Volvo Laval Reviews

I bought three vehicles in the last ten years and they all gave me satisfaction. I am one of those "Volvo has saved my life".
The service is excellent most of the time. There are small snags (lack of parts, delays, etc.) but I think it is inevitable over a long period.
The services are very expensive but you have peace of mind. Modern cars are big computers; it must be ensured that they are treated as such. I think the last update has improved the performance of my vehicle (S40 T5 AWD).

We firmly believe that we're demanding as customers! that being said, we would ONLY recommend VOLVO LAVAL, for they are outstanding, providing excellent, superior customer service to us customers. Most importantly also as aftersale customers in regards to the vehicle mechanic service departement.

worst customer service ever!
do yourself a favor and buy somewhere else!

Excellent attention from Pasquale, he came to attend us on a Saturday personally, even when the dealer is closed on Saturdays. We have not yet decided on the purchase of the vehicle, because we are hardly in the search

Very good as a dealer, the staff is welcoming and attentive. The new models are great!

I had the pleasure to get a very good deal through the professional help of Maude Benoit at Volvo Laval .. She was so patient explaining everything through the process, a super customer service least to say.

I bought an XC 60 in December 2019. My seller Nader was very professional. He patiently guided me through the purchasing process and I got a very good price. The delivery of the vehicle was quick and efficient despite a tight deadline due to the holiday season. Great shopping experience!

Good visit places but a little expensive for my taste.

Just a test drive to start, but impeccable service and attention.

Best service , best people , cars can be a bit capricious but their smile will make you forget about some of the mechanical hic up.

Very cooperative regarding their recommendations on the purchase of a vehicle.

Best service thanks to Louie Lemoine, Julie B, the General Manager and the whole staff that worked overtime and made it happen.

Best regards,
Alex A.

I really enjoyed my experience. The employees are attentive and very friendly. Thanks for your good work!

Exceptional, courteous and transparent service. I had a slight problem with my XC 60 and the time required for my vacation was too short. They never told me that it would be done but every day, he kept me informed and the work was finished an hour before the closing of the Pascal holiday. It saved me a lot of hassle before I got on the plane. Thank you again for all the attention you pay to each appointment.

Courteous and fast service. They removed my wheel lock at my request and all that is done very professionally. Thank you!

Thanks Kevin Derocher at Volvo Laval for the high quality, low stress experience when buying my new volvo. Every detail was thought of and I love my new car!

A very nice and tidy dealership...Of note the receptionist greeted us immediately and offered to personally get us a cup of coffee. All too often employees do not acknowledge customers when they walk in the door...it was refreshing to see personal attention paid...

Great dealership, very welcoming and helpful staff.

From reception, sales (Cedrick) to after sales service (Sam & Steven) they all care about the customer.

First experience with the brand and already the best by far!

Stay on top

Thank you

My fourth Volvo. The car is great.

Experience with Alain pre-sale was good despite the pressure to up-sell.

Beyond disappointing new luxury car purchase experience with an unprofessional dealership. Paperwork was not ready at delivery and preparation of car had not been completed. Staff at delivery of the vehicle were not knowledgeable. Staff and management did not return calls post sale. Promises were not kept. Terrible client experience which they dragged out for weeks post sale.

Their lack of sincerity to correct their errors earns them the one star. Even after acknowledging that they dropped the ball and promising to make it right they did not deliver on promises, were late in refunding the overcharge (and that with an incorrect amount) and ultimately returned a dirty and dented car.

Sloppiness and lack of professionalism seems to affect many aspects of this dealership.

Amazing service! This is my go to Volvo dealer from here on in.

Everytime I call or come here I always have a great service! 10/10! They don't try to rip you off like the Volvo Pointe Claire. I highly recommend you these guys!

thank you Nader Maher for your excellent service! we are satisfied customers !!

What incredible service. Really impeccable garage and competent employees. I will not go anywhere else
Thanks to Sam and Steven for their good service.

High quality service, as the brand should be. A very courteous and professional team, whether for sales, parts or service.

I strongly recommend that you do business with Louis and for everything on the service and the room side to address Mr. Simon.

Thank you Volvo Laval!

Great service - great Product.

Matthieu was my personal sales rep and he went the extra mile in every aspect to assure I was very well taken care of.

Kudos

Bad service experience, I was made to return three times to change courtesy vehicle, parts did not arrive as expected, as if our time was not precious to them and the dealership did nothing to resolve the situation

Incredible team, impeccable service, go live the Volvo Laval experience!

My best car service experience ever. Steven Marricco is amazing, very kind, respectful and professional guy . Ask for him, you will be very satisfied. 5 star by far. Thank you Steven.Happy Holidays!

The prices are much too high and the service is rotten !!! In a word: thieves!

Wonderful experience! From rental (Ibrahim - person of knowledge and kindness without peer) to service. Really pleasant team and great atmosphere. Thanks again for everything!

Worst dealership I ve ever been to. I ve owned many cars and have been client in many dealerships and this is by far the worst service I ve had ever. The F&I can t control herself. She yells at clients on her very first week of work before the contract is even signed. Her only reason for being so upset is because I noticed many errors on the contract. I d hate to see what it s like when you have the car and have a problem during the time of your contract. Also, after being insulted and yelled at, I left and decided I would think about it as I had second thoughts. Impossible to reach people to get your deposit back. They were very easy to reach when we were negotiating though. They are now refusing to give my money back. It s not my fault if their F&I is frustrated at life. On the other hand, I had a great service at Volvo Park Avenue. I highly recommend going there instead of Volvo Laval. On top of that, Volvo Park Avenue (Brossard) has much better deals. For the exact same car there s a difference of 150$ a month.

The best car salesman and service you ll find around , they don't put pressure on people to buy their car and when you get the quotation you don't have to look for hidden extra dealer charges as you would at some of their competitors. Thanks to Dino and Alexander for your help today and don't eat too much cake !!!

Great people! Loui was a lot of help and sold me great car. Thanks Volvo Laval!

Very disappointed. I sincerely feel they couldn t care less about the service they give certain clients. In my opinion everyone deserves honesty and quality. And no client should ever be taken advantage of.

Great service from our salesman Nader Maher, a really nice nice guy. He gives us the right time and you feel confident. Thanks to him I enjoyed my rental experience at Volvo Laval! The delivery is also exceptional, never had anyone given us so much information when taking possession of our vehicle.

Best service ever , Dino, Steven and Sam are always very helpful and that's why I haven't given up on Volvo even though I do have to admit that one of my two Volvo has not been the most reliable car ever .

We had excellent service when acquiring our vehicle. The collaboration with the parts and accessories department started badly but, we finished well. Thanks Sam and Pat.
I recommend Volvo Laval.

This dealership is in need of renovations. Sales reps were polite, but do not know their product. Limited amount of vehicles to test drive....

Simply incredible! Worth the 2.5hrs drive from Carleton Place, On.
We were sceptical about purchasing a car out of province. Mathieu assured us they would stand behind their product should it not pass the Ontario Safety inspection - it passed with flying colours. Mathieu and the team rushed to get the car ready for us on the same day (to save us another trip back). From the reception, the sales and the service personnel, this team is incredible. My 12yr old son was with us on the day of the purchase, and he too was treated like royalty. My wife was concerned there may be a language barrier, none to be found. Ontarians, take a look at their inventory. Just not when I m going to purchase my next Volvo :).
Thank you Mathieu, and the rest of the Volvo Laval team.

Friendly technical advisors and endorsements, followed by the assiduous customer satisfaction (after having gone to the garage for an interview for example), cleanliness of the place and small "VIP" attentions with the customers.

On the negative side, not everyone on the sales side knows how to smile ... strange. Lastly, we are supposed to have courtesy cars when the car is "back in" for more than 2 hours but never are they available; we are then referred to the Enterprise rental company. It looks like an agreement between the 2 organizations, an agreement where the customer is not a winner since the latter must then pay ("cheap" to the limit of the dishonest in my opinion). This is the main reason for the lack of a fourth star, although the price of the rental is still quite low.

I have been trying for 2 days to call service for an appointment! The lines are busy and never return calls!

Excellent service and good price and good representative thank you

First car purchased here, price, service and general experience was above and beyond our expectations. Nader and his team were welcoming , professional and detailed. Thanks to a great team! Thanks Volvo Laval!

Thank you very much Nader Maher for your excellent service and exceptional professionalism. We were very satisfied doing business with Volvo de Laval thanks to your excellent service. thanks again

The best staff
They are friendly and know how to take care of a costumer

I highly recommend the services of Pasquale. very satisfied with my XC90 Thank you

Working with Volvo Laval is a charm, they are enthusiasts who know their product by heart! They are proud to work with an incredible and innovative product, we learned a lot about the brand and learn more with each visit! Thank you to the team for including us in this superb dynamic!

Always got amazing and professional service from the parts department!

We came for a test-drive on June 22. We met with Ibrahim Benamerane who prepared the car for us, showed us around the dealership, and the cars they have in stock. He also provided very clear quotes for the options we asked and answered all our questions. The process was very simple and hassle free. Thank you Ibrahim!

Very nice establishment. Staff has been there for many years and treat you well. Love the espresso machine in the waiting room

I received excellent service from the parts counter!

J, had an appointment at Volvo Laval for purchase and test drive at 11:30. I showed up at 11:20 for my appointment at the showroom. A gentleman with a white shirt ch. Gray at the beginning of 50 was at the front desk. I gave my name and I informed him that I have an appointment at 11:30. The gentleman with arrogance and unpleasantness told me that he is not aware of my appointment without making the least effort to check. I lost my temper for nothing.

Arriving and parking my S60 in their heated garage and serving coffee in their cafeteria, I felt quite comfortable. Service & mechanics confident and professional. I was entitled to a dignified and humble service while respecting my wallet. !! volvo. for life.

My new car was supposed to come with winter and summer tires, but even after 1 year they never gave me the winter tires. In the month of January.

My new car was supposed to come with winter and summer tires, but even after 1 year they never supplied me with winter tires. In the month of January.

Best service from Steven and amazing sales team especially Dino.

From the moment you walk in the door, the staff at Volvo Laval is extremely polite and respectful. Great service and sales departments. They asked me a ton of questions to get an exact idea of what I was looking for and matched me with the best product. They showed me comparables and different option packages to tailor to my needs. After I got my new car, they took the necessary time to explain how everything functioned so that I was able to leave with peace of mind. Thank you Dino and the rest of the staff at Volvo Laval for taking care of all my request in such a quick and efficient manner.

I WOULD GIVE THIS DEALERSHIP A NEGATIVE RATE IF IT WERE EVEN POSSIBLE, THE SALES TEAM WAS VERY COLD AND RUDE,
WHEN ASKING THEM FOR OPTION AND HELP, THEY DIDNT TRY TO DO ANYTHING TO MAKE THE SALE GO THROUGH EASIER, NOR DID THE MANAGER WANT TO GET INVOLVED.
AFTER ALL THAT, AS IF IT WASNT ENOUGH, WE AGREED AND MADE A DEAL ON THE CAR OF CHOICE FOR PURCHASE, BILL WAS SENT TO ME AND UPON MY ARRIVAL TO THE DEALERSHIP THE " VERY UN-PROFESSIONAL SALESMAN" TOLD ME I COULD LEAVE WITH MY BACKDRAFT OF OVER 60G$.
WHEN I ASKED WHY HE DIDNT AT LEAST CALL ME TO TELL ME THEY HAD SOLD CAR TO SOMEONE ELSE, HIS REPLY WAS: " ITS NOT OUR JOB!"....

MY SUGGESTION TO PEOPLE WOULD BE, DO NOT WASTE A SECOND OF YOUR TIME WITH THE COLD HEARTED, EGOCENTRIC TEAM OF PEOPLE, TAKE YOUR MONEY ELSEWHERE WHERE YOU WILL BE TREATED LIKE AN IMPORTANT CLIENT!!!!!!!!!!

CHEERS

Condescending service, abusive advice (ex: changing the door instead of just oiling the closed door that did not close!), Absolumet staff unreliable (promises to return the call and never remember!). To avoid, like the plague !!

The worst service I received from a company I did business with, really bad you have to be dressing your suit jacket to make you take it seriously.

I'm thankful for the quality of service! I bought a pre-owned XC90 and the experience was impeccable. Every appointment for the car service is superb! They always follow-up and make sure you get the best experience!
Thank you to all the staff and especially to Sam and Tanya!

What a great experience at Volvo Laval from the reception until the end of the transaction. I recommend without hesitation and what about the renovations. Great very warm place!