J, had an appointment at Volvo Laval for purchase ...

J, had an appointment at Volvo Laval for purchase and test drive at 11:30. I showed up at 11:20 for my appointment at the showroom. A gentleman with a white shirt ch. Gray at the beginning of 50 was at the front desk. I gave my name and I informed him that I have an appointment at 11:30. The gentleman with arrogance and unpleasantness told me that he is not aware of my appointment without making the least effort to check. I lost my temper for nothing.