Erica Anderson

Review of Wilde Honda

I had to get my timing chain changed and honestly ...

I had to get my timing chain changed and honestly this experience was pretty upsetting. I bought my vehicle from Wilde Toyota (West Allis) one year ago, and thought maybe I was under some type of warranty. The gentleman I talked to said I had a warranty, and that I should call Wilde Honda (Waukesha) and let them know I had a "fidelity warranty" and they'll know what to do. So, I did that. The woman I called said okay yep we will get you in the next day, I'll make the appointment. I go to drop my car off the evening before and the services department has no record of an appointment. I had to reiterate everything I told the woman on the phone at Wilde Honda, and what I told the man at Wilde Toyota. The services guy then quoted me for over $1,700 and that I didn't have any warranties on my vehicle..... so I went into this thinking I'd be spending a max $600 (which the woman quoted me at) to almost triple that. Doing what any 25 year old would do is call her dad, who lives hours away. He ended up calling services at Honda and got them to shave off a couple hundred dollars. So, it takes a middle aged man, knowledgeable about vehicles to get a fair price? I already feel vulnerable in a city where I dont know where to take my vehicle for a fair price and good service, but then to have the dealership who I bought my vehicle from try and take advantage of me. I'm very disappointed and will never take my business back here.