Having 300,000 miles on my Land Cruiser Westly Chappel Toyota and Larry were fast, efficient and a pleasure to do business with. I love the new text billing system and checkout was simple and very speedy. I ll keep coming back for all of my service needs!!!
My salesman Ross McDonald was very easy to work with. I wasn't sure what type of car I wanted to get and he helped me find the car with fits all my needs! Car shopping is always scary especially being a single women, but Wesley chapel Toyota is different. They have friendly staff and a beautiful dealership. Everything went so smoothly and I left the same day with my new car! Love it and will definitely recommend to anyone looking for a car! _ Charlotte Sciame
Stopped in to Wesley Chapel Toyota. Andy Ghelfi was my sales associate, great guy, no pressure, took my time. Best experience ever at a Car dealership.
They are very professional and they really work with the customer. Very satisfied with the customer service.
The service was great!!!,Destiny is very professional!!!
Ernst Was very helpful with an amazing personality to match we live our new 4 runner thank you for making my Christmas beautiful
Everyone was extremely helpful and nice. The sales team of Hector and Nata were outstanding and they made me feel comfortable about my purchase. Thank you guys for doing a wonderful job and letting my car buying experience be amazing!
Wesley Chapel Toyota was absolutely amazing. We were assisted by Luis Veas , He listened to what we were looking for, what we liked & what we didn't like, then showed us exactly the cars that fit our needs. Very happy with our new Toyota Camry. Thank you everyone at Wesley Chapel Toyota, especially Luis Veas !! We will definitely be back.
I wish I could give this place zero stars. Single handedly the WORST car shopping experience I have ever had. I went home with my dream car only to be called over a week later and told that I had to bring it back and that I was not approved after all. They made a big show congratulating me, taking pictures of me with my new car for a car that was never actually mine. I don t know how it s even legal for them to let someone leave with a car they were not approved for.
I was able to work with both Mike A and Jeff L; I must say- exceptional service!! They were so awesome, they got me the best deal I could, met all my needs and more! This is my 10th year leasing with Toyota and by far my best experience!! I ll be going to them in 3 years!
Just bought a 2020 Toyota 4Runner TRD pro from Gregg John and Erin. Beyond happy w service and and my car. It s actually the third car I bought from there.
Completely unreliable parts department. I called and asked what year of corrolla I could pull the rims from to match my 2016 if I was to go to a junk yard. They told me to go to the junk yard and figure it out. Thanks Toyota of Westley Chapel
My sell rep Gregg Irving is the best. I just bought a new toyota Corolla and he is such a joy.. I love my car and they have the best service
If you ever go to Wesley Chapel Toyota ask for Gregg Irving, he will clarify all your questions and will help A LOT! I came to that place with a lot of thoughts of what I wanted and if it wasn't for him I wouldn't have this amazing Toyota Corolla I have right now
Today we were going to trade in two cars but weren t able to so we ended up purchasing t a new one instead.
When I first arrived at Toyota Wesley Chapel, Justin M did a tremendous job welcoming me to the dealership and helped me understand all the different concepts of Toyota vehicles. He was more personal and relatable when I was looking for the best Toyota Pickup truck because he looked like a younger gentleman like me. This allowed him to have a better understanding of my price range and I can not wait to go back to Justin for help!
I loved my experience at Wesley Chapel Toyota!! Aiman was super helpful and definitely steered me and my wife in the right direction, We love our new Kia Soul! Thank you Wesley Chapel Toyota, and thank you Aiman!
My salesperson,Glenn Deller, is the very best! You can truly tell that he cares about your needs as a customer , for him it's not just about making the sale. No pressure or wheeling and dealing just a relaxed and comfortable experience. Glenn and the staff at WC Toyota were outstanding, courteous and quick. The process only took a couple hours. So happy! I love my new car and am so glad to have bought from Glenn and WC Toyota! Thank you!!
An excellent experience that I had from my salesman Chris Joseph, who was extremely courteous, knowledgeable and took the time to explain any questions that I had. Because of his help and advice I am extremely happy with my 2017 Tundra and thank him for his insight. I will inevitably purchase another Toyota for my wife in a few months and will ask Chris again for his input towards my future purchase. Great customer care, service and prompt attention made it a pleasure to purchase my Tundra from Toyota! Thank you!
Called 3 weeks ago and reserved a van to travel to VA for Thanksgiving. When we arrived today to pick it up we were told we could not drive it out of state (this was never mentioned when the van was reserved).
Thier idea of customer service was making one call to one other rental agency to try and honor the reservation made by thier staff, we were then told by a manager, no less, that all he could do was apologize, while we are left scrambling!
I will tell everyone I can to never under circumstances to deal with Wesley Chapel Toyota!
Jacob Maged was my service writer. I had oil change and tires rotated. The experience was awesome! Jacob is very friendly, professional and comes across as being very experienced and knowledgeable! I was in and out of there just as was informed that I d be.
David Rivera and the team at Wesley Chapel Toyota did an excellent job getting a great price on my new Prius.I was pleased from start to finish with the service they provided. I would shop with them again and recommend them to friends and family
Diane Ross
My Avalon was cared for Jacob Maged and he gave the same great service he has always done. A really great employee.
Kyle is a great service advisor! He takes the time to answer questions and make sure that all is taken care of. Highly recommend!
Walter Nenadovic was awesome great sales man very knowledgeable
Buying a new car can be stressful enough on its own, especially when you are working with pushy salesmen that only care about the sale. However, I came in to purchase a 4Runner, and worked with Ernst and Carlos and they both were amazing from start to finish. Ernst went up and beyond to make me happy, and that truly says a lot about their atmosphere and environment. He thoroughly explained everything to me, was patient while waiting for USAA to fax them the financing paperwork, and they even worked me in to get the pinstripe taken off my new 2019 4runner on their busiest day. Even Ed, their finance man, was not like any other finance guy I ve ever met. I highly recommend Toyota of WC, and will be back again for my next purchase.
Great customer service... I was in and out with my brand new car! Thank you sooo much Greg Irving! You cared about my needs and made everything work and go smoothly...
Good service not a long wait. Everything was explained
Amazing experience! We have always been loyal to Toyota and have always been satisfied... We ended up at Wesley Chapel because we had a horrible experience at Sun Toyota last year . I highly recommend Victoria and Mike Abraham to assist you.They listened to what happened to us, didnt sugarcoat anything and got us in exaclty what we wanted and needed. Next car we will definitely be back .Everyone there treats you amazing and they are very friendly
My salesman Andy Ghelfi was great, very knowledgeable and gave us information other dealerships we dealt with haven't especially when its comes to the value of your vehicle after you leave the lot and about the interest rate.. I'm so happy that we were able to drive off in a beautiful camry. Thanks Andy Ghelfi and everyone else who made this experience very pleasant and for making this happened.
Amber was the best by far as my helpful person. She went above and beyond to have everything done that needed to be done on my car. She even gave me a discount!
The only negative is that I was there for almost 3.5 hours. In the future I'll be asking for a transport to and from my house.
Best Car buying experience ever! I had $6500 in negative equity and didnt think i could get out of my car at a reasonable payment. My transmission was shotty and I needed a new car ASAP. Victoria did everything she could and after looking at 5 different vehicles She was able to find me a great vehicle that I absolutely loved at a payment I could afford! She went above and beyond to help and was never pushy. Go see her if you are in the market!
They absolutely take excellent care of all your needs.
I am delighted to recommend Chris Joseph, Carlos and Luis from Wesley Chapel Toyota. Chris Joesph, my car sales person worked with me to find the right car to transport my handicapped mother, meet my financial needs and meet my time limit to secure another lease vehicle before my prior lease termed. He and the others I mentioned by name earlier, went above and beyond their call of duty to assist me in accomplishing all of these things in a timely fashion. I was very impressed with their professionalism, flexibility, and efficiency to work with me throughout the entire process. I would highly recommend them to my family and friends.
While one of the Toyota Sales Staff failed to provide quality service another Staff Member, Ernest Hogarth, provided excellent service and I would recommend anyone who is interested in buying a Toyota directly to that young gentleman. I appreciate his respect towards myself and my family that was a party to this transaction. Thank you, Ernest.
Brandon Card made my car buying experience almost effortless and I m definitely coming back when it s time to purchase a new one :)
Recall for fuel pump took a long time to get parts. That said service day was excellent and efficient . Thanks and well done!
PS installed Apple Play and I wish this was available before much better than Toyota program.
They always cheat customers with their misleading coupons. I changed my car brakes here and they cheated with the same misleading coupon. The price is $45 more even after I use the coupon what the other toyota showrooms charging without coupon. Now they sent a complimentary oil change coupon for me, when i took it to them,they didnt accept the coupon and asked me to show toyota care. Mine is 2010 toyota corolla and toyota care will last long only for 2 years. Better go to other toyota . Waste of time here. This is the third time it happened to me. I gave the rating 1 because there is no zero.
I ve been scheduling services with Pedro Rico for approximately 3 years. He is excellent at customer service! I never feel like he recommends unnecessary work but also feel like he prioritizes the service needs of my car if I m unable to do all at once. I trust Pedro. So much that I defer services recommended/suggested by any other technician.
Very professional organization. Ursula is my service advisor, and I found her to be efficient, confident, and particularly interested in the service of my vehicle.
We just bought a brand new 2016 Prius and we are absolutely in love with the vehicle. Our sales person, Vincent Haley, did an incredible job getting us a fair price. We could not be anymore thankful for his understand and patients. We will definitely recommend our friends and family to him and Wesley Chapel Toyota!
The technician was very courteous and informative. He covered what had been done with my car, as well as problems that were detected. My only complaint is that the prices at the dealership, are so much more than local vendors. I was very pleased with the young man who helped me.
Mike A was very informative regarding safety aspects of vehicle. Really helpful in understanding operation of vehicle.
Great people with great knowledge who care about making sure we get affordable service. They truly care about us receiving quality service and remaining safe at the same time. Anyone who needs car service I will make I send them to Wesley chapel Toyota. Thank you for the wonderful service!
This is a great place for the service of your vehicle. You get to relax with coffee or tea while your waiting. The service employees are knowledgeable and keep you updated on your vehicle needs. Thank you!
Ursla went above and beyond to take care of every detail. We've always been happy at Wesley Chapel Toyota!
We visited the dealership on a rainy day, but we were greeted with smiling people. Corey Canty in particular who had a golf cart to take us around so we wouldn't get wet. He had a great attitude and didn't mind showing us multiple cars. We knew what we were looking for, so we picked a car pretty quick. We were driving away in our new car within three hours. We were very impressed with everyone, but especially Corey.
I recently had to look at cars due to unfortunate reasons. I previously bought my Toyota Camry from Michael Grega and he was super personable, professional and did not feel pressured to make a commitment to buy . I went back to Wesley Chapel Toyota last Wednesday and specifically asked to work with Michael Grega again because of his professionalism. His customer service was outstanding and extremely professional. He was completely understanding of my feelings due to the events that led to me buying a new car. I absolutely love my new Rav 4 SE , I feel safe and secure. I can always rely on Toyota to keep me safe and secure. I recommend personally requesting Michael Grega when you go to look at Toyota's because you will feel find it extremely comfortable to work with him and he remains at the highest level of professionalism .
I bought my car two weeks ago from here and I just want to thank JC Pagan for his help in getting me exactly what I needed. He was the best.!!! I will definitely recommend this dealer to get your car. Everyone is very caring and very helpful. Thank you so much for everything.!!!
Amazing service experience because of Jacob in the service department. Super professional and helpful, finding us the best deals for everything we needed.
Shamir helped me and my family purchase a perfect car that was in our budget. Great salesman! In the future, Wesley Chapel Toyota will be the first place I will go when looking for a new or pre-owned vehicle.
Fantastic service-came to the house to do the service on our Corolla. Everything was smooth and simple! Very pleased.
The facility is incredible and the sales staff was very friendly. There were a couple of hitches in the sales process but we smoothed those out fairly quickly. Massive inventory. Ask for Fernando (he gets 5 stars).
I was really nervous about buying a car! but Steve Barranco greeted me with a friendly smile and said lets talk this through completely. I felt much better after that. after showing me the car and sitting down and talking with me about every detail I was hooked. Steve sold me on a great car and at a fantastic deal. Steve said " I work for you and get you the best I can ". That was my first time ever buying a financed vehicle and I fell great about it. Thanks Steve your the best!!!!!!!
--Shawna G.
Came in to Westley Toyota to have a car serviced, and while waiting decided to look at new cars. Mark Howard ( salesman) explained the different models, took us for a drive, and when our car was not going to take longer, he offered to let us take new car to drive home. Driving it, we really liked it, and called Mark, He went over pricing, gave us more info, and when we came back worked out a great deal on a new car.
We had a tight time frame, He got staff to get car prepared, gas tank filled, had paper work rushed through, and really made this the best new car buying experience we have had.
Karen Frankenbery
This is the first time I used the Driveway service, and I was very pleased! There was good communication ahead of the visit and a personal call for the arrival time. They were very quick and efficient with no contact. In these times we are in, it is such a great service to be able to have. I highly recommend Wesley Chapel Toyota driveway service!
We have always taken our vehicle to Wesley chapel Toyota for service and figured since it's always a great experience why not purchase a vehicle from them.
We were recommended by a friend to Mike Brockway and from the start I could tell he truly wanted us to be happy and was actively trying to get us the best deal he could.
Mike was as no hassle as they come and a true professional. He went out of his way to make sure every detail was covered and gave us the peace of mind to feel that we truly mattered as a customer.
We left the dealership with a brand new Highlander and couldn't be happier.
Great experience, great staff and a truly great dealership.
Thanks to Mike and the entire Wesley chapel Toyota family.
I wanted to share my experience purchasing a 2019 Camry from this dealership on 12/20/2020 in the afternoon. We did not look up pricing for this car which had an unbelievable low price on the lot. The price of the car was $13,700, and we ended up paying $18,632 due to taxes and exorbitant fees. When we tested the car it had not been detailed and the tires had some miles on them. Our sales rep Julie who did everything she could to get us the best deal advised us of the condition and features of the car. Mr. H flat out lied to us. He stated the tires were replaced and the cost of reconditioning the car was $2,400 plus a $995 Doc fee. Also he stated the bank charges them a fee so this is his way of justifying $3,600 in dealer fees. Let me tell you a bank will kick them back some kind of bonus if we keep the loan for at least a couple of months. The rate our son received was twenty percent and a bank or any big investment firm will be happy with that kind of return. Now that high rate is no fault of the dealership but you can bet they will make money on the financing which Mr. H. began to have a disagreement with me on. Now just let that sink in for a minute, $3,600 in dealer fees which is pure profit. This goes for everyone one of you looking at purchasing a car. We need to find alternatives to this kind of bait and switch. They really deserve one star but Julie is an All Star and because of her I am leaving it at three stars. You should steer clear of these big dealerships. I realize Honda and Hyundai down the street are playing the same game but does not mean they are the only options. I was involved in purchasing three cars in 2017, and they all had fees, but they were less than $1,000. Where do we go from here $5,000 to $10,000 in dealer fees for what. Not a thing was done to this car but listed on some sites and cleaned that's it. Not happy at all and the only reason we did the deal was my son really wanted the car, if it was me I would have walked and never looked back. This was a horrible experience and anyone who thinks this is ok, it's not. If you see a response from a manager read it carefully, which I doubt it because they can just bury this one with glowing reviews from folks who just have no clue about financing a car. Maybe these big law firms need to step in and get this under control. A very sad state of affairs indeed.
Checked other dealers and this was the best, most relaxed atmosphere. Go see Jeffery Latham if your looking for a car. Not your typical high pressure salesman. Walked away from several dealerships before I went back here and bought a car.
Wesley Chapel Toyota has the greatest customer service in Tampa Bay, i have a 2015 RV4 with a broken radio and they change it the other dealer such as stadium didnt is even take care of that.
Excellent quality of service, especially Mr. Tony Cuomo who treated us with professionalism and kindness
Frank Millan took the time to test drive 3 different cars with me, so I was sure to get what I liked. Very courteous sales staff. I will miss my Harley, but I LOVE my new Avalon! I visited other dealers in the area, but none came close to the deal I got at Wesley Chapel Toyota.
Walter was so helpful! He was well informed and gave us honest information about all possible choices. I have never had a better experience buying a car. Thank you for making this process so easy.
The service I received was wonderful! The communication was excellent! I knew where they were in the process at all times. Every staff member I spoke to were professional and knowledgeable. They took no short cuts in trying to find the origination of the problem with my car. To top it off, they came and picked me up when they had finished so I their was no inconvenience on family or friends. Very grateful!
Very pleasant and professional experience. They aim to please. I went in with a budget and they went above and beyond to make sure the deal was in the bag. Will definitely go back for another vehicle in the future.
I have been looking for someplace I can take my two Toyota vehicles for routine maintenance, i. e. Oil changes, tire rotation and balancing and feel confident I am not being hustled for unnecessary work. The web site does not work half the time when one tries to use. I have login in several times and all the previously vehicle information I loaded is no longer there; very frustrating. I have used this dealership in the past and my experiences have been mixed due to a previous service advisor I used there. I would have a schedule an appointment for oil and filter change and waited 3.5 hours and it was still not accomplished, not one time did the service advisor come and give me an update. The good news is that at my last visit I discover an outstanding Service Advisor through my observations of him for 3.5 hours. His name is Travis Bell and he is very professional and courtesy to everyone not just customers. He does not make promises he can't keep and he also keeps you updated on the status of the vehicle and I trust him.
THE WORSE EXPERIENCE EVER,I WENT IN LAST WEEK BEFORE THANKSGIVING,GOT APPROVED APPARENTLY CAUSE I CAME OUT WIT A CERTIFIED USED CAMRY. NOW ALMOST 2 WEEKS LATER I GET A CALL TALKING ABOUT I GOT ANOTHER DEAL BUT I HAVE TO PUT ANOTHER $1,000 DOWN..(MIND YOU THEY TOLD ME THEY WANTED TO FINISH THE MONTH ON A HIGH NOTE) SO I TOLD THEM I CANT PUT ANOTHER $1,000 CAUSE OF THE HOLIDAYS AND BILLS COMING UP AND I WAS GOING TO SPEAK WITH A LAWYER,THEN THE FINANCIAL GUY DAVID SAYS I CANT EVEN PUT $1,000 EXTRA HOW CAN AFFORD A LAWYER..... WHO SAYS THAT TO A CLIENT?? WHEN I ASKED TO SPEAK WITH A G.M THEY REFUSED AND HARRASSED ME THE WHOLE DAY SO TODAY 12/3/18 I WILL BE RETURNING THE CAR AND IM EXPECTING THE $1,000 I PUT DOWN.. IM SOOO DISAPPOINTED WITH THERE ATTITUDE AND I DONT RECOMMEND ANYONE TO THESE SKAM ARTISTS. LOOKING AT THE REVIEWS AND SEEING THIS HAS HAPPEND MULTIPLE TIMES I WOULDNT EVEN OF WASTED A WHOLE DAY DEALING WITH THESE PEOPLE... TOYOTA OF WESLEY CHAPLE IS BAD BUSINESS...
Had an amazing experience with Michael today at Toyota of Wesley Chapel. He was patient, willing to help us find our now new leased vehicle. Definitely would recommend you go and see Michael. Great to work with.
This is the place to go!!!! Angie was amazing!! She was friendly, funny, helpful, and very efficient!!!.I will only recommend this dealership and will be back next time!!!
From the moment that I walked onto the lot at Wesley Chapel Toyota, I had the pleasure of being assisted by a young, eager, knowledgeable and energetic Sales Professional by the name of Noe. He was very outgoing with his personality and gave me a lot of useful and helpful information on determining what I needed and wanted for myself as well as a family of four. Throughout the entire process of crunching the numbers for the lease and getting the Toyota Tundra, Noe provided step by step detail on the pros for the leasing option and more importantly how the payments could be worked in to my monthly budget. Based upon the information I had provided to Noe, we were able to determine that the Toyota Tundra 2018 was a terrific choice for me and my family. I feel really happy and good with my decision on stopping in to Wesley Chapel Toyota and being helped every step of the way by Noe and all of the Professionals there as well. I would definitley recommend them on the great service that they provide me.
Keep up the great work!
Robert Johnson took the time to see what we needed and what we wanted. He wasted no time and was honest from start to finish. Lauren was also very helpful letting us know about deals to get us going.
Excellent service! If you re looking for a great deal and exceptional service, this is the place. The sales rep that assisted me Victoria Fuentes, truly takes the time and effort to go above and beyond for her customers! I can say if it were not for her time, effort and great attitude, as well as her help in getting the best deal I would have gone somewhere else. Go see her for a great deal!
Great service great staff called at 930am and they had me in at 1200 and out in no time with great service. Thanks
Customer service is top notch. Warm friendly environment, cookies were fantastic.
Carlos Vallejo truly went above and beyond to get me the car I wanted
First time getting serviced here since getting my new car and I loved it. Travis went above and beyond to make sure I knew what was going on and was very polite. Most definitely making this my go to spot!
We went here to look at a particular car. It was up front when we arrived, we were quickly met by Harry W., who wasted no time letting us see the car, test drive it, and look it over. We were ready to talk numbers so we negotiated down to their best and up to our bst quickly, the whole negotiation taking about an hour. They were respectful, didn't play "hardball," and we felt like we were squarely dealt with the whole time. I came back the next day to finalize the deal and finish the paperwork, and was out within an hour. This dealer and salesman valued my time and my business, made me feel respected, and sold me a great car for a great price. What more can you ask for? I would definitely recommend and would gladly buy from them again.
Had a great experience at Toyota and excited to continue to do business with sales rep Michael Abraham.
Shamir has been an amazing sales representative. he really made this car buying experience a great.
I came in to look over 4runners with my husband last week and wanted to thank Kelsey Nash for the exceptional service and knowledge!
I had a great experience at this place. I feel like I got a great deal for my trade in and for what they wanted for the car. When it boiled down to it their lifetime power train warranty on new cars was a big factor that helped. I had a prius. Couldnt go back. Wanted the next car I got to last me the rest of my life, so obviously getting a new prius that had a lifetime warranty seemed like the best idea. The power train did not include the battery but the factory warranty for the battery was 8yrs/100k miles and an extended warranty really isnt that costly if you want one later down the road. If I had to suggest a salesman it would specifically be John Wojcik. In my opinion he was a great salesman and I felt no sharky pressure, even when discussing price, unlike most auto retail experiences.
Sales person John was great and made car buying experience as good as could be expected. Would refer family and friends to deal with him
@hector king very good service good communication we feel tailor-made with his service and the main thing was the professionalism that he demonstrated with me as a client that I am
Wesley did an amazing job walking me through my service options and breaking down the charges . Best dealership experience by far . Would definitely recommend.
My father and myself (a new driver purchasing my first vehicle) went to WCT ready to purchase my first car as a lease. Gregg Irving did a phenomenal job at helping pick out vehicles I was interested in as well as explaining, in depth, the pros and cons about my go-to vehicles. I settled on the 2019 RAV4, which has been amazing so far. Thanks to Gregg, and Wesley Chapel Toyota! I recommend going in earlier in the day because it is a lengthy process, but worth it.
I had an amazing experience at Wesly Chapel Toyota especially with Gregg Irving , after speaking with him over the phone i knew i wanted to purchase my vehicle at this dealership. Although it s two hours away from where i live , it was well worth it .The facilities look great and all the personnel was very professional and courteous.They will do whatever it takes to get it done and make sure you re happy.
Ness was a great salesman! He was so personable and helpful. We purchased 2 vehicles today and he was really great about working everything out for us and made the process easy. Would highly recommend him!
Really great customer service, Jack Peck helped us out and made it a very pleasant experience.
I wanted a particular car and the 2020 Rav4 Hybrid in blue is hard to find in Tampa. Well, I found it here. Caroline was very helpful and upbeat. She made the whole process seamless and relaxing. She put the extra effort to make sure i was satisfied with my purchase. Waseam in the finance department continued with the excellent customer I had received from Caroline. This is my first Toyota and I was able to get the vehicle I wanted. Thank you Caroline and Waseam for all your help.
shamir bacha thank you for everything, you gave me a great deal, thank you wesley chapel toyota
I came into this process searching for a specific vehicle and it so happened that I was fortunate enough to meet Scott Lavancher. He was very well versed and passionate about the Toyota Tacoma. This made our experience much more personable. Everyone that was involved was very nice and helpful.
Pedro Rico was so helpful getting my car fixed. He was very knowledgeable and personable.
wesleychapeltoyota.com
