luggage on in one trip and our party all on in one trip.
Very noisy place. 3am and there are still ppl stomping on the floor above and yelling in the halls. Very frustrating with young ones. It would be great if they would separate families from the people there to party.
Once a year we stay at the Wilderness. We always have a great time. The rooms are clean and comfortable and there is plenty to do for the kids and the adults. We recommend the Wilderness if you are looking for a family staycation.
Been coming to resort for conference for several yrs. Great location, rms and services. Family enjoys the water parks. It has become a family tradition to visit every spring.
One of the best resorts in the dells imo. Obviously food and drink is overpriced. Awesome for kids but a few slides cool enough for adults too. The villas are awesome.
The water parks in the area all look similar so we just chose this one out of the blue. The rooms are very low budget, and low grade. The hallways and our room smelled like somebody smoked recently in them despite all the signs. They offer very few amenities compared to how much you spend to stay here. But thousands of people move in and out daily so that may be a huge undertaking.
The water slide parks are unique and fun. Variety of slide options for just about anyone. The staff is very helpful and friendly. $17 for a beer??! I paid less for a beer at lambeau Field. The kids had a blast though and I don't think you're ever too old for a waterslide.
We enjoyed the condos, they were very clean and spacious. The shuttle service was very prompt and the drivers friendly. Unfortunately at the information desk we were talked into a timeshare presentation for gifts we could use at the resort. We did the presentation which was described as a quick tour with no obligation to buy and we would be awarded $100 credit towards the resort. We did not get the credit we received a certificate that we could purchase certificates for restaurants but none in the area or at the resort. I did not go and complain I wasted two hours of my time from my first family vacation that I just let it go but I thought I would share so maybe no one else gets tricked into it.
I had a bad experience at the waterdome swim up bar. I ordered a souvenir Margarita cup for $26.99 since they offer a refill at a discount. Not even 2 mins had passed when I noticed my cup was cracked. I asked the bartender if she can repour my drink in a new cup and she refused also spoke to a manager who refused. So I ended up with a broken cup that couldn't be used. What a waste a money. We paid alot to stay at the resort along with eating there and zip-line, You'd figure replacing a cup would be the most they could do but apparently not. The rooms can use updating as well.
Awesome resort our two bedroom condo at Canyon Lodge had everything we needed and was spacious. The water parks was all clean and offered something for all ages. Lastly the communication was top notch from our arrival to the very end. Constant communication with us via text during our entire stay making sure we had everything and informing us with daily text.
Great outdoor water parks, but the indoor parks and hotel rooms look like they need some updating. Fun family place overall, lots for kids of all ages to do.
Dark dingy room that smelled musty. Boy at the coupon booth was rude to say the least. Check in gal was sweet though. Loved the mini fridge and separate couch area. Filthy elevators. Won't come back
Love this resort just wish they wouldnt trick u to get a coupon book and have the timeshare ppl talk yr ear off to set up a tour. As soon as u check in
i was there years ago and it is too big for little kids and i got lost easy and spent too much money i recommend that you have at least have a few hundred dollars for things to do and if you don't you WILL overspend
Crowded but still a lot of fun. Successfully avoided time share sales people... they have ruined the vacations several times in the past, but we have learned ways to avoid their pull.
I was looking to stay over Xmas and I've run into two poor experiences without even staying.
#1 their website to book is SLOW and archaic. Give me a calendar to see rates by day. #2 I called their reservations line on 12/8 around 1PM and spoke with Carrie. She acted like I was interrupting her day and was extremely unpleasant. Monotone and irritated. I just hung up.
I had a great time here with my family, the room was very clean and the staff supplied us when it was needed. Highly recommend for a short vacation or a long one.
This was my first time to a Dells waterpark/resort. We stayed in a Wilderness Resort retreat cabin which is *just* offsite of the main resort with 16 family members ranging from 9 to 78. Everyone had a great time. Despite the fact that the entire resort was sold out for the holiday weekend, every staff member was friendly, attentive, and went out of their way to be helpful to us. I was really impressed.
The resort is great. Plenty of water parks, indoor and outdoor. Has a plethora of dry activities as well including go-karts, Lazer tag, and a few arcades among other activities. The only problem with this resort is the same with others, the guests. Most are fine but there will always be a few to ruin your fun you were having. Regardless, still an excellent choice to stay at and enjoy with friends and family.
We have stayed here 3 times over the past few years and every time we have had a great experience. We have always stayed at Wilderness on the Lake, because we enjoy the quieter atmosphere, even though it is further from most things. They do offer free shuttles and pontoon rides to get to the main areas, which our kids always enjoy anyways- so to me the distance is a non issue. We have a 6 and 12 year old and there was plenty for both of them to do. Large/steep slides both inside (Hurricane/Black Hole) and outside (Red/Blue almost straight drop) for the 12 year old, and smaller ones for the 6 year old. Plenty of medium sized slides they can tube down and enjoy together as well. Indoor and outdoor lazy river, which almost anyone can enjoy. An indoor wave pool, which all ages can enjoy. Countless hot tubs. A challenging ropes course, both of them enjoyed. Indoor and outdoor mini golf courses. Indoor and outdoor go karts. Two arcades. Laser Tag. Escape Room with three different scenarios depending on age; we did the Circus Room which is geared towards younger kids (8 and under) but our 12 year old still enjoyed it. Zip lining. 18 hole golf course. When I read other reviews saying there isn't anything for older kids and adults to do, I'm not sure if they didn't realize how large the place is so they didn't bother to explore, or if they just don't enjoy these types of things, or what else they would want to find it enjoyable. Most of the food in the water parks isn't fantastic, but the same as you would expect from about any water/amusement park, however if you order an entire pizza it will be fresh and tastes a lot better. Thirsty Buffalo offers much better food if you want a place to sit down and be served, and it's right in one of the main water parks. Evidently Fields is an onsite steakhouse, but we have never eaten there. Sprecher's is a German micro brew type restaurant, right near by which is also a good place to sit down and get a good meal.
Awesome place to stay when visiting the dells. Plenty of water slides and pools to hit that are only available for guests. Not all hotels or water parks in the dells do that. So watch out
I have to say that this resort was fantastic and fun for the whole family! My family and I were offered a brochure with lots to do around the area so I'm really appreciative of that. I will say that the only problem I had was that there was a sticky part in the carpet between the couch and the second twin bed that seemed to be spilled soda from the last guest that stayed in the room but either than that I have no other complaints.
it's a cool place the wave pool is cool. The arcade has a ballpit thingy place its a cool arcade with all the cool arcade games. cool. The rooms have a medium size living rooms SM kichen and ML bedrooms it's a cool place to stay at for a vacation. So that's why I rated wilderness resort 5 stars. IT'S A AWSOME PLACE! BOOOOOOOOOOOOOOOYYYYYYYYYYYYYYAAAAAAAAAAAAAAAAH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
It was our first time at the Wisconsin Dells and Wilderness Resort made it memorable. The lodging was excellent and the waterparks were a blast. Overall, everything was so good that we can't wait to go back again.
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