Waldorf Astoria Jerusalem Reviews

Waldorf Astoria
The shocking experience of 2020 - price of 7 stars, service of the corps house.
We arrived at Waldorf Astoria after we wanted to book 2 nights at King David with the extended family we booked at King David. Unfortunately King David was full and in Waldorf Astoria there were still places but at an additional cost of more than 2,000 shekels compared to King David.
When we arrived at the hotel we were told we had to pay for parking (at King David the hotel pays for parking, as well as at other luxury hotels in Jerusalem) that the pool is not open, the bar on the roof terrace is also closed (the employee explained we could buy something in the lobby and take it upstairs). Spending time there with the kids, it was noticeable that the last time it was cleaned was last summer (for three pigeons in every corner, everything is full of dust).

But the lack of services in any other luxury hotel in Jerusalem did not prepare us for the shocking service experience during our stay.
Room service that does not arrive (tip for the disappointed host - if you call at least 4 times for reception and wait in the room for two hours to get what you asked for, at the end it arrives), messy breakfast (waiters do not place orders and as a result, the table is crowded but not at all Dinners with specific dietary requirements at the table) and for dessert, there is no newspaper. In fact, it is inaccurate. When I called the reception to ask if there were any newspapers, I received the answer, "There is Israel today in the lobby below. If you stay, take it. '

The highlight was at check-out - when we arrived at the reception, I asked to speak to the manager. Get on stage the Rami Mukhtab - a man from whom the word service could not be further. Our expectation was simple - to get a refund depending on the fact that most of the services at the hotel do not exist. It does not make sense to pay a full price that is thousands of shekels higher than other luxury hotels in the city where all the services are open and the service is much better. I decided to bring some of the pearls of poetry in my direction -
"There is no situation where you paid 1,000 euros per night, maybe NIS 1,000"
"We do not have a pool, there never was one" (attach a photo of the pool from the website)
"Your luggage is there sir" (I had to load the luggage into the car myself, because why not. I enclose a video with the transport of the luggage).

This is our fourth stay in hotels since the beginning of the summer, nowhere have we paid so much for so little. Very disappointing and we expect to be contacted with us regarding our stay.

Fantastic food, exceptional service. Beautiful place. Highest level of kosher.

Special hotel to make meetings and visit happy friends at!

Very nice place to stay but what I can t believe is that they don t have drawers deep enough to put your clothes in.

This is a hotel that can enjoy a magical holiday in a different style than what is customary in the city. For example, you will not encounter photographers entering the lobby to photograph grooms and brides (I was the photographer who was removed from it) unless you pay tens of thousands of dollars for the hotel Representative at reception)

Also, as a luxury hotel that costs a fortune, I would expect that at least the parking will be free of charge, or that if you have to pay to the exorbitant room price then the parking price will probably not tickle you.

In conclusion, a prestigious place, taking into account foreign guests, less.
But understand this, for the benefit of the guests who paid

Excellent hotel at a very very high standard The rooms in the hotel are clean and spacious The service is excellent Courtesy and generosity Personal attitude.
The food is very tasty and the level is very high.

Warmly recommend the restaurant in the hotel lobby. The food is delicious and the service is excellent, a real experience

Spectacular, located throughout the center of Jerusalem, impeccable, excellent food !!

Beautiful place and price in just a slaughter restaurant !!!!

A very nice place and excellent service Everything was good The problem is that the food was just cold and I had no idea why but there was also a few things that were warm in place and very luxurious and very good service

Luxury alongside nostalgia.
A place with a taste of more.

Great hotel!!
The service can be better.

Excellent!!!! The best hotel in the country.
The restaurant in the hotel is the best in the country and one of the leading in the world. Compliments to the chef who managed to bring a kosher meal to this level.

Amazing luxury hotel,
The hotel is intended for the whole family and especially for pensioners, an exciting place, charming service and located in the middle of Jerusalem, it is highly recommended to come and relax here !!!

Impressive hotel in its beauty, meticulous attention to detail, excellent service, central location in Jerusalem.
A real experience.

Stunning. Pretty. well maintained . Everything is clean and new. Upgrades galore. Like an island of luxury in downtown Jerusalem

Hotel is chic and comfortable. The food is incredible.

Great 5 star hotel with many services and advantages

Magical...
but a swimming pool is missing

Perfect place!
Shabbat Meal; Evening and morning - a satisfying and delicious meal.
The service staff was available and accessible to any request.
We will be back again in the future for sure.

The Waldorf Astoria in Jerusalem was one of the hotels where I can say I've been better. The room was basically clean, the bathroom was well equipped and was really big. One thing scared me though, that I found a used diaper in a corner of the room where the cleaning staff should have found it.

The food was very good for breakfast, lunch and dinner.

We traveled in a group and unfortunately was stolen in some rooms. This hotel and the prices that are required should not happen.

The hotel is very centrally located and you can make good excursions on foot.

Beautiful. Great service. Very friendly.. Just was disappointed that the pool will not be ready till end of 2014

Place is beautiful amer the breakfast manager is really good

On November 1st we stayed at the hotel.
We booked a room with a balcony. However, there was no lighting on the balcony. They sent us a representative to the room to check.
The answer we received is that for safety reasons it is not possible to do lighting on the balconies. I expressed to him the dissatisfaction. I want light. Went back a second time and offered to take a lamp from the room and drag it to light up the balcony a bit. I refused.
The representative went for the third time and came back with another offer to pay for a bright restaurant for the anniversary we came to celebrate.
Of course that was not the goal. I said no thanks and decided to leave the hotel.
At reception the representative was surprised we were told that the place is not to our satisfaction and we ask to leave
We handed him the keys and the name of the representative who took care of us. We asked what was happening with the payment and he said he did not think there would be a problem because we were leaving. And we said goodbye to the representative who took care of us.
I am writing to update you that these two and a half hours cost me thousands of shekels. Half the night. Of course we said we firmly refuse after all the heartache. She said she would come back to us and get back to us through the bank account. Robbery is the word.
If you want a bright balcony to celebrate you will find a balcony in the dark. And all this for a handsome sum of thousands of shekels, enjoy.
We took to the streets with a suitcase and a dream to look for a hotel that would agree to receive us with minutes notice in honor of our anniversary.

Caters for an ultra orthodox clientele, felt a bit out of place but very luxurious hotel and a lot of glitz

My second or third stay here - and I am forced to downgrade you guys: The carpet next to my bed (room 123) stank of vomit and gallons of chemicals that tried to mask the stench. Still, I really like the hotel and hopefully will return.

Superb and beautiful hotel.
The setting is exceptional, the bedroom and the bathroom are magnificent.
The welcome and the doormen are very pleasant, especially George.
See you soon.
Didier ptak and Laurence Duchossois

My dream of becoming a son-in-law there is a dream that only twenty can dream

Spectacular hotel located close to Jaffa Gate and light rail. Impeccable service and great attention to detail. Kosher restaurants with delicious food. Architecturally amazing.

High service awareness, pleasant atmosphere and indeed expensive, but suitable for those who want to indulge

One of the most prestigious hotels in Jerusalem in particular and in Israel in general

This review is for the restaurants in the hotel as an outside guest. First we visited the restaurant in the hotel lobby, got the menu and waited for over 30 minutes but no one came to take an order no matter how hard we tried and we left the table. The second time we visited the rooftop restaurant, well it is on a 4th floor roof and the very definition of limited views, service was amateurish and very slow and inattentive. On the good side - the food was well made.

The hotel is luxurious, modern in an old building. There are deviations in the direction of kitsch and the design is a bit cold, but at the entrance, I have not been there and so I can not go beyond that

The hotel is absolutely beautiful. Staff is outstanding and rooms incredible!!

Beautiful reception, decoration, given my economy can not stay at the hotel, but I went to tea, and I was disappointed, one of the best hotels in Jerusalem ... It was a common service with simple dishes without the logo of the hotel, a Worn teapot that was spilled when serving ... Expensive, NOT according to a 5 star hotel ...

A beautiful and pampering place that provides great value for money

Absolutely beautiful hotel. Would love to stay here on a future trip!

Probably the best place to stay when you go to Jerusalem. It has all the imaginable comforts of a Haldorf Astoria, high tech rooms and a perfect location just next to the old city. Certainly not cheap, but the best option to crash at the end busy walking days

This place is absolutely gorgeous, great service. Close to Mamila and the Wailing Wall.

The bureaucracy was terrible. We were held back for over two hours when we arrived.

I have come to leave a delivery for a family staying at the hotel. The shipment was apparently a surprise and had no last name on it. Even though I knew who the address was and what room it was in, they would not open the elevator for me, but I would contact the guest and he would come to pick up the package. A little humanity on Friday night, half an hour before Shabbat, will not hurt you

Great and exceptional hotel. Beyond the special history, the room is great and luxurious, the service is wonderful and rare, the food is excellent and rich, the atmosphere generous and luxurious. Highly recommended!!

Glamorous Looby, super place for Business meetings, encounters and pleasant place to talk, in the middle of Jerusalem.

I was there for a party the staff was great food was very pretty, and there was plenty.

The hotel is beautiful, it's just a pity that the prices in the sky could have reduced prices during this period, which would have allowed more people to stay at the hotel

Beautiful rooms. Great beds. Hotel gives off a very elegant vibe from the moment you enter. There is an Intricate room lighting system that does not work very well. This high level of hotel should really have 2 lavatories. Very small fitness center.