silvano pedemonti

Review of Volkswagen Group Italia S.p.A.

I have always felt good both as a car and as a dea...

I have always felt good both as a car and as a dealership. But there is one thing that bothered me most ...
Yesterday I collected your registered letter for a recall (an electrical problem with the starter motor). I contacted the dealership and I heard that the intervention is free but, as the car must remain in the workshop 2/3 days, to have the replacement car I have to pay 40 + VAT per day (i.e. 49.60 ) ..... This is really absurd! No, I'm not going to spend 99.20 (2 days) or 148.80 (3 days) for something that I didn't ask for and that was due to your mistake !!!!