4 years ago
I posted the following paragraphs and one week let...
I posted the following paragraphs and one week letter I received a check in the mail refunding my money. Had to change my rating from one star to five star. Thank you Weber Chevrolet for doing the right thing. (They did not even ask for me to revise my review.)
I had electrical trouble with my Chevy Tahoe. They were very nice, however they charged me the $132.00 diagnostic fee which they explained to me they could not actually do because I had an after market radio installed.
The tech said best guess was that it was a radio problem and recommended disconnecting and did. Drove away and at first light in four lane 55 mph the Tahoe died, no power and dangerous situation one mile from the dealer and since they closed at 6pm and it was 6:02 they did not answer. Handy Ranken auto tech came to rescue and said it was battery cable connection which after jiggling truck started.
Took back to Weber, explained and asked them to reconnect radio.
in conclusion
Did not do the computer diagnostic.
Charged me the $132.00 computer diagnostic fee plus tax.
Car broke down in dangerous place one mile after leaving.
Took back to have radio reinstalled.
Two days later entire car began shutting off and on door locks going up and down in 70 mph traffic.
Problem solved by audio tech in Alton who inspected all wires and fuses.
Never going back