Whittington Health Review

Terrible disgusting hospital avoid it at all costs doctors don't know what they are doing and send you round in circles, long waiting times and filthy rooms.

Worst Hospital ever, one year treating my girlfriend like rubbish about her painful issues on her leg and back because they didn't bother to check her in a year and make the right checks ended up going to Poland to a private doctor that diagnosis her with a very bad arthritis condition, people on this hospital deserve to be in Jail and jobless, you are criminals, that's happens when the government cuts NHS you get monkeys instead of propper staff

Lovely staff - knowing the pressure they're working under, I for one applaud them. These are the real heroes in society, not these brainless celebrities were constantly having rammed down our throats. Long live the NHS!!

I know it's been four years, but I want to tell about the disgusting experience I had in this hospital!
This is the most horrible and unprofessional hospital I've ever been in my life! Four years ago I lived in Archway and I went at least 4 times to this hospital,because I had symptoms that always brought me to faint, nausea, strong dizziness and I was constantly losing consciousness,
and they failed to diagnose the cause of my symptoms, because incompetent doctors and nurses couldn't understand me!
The worst thing that happened to me, I fainted in front of the doctors, they thought that I was acting or I was a drug addict, instead of putting me on the stretcher, they left me on the floor and laughed!
I have never used drugs in my life, and the questions they asked me, I considered them offensive!
What a horrible way to treat patients, if I had wounds or blood coming out of my body, it was fine for them, but if you're having severe symptoms coming from your head no!
English was not my first language, but if they were competent they could ask me for an interpret!
Now I know my rights,and the next time If I will go to another hospital and I will receive the same disgusting treatment, I will sue them!

Very poor service. Came with abdominal pain , which was cruicial at home with no ability to move at all. I took some painkillers at home . By the time I was seen by doctor GP in Emmergency department my pain became to be dull. I have been given pain killers and was advised to be seen by GP. No investigations, blood tests, nothing. Telling off to the patients in such as ignorant manner made me very upset. I will go to GP and he will say that I have no any symptoms to be related to. Pain was caused due to some reason. So why not to find what the problem is when you are in pain?!
Also I was prescribed the medication which I am allergic to. I needed to come back to the A&E to change it.
I will never go to Whittington hospital again.

Unbelievable waiting time in the kids section. Few families here with babies crying and yet no doctor bothers to do anything for an hour and half. Absolutely terrible.

The restaurants and eateries in the new entrance wing are interesting as are the stalls selling jewellery handbags. .....oh sorry ...of course this is a hospital. .where friend of mine in an oncology ward was kept awake by staff playing football in empty corridor at night.

For both my husband and myself the whittington hospital and the NHS have been life savers. I cant thank them enough. We are so grateful. Especially for the promptness of communication. We are all so lucky to have the NHS and its wonderful staff and helpers. God bless this service and all who work in it.

went in one a Sunday night at 10:30pm as my brother was having a serious asthma attack. The nurses and doctor we eventually saw were helpful and knowledgeble. However, the receptionists were ignorant and rude. Really disappointed that the two people behind reception were sat talking about their contents insurance, whilst we stood waiting to be seen. The conversation carried on for 2 minutes whilst we waited to be seen by the receptionist, who then looked directly at us, then resumed the conversation for a further minute. Disappointing that people on the front desk are undermining the hard work and effort the doctors and nurses working those shifts put in

Wasted 6h and left without being even called.
Would be much appreciate to know the approximately waiting time at the check-in.
Worse service ever

I would really like from the management to take into consideration my review as I highly recommend and appreciate Dr Ali Abood he was very professional, patient and understanding.

I like it there because of the speed at which I am served, I do not know if I m lucky rs service with qualified staff.

Nurses and doctors and so unprofessional. Hardly doing any work. There was two cubicles free in the A&E department and my mother had to wait over two hours for a bed. It was hardly busy. I asked the nurse how long the wait will be and she got extremely rude. Her name is Lilliana. Worst hospital by far in London
Another nurse called Jovic

Difficult to get through to departments on the phone in my experience. The treatment by the different departments is good and the staff are typically helpful and kind. The wait times can be a bit lengthy, particularly in the pharmacy.

We went to the eye clinic. The main receptionist was very helpful, the eye clinic receptionist was very polite too, but too long a queue.

The main entrance is beginning to look more like a market though.

Staff, care etc given to patients is amazing, only problem which l am going to complain about is the temperature of the-rooms on the Mercer ward, also where the MRI scanners are located, the hallway is so cold and this was November 2020. I was so cold and eventually after 3 days was given an electric heater, the shower room can t wait to get out, l go in white and come out pink. Changes need to be made as hospitals should be at least 18c - 21c. If l had to come in Dec, Jan, Feb or March l would have to leave the next day. Been here a week and must voice my opinion to The Ward Manager with a complaint form and keep updated with the process or l go to the Islington Gazette. If l was staff l would complain too

Today I had to attend the emergency department at the Whittington hospital
I am so impressed. They saw to me straight away and put me through loads of tests to find the cause of my problem. All the time they were polite, reassuring, professional and friendly.
Such a positive experience!!

Excellent and caring staff at the children's section

Quite long waiting times which is to be expected but the nurses and doctors do a great job

To get an eye test it take 3 hours to see 2 doctors and the last doctor went on brake when there is only to people left and he got back after an hour so spend in hospital to get your eyes for 4 hours and no one can give a good reason why we More

Someone form my family was waiting a long time for an appointment. Because of COViD-19 it was moved to another 4 months later.
Did confirmed a week before the appointment that it will take a place and been instructed to attend. Took day off at work and once attended to the clinic, receptionist said it will be telephone consultation - no one ever called since. Once contacted with department next day, the receptionist said he have to contact GP to refer himself again. Very, very disappointing causing stress and problems.

I had a hip replacement at the beginning of December. Because of a neck problem I also have there was some concern about the first part of the general anaesthetic and I had to have an awake intubation. From the initial meeting with the surgeon, Mr Bartlett, to the day of the operation and the care taken by the anaesthetist, Mr Dunstan, I felt very re-assured. Post op, the staff on Thorogood Ward were excellent as were the physiotherapists, and the follow up visit to my home by the District Nurse was both efficient and skilful. The overall teamwork was wonderful.
The operation went very well and four months on I am walking well with no pain. Many thanks to everyone. I've always known the Whittington was good because of attending the rheumatology dept over many years - and the superb Professor Dacre . My hip replacement experience has only re-enforced and extended this longstanding view.

My wife gave a birth in this hospital a week ago. Amazing service, amazing staff. Thank you for everything guys. You did very very well. We really appreciate your efforts. May Allah bless you all.

How many times can you be sent an appointment in the post and receive it the day after the appointment is supposed to happen? I'm now on 3, wouldn't quite say this is VFM for the tax payer...

Great service, helps a lot however there is a long wait in a&e so if you're running in having hurt yourself, you may be sitting around watching TV clutching your injury.

I had emergency c section there and could not have had better experience.
Amazing team of nurses and doctors made this a memorable experience that I will treasure forever.
Thank you !

Nice food cooked freshly every day. Choice between traditional dishes and exotic ones (ex: Indian, Thai curries). Clean environment.

Extremely understaffed, inefficient hospital. Got to the Emergency Dept with a wry neck, meaning that my head is tilted sideways and frozen in that position, with really bad pain if I try to move. Had to wait for 5 hours before a Doctor saw me, and no tests, nothing, was given a prescription for pain medication. 5 hours for this. I also asked for pain medication during the 5 hour wait, took them 2 hours to give me 2 tablets.

Pharmacy is again a disaster, handed in prescription for 2 kinds of pills, was given a token number(8 people ahead of me) and asked to wait. 40 minutes in, and only one person in front of me has received their medicine. Absolute rubbish.

I recently went to the emergency department at Whittington hospital, and the conditions were so disgusting I did not want to lay down on the bed, I saw dry blood stains on the bed which is pretty dangerous, as it could of been contaminated with an infectious disease. It was dusty everywhere on the floor and on the shelves. When I asked the doctor he said that they were trying their best but I did not see 1 cleaning staff there so are they really trying their best. This is completely unacceptable conditions for 21st century. I did not feel safe at all !!!!!

Amazing staff! I called NHS 111 in the night (around 9pm) and got an appointment in Whittington Hospital 50 min later. Both the adult ambulatory and the emergency services were very skilful, comforting and kind. They did an amazing job!

My Ma j had an appointment today, she said she had a very positive experience with this hospital. Staff very helpful and friendly and facilities were clean and spacious. Felt looked after and would highly recommend.

Went for an appointment, receptionisy, a guy busy on his phone said i was not in the system, show the email date and time, sorry nothing i can do, not my department, i explained i took time off work and it was urgent, still total uncaring,no willing to help. Suggestedtto write an email, seriously? What am I paying taxes for? Never go again, i d rather die in the street.

Great staff, easy and quick service, kind and helpful helpers

Lovely hospital, very clean and friendly receptionists / nurses. Sister in law gave birth here, and they were wonderful!

I've been a patient in the Gastroenterology department since 2009 and I have been very well looked after by friendly and professional staff. The Whittington is a well run hospital which deserves our support and respect. Thank you!

Staff are incredibly helpful, always ask if you need anything while waiting for/visiting a loved one. This hospital is by far the best I've been to they take very good care of all patients also.

Amazing hospital for me. I have had 4 operations here and numerous other treatments and I have always been treated well and had great results.

I havr had all my children at this hospital; the staff are friendly; they welcoming you into this hospital and make you feel comfortable around them. They give you the opourtunity to ask question; their quality of care is very good; I will always used this public hospital as it is one of the best so far; very happy with the service they provide me with over the years :)))

this place is a joke 4 years ago i went for spots issue doctor adam
freedman prescribe roaccutane after 2 days nose bleeding loosing vision when phone them up doctor says stop medicine for one week and than back again when i said i am not gonna touch roaccutane doctor refuse to do treatment, after while we found problem progersteron twice over limit in male and prolactine just over top limit for male.Now problem gone roaccutane is one of them medicine when some young people committed suicide ( side effect ). Now i went for endocrinologhy visit with dr. caren anthony progesteron twice over mit in malnd she said test on progesterone was fine, absolutly joke thay have no clue whot thay doing just coming to work get money i thats it thay dont care about patients. for me thats just waste space,when sso young good doctors could do job.

Consultation appalling experience I did not have census, you know what I mean harry charalambides.

I have been in and out of here as an outpatient over the last few months. Recently a visitor to the day surgery department.

It s easy to knock the NHS and yes things don t always go smoothly or to the time lines agreed. You have to go with the flow and understand that there maybe someone out there who s need is greater than yours at any given time. The system is at breaking point but that s not the fault of the staff doing their best.

The service here hasn t always been the slickest but the staff are the friendliest bunch and professional beyond belief. Taking their time to explain things, listen to any concerns and ultimately treat you with a smile, dignity and professionalism.

A huge thanks to everyone involved in my care.

Ambulatory service: I have been back and fourth to this hospital a lot the last few weeks and the level of care I have received has been wonderful. The checks have been thoroughly done and I have been treated as a person and not a patient.

The staff have kept me in the loop with my results and have been attentive to my needs and symptoms. I am very satisfied with this hospital and I admire the great work these NHS staff provide.

I have never been intimidated in life before but some staff in cellier/murry ward has grade 1 in intimidating patient under their care . The staffs I have come across since the 9th of July after my c section in this hospital are very unprofessional / rude . I still find it very difficult to believe that I could received such maltreatment from NHS staff at whittington hospital. I am highly disappointed.

Change my appointment time the day before and didn't call to inform, posting a letter instead. Please explain how I am supposed to know? I am now a DNA and been discharged from the service. First and last time at this hospital, go to Royal Free if you want safe and caring staff and resources.

I was horrified to find that I was on a high risk security unit on Mary Seacole ward n virtually had no say in what drugs I was administered by medical staff which has left me feeling disgusted by the entire so called caring profession

My mother went into hospital on Tuesday 27 December. She was in Casualty, then Mary Seacole South Ward and then transferred to Cavell ward. I cannot thank all the staff enough for the care and kindness given to her and the help, information and understanding I received. My mum is 94 and has advanced Alzheimer's so communication can be problematic but that didn't faze anyone. Thank you to you all - you're marvellous and god bless the NHS! Hope you're listening Theresa!

I attended A&E yesterday morning with a terrible headache and swollen glands. So bad I got out of bed at 4am and went to the hospital.
I was finally seen by a Dr who felt my head and neck, told me my glands were swollen, yet still concluded I had a migraine and prescribed pain killers. When I said I d had migraines before and this definitely was not one I was told that there isn t a magic test for headaches . I should take pain killers and if in 3-4 days the pain is still there, see my GP.
Still in severe pain this evening I attended the Royal Free A&E, the Dr also felt my head and neck but went an extra step and looked inside my ears and at the back of my throat. My inner ear was so swollen the otoscope wouldn t go in, my throat was also inflamed (though not painful). I was therefore correctly diagnosed with a viral ear infection and prescribed ear drops because the Dr simply took the extra 30 seconds to look inside my ear.

Whittington A&E have failed me once again.

was born here yesterday, they offered me a coffee when i came out of the womb

Saving lives and doing it everyday. I wish i could give more then just stars on a review.

An excellent district hospital in a demanding location. No parking and some aged buildings (as well as some new ones) but a positive atmosphere. Most staff and patients I've met seem to prefer this hospital to others in the general area.

I would like to say a huge thanks to the Whittington Hospital's ED team. I visited this hospital early this March, after countless health checks from my GPs, both here and abroad. In the last few years I've been coping with dull chest pain, but none of the doctors I've visited previously was able to find the source of this very unpleasant condition. Although Miss Parisa J. and the rest of the team did the usual heart related standard checks, like the ECG, this amazing lady suggested that sometimes acid reflux can cause symptoms I had. After a month of Lansoprazole therapy and some changes in my diet (like no beer, coffee and chocolate), I now have a pain free live. Thank you again from the bottom of my heart.

Went to A&E there on Sunday and had a very good experience. Nurses, emergency doctors and ambulance staff are all friendly and warm. Got my treatment and it worked very fast.

So bad because they didn't put my arm in place come 3 doctors .. and reception in the phone so angry ..

Best hospital experience ever
Staff is really caring and they make you feel safe
Thank you

Huge thank you to all the maternity staff who assisted in the safe arrival of our precious grandson Milo Beaty/Hennessy who arrived last night, 4th March 2014.

Thank you to this hospital hard working doctors and nurses for taking care of my relative for 8 weeks but sadly now has died passed away , dr nurses they all do a good job service under so much pressure with this awful , Covid 19 virus. Sometimes you have to think clear put things in perspective, some of us all complain about the doctors nurses NHS A&E , but were would we be without it in life. Long standing Great hospital whittington.

Worst hospital I have ever been to, smells filthy and stuffy as soon as you walk in, dark, gloomy. Toilets were a mess I used the one on 4th floor, it had diarrea stains around it, toilet tissue and pads falling out of bins, urine everywhere. It looked like it hadn t been cleaned for weeks, dirt and water marks on walls and floor. Totally disgusting. On the 1st floor no different dark marks all over floor and dirty. Clearly they are not keeping the hospital as they should. Waited over an hr to be seen by the Gastroenterologist which was not worth it at all. First thing he asked was what are you hoping for me to do for you as I don t know why your go referred you here . Completely dismissive and uninterested, looked annoyed at my questions, felt uncomfortable the whole time. He asked me to book myself in for a test at reception , when I go they send me to the first floors reception, go there and they had no clue what where to send me even having the letter from the Dr in front of them so they dispatched me to the 3rd floors reception. Receptionist rude as usual! Terrible experience.

This hospital is Awful and Dr Duncan Carmichal should be fired. I was left begging for a doctor for 12 hours. Crying and screaming with no response from nursing staff because he had decided the previous day that my condition was 'normal'. I was in so much pain that i begged them to take my ovary out. My partner had to come to take me to a different hospital in the end. I had Ovarian hyoerstimulation due to IVF treatment and Dr Carmical laughed it off saying it would clear up on its own and refused to revist me in the ward. I begged to see him when my condition got worse and worse over a period of 3 days. To the point where no pain meds were working and I could no longer urinate. They also left me devastated by telling me that I was no longer pregnant after being informed the day before that I was pregant. On the third day I begged for them to do another pregnancy test as I was so upset and they refused. I pleaded with them as i couldn't understand how it went from positive to negative so quickly. My partner went out to the shop and bought a test. Turns out that it was pregant. We left the hospital at this point and went else where. I believe they knew they messed up when they told me that id lost the pregnancy. I was utterly distraught. There was a complete lack of compassion. I fully intend to make a formal complaint.

I went to the Podiatry clinic in Hornsey for my toe,I was in quite a bit of pain. The lady that I saw was absolutely brilliant.Good communication skills .Really cared about the patient. Reassured me the whole time she was working on my toe. I felt I had know her years...Looking forward in seeing her in the new year....Well done NHS

Polite customer service..... the rest is as expected.

Can t thank these guys enough, came in with anaphylactic shock, they took me in straight away and saved my life. God bless!

Worst A&E I've ever seen.
- Automatic front doors not working resulting in a freezing waiting room.
- 5 hours wait to get a box of antibiotics.
- Poor and useless staff.
- And the list could go on...

I had a hip replacement surgery mid February 2019 at Whittington hospital ARCHWAY and honestly all I can say is that everything was perfectly looked after. Staff were amazing except one of the porters who was very unhelpful and rude when he was taking me to doors to go back home. All the rest were extremely good standard.
Well done and thank you to Whittington hospital management and staff.

Our young son was brought into A&E with a broken leg. The ambulance had called ahead and there was a team of 12 staff waiting for him on arrival. The care was fantastic. He was in agony and was handled with great compassionate. As parents we were kept informed at all stages, which was reassuring.
He was later transferred to a children's ward where he stayed for a week. Again the care was fantastic - from the paediatric to orthopaedic doctors and consultants, anaesthetists and pain management teams, nursing staff, play centre workers, physio and the porters. Thank god for the NHS - the Whittington is a shining example in our opinion.

Foot and ankle clinic, orthopaedic surgeons have an appalling attitude in consultation inappropriate manner when speaking . This NHS orthopaedic team is not a charity they're paid good money here, tax payers money for a poor consultation assessment in clinic.

Expect 4+ hours of waiting time! It's just ridiculous! If you go during night time expect it to be smelly. The vending machines are always "out of service". A place to avoid.

Had to go to Urgent Care Services, came at 22.50 with terrible pain and suspicions of broken toe. Its 2.30 am and I am still waiting to be seen by a doctor. I am speechless of how terrible service in here is.

An update: I had a broken toe and left hospital at 4.30, so, basically I was waiting to be seen by a doctor for 5 hrs 40 min

The level of care provided by this hospital is appalling! I have waited over a year since my last appointment to hear from them regarding treatment for a chronic spinal disorder, this is despite chasing for information on numerous occasions and experiencimg pain on a daily basis. In the meantime my condition has deteriorated significantly and on occasions I struggle to walk. I was referred to them in February 2016 yet my condition remains unchanged and untreated. I complained to the PALS service in March 2017 because they had failed to provide any treatment in over a year. I was reassured that I would be treated and that the service provided would improve. It has not. I can only conclude that the reason that they have, in reality, decide not to treat me is because I had previously complained. I have lost all confidence in this institution and the care it provides and am taking advice on commencing legal action. If possible avoid this hospital if you can. If, like me, you have suffered poor treatment at the hands of this hospital you too should consider suing.

The doctors in this hospital need some trauma informed training! Along with a few of the nurses! A truly traumatic 3 days! The right hand does not know why the left hand is doing and if you don t have your wits about you it s downright dangerous!

They literally left my hand disabled thanks to ray and the doctor that was working on my case, I attended the morning fracture clinic and I had a hand injury where I had metacarpal injury which I think heeled fine and a tiny fracture in my little finger however I wasn t concerned with them, I was concerned about injurying my hamate bone which they lacked the knowledge of taking care of, I need a cat scan for that hand but they didn t do it because the doctor was just trying to quickly deal with me and get rid of me without even examining my hand properly.. Very bad experience, don t wish it upon my worst enemy..

I came in in an emergency, the staff and doctors in A&E were amazing! I then came back in for a procedure and again all staff at this hospital were so lovely, caring and professional, they looked after me so well. Just as an added extra, it's a beautiful hospital with lots of natural light and was very clean - I couldn't recommend enough.

Great experience. My daughter had a surgery there. Great care.

Most horrid A&E department I have ever seen in UK! Shame on management of this hospital ! They should employ more staff members .
We arrived by ambulance to A&E. They have a huge chaos there , no air at all . I was with a patient and could pass out myself because there was no air at all , it s stuffy , dirty ! Not enough nurses . I brought 83 y.o. woman . We had to wait for painkiller for 1.5 hour ! I had ask 100 times , they ignored all . It s a slow lazy department , very weird system . I guess they have zero management ,not enough staff but at least to employ cleaners is very easy ! It s dirty , stuffy E&A department . It s feels like we been in hell. Also very unsafe ! I could walk around and do what I want in that department. No safety at all. Its actually scary that anyone can do what they ant there,everything exposed to public. I should have made a video and sent it to their management !
But as soon as they transferred us to a CDU ( clinical decision unit) next door , the nurses there are amazing ...very professional , very attentive ! Amazing difference of quality of staff just a door away.
Then we had visited two days on a row in ambulatory care, which is also a chaos ! I brought her back to have antibiotics injections that were prescribed. She was in agony and pain with temperature waiting over 4 hours to get treatment ! during that time no one cared that she had temperature or measured it . Absolute disgrace , no words can explain that horrid hospital

Regarding the maternity service, all reception staff and flabotamiats are incredibly rude and dismissive of patients. The nurses and midwives however are lovely, sweet and genuinely caring. I wouldn't recommend choosing the Whittington to give birth in as no one should have to tolerate that lack of dignity, especially not a sensitive pregnant lady.

I was admitted with suspected meningitis. The doctor, the nurse and even the non-medical personnel were very supportive. My concerns were taken seriously and I was given a high standard of care. Thank you very much, indeed!