Jasmine J

Review of White Oaks Conference Resort &...

Went to the White Oaks Resort for their girls week...

Went to the White Oaks Resort for their girls weekend away package. There were three of us; however the room was only set up for two (with robes and wine glasses), however getting the third was no problem. We received a complimentary chocolate fondue - however couldn't take advantage of it as it arrived when we were leaving for our spa appointments as we had pre-booked them for 4:30pm.

The spa was amazing (and deserves five stars); all of us were very happy with our treatments and it was definitely the highlight of the weekend; unfortunately things went downhill from there.

We went to dinner at LIV and were seated immediately (we had reservations at 7pm). We ordered our meals and drinks and then the problems arrived. Drinks arrived fairly promptly but the appetizers and mains took a long time to arrive. We had our apps by about 7:45 and they were enjoyable - but the mains didn't arrive until 8:40pm. Two of us ordered medium steak, and one person ordered rare tuna - all of the meat was overcooked to well-done and while we were offered the chance to have it remade we declined due to how long the food took to arrive; and the level of service we received (poor). We were credited with 50% off the mains as it was clear we weren't happy. All in all we didn't leave the restaurant until after 9:30

We had also received complimentary drinks to PLAY (received from the spa) which we went to after dinner. While there were no issues with the drinks (and they were delicious); we did have some problems settling up the next day.

We then went back to the room to order our free movie (included in the package); but the tv wouldn't let us order. We did call down and get maintenance to help - but he couldn't get the tv to order a movie either - so it was a part of the package we could not use. They did comp us room service coffee for the issue; which was a nice gesture; but overall it was disappointing not being able to order.

When we went to check out that's when it got ugly. There were credits we were entitled to because of our package didn't show up on the bills, one of us was overcharged for dinner; they tried to charge us for the free drinks at PLAY and a $20 credit for breakfast was showing up as $2.50. We ended up spending nearly 20 minutes checking out due to these issues.

Overall, the dinner experience really ruined the weekend for us; which is a shame as it had the potential to be amazing.