Volkswagen Group Italia S.p.A. Review

I purchased a Tiguan Tsi in 2009, in 2012 after 48,000 km. I had to change the engine by paying "only" the labor for around 1000 euros.
In 2016 after 60,000 km. and after the coupon made at the dealership Lodigiani of San Martino Siccomario the car gave me some problems, I went back to mentioning it but they reassured me that everything was okay but not because after a while I had to get it to pick up with the tow truck.
The engine to be changed again.
I have found little professionalism in the employees and I have noticed that German technology apparently is not very reliable.
How much will it cost me now and how much longer will I be without a car?
I await a promised email that does not arrive!
B.Anselmi

Nothing to say on the structure. Imposing, clean and tidy. The canteen can be improved and also the girls that welcome (both at the badge delivery and at the signing of the presence).

For 35 years he has entered and gone out in several sectors of different companies ..... this is one of the few companies that I have found serious ... sympathy availability education that employees within this company have .....

For Company policy, it was decided to rent a SKODA RAPID SPACENACK / 5P / Sedan from 09/2016 with long-term rental with automatic transmission. After just 22,000 km there was a gearbox problem (gears were skipping).
15 days of waiting and after millions of calls I find that there is MECHATRONIC damage and there are no spare parts in ITALY. Waiting times to get the car back ?? Undeclared and not calculable today
Only 22,000 km and there are no spare parts in Italy, I find the situation is absurd

I state that I purchased a Seat Leon ST FR 2.0 150hp. Emme Car dealership from Varese.
Withdrawn on June 13, just retired (even after 10 minutes) I notice some problems with the bodywork, which I regularly point out in the dealership.
And it is at this point that CarEmme (dealership that shows off the AutoScout24 excellence certificate ... okay ...) gives the best of itself, starting from the seller (Davide) passing through Mr. Giordano Taverna (I believe the owner), yes they are completely dissolved (I called asking to speak with the property, something that never happened, I sent pec to headquarters, never received a reply).
A customer care that I would call pitiful, I do not recommend this dealership in the most absolute way, stay away from these businessmen who, after taking the money and delivering the car, no longer exist for them.
I do not regret the purchase, I regret having chosen you as a dealer ... NEVER AGAIN! And it is obvious that I will bring my (very negative) experience to all the people who will ask me for information about the vehicle and where I purchased it.
P.S .: only the intervention of Seat Italy, the problem is solved.

this is just to replace the last comment from the Pole position!

It is the company I work for, we are among the first in Italy

The minimum is one star, but if it were possible there would also be zero!
I bought my first golf in 1998 ever since I have always had Volkswagen bought from the same dealer.
I ordered a Volkswagen T-rock 1.5 TFSI DSG in February, it was supposed to arrive in mid-April, I was very happy. After a very long wait, they told me yesterday May 30 that the car will be produced in November.
You are not a serious company, I will never buy anything from you again and I will certainly not regret the problems with the windows and the noises of the starter motor, which all three of my golfs and my father's Audi A4 had. .
I won't buy a car from the group like Skoda or SEAT anymore, you have to close for me!

After the February 2018 promotion for the Golf TGI they no longer deliver the ordered car to me and they communicate after two months that the car will never be produced! I think it's time to turn to other brands that are more professional and respectful of customers. Goodbye!

Unsatisfied asked for clarification on a car answer can not because they are not the owner of the application but the seriousness of a dealership in protecting the poor citizen who puts all his savings in the accuisto of a car ..... I leave you to judge

These gentlemen simply do not exist, if you have had problems caused by impropriety
of the Volkswagen dealer and you think to ask for assistance from the parent company .... They open unnecessary tickets via email and, in response, they do not have a manager in Volkswagen Italy. Remember: multinationals are such in their country of origin, outside they are bagnarole. FIAT all life!

A well-kept Italian headquarters, equipped and organized by a historic and avant-garde automotive brand.

No guarantee for the engine of my Multivan V ?? - replaced in December 2014 and always serviced in Volkswagen, a valve fell into a cylinder at 80,000 km !!! so, to liven up the day ......... Volkswagen COLA SRL Volkswagen Commercial Vehicles @ cironi & c s.r.l. Volkswagen Group Italia S.p.A.

"Dear Mr. Longa,

we refer to your e-mail dated 21 August, expressing, first of all, our regret for what happened to your
vehicle.

We wish to highlight, however, that our spare parts enjoy a 24-month unlimited mileage warranty, against
any production anomalies: from what you have communicated, the replacement of the engine at the organized Cirioni &
C. S.n.c. occurred in December 2014 and, therefore, the warranty on the installed spare part ended in December 2016.

For a proper investigation, however, we contacted the Company Cola S.r.l. and we learned from the Service Manager, who, while considering what happened, was not exceptional
possible to intervene as you wish.

We were also informed of the absence of correlations between this event and the previous intervention: finally, regardless
from the expiration of the warranty on the spare part installed by Cirioni in 2014, it is objectively impossible
endorse any defects on the component installed in the light of the mileage covered by your vehicle since
restoration.

We are aware that this response will not meet your expectations, but we trust in your understanding by virtue
of the above reasons. "

Absurd things ...... my caddy van for a week has been lying in the de sta spece depot of volkswagen group italia in Verona which has already been registered (here's what you risk trusting) and they tell me from the dealership you can put it there even 20/30 days before it is shipped to the dealership ...... ROBA FROM THIRD WORLD COUNTRIES ....
Think about it before buying from Volkswagen Italy

Very well organized dealership. . friendly and very knowledgeable staff. . .

I booked ID 3 first several months ago.
Now is the time to order it and Volkswagen would like me to do it without trying it and even without seeing it live but only in photography.
Unacceptable!!!
The rumors of major software problems are probably real.
So why sell a car that hasn't solved the problems yet?
Volkswagen has a lot to learn from Tesla not only technically but also with respect to customers

Excellent company with very professional and kind staff

A non-existent after-sales service. If, like me, you make the mistake of buying one of their vehicles, cross your fingers and hope for the best because the Volkswagen group will do NOTHING to help you.

I have always felt good both as a car and as a dealership. But there is one thing that bothered me most ...
Yesterday I collected your registered letter for a recall (an electrical problem with the starter motor). I contacted the dealership and I heard that the intervention is free but, as the car must remain in the workshop 2/3 days, to have the replacement car I have to pay 40 + VAT per day (i.e. 49.60 ) ..... This is really absurd! No, I'm not going to spend 99.20 (2 days) or 148.80 (3 days) for something that I didn't ask for and that was due to your mistake !!!!

VOLKSWAGEN ID3 ELECTRIC EURO "E" OK
DIESEL EURO 0-1-2-3-4-5-6 END 2021
PETROLS EURO 0-1-2-3-4-5-6 END 2025
ALFA ROMEO - FERRARI - MASERATI NON ELETTRICA?
FIAT DOES NOT GO MOTORCYCLE AFTER BROKEN

I made a purchase contract for an Audi a4 avant in February 2018, but to date "October 21, 2012" not only was not the car delivered to me but nobody deigned to give me an answer after countless phone calls, email and PEC. dealer and mother house top, pity that they are only when things are all right, but not in this case. They taught me that a good captain of a ship can be seen when the sea is in a storm.
After further insistence they tell me that the car is no longer deliverable with the configuration I have made. Today still after a week and several reminders have not returned the deposit.

I called several times, waiting for over half an hour with no response! It's not the way!

A shame! Deputy 72,000 Km. 2 injectors, 87,000 km stop in 3 highway lane for mechatronic failure, 120,000 km repl. double clutch and pay 70% labor? ..a wonder I'm changing dsg! And now disel gate? Rude vw group telephone assistance service, .. when they answer! At 5.15 pm they are already starting to put down the phones and at 5.28pm they are disconnecting! Congratulations.

A perfect organization. Super sanitized environments and cars.

Location that I attend to train. What can I say, they are number one

I spent a day as a guest, rooms for clean meetings, very kind staff and on the brand nothing to say is Volkswagen.

volkswagen the name is not a guarantee, I have a golf 7 of 2016 at 80,000 km the high pressure pump broke and it does not depend on diesel fuel but because an internal spring has broken out so the warranty was defective obviously the guarantee does not pass you then really before making a volkswagen think about it because once you buy it they will do everything not to help you and make you pay good money ....

the palace of power of the group !!!! Beautiful and to visit !!!

We are transporters and we purchased an Amarok to tow a trailer, registered 15 days ago, it has the predisposition for the tachograph. PERFECT!!! comes to think, well today Volkswagen, has not yet given instructions (because you do not even know what you are talking about) it to us, let alone the workshop, for assembly,
of the tachograph.
Meanwhile it is parked in the square next to the trailer.
GRAZIEEEEE is precisely for what was purchased. 10 AND PRAISE!!!

After many calls and minutes of waiting, I give up more clear !!! A unique disappointment !!!

Unloading is pretty fast. On the ramp. Entry coordinates for LKW 45.421612,10.932177. The stapler is normal, the Italians are alone.

Those who love cars cannot help but think of this group ... Cars for all passions and desires

Hi I made a quote for a roc is in the quote there is the securaty kit is mandatory it does not seem to me the case 350 euros a little too expensive

I ordered a T-Rock TFSI in early February, and after 5 months of waiting, they tell me yesterday that the car won't be pushed until November unless I buy a disel.
But who wants your smelly disel, if you really want a Diesel I buy a massey ferguson which is certainly more efficient and ecological than yours !!!!!!!!!!!
The fact remains that you left me on foot for 4 months and you don't even pay me compensation, you are the scum of the automobile industry and the German people.

A shame ! First I was involved in the intervention campaign 23R / 7 (I state that I have a pole 1600 of 2011), then at only 66,000 km I have to replace the injectors which, incidentally, are defective from the outset. Several mechanics interviewed, then tell me that surely every 50,000 km I will see myself forced to repeat the operation. On 16/01/2017 I phoned you and ... I heard that the guarantee has expired. You are perfect in justifying your flaws! I thought I had found a more serious company. Your kind words, in these cases, are of no use ..... I certainly won't give you a nice advertisement.

Professionalism in the sale and assistance of the VW Group brands.

Hard way to look forum a car, Crazy prices even for used cars

T roc left from Setubal x Vr (by hand) 25 days ago, not yet arrived; expected arrival 27/28/3, maybe it arrives after 10/4. Acc / Circ. Dealer delivered 26/3. What speed !!!!!!

Seriousness at zero. At the Audi Service Service Center in Savona, I show a problem on the air conditioner. At the invoice we pick up the items for climate control and refrigerant gas recharge. Shortly after, I go to the same workshop halfway through. morning of the day of the car delivery they call me asking me who did the work on the air conditioner.Your answer. I am told that using the tracer the climate coolant gas pipe is broken and that the car would be ready the following day. I give a replacement that I find on the invoice, repaint the same control to the climate, I pay the broken pipe and ... by magic they tell me that the refrigerant has remained inside. Impossible. To date, the head workshop washed his hands in addition to having paid for things that did not belong to me and in addition to having caused me damage due to absence from work. Congratulations Audi.

I asked for information by phoning us and they were very helpful and kind.

If I have been a Skoda owner for 16 years there will be a reason!

I made several unanswered calls, I needed to talk to the customer satisfstion office andemo ben

The previous Vw Touareg with the New Touareg Advanced was substituted for technical reasons. In addition to being an excellent suv, both on the technical parts and on the aesthetics, I was really satisfied. Having put it to the test in Italy and in the snowy areas of the northern Carpathians, I was impressed with the excellent performances. I also thank the Vw Group of Verona, in particular MrSerero Elisa, for their seriousness and availability. Test judgment made ***** !!!!! GREAT .

Audi, a company simply absent from the customer and instrumentally hyperburocraticized to discourage customers from asserting their rights, in particular the guarantee. Mine, new car, defective from the beginning, with defects reported to the dealer immediately not only are not resolved after two expensive coupons (motire oil billed at 26 euros per liter!) But are not even recognized. After a year, then, the dealership keeps the machine in the workshop, which is still under warranty, for almost 2 months x to tell me that these problems were caused by the diesel and that, therefore, the repair is my responsibility without even knowing what it is to be repaired as the car is fine but simply consumes too much engine oil. That is, I would have done the first full of diesel and for my bad luck I would have run into contaminated diesel! Now 1) why didn't you notice it immediately despite my reports? only my insistence has led you to make further checks after more than a year from the purchase 2) you have taken fuel withdrawals and you have found us I don't know what after a year and 1/2 from the manifestation of the problem when I have already done a thousand diesel supplies then, above all, those who guarantee me the impartiality of the analyzes and their professional attention. 3) follow the Audi procedures but still after 2 months in the workshop it is not known what the defect is 4) contact the parent company for clarification and I am told that there is no manager / employee to discuss and that everything is delegated to the dealership , that customer service can do no more than "report / stimulate the dealership / workshop"? Now is this behavior, modus operandi, as a premium company? I may have been unlucky but in BMW and MERCEDES the treatment of the customer is absolutely different.