I just recently purchased my first Honda and what ...
I just recently purchased my first Honda and what should've been a great moment turned into a terrible experience. The sales team used aggressive tactics in poor taste. I don't understand why the sales team had so many inquiries into the finance of a vehicle when they're the sales department, because of their aggressive training tactics. I understand those are the tactics they practice, but they were not necessary. My other complaint for the sales team was not offering me and giving a fair value for my trade in. They came back with a ridiculous low number. I had to negotiate 500 more which they gave me, but I still took way less then the worth of the car. The fact I had to negotiate the worth of my car was upsetting. The sales team kept pushing me to initial papers showing me finance numbers and I refused, telling them I would deal with that with my finance guy. I didn't understand why until I was handed to the finance team. The finance guy comes, over shows me the credit report, and asks for an initial as proof he showed me. I then take the time to ask what lenders they work with. Is Landmark one, a previous bank I had worked with and wanted to use again? He said yes, we have multiple, one of which he believed was Landmark. I asked him then, how will it work? Will you show me options on who will offer the best interest rate for my credit? He said yes. I should've made him initial something... He pulls me over to his desk and starts telling me, we got you approved with Honda financing. Here's your monthly payment for so many months, your interest rate...and my mouth drops. His reason for only using Honda Finance was because nobody from the SALES team told him that I wanted to use Landmark or was considering any other lender. Then he blamed his director saying the director of finance told him to only run it with Honda Finance and not to offer me any options because they assumed they would have the best rate. After arguing with the finance director, they agreed to run it with Landmark and they came back as being higher. I asked them to show me, they never showed me any documents showing me that was factual. After that horrible experience, the finance guy starts telling me what my loan amount is and again my mouth drops. What? Why was my loan request so high? Almost 5k more than the car sale price we agreed on. Turns out, they ran the loan at a higher request. They had included a warranty package worth 3.5k. Wow, what an unethical practice. I made them take that off and $219 service fee for not giving me the option to choose my lender. I was most appalled by the finance director. He argued that they did nothing wrong and we hadn't finalized anything because I hadn't signed. He said I can get up and leave anytime I wanted as we haven't finalized anything because I hadn't signed. I'm sure that would have been easier for him to get rid of me and not to deal with the issue he had infront of him. Disrespectful attitude. Finally after going over everything with a fine tooth comb, I purchased the car, but the whole experience was terrible. The only thing I can say is, if you want a Honda don't shop here. Pick a different dealership.