Waverley Renault Review

One of the best dealer experiences ever. S***e, the Renault salesman knows his products inside out and has been selling Renault for many years. The service department can be busy at times, but they also know Renaults inside out and get the job done. J*****a has been an excellent and attentive service writer who knows Renaults. One curious problem took them time but they never fobbed me off and finally figured it out. I once "door knocked" a newer Renault dealer that opened closer to home and found they did not know the range as well as I and service seemed a Holden environment with Renault a step child. I would buy another Renault from Waverley in a heartbeat.

We just love love love our new car. Serge and Arthur were helpful and patient each step of the way.

Well, It was really the most unhappy experience I have ever had - visiting Renault Glen Waverley. However the salesman was polite, but I felt as if they are doing me a favour to test drive their cars.

Firstly, I was told that they are very busy at the time I was there as they delivering few cars and they would provide me with the low line version of the car I was looking after while I have requested frankly to examine the petrol high-line model of Koleos.

Secondly, when I reached the car that they provided I was told that I can not do the test drive with my two kids inside the car; and I need to leave my kids with my spouse. When I insisted on that, the salesman said that he needed to check with his manager and I had to to wait for extra 15 or 20 minutes beside the car with my kids till he got such approval. The noticeable thing is that there were two kids boosters installed inside the car which gave me the indication that I am testing one of the staff members car.

Thirdly, when I finished the test drive, I requested again for the availability to test the high-line petrol version that I want to buy and the answer I got by the salesman man that the other options of the high-line version were just extra functionalities that I could play with and they did not make a difference with my driving experience. I really found this answer not professional at all because there are some options in the high-line that you really need to test (like Sensors , Easy Park Assist, Blind Spot Warning, .. etc) apart of many interior features of high-line model that I need to examine.

Finally, The salesman told me that they do not offer the high-line petrol version of Koleos and they will not offer that in the future while the only option I have is to test drive the high-line diesel version. And; he did not even offer me to see the high-line version during my stay in the show room and did not offer to schedule another visit (If he is really busy at the time I was there). He did not give me a brochure when I asked for; saying that they ran of them.

I visited showrooms Mazda, Honda, Kia, and Subaru and nothing from the above attitude has happened. I do not recommend this showroom at all.

Update: If Renault Sales team made good check, they will find that I visited the show room 2 hours before their closure time I also left my email and phone number with the salesman in order send me the brochure of Koleos. But no one contacted me at all.

Serge and the team at Waverley Renault were fantastic in helping me get into my new Koleos Intens.
Highly recommended!!!!

Purchased a Renault Clio from Waverley Renault last week.
The sales manager is Serge Fernando. Great experience. Serge was incredibly helpful and accomodating. Everything went smoothly.
Serge called me a week after picking up our new car to ensure we were happy and I confirmed that we were more than happy.
Better experience than what we received when my wife purchased her new Mercedes.

Love how they are always transparent with servicing costs and always have a free coffee and loan car available.

Pete from the Renault Tyre shop was absolutely amazing to work with , very friendly , professional and did an excellent job with recommending me the right service. What a wonderful friendly helpful professional .

Amazingly helpful and courteous staff, everyone went out of their way to make my purchase experience as enjoyable as possible. Highly recommended to anyone looking for a new car!

Probably the worst dealer, just spoke to a consultant on the phone name Duncan very rude he was not able to match the price so he decided to hang up....wouldn't be surprised if they close down!!

The Service assistant (Darren or Darryl) i dealt with had all the people skills of a potato. On both occasions he has been abrupt and slightly obnoxious. I wont go back again.

Bought our first Renault car which is a Koleos. Thank you to Michael for his excellent service. He made our purchase run smoothly. Will definitely recommend Waverley Renault!

An absolute pleasure to purchase a car here. Very polite and friendly salesman (Serge), great knowledge of the benefits and features of the car, kept us informed as to delivery timeframes, very accommodating to our requests. A completely different experience to that which we received at the other Dealership across the road. Well done Waverley Renault!

Worst customer service ever experienced would not recommend this place.

Renault service are incredible, made time to diagnose and repair my car when they were very busy

Was a absolute pleasure to deal with Adam and the rest of the Team at Waverley Renault, nothing was too hard for them, and they have fun along the way too. Would recommend anyone looking for a new car to go down and see Adam for the Best Service and price and a good laugh too.

Thanks Rob. Ive been there a few times now and its been horrible with Dave and Darren. Darren didnt want to help when my transmission had seized and it was quarter to 5 on Thursday. Pretty much said nothing we can do, call back tomorrow morning. And Dave on the phone, could not be less helpful. When i came in to the desk, it took what felt like a few minutes for him to even look up. The level of disgust on his face and the look that he didnt even want to be there was enough to put anyone off.

Brilliant service. Took time to explain servicing and provided a video underneath my car - above and beyond expectations.

It has been the best experience I have ever had. The sales consultant Kevin is friendly and shows his professional in all the things about the car. He is also willing to providing guidance on registration queries. We are very happy with our newly purchased car and all fantastic services provided.

Thanks for the service Waverley Ranault, feel amazing to drive my ride now and thanks for the additional car wash...vinaka

1 star is not even worthy of the level of condescending and arrogant customer service I received from the service department. I called up to ask about a road worthy for a Renault and the way I was spoken down to like I have no idea about cars is beyond me. no explanation to my questions and abrupt responses. to top it off was informed I have to wait 2 weeks. will definetley not reccomend this dealership to anyone.

Thanks to the entire team at Waverley Renault! Loving my sporty Clio!

My wife and I purchased a Renault Koleos recently from Waverley Renault.
We highly recommend visiting this dealership as the customer service was amazing.
Joel who we purchased the car from made the process very relaxed and fun, nothing was a problem which took the stress out of our decision.
We absolutely love our new Koleos,
Thanks Joel and Greg for the amazing buying experience.

Didn't buu but Adam went out of his way to make it possible

First Rate friendly competent professional service.

Ridiculous! The WORST customer service from the used car sales. After driving 35minutes to this specific dealer to see a specific car - Me "hello, may we please test drive the white Koleos?" Him "are you ready to buy today?" Me "lets see how it drives first!" Other man comes out with keys "which one?" Me "the white one in the middle section" Rolls his eyes and grunts "yes of course....the one in the MIDDLE"....Needless to say we literally turned around and took our business elsewhere. No wonder used car salesmen have a bad reputation...

Serg, Michael and Kyle have made buying my new car the most exciting and enjoyable experience. I can not thank them all enough for treating me with the utmost respect and actually listening to my individual needs. They took all the anxiety out of negotiating on a price point and I m extremely happy with the outcome. I would highly recommend anyone considering a Renault do not waste your time with any other dealer, go straight to these amazing gentlemen at glenwaverly.

Amazing service from Serge and the team from start to finish!
Unfortunately they didn't have exactly what we were after but I thought the least I could do is leave a positive review. If you're unsure of who to trust... give these guys a go, you won't be disappointed!

just serviced my renault koleos. They so friendly and helpfull. am very happy about your service. Thanks.

Avoid at all costs! A family member had a bad , overpriced experience with them.

Our experience in choosing and buying our beautiful new Koleos at Waverley Renault Dealership was just fantastic. We were met with the most friendly, helpful and courteous staff. Michael who was looking after us all the way, through the ordering our vehicle with the special specifications we wanted, updating us on delivery and answering any questions we had through this journey. Serg and Michael made our delivery day so very special it was just wonderful. Big thanks to you guys for your attention, your courtesy and kindness you have given us - YOU ROCK!

I have been calling this company for several times to put my vehicle for service. when ever I call, the call get transferred to the service department, and after a long waiting on the line no one answer the call. Therefore I have left the messages to the receptionist, they said they will call me back and let me know the details for the service, but its been a week no calls from them. I'm really disappointed about their service, Also again today I called them, but as usual same scenario. I had the same experience on my first service as well. If I would give zero star, I would.

Service department blamed me for a fault with their equipment.

Ring the parts department to get some parts for trafic. The guy was extremely rude and told me I need to know where you are calling from, I am not a mind reader . Will be writing to Renault head office.

Great quality service. Drop off and pick up provided, free wash and vacuum and event a video was sent of the technician showing me around underneath the car and what had been done. Very impressed!

Today, getting a "fuel system problem" and "STOP" on the dashboard of my 15 month old Koleos. Ring the roadside assistance who doesn't know what it means. Ring the service department of Waverley Renault - "oh we can't look at it, we're booked out till next week" REALLY REALLY POOR SERVICE, WAVERLEY RENAULT. What's supposed to happen for unbooked problems like this?????? NEVER BUY A RENAULT!!

The perfect place that anyone Kangoo for a Renault! They have a lot of Trafic driving past that should pop in and say hello to the lovely lady megane!

I and my Trafic are new customers to Waverley Renault, having just changed from another dealership. Geoff and his team were very accommodating, very friendly and did a super job in quick time. I highly recommend them.

Fantastic Service at Waverley Renault, my Mother is extremely happy with her car. Kevin was fantastic, his attention to detail and friendly manner was great.

Great service and experience with the guys at waverly renault.lovin the koleos!!

Nice environment, friendly stuff, quick service.
All good!

Always friendly when i get my work car serviced here, weren't mad i was running late in a loan car due to bad traffic and stayed back so i could collect my car!

After inquiring about a used car I later received a follow-up call (not sure on salesman's name) and was immediately met with hostility from the salesman after/while I questioned the price and then explained my reasoning, where then after being asked what my line of work was, I was told to "stick to that because you know nothing" where he then promptly ended the conversion. Not really a good look for him or the dealership if that's how he speaks to customers without even trying to make anything of my interest in the car by countering or saying what he could offer at all.

Thank you Greg and Michael for looking after me with my car purchasing experience you dealt with me professionally and came up with options that suited my needs .It was the best experience out of all the dealership I have visited.I highly recommend Greg and Michael anyone.

Serge knows Renault inside out. Great to deal with, very professional.

Quality service & friendly staff. Allwayes look after .

I had a terrible experience with the Sales Manager Serge. Do yourself a favour turn the other way and don t buy a car from this man.

I brought my car in for a service today and everything went well. Loan car was available. A descriptive feedback on the general state of my car was sent to me in a short video which is great. Thanks. Julien

Our Master van was off the road with a part needed from Renault Australia in Melbourne - best case we were given by the local dealer was 'approx' 4 day delivery to the Central Coast NSW. We contacted Paul from Spare Parts at Waverley Renault and he jumped at the chance to sort this out for us. He had the part picked up and available for us to collect and ship to Sydney on the same day. Fantastic service at the right price - highly recommend. Thanks again Paul

I did my first service with waverley Renault and they close the hood with missing pats. They have removed them at service and not put them back. I realize day later when a smoke comes up. I never go this service center and don't recommend to anyone.

If there were more car salesman like Adam at Waverley Renault the car sales industry would not have a bad reputation. He service was excellent. He wasn't pushy, he was able to answer all our questions and we felt we could trust him. I would recommend to anyone wanting to buy a car to go and see him.

Gerard Bourke

Had a great experience with Kevin at this dealership. Kevin was quickly able to narrow his information on the Koleos we were interested in and get us having a test drive in no time. He was patient, present and willing to answer all our questions. We visited Kevin a number of times over a couple of days to make sure we were happy with the model we were planning on purchasing, before we did in fact purchase. Each time he was friendly, welcoming and ready to answer any of our queries.
Thank you so much for you help Kevin, it is great to know there are car salespeople out there that don't rush you and pressure you into purchasing decisions. Thanks again Kevin!!

Couldn't be better than this. Best Renault Team in Melbourne.
I will like to especially Thank Peter (from service department) for his above par customer service.

Walked into the dealership and was not greeted for 15 minutes, once I was greeted I enquired about a vehicle asking about the features and the sales person stated "what you see is what you get".. could not organise a test drive for me either. Left very unhappy. I am in sales also and have never experienced such bad customer service.

First time I went to Waverley Renault for service. After I bring the car home got a rubber smell and open the hood. I found they have not put back the parts they remove at the service. Under the hood my car looks like a kayos.
I will never go there or recommend to any one.

I bought a new car here six years ago. I have had no trouble with the car, but have never had a service run smoothly. Usually, the booking day is made incorrectly and/or a loan car is not booked and/or a part was not ordered in. I have to call the week before to correct their booking mistakes. This morning I vowed to my wife that if there was any trouble with my service booking today I would trade-in for a different make of car...Goodbye Renault.

My service experience with Tim Hristakos has been anything but pleasant. Although he gets the job done, his service without a smile and his untactful remarks has left a bad taste in the mouth. For example, when I told him at 11:30am that I hope my car can be ready by 12pm (which I had already informed when I called to book the service and which they had agreed to) as I need to be at work by 1pm, instead of reassuring me that it will be ready by then, Tim unhelpfully and curtly said that it might take longer as a few more things had to be done. The service department had also wrongly noted my pickup time as 1pm instead of 12pm, which I had to correct them in the morning of the service. A pity about the poor attitude of Tim and the service team, as I really enjoyed driving my Renault Clio

Thanks Mr K. Brooks. Great people best service. Very supportive to select the right one.

Never had such great customer service and product knowledge at a car dealership like I received from Serge. So professional and definitely someone a pleasure to deal with. Wow!!

30 minutes of browsing out the front with no acknowledgement... And they wonder why car sales are down

Amazing deal for the van I just bought! Very pleasant and helpful people. Michael helped with everything and got everything done asap! Thank you!

Purchased ex demo Clio Intens. The appearance of the car is great and a test drive showed a how quiet and easy to drive the car is. The friendly staff made the sales process very efficient and it was a pleasure to deal with them, especially sales consultant, Michael Lachina. All the vehicles many safety features and controls were clearly demonstrated.

I drove over 40kms via tollways to buy a new car on Sunday and wandered around an empty showroom for 5 minutes before being told to turn around and go home by a rude and arrogant salesman who refused to give his name, just for requesting a test drive of a Captur. Without knowing my financial position, I was told it was out of my $25k+ price range and not to waste his time. That is the warm reception and consultative approach you can expect from the so called manager in charge. The dealer principal needs to seriously look at the loss of business and sad reputation for the worst customer service I have ever experienced in my life. Greg even got in my face before turning his back and walking away. I took my business to another Renault dealer the next day and did the deal over the phone.

Very bad experience. The staff cannot even order the rubber for my renault fluence brake pedal correctly.

Called in today an enquired about Trafic van. The salesman was so low pressure I question whether he should be in sales. Didn't ask my name, or contact for a follow up..... Furthermore, he didn't have a card on him, which he had to get from inside, didn't introduce himself....didnt try and secure the sale. Brochure? Follow up call email etc....really seemed like he wasn't interested in my business.
This is the reason why Renault struggles to make an impact in the Australian market. Product is as good or bad as any other....sales and service are poor. I wanted to spec and place a vehicle order when I went to the dealer today.....Sale Lost.......I will be looking elsewhere.....my $ spend just the same elsewhere.
Get it together Renault