White Oaks Conference Resort & Spa Review

As always, we had a wonderful time. Love the flowers in the reception and all the staff were so accommodating, kind and friendly. We went to Play for dinner and it was fabulous, with live music too :) Can't wait to come back!!

Well equipped conference centre with spacious rooms and professional staff. They also have a very nice outdoor space to decompress between sessions.

Excellent service for sure. Hotel is a little outdated, despite people saying otherwise. We stayed for a night and no complaints, other than the price of package, slightly overpriced. If they offered better deals l am sure we would visit more often.

Great stay at White Oaks! The service from the staff was impeccable.
I would definitely visit again.

Keep being amazing!

I had the privilege of using the fitness club for the month of January. They have great facilities and if you like racket sports then this is the place for you. I will let others know that a membership usually runs you about $100 a month, so I don't want anyone to have sticker shock when they walk in and inquire about a membership. They have lots of classes and a variety of different fitness facilities. The men's change room is great, steam room, sauna, lots of showers and lockers.

My husband and I visited in our honeymoon and it was such a wonderful place. Beautiful accomdations and amazing staff.

Very beautiful place to stay at.I recently made a stay with my friend and as soon as I walked in i can feel the Hospitality.Garry made our day by giving us the best service when checking in and Concierge suggested wonderful places to go by in area.After coming back we made our way towards the restaurant,the food was fabulous.We got relaxed the next day In the spa onsite.we had such a nice time which will make us come back for sure in Future.

Great hotel. Friendly professional staff. Spa is fantastic.

driving through the area and decided to stay A little bit away from all the commercial stuff by the falls. Really liked the peacefulness of their Garden. Lots of amenities. Great service. Friendly staff.

Comfortable rooms. Astethically pleasing and gorgeous looking resort

Came for the spa and overnight experience. The staff were all very polite, kind and approachable. The space throughout is very clean. Facilities are geat and the grounds/garden is well maintained. Building is dated but it looks like they are working on that.

What a great place to hold a work conference. Amazing food and extremely attentive staff! The renovated rooms are beautiful if you get one of them.

Friendly staff. Good choice of food. The architecture is a bit convoluted though.

There staff are very attentive and the rooms are well appointed.

This is a must stay! Great location. Amazing over the top service. Well done!

Setting was classy, food was solid. Good time had by all!

Amazing!! Extremely clean and comfortable. My only disappointment was no bath tub in the room. The shower area is quite slippery. Good thing there is a mat to put in the shower. When I booked the hotel, I was lead to believe that there was no restaurant open on the property. Liv wasn't open but the other one was and it was fantastic! Nice not to go out for dinner. Staff were fantastic and helpful. Hope to return another time.

Great service, relaxing atmosphere. Looking forward to going back!

Great massages but stingy with the refreshments. They should offer coffee free of charge! Hence the three stars.

In addition to being very well located and offering a comfortable stay, the center has a lovely, peaceful, well-appointed and landscaped park. Excellent value.

They put A lot of effort in, always a good experience.

Went to the White Oaks Resort for their girls weekend away package. There were three of us; however the room was only set up for two (with robes and wine glasses), however getting the third was no problem. We received a complimentary chocolate fondue - however couldn't take advantage of it as it arrived when we were leaving for our spa appointments as we had pre-booked them for 4:30pm.

The spa was amazing (and deserves five stars); all of us were very happy with our treatments and it was definitely the highlight of the weekend; unfortunately things went downhill from there.

We went to dinner at LIV and were seated immediately (we had reservations at 7pm). We ordered our meals and drinks and then the problems arrived. Drinks arrived fairly promptly but the appetizers and mains took a long time to arrive. We had our apps by about 7:45 and they were enjoyable - but the mains didn't arrive until 8:40pm. Two of us ordered medium steak, and one person ordered rare tuna - all of the meat was overcooked to well-done and while we were offered the chance to have it remade we declined due to how long the food took to arrive; and the level of service we received (poor). We were credited with 50% off the mains as it was clear we weren't happy. All in all we didn't leave the restaurant until after 9:30

We had also received complimentary drinks to PLAY (received from the spa) which we went to after dinner. While there were no issues with the drinks (and they were delicious); we did have some problems settling up the next day.

We then went back to the room to order our free movie (included in the package); but the tv wouldn't let us order. We did call down and get maintenance to help - but he couldn't get the tv to order a movie either - so it was a part of the package we could not use. They did comp us room service coffee for the issue; which was a nice gesture; but overall it was disappointing not being able to order.

When we went to check out that's when it got ugly. There were credits we were entitled to because of our package didn't show up on the bills, one of us was overcharged for dinner; they tried to charge us for the free drinks at PLAY and a $20 credit for breakfast was showing up as $2.50. We ended up spending nearly 20 minutes checking out due to these issues.

Overall, the dinner experience really ruined the weekend for us; which is a shame as it had the potential to be amazing.

Awesome place for a family vacation. Ideally located in the center of Niagara Falls and Niagara-on-the-lake. Lots of parking and accessible to the outlets right across the street.

Without question, the service at White Oaks is their number 1 feature. Outstanding from the moment you enter til the moment you leave. Everyone has a smile, everyone is helpful. The service is truly the best part of the stay.

Very good customer experience. We enjoyed our stay at the hotel and exceed out expectations

I'm extremely pleased with Robert, the greeter at the entrance. He made our experience very welcoming.

Great proximity to the border - shopping in the area is great. Outlets are right across the street!

Leane and Laura were courteous and helpful....keep up the good work

but great rooms, with a beautiful garden and fountain, 2 amazing restaurants, and a pool. Our housekeeper Mandy was lovely and made the room look brand new! 10/10 would stay here again.

Amazing place lots of indoor sports facilities and spa, 5 star plus resort 100%.

The staff was very friendly and helpful. The battery on both our safe and door died during our two night visit but maintenance was able to fix them within half an hour each.
The restaurants Play and Liv were really nice and had great food.
It felt like staying at a fancy hotel.

Great spa ..... excellent pool and health club too! Has Racquetball, Squash and Tennis (plus everything else you'd expect in a full service fitness facility) . Pretty good hotel as well.

Great place. Shopping across the street and very close to Niagara on the lake and Niagara Falls.

Amazing haircut, style and service at nine zero Fibe salon. Would go back!

Amazing staff and facilities they are constantly updating to make your stay enjoyable the restaurants could use some help in the kitchen food wasn't up to the standards of the hotel

Had to cancel due to a sickness, they still charged......needless to say they will not get my future business, I'll try the Sterling Inn & Spa I guess.

This is the second time I've stayed at White Oaks. Rooms are clean and luxurious, food is fantastic, and there are lots of things to do while you are here. Location is a short drive to downtown Niagara on the Lake and to the Niagara Falls tourist area.

We enjoyed a lovely meal at Play restaurant. There were lots of options to meet everyone's taste buds. Staff were friendly and helpful.

A great place for a business trip. I look forward to returning.

Clean, comfortable living spaces. Typical "nice" hotel. Friendly staff

Ate at play. Very enjoyable. Great atmosphere. A little pricey but food was good

Good was good, and meeting room was good size. Parking is a little hard to find

Went on a corporate town hall meeting. The buffet was incredible

Best place for a conference, spa and workout in the region.

Staff are very courteous and helpful. We had no complaints about the accommodations or service.

My husband and I booked massages at the spa at white oaks for our Friday date night. My husband had never been for a massage before so he was nervous at first. The updates at the Spa are amazing. New change rooms, newly renovated quiet area to relax and they now sell wine right in the spa. We were so lucky to relax for a half hour before our services started.
Brandan D and Steve D were absolutely incredible. My husband was so impressed at how professional and skilled Steve was during his massage, he promised to come back once a month just to see him. Brandon also did such a fantastic job. I was so relaxed and we left feeling in complete bliss after an hour with those two.
Our receptionists were professional and so welcoming. Javiera and Siobhan were standing with welcoming smiles as soon as we entered. We were immediately assisted during checkin and checkout. They reviewed our services with us and we re happy to ask about our experience after.
Way to go white oaks spa team!

Placed in a room in the middle of construction. Noisy and dusty. Never to return.

It's ok as far as conference centres go, they have an amazing olympic style fitness centre thats truly outstanding. but the hotel rooms are over priced for what you get...

The room was quiet and clean. The bed and bedding extremely comfortable. Shower excellent pressure. Workout facilities clean and modern and plentiful. Nice to have towels and alcohol stations to clean hands and equipment.

Outstanding conference venue, beautiful facility and amenities.

Great vegan options in the Play restaurant abd Grow cafe.

This is a menu sku.
We ate on the patio and thoroughly enjoyed ourselves.

This is my Hotel of choice in the Niagara-on-the-Lake area, clean and recently renovated accommodations, convenient location, lots of amenities, and great in-house restaurants.

Next door is McDonald's and Premium Oulets, 20 minute scenic drive to Niagara-on-the-Lake area, wineries, and the actual Niagara Falls.

Average price is around 200-250$ a night if you can find deals.

I'm going to reiterate that the restaurants are very good even the all you can eat breakfast! They offer fine dining around the clock and pub for more casual eating.

I give them 8/10!

Great resort and spa! Very clean and friendly service.

Just went to the bar. Nice place. Great atmosphere. Good service.

Great service, nice location but room furniture did seem a little outdated

A great place close to Toronot to spend a weekend to re;las in the spa and away from all the stress.

We had a horrible stay here. Don't waste your money. U would be better off at fallsview or even the Best Western.

Messed up on billing but management fixed everything

Terrible. A few small minded workers ruined my trip. Insensitive customer relations.

Beautiful gardens, great food, excellent service, a d well appointed rooms, make this our favorite place to stay when we visit Niagara-on-the-Lake.

An amazing place to stay that provides warm and kind service, comfort, and all the needed amenities. White Oaks places a high priority on healthy choices, active living, and earth-friendly practices that are both inspired and inspiring. We will be back!

One of my better experiences. The staff was incredibly friendly and accommodating. My younger brother has many allergies and was not sure what he could eat at the lunch and dinner buffet, the head chef made sure to personally bring out fresh food that did not come into contact with anything my brother was allergic to. Right across the outlet mall if one would want to go shopping. Rooms are clean, the pool was also nice!

Nice and big room, great for a corporate event with a spacious conference center. Didn't use the spa or pool services but they looked great.

They made feel valued and welcome just as advertised. Great spa services

Bath robes to fit a child, no microwave to warm up left over sandwich or pizza , no co-ed sauna, tv signals weak and often lost, restaurant rather expensive; overall ok just for a night on business trip .reception is good though. Will not come back.

Second time here on conference, keeps getting better !

Attended a wedding and due to allergies I was unable to eat the main course dinner. The chef offered to make me the main course without the spices I am allergic to. They are very accommodating and super friendly. I will be going there again as a guest to the resort this time.

Probably one of the best hotels I've ever been to. The customer service is amazing and surpasses any and all expectations. This should be your first and only stop in NOTL. The restaurants are excellent as well. They have a upscale fine dining restaurant LIV, they also have a business casual restaurant called Play with amazing food. All is generally healthy and they have many gluten free options. They have a state of the art gym, spa and conferences.

Interesting place. It is at once very well maintained and completely dated.

The staff I encountered were models of professionalism and quite friendly.

The restaurant food was OK. Not fantastic but competent. The silly absence of Coca Cola is inexplicable. Most people the world over prefer Coke and a hotel ought accomodate the guests.

All in all a recommendation ought be based on value. The value for dollar is simply missing. The rooms and public spaces are not to the standard the price would suggest.