West Falmouth Energy, Inc. Review

Always there when needed. Our family has been doing business with Falmouth Energy for 60 years. Thank you.

We have owned our Falmouth Cape Cod house for a little over 3 years, but
our first year could have been calamitous.We had not lived in an oil heated house since 1994 and as a result, we neglected to keep an eye on the tank fuel gauge. Luckily, we were in our Cape house when we ran out of oil. Falmouth Energy answered our desperate call at 2:30 am, and graciously delivered oil 3 hours later. We are now on auto delivery. Great customer service!

I myself have been doing business with Falmouth energy for over 20 yearsmy family collectively has been doing business for that length of time and longer with this company I can't say enough good things

I have been buying oil from Falmouth Energy for over 5 years. They always promptly respond to my delivery requests and have the best price. The office staff is knowledgeable and courteous and the driver is friendly and professional. I highly recommend this company

Recently. I had a persistent problem with my gas furnace and the staff at Falmouth Energy was very responsive to two separate problems that affected my heating and hot water. This required many visits and the installation of two parts. They responded in a very short time to each of my calls until they were satisfied it was solved.

We have used Falmouth Energy for over 40 years. They staff is always helpful, answers questions and service is prompt. When work is completed, they clean up the area.
When we have renters Falmouth Energy always keeps the billing correct and sends copies to us the owners. We really appreciate that with our primary home being in Ohio. They have also given guidance on what to do to protect the house from cold weather if not rented in the winter.
Jean F

Horrible! Grinder pump that was supposed to be installed in September finally got installed this month. Supposed to install the pump grinder next to the street. Decided to dig up the sidewalk and put it next to the house. Never called to tell us.

Quite a few years ago Falmouth Energy bought our old company Youngman's Oil in Carver. We've been with them ever since. We are very happy with their service.

If you are in the market for a new Boiler, i HIGHLY RECOMMEND this Company. They were a delight to deal with from start to finish. JOB WELL DONE, GUYS!!! Thank you!!! These guys were very competitively priced, professional, knowledgeable, showed up ON TIME, finished ON TIME, were neat and clean and did what they were supposed to do. What a concept! Not so easy to find on the Cape. This Co. is a WIN!
Even the receptionist was always so pleasant. Dan and Ian were terrific. Thank you again!

Falmouth Energy has always been great! The prices are good and the service in extraordinary. Whenever we have an issue with our heat, the excellent technicians are available and solve the issue. Highly recommend Falmouth Energy!.

We use Falmouth Energy for our annual boiler service. They also helped us out with a plumbing emergency a couple of years back when we had a burst pipe and we couldn't get hold of an emergency plumber. They were able to get someone out to us that same night.

Great emergency response, crew was fast, efficient and very knowledgeable. Thank you.

Earlier this year, I needed a new oil tank..Chris and his crew did a great job...no inconvenience to me...As an added plus, they left the cellar clean!

We have been customers since 2012 and their service has been great! Oil deliveries reliable and repairs timely and efficient. Communications, either via email or telephone, are always friendly and helpful.

What an Xmas that was. Fatal leak in boiler and Matt comes over xmas eve and really saves my basement from flooding with a patch that i would never have thought of. Keeps me warm right through the holiday.
Texts me all through the holiday.
Then day after xmas Dan and Ian come over with a new boiler and 6 hours later it's all hooked up and the house is very warm. They were super efficient.
Way to go guys ,can't thank you enough.

Very prompt response time to correct our "no hot water" issue. Edgar and Dan were methodical and persistent in taking the time to troubleshoot the problem. Edgar called a plumber on staff to verify the solution and replaced the faulty part (which was under warranty, hooray!). We have been customers of Falmouth Energy since 1984 (it was "Falmouth Oil back then) and have always been pleased with their service and staff!

Knowledgeable, responsive technician and owner. Technician cared that the job was done well, neat and clean. Owner jumped in to help when the contract electrician inadvertently damaged a wall. Technician was training a second tech, who was also polite and hard working. We are pleased with their work. Thank you, team.

I had a 40 year old boiler that had to be replaced. What an enormous team effort was performed in disconnecting the old one, removing it and bringing the new one in to be installed. The Tech, Dan, is an outstanding installer, paying attention to every detail and upgrading all pipes and valves, etc. that were needed to be replaced. Falmouth Energy is an outstanding company that is always here for fuel deliveries even when the snow was 2feet deep. Chris, Cheryl and all of his staff have always been very professional and when there is an emergency need, very prompt in coming to attend to the problem.

I had called several companies to have my burner replaced. However only Falmouth energy could give me a start and finish date, and priced within reason.From start to finish Falmouth Energy were professional, polite, they showed up when promised, and finish the job when they said they would. Dan and Ian did the install, they set up their work area, and went to work. Replacing a burner is no easy task, but these two guys made it look easy. I am very happy with their work, and would highly recomend. Thank you Chris, Ian and Dan

Falmouth Coal (now Falmouth Energy) has provided us consistent service in regards to oil delivery and burner maintenance for probably over 35 years! Highly recommend this responsible, family-owned Falmouth business!

Recently I had Falmouth Energy check and clean our heating system. The technician that performed the service was very polite and knowledgeable about our furnace. However, when asked to install a new WiFi thermostat, his knowledge was far from proficient. Instead of admitting his unfamiliarity with the unit or contact someone else immediately for answers, he ate up over two hours of time for which I was billed. Even with the thermostat uninstalled I was billed for the time. After speaking with owner of company, an amount covering furnace cleaning was agreed. Invoice received was for a much higher amount. To say the least I have found another company that promises to deliver what they promise.

Everyone is always helpful and understanding When an emergency comes up they arrive quickly and fix the problem. After working they leave area nice and clean. I don t have any negative experiences. They do an awesome job.

We have been a customer for over 40 years and have always had excellent service whenever we needed it, whether at home or while we were away. Staff is always professional, courteous and helpful.

I've been a client for more then thirty years and have never had an issue with Falmouth Energy. Oil deliveries always timely. Burner servicing has always been of very high quality. Staff is generally available whenever I need to speak with someone.

Courteous, prompt and efficient - what you're looking for in a fuel supplier!

Furnace went out and we requested service. They identified the part and then began to search for a replacement part. This effort was a comedy of errors that left us without heat or hot water for a week. All along they, specifically the owner, told us the part was being expedited which we found later wasn t true. Now they tell us they will no longer service the furnace, which they sold us, because parts were hard to get.
I do not recommend them for any level of service

Have always experienced good response to service calls and have been extremely satisfied with all aspects of their business.

Family has been been working with Falmouth energy for over 30 years and never been disappointed. Extremely prompt and flexible with scheduling for emergency work or routine maintenance. Highly recommend them for your heating needs.

Very Good Company. Excellent Service and Customer Service.

Great business to work with! Owner and employees are awesome people and happy to help you. I would highly recommend their services.

Falmouth Energy has provided our oil and maintained our furnace here for 5 years without any trouble. The furnace man explained tips about maintaining our hot-water heating system to make sure the boiler pipes do not get clogged. They also managed installation of an on-demand water heater with no issues. In my experience, they have always been courteous and prompt, and we have never run out of oil. I definitely recommend them.

We've been customers of Falmouth Coal/Energy for over 20 years, and we've always been very pleased. Whenever we have had a furnace issue, they have responded immediately and competently. When we had a difficult time getting a new oil tank down a flight of stairs, they were unflappable, and all ended very well. I recommend them highly

I have had the best experience with Falmouth Coal/Falmouth Energy since my previous oil dealer went out of business 2 yrs ago. They provide topnotch service, constant phone monitoring, and wonderful service providers. Truly, I cannot recommend this local, family-owned company enough!

Very helpful, friendly and always prompt. Pleasure to work with. Highly Recommend.