My fourth Volvo. The car is great.

My fourth Volvo. The car is great.

Experience with Alain pre-sale was good despite the pressure to up-sell.

Beyond disappointing new luxury car purchase experience with an unprofessional dealership. Paperwork was not ready at delivery and preparation of car had not been completed. Staff at delivery of the vehicle were not knowledgeable. Staff and management did not return calls post sale. Promises were not kept. Terrible client experience which they dragged out for weeks post sale.

Their lack of sincerity to correct their errors earns them the one star. Even after acknowledging that they dropped the ball and promising to make it right they did not deliver on promises, were late in refunding the overcharge (and that with an incorrect amount) and ultimately returned a dirty and dented car.

Sloppiness and lack of professionalism seems to affect many aspects of this dealership.