Poole nhs Foundation Trust Review

I was admitted last Monday with suspected Diverticulitis. Right from the start the medical staff in the emergency department were wonderful, had to wait a little bit for a bed to become available,but all good things take time.
A big thanks to the doctor , can't remember his name but was from Nigeria won't forget him for a while thanks to his rectal examination, wasn't to keen on that. Once on the ward B4 bed 4 I could not of been looked after any better all the nurses, Doctors, and even the tea,lady and cleaner were top class. Everything was run like a well oiled machine.you people do a wonderful job, a godforsaken one, for what I saw within that week.you all deserve a big pay rise. A really big thanks to Sarah really on the ball. One final mention is to the kitchen staff, everyone moans about the food, but to be honest I've had a lot worse, lots of choices, very healthy. Love to see what their diet is at home. Finally discharged on Sunday. With a big wake up call, total change of life style, and believe me for once in my life I'm listening.

Apart from parking which can be horrendous at times the hospital treatments are excellent and the staff go out of the way to be helpful and friendly. Give you confidence if nervous about the treatment you are going to receive

It's Jefford not Buckley lol fab hospital the staff are so friendly and helpful and now what there doing unlike some hospitals ive been too. Keep up the hard work Poole hospital staff and welldone

I can't thank the staff enough. I came in on Wednesday 10th August for surgery with Mr Carpenter and this team. His team are amazing. Anne Chalk came out of way to pop in and see before my surgery, after my surgery and before I left yesterday. Her care and compassion was amazing. I would also like to thank Leslie in main theatre, who came be down and held my hand until I feel a sleep. I hope her fingers are ok. I would like to thank the amazing staff in recovery and on ward b2. Your team of doctors and nurse are truly dedicated to there jobs and made my hospital stay a lot earlier. Thank you. Xxxx

Very poor service at reception but doctor very good

Sir yesterday I attended Poole Hospital for a PET Scan at 5pm, the nursing staff were so kind and explained the procedures and totally put my mind at rest, it was a delight to meet such nice folk doing a hard and often under pressure job, thank you very much.

Waited at home for a phone call from the hospital as advised by my GP as my wife could not stand or sit, so it's not advisable not to go directly to the hospital as the wait would have been too uncomfortable for her. 5 hours at home, and another 3 hours in hospital 'waiting' is unacceptable!!! I appreciate that it's difficult for them to do anything about this, however they could clean the place. Honestly, I wouldn't let my dog sit on the floor. Cigarets, dirt, food and god knows what else. It reminded me of a third world county waiting room! Clean the place up and make the wait a little more bearable pleae!!

costa cafe in hospital makes lovely coffee. staff very helpful

I go here very frequently with work and I have to say this is a really good hospital. It won a&e of the year. It's a trauma centre that specialises in paediatrics and fractures.

Day 20/06/2019 HOUR 11:45 PM branch "ELMWOOD" (E1) MRS. CHINESE DOCTRINE OF ORIGIN
She behaved very badly and not responsibly! My son, accepted at the ward, at 9pm to 11.45 pm, we waited for the doctor who came and stated that a blood test must be done. By 3am we waited to hear that you are going home because there is no danger to your life for your son! Such a doctor should not work in a hospital
In this department is also terribly dirty And especially the kitchen and all the utensils there!

Staff could not have been more helpful, efficient and professional. Excellent care.

Attended A and E with broken ankle last Saturday night The prompt and perfect care I recieved whilst here was amazing. Every member of staff who helped me was so kind patient and caring.Had to attend again today with further problems again was treated so well . Crazy thinking this hospital is due to close I've had lots of care at Bournemouth hospital al in the past. Poole is by far the best

My daughter was seen in A&E for stomach pain and feeling unwell yesterday afternoon as advised by 111 due to her history with gallbladder complication. The very young doctor was absolutely brilliant very thorough and very experianced and professional Can t say much about my daughters gall bladders experiance 18months ago with another much older doctor, which left my daughter with zero trust with doctors as she was seeing the same one. She was very reluctantly to be seem by Poole yesterday. I am so relieved and feel great support for the staff as the fabulous doctor has regained my daughters and our trust back. The service was out of this world, due to the kind staff yesterday we mustn t forget the nurses, xray and path lab. And it was a weekend. A big big Thank you. Abbies mum

Critical care were brilliant .
The Doctors and Nurses here saved my life twice. Pneumonia in April 2019
Double Pneumonia the second time.Put in medically induced coma for three days, so in Critical care for a while. The Doctors and Nurses were second to none.
As were the staff on Avonbourne ward (A5)
Thank you everyone who helped, you are amazing!

My friend woke up on Saturday with fewer, sore throat and enlarged toncilis. So we got to Pool Hospital emergency and I have to say I did not expect such a pleasant experience. Almost no waiting time, all personal (doctor, nurses, receptionist) was very kind and caring and helpful. Thank you for that!

in 1974 my son was admitted to Poole general ( as it was then known) he was just 18 months old, my gp called the hospital told them his symptoms and Mr Simkiss who was the paediatric consultant came to my house in his own car!! after a long wait while he and his team worked on my son I was told he had chronic nephritis, I was so scared I was going to lose him, but thanks to the fantastic service of all the stall on ward B1 my son is now 42 and has 5 children of his own, but had I not got him to poole that day he could have died, so this hospital is the greatest, Lynne Fox.

Was admitted to this hospital for 2 days on the Ansty ward. I need to give a speacial shout out to harriet and danni on this ward becuase tmi felt they both kept me informed and where incredibly warming towards me. I was able to concentrate on getting well and these 2 nurses did thier utmost to look after me tje best they could. Someone give these 2 an pay rise !. All the staff were good but i cant remember everyones names but i thankyou all and keep it up. PEOPLE LIKE YOU ARE THE FOUNDATION OF A LASTING AND SUSTAINABLE NHS

Have had amazing care since my accident....from A & E to all the Departments I had to attend....Thank You so much....Xx

A GOOD hospital to come to I broke my wrist at work in May/2019 and was sent here for a new cast and check ups the staff are GREAT and VERY caring. Thank you.

Better A&E department than Bournemouth and am really hoping they don't move it. Can be a bit of a wait to be seen but place in accordance of your situation. Staff are always friendly even when they are running out of patience and energy

Just don't bother with this dump,waiting for an appointment is a joke,the Hospital looks grubby in A&E so will be looking to go to Southampton at least you get a professional service and a clean Hospital Dorset NHS appalling

Over the years I have had treatment for one thing or another but since Dec 2015 I was diagnosed with terminal cancer and since then I have been receiving treatment from the Dorset Cancer Centre based at Poole Hospital. I cannot fault the treatment, the caring and support that I have had and are still having at what I think is the best hospital definitely in Dorset and possibly in the UK. The amount of support I have since beginning my journey with cancer from numerous agencies has been fantastic and something I am really grateful for

As a cystic fibrosis patient, I was concerned when our services moved all the way out to Southampton, but I do love the hospital since I was a child, but expect more services to be cut!!!

First visit to this hospital today.Amazingly friendly staff when got lost trying to find outpatients'.
Dental clinic well organized.
Short waiting time.
Xray department.efficient and caring.

Very friendly, helpful and professional at all times. Couldn't recommend more highly.

I have found Poole hospital has a good patient to staff attitude and staff doctors and specialist are good at what they do many thanks over my lifetime of care especially critical care for saving my life from pneumonia THANKYOU ALL

I am forever greatful for the wonderful paramedics who tended to my boyfriend after he suffered DEEP LACERATIONS close to his spine. It is a god damned SHAME it took damn near 2 HOURS for him to be stitched up after I complained multiple times to the nurses that his bleeding had intensified (to which none of them even checked up on him). Oh and thank you for giving him paracetamol while he has an inch deep gaping hole in his body, that really touched the edges! Half expected a bloody cuppa to make the pain go away. Such a joke, poor overworked staff, it was only a wednesday night.

I had keyhole surgery yesterday and I cannot thank the staff enough! They were kind and and very helpful, always making sure you are comfortable. Thank you so much, you are all stars

Well Done Poole Hospital no car park charges on Christmas Day and all the staff on duty were all in good spirits even though they were away from their loved ones!!!!

Very friendly staff and good tasting meals. As expected busy a and e but not their fault

Good hospital looked after me when I had my operations

All my family have been treated here and l was there today with my wife for treatment a truly wonderful hospital with dedicated staff the place is full of amazing staff from doctors nurses even the canteen and porters Thankyou all. Update my wife and myself have both sufured accidents and both our now outpatient s with broken bones we our now both in getting brilliant service again. Thank you all.

This rating is for Lytchett Ward quite the best ward in Poole hospital in my opinion and we have sampled several lately. Why do I score it this way? Its predominantly because the staff still LISTEN to patients and carers rather than being blinded and deafened by impossible targets. Thank you guys its all patients and carers want really in order to feel safe during their stay. The medical and nursing care was also excellent and we felt fully included in decisions.

I have used the hospital a few times now, personally and with family. I cannot praise the staff highly enough. They are always friendly and helpful.

Unfortunately due to a variety of reasons we often visit Poole hospital. The nurses are exceptionally kind, friendly and amazing at their job!

Big up the NHS
Poole hospital is a life saver and vital to our community...
Expert staff and professional in every ways
Nothing but gratitude!

Foul experience over the phone.
Rude, uninformative, ignorant and un apathetic staff. Talked over me, ignored my questions and when I asked for the ladies name who spoke rude to me the phone put down! This was on the outpaitients telephone line between 3:30pm-4pm on 11/01/2016 and was apparently the 'team leader'

All I wanted to do was make an appointment to have my stiches taken out which I could do at A&E without paperwork.
I was demanded to register with a GP in Bournemouth and get refered but I have all my paperwork with me from the Queen Elizabeth Hospital in Birmingham.

FOUL SERVICE. I have know idea what I am paying 20% into this country for.

Appear ago I nearly died thanks to a dedicated medical team I am still here the nurses put. The great inn Britainin making the patient at ease

I don't live in Poole, but was visiting when I began to feel really unwell. After two days I decided I had to go to A and E as I have high blood pressure and my symptoms seemed to be those of pre-heart attack. I don't go to an A and E lightly, but I'm so glad I did, as my blood pressure was dangerously high. I was seen by the triage nurse after 15 minutes (they have to prioritise) and every single member of staff I came across in the next 5 long hours was I professional, kind, patient and did their job under pressure that most of us couldn't imagine. After my ECG, I had blood taken and the poor nurse apologised because she couldn't get a vein for a while - hardly her fault, this often happens when you're unwell. While I was waiting for the test results, I could hear staff talking to other patients in the emergency ward, calmly dealing with people who were seriously ill, angry, frightened, confused or all four. I'm sure the staff aren't angels, but it did give me a lot of time to think about people who do these jobs every day, often on low wages, and how amazing our NHS can still be at times like this.

I had to rush my son to A&E on Sunday and I was very impressed with all of the staff. We didn't have to wait too long to be seen and the doctor who saw to him was fantastic.

I have had the most wonderful team at ENT department give very professional and caring service throughout my operation yesterday and I cannot thank them enough.
I have also witnessed a dear friend have excellent care and support from the cancer specialists at Poole hospital and staff at Durlseton ward. Again I cannot thank them enough for again exceeding my expectations.
Given with pleasure.

I listen people criticising the NHS but not the first time I had received excellent service. Thi this time talking on behalf my 7 months daughter who was rushed into hospital after developed seizures because continued high fever. Only professionalism, human and personalised assistance received. Compassion from all staff. Have no words to thanks.

I cannot thank all of the staff on duty last night enough for their care, also all the staff on my return visit. Very professional, very thorough and explained everything so I could understand what was going to happen now, and during further visits.

It's friendly and safe, it teaches students and treats people with respect

Today I took my elderly mum with very limited mobility for a check up. The drop off bay was a godsend. To deliver Mum to reception and then go and park. A volunteer hospital porter was fantastic and pushed mum in a wheelchair all the way to the dept (quite a way) and another assisted our exit. All staff and volunteers were just lovely. Thank you so much!

Never had anything but the best treatment here. END PUBLIC SECTOR PAY CUTS!

Staff are amazing. Wait times are something to be desired but this is nothing against the Staff who are very good at what they do once you do get seen. I've only used non emergency A&E so can't comment on and other services within the hospital

Kind staff the 5 floor girls are very kind thanks for all

I attended day surgery unit today and the whole experience was a complete delight from start to finish and all the staff without exception are a complete credit to you.

Brilliant service. Excellent staff. Couldn't of asked for anymore. Thank you for everything.

We arrived at a&e to be greeted to a busy department and a sign saying 5 hours delay. Its normally busy here but never seen a delay of this long

Excellent! professional from Paramedics to Majors unit.

Once again the care and compassion I have recently received at Poole hospital has been exceptional. As an allied health professional myself, I am only too aware of the many challenges NHS staff face but that doesn't stop the hospital staff from being kind and thoughtful and giving the best care they possibly can. I hope this message is passed on for I would like to personally thank the staff in the scanning suite ( especially Brett who was lovely), the specialist surgeon Miss Innema, the compassionate theatre staff and everyone on B2 ward who looked after me overnight. Special thanks also to Jaquie and Mel specialist nurses who were calm and reassuring throughout, and happy to chat with me at home.
I have been unfortunate in that I have had significant health issues for some years on and off, all of them requiring life saving intervention - Poole hospital has always looked after, reassured and cared for me and I am forever grateful. I will remain a patient with them for the rest of my life, but have faith and confidence that I will be safe in their hands.
The NHS is treated very shabbily by the Government, is underfunded and undervalued - but despite this Poole hospital staff are a shining example of care, kindness, expertise and professionalism. Thank you, thank you, thank you.

I love you so much better than the original version of the best character and your family and friends they're not all the same person

DONT GO here if u can help it
This hospital is a joke thay never called us to tell us my Nan was amitid in then said she was not eating when family watched her eat then when she weren't eating thay said she was then she had a fan in her room one wk thay said its been in there over a month when it weren't as we had been to see her then said she is still alive and comfy at 6.58am on the 9th of Nov then at 8 saying to go to the Hosp as she is dying so I got confused in what was happening so I called at 8.46 and the lady on the phone said she will just go see how she is and came bk and said so sorry she has passed away 10mins ago no one in our family hottie call to say she had passed then to make it worse we getter certifycut saying the last time she was seen alive way the 8th of Nov 2016 thay have lied to us the whole time she was in I am not happy and will not let this rest plz people if u have elderly family in this Hosp plz take note of all the problems evon like one we did ( a spiders nest above my Nans bed we told them and it stay there from day 1 till now I'm gessi g it is still there if so its above the haid rest and full of baby spiders we told then 5 times )

I took my daughter in with stomach pains and they quickly diagnosed appendicitis; she was on a ward an hour later and operated on two hours later. They are amazingly good. I love Poole Hospital and we are lucky to have it.

Juvenile diabetes team, 5 stars, apart from that, losing records, getting appointments wrong, parking facilities, wrongly diagnosed with life threatening illnesses, failing big time.A+E is moving to Bournemouth, A very good move for those who require proper medical care.

If you have to be ill, here is the best place, don't get sick in the north of UK, excellent care and facilities at Poole

In a&e over 5 hours

Bad attitude, inapropriate content on television for children.

Many parents waited for hours seen about 5 of those familys , children just leave.

Over all slow , feom what I have seen things such as ruptured ceserian stitches, sever breathing difficulties and cheat pain are not treated serious you will wait for hours.

Basicly if your dying then call an ambulance. wouldn't bother with the wait let alone the very little compassion and attitude at this
hospital- A,E.

When i was born here in 2007 i could have died but the amazing nurses manage to not make me die i could not breath for more the 2 minutes i now live in Northampton when i was 2 they said i had autism

I have always been well looked after on the few occasions I have been an inpatient. A&E can be very busy due to Government cuts. If one is an urgent case, they are marvelous. Poole has to remain the acute hospital as RBH is on the other side of Bournemouth and will result in poor outcomes for many people.

The Diabetes YPS is excellent. The Team are superb and provide tremendous support to young people with Type 1 Diabetes. Keep up the excellent work!!

Today I had an appointment at Dermatology. I was pleased to find staff so friendly, the waiting area comfortable and light. My appt was on time, with excellent time give me from Dr, nurses and clerical staff. Then being sent for tests, any staff I asked for directions all helped. It had been 4years since I had last been there, the improvements impressive. I wish I hadn't left it so longl before going back. However are happy to be back in treatment Thankyou

I am super annoyed to have decided a phone call just now to hear they have cancelled my op tomorrow, which has been booked since feb! There reasoning for this doesn t cut it, and I ve booked so much time off work for this to be done... I have also waited three years for something to be sorted

Most staff are just amazing - really kind
& thoughtful. ENT and MRI staff especially, from my experience. That's the majority of my review...

But, for blood test, she was vocally angry about being on her own and very rough. Was left bruised for 2 weeks!
Appointment system shambolic. God forbid you have to work!

They are all angels saved me on many of an occasion thanks to them all

My Aunt suffered a stroke a few days ago. .. She's in good hands. I would like to thank Michael (A specialist stroke nurse) for his compassion and understanding.

Brilliant, professional, kind. Had 2 x 2 month stays. One for me, one late partner & numerous visits with mum. Poor over worked staff do amazingly well under such pressure with our overcrowded country.

Wait wait and wait my Child. With 40.5 high temperature and ear strong pain after 3 hours wait still poor Staff

The attitude of some of the nurses at this hospital! It's a joke the way they treat people who are sick and feeling so unwell .. to the point my sister discharged herself after having serious infection

Had a wisdom tooth out Christmas eve of all days! Staff were incredibly friendly and attentive, lovely nurse checking that I was okay throughout.

Making patients pay for Cloud WiFi is not good, as those who stay for longer periods of time end up spending a lot of money on things they shouldn't have to. It doesn't help that the WiFi is incredibly slow and connecting to it is a chore as it even takes long to load up it's own website. Southampton offers a free Cloud WiFi service at incredible speeds, despite being a bigger hospital with a much larger amount of patients using the WiFi at once. Please stop charging for your WiFi. And make it faster if you have to.

Had to take my 1 year old to A&E the other day after a tongue injury. I wasn't expecting such a great service to be honest (we all hear the horror stories about A&E waiting times etc) But my son was seen in good time, all 3 doctors that were involved were lovely, caring and interactive with us and one of them even pushed my pram for me while I carried the little one, she even asked if she was pushing too fast for me, really wished I would have gotten her name. Overall, lovely service.

Disgusting. Mother mistreated causing a major stroke, leading to legal action being required. Hospital trust claim, despite doctor's and nurse's written admission that they did nothing wrong, yet medical reports show it is their fault. Shocking

Nice hospital all staff are great bar 1 the reseptionist loraine avoid her at all cost she swore at me for smoking then when I said to here what's your problem she said "I have no respect for any one" then stuck her middle finger up at me and an older man with onset dementia asked where his grandson is he said his name but couldn't remember is birthday she was vile towards him and said you carnt see him then he was very very upset but luckily for him there was another member of staff to help him but she is a vile woman other than that great

Outstanding staff and care. A great asset in East Dorset. It must remain our acute hospital for too many reasons to mention here, but primarily it's location.

Rubbish service.wait wait and wait than suggest you to your gb and gb suggest you to hospital . Better to be dead

It's been 5 weeks and I'm still waiting for a letter confirming when my appointment will be. Twice I've phoned up to get an idea how long I'll have to wait just to receive the letter, nevermind an appointment. The outpatients line puts you on hold for 20 minutes to then be answered with a dismissive and condescending attitude. You have to ask multiple times to get the information you're seeking whilst enduring rude responses. I was told by the receptionist today that sometimes patients receive their letters THE DAY BEFORE their appointments but not to worry because they'll phone you in that case, at last minute too like that makes any difference. This really isn't good enough! Other trusts manage to run better than this so what is the problem here?

So upsetting when you are trying to find out how you Farther is after his operation. Phone just rings and rings after 20 minutes I gave up. The Family have been tournament by the treatment that our Farther has revived.

Have spent altogether too much time here, but a great hospital nevertheless.

Was on holiday in Weymouth recently and husband had a sudden recurrence of a UTI - went to Poole hospital and the service and treatment he received was fantastic. Dr. Anubhav Dhir was kind considerate and very helpful.. Many thanks to him and the whole staff who saved the holiday.

great service from Clinic 3 Poole hospital highly recommend to the local community . Poole hospital to stay no to privatisation of all services at Poole hospital to third party companies which they already started doing locally ambulance service then now making new service hubs to Bmth waste of public funds. Keep what we have with our community in Poole . Redundant NHS worker