Websource

Customer service is amazing, they always answer their phone, always respond to emails, they explained to me the delay with usps is very normal. Prompt service, websource is stress free. Compared to the other company I was with. With websource I don't have to constantly be calling to find out the status of a package. Keep up the good work. I'll definitely be ordering more stuff with them. And no annual fee is good. Although their rates are a tad bit high compared to others, you're paying for excellent, fast, stress free, service. :) Update 3 years later - lately I feel like I pre alert in vain, always have to keep sending my invoice,when I pre alerted the amount. Also slow email responses or none at all. A few times the delivery guy showed up to deliver items when I asked for it to be held at the warehouse, due to not having someone around to collect etc. Prices are getting ridiculous also, not making any sense order something for 13$ 2 pounds cost 150, next time I cost 113$. Just might have to make the switch

Over the time, they ve become super crazy with their shipping prices

Delivery service is very quick. Issues arise when you have an issue like damaged goods. At this time it seems like the mandatory insurance was just your gift to them. Customer service is horrid at best at such times.

There service and standard have drop, it's not how it use to be.

Service started off ok but has being deteriorating badly during the past months

Service is not as good as it used to be and they are really expensive now

Very disappointed with this company lately. Our last 2 orders have been delayed over 2 weeks from the date they were received in Miami. The most recent order has been lost apparently. We tried to call to inquire and they've now disconnected their phone because too many people are calling to check on delayed / missing orders. Tried to email and no response. We had to go in physically to check our order. The only reason I'm giving 2 stars is because they used to be a decent courier service. Now I would caution anyone from using their services.

Would have got a better review but the security on d compound needs to know how to address customers visiting a private business

Been using them for over five year and they were awesome. Of recent times they have been over charging and double charging. Even when it s brought to their attention with receipt to show there s still no resolve.

Have been using them yearsss now. Prices wasnt so bad then but is wayyy more now. Service was quick and good but now They does deliver extremely late, without noticing you of the exact date or putting it on there websight when you will get your orders. Have to be messaging the courier right through to find out.

Service started off great but now is lacking big time, even customer service has gone down hill and for the price I'm considering switching to another company.

Service is dropped drastically. Long waiting time on the phone,23mins is too long. Little follow up, they just leave your package their when they don't have couriers.

Was good at the beginning but now they are very expensive

Packages are always on time, service is fair, HOWEVER, the prices are now RIDICULOUS! We ordered a Two pack Avent SIPPY CUP set and we were charged $109. Really?

Their services are excellent however, rates are climbing. I was charged $1200 to clear an iPhone in February . Some extremely light items are placed in big boxes and stuffed to increase weight and charges

Worst most unreliable courier I've had. Waiting since before Christmas and sending emails. Expensive should mean good service but it's ridiculous.