Vista Energy L.P. Review

Vista Energy offered me a great deal. Unfortunately I signed up with them not knowing my current rate with PG&E was better. I gave them a call back and they helped me cancel my deal with them and go back to PG&E in under 5 min! The representative was very helpful and kind. I will definitely consider Vista Energy in the future!

Got really tired of the phone calls please tone those down in the future

The attendant was very polite and helpful, very professional.

Had a great experience with Ashley. Look forward to talking with her next year

Laura is very helpful and easy to talk to I hope Vista is treating her good she deserves it

Pyramid scheme style op. They lie and dont pay min wage

I was willing to consider Vista but I chose not to. The reps were helpful.

My contract was expiring and rather than play the market with the month to month rate changes, I locked in a renewed contract at a rate lower than I m paying now. Painless.

Professional AND helpful. NO CATCH! I called because I thought they helped with electric and I didn't need it but when the man clarified it was gas I placed him on a brief hold while I number crunched if this would be profitable to me and it for sure is so I want to leave a good review to make it public this company benefited me although I thought they were sharking me out. Happy to do business!

Absolutely the worst..bill has tripled plus a procurement delivery fee that was never mentioned...pretty sad that they stalked the elderly customers in my mom's mobile home park promising a DEAL...

Customer service is responsive, helpful, and very fast.

I signed up over two years ago and had no complaints until I saw that my rate had gone up significantly. I called to cancel and it was very fast and easy I was afraid they would make it impossible to cancel but they didn't. I received good customer service.

I was so pleased with the attentativeness of the representative n how patient she was when I repeated back the information to her to confirm my understanding of your products. She went above and beyond in delivering first call resolution in providing the best customer service experience

I have called Vista Energy because my gas price went up. The rep explained to me that it was due to my increased usage in the winter, I have saved few dollars compared to PG&E overall, but it is still misleading that the sales rep said it More

Had a good customer service experience with Chris. Thanks a lot.

Spoke to Mr. Francisco Medina . Very knowledgeable about everything I needed to know. I highly recommend Vista Energy.

Chris was very helpful in setting up the rewards program. Looking forward to seeing the savings on my bill!

Kathy, at Vista Energy, is fantastic. I received a bill in the mail and was thoroughly confused as to what it was for. It was late on Saturday afternoon, and I was going through paperwork, so I called the phone number. I expected a customer service message saying, call back during business hours. Kathy quickly came onto the the line and I told her that I had a bill. She explained what happened. And that it was nothing that I did to cause the bill.

I was pleasantly surprised when Kathy answered on a weekend, and she definitely gave 5 star customer service.

Thank you, Kathy

Katherine was very professional and positive. Thank you for helping me.

Kathy was very helpful helping me with my PGE questions.

Went over my contract and decided it wasn't going to work for me, called the next day and Kathy was able to to assist with canceling the enrollment with no issues. Thanks!

Wonderful service. I'll recommend to family and friends.

Excellent customer service support! Chris, my representative took the time to help with all my concerns. He was attentive, professional and really listened to what the issues were which was refreshing and sometimes hard to find these days. Chris took the time to explain the the differences in both bills and what the items listed in detail meant and why some charges were applied. He was even kind enough to let me know I had gift cards due to me that I was not aware of because of Covid19 and all the new changes it has brought to the world. I wish we had more customer service representatives like Chris in the world who clearly understood the needs of his customers. If Chris is due a raise hesitate not to give it to him. If there is a higher position he can apply for tell him I said go for it. Thank you Chris for all of your help today and most of all stay safe!

I just got off the phone with Janet Lopez who was very helpful and professional. While her performance definitely deserves 5 stars, I only gave four to Vista Energy, as I feel that I was not made sufficiently aware of the expiration of my former rate after a year. The fact that the rate reverted to a much more expensive one was very costly for me, as I rely on paperless billing and have low gas usage over the summer, and therefore didn't recognize the change for several months.
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I came back after a year and updated my rate. It was very easy, with good service, so I changed my rating to five stars. Thank you Anna.

The door to door tactics of selling this service is invasive and hostile. I was coerced into thinking the salesman was from pge and that I needed to update my gas usage. The salesman showed up the same day that pge was working in the area and talked very fast and confused me into signing up for this gas exchange with no explanation why.
I would have given 1 star but thankfully I called back the next day and Kathy on the phone was very helpful and canceled the service with no hassle.
I m sure the service they provide is for some people but the door to door sales approach makes me think otherwise. Be careful when you answer the door.

Kathy answered all my questions and completed getting me set up to continue Vista as my gas supplier.

Very happy with Kathy... she was professional, efficient and friendly.
Resolve my issue , which pleased me.

This company is fraud they come out to ya house saying they can lower your bill u being charge to much yet they the one robbing you & raising your bill the best thing I ever could done was cancel my account my bill was going up damn near a $100 a month they charge $50 just to be ya supplier false advertisement

Positive and timely response to my request for cancellation. Professional business attitude.

Chris was very helpful. I asked to cancel my enrollment and he did it right away, without any questions.

Good rates, excellent service. Second year on contract with them.

Laura provides excellent service. She was very cordial and patient.

Led me to believe that they were being sent out by PG&E to confirm things for PG&E and even called PG&E, showed me that they were listed on PG&E s trusted website, and continued to say that they were just confirming rates and were being sent out by PG&E. Was my fault for trusting them, but turns out they signed me up to purchase gas through them instead of PG&E. They are a legit company but I don t appreciate being manipulated and lied to. It was fairly easy to call and cancel service through them the next day.

The five stars are for the representative who assisted me yesterday. She was very personable, professional and helpful and told me of a plan that would save me money. I'll give Vista 4 stars. Because I feel like they should communicate with their customers of their own volition if they see a plan that will save them money. It's great that I was told of this on the call I made to Vista, but if they had their employees look over customer statements on occasion and contacted them first, on a plan that would save them money I think they would grow very rapidly through word of mouth. I wish I had known about this other plan that wasn't available when I signed up.

Another option would be to send out postcards to their customers letting them know if new plans.

Jacqueline was very very supportive she helped me with my problems and got me another plan that worked for me and my husband I was going to cancel my plan but she got me a better deal much to my surprise I felt very good about the one that I got and it made me stay with the company I was going to drop the service a very good employee who made my day and I was happy when I got off the phone with her

Very kind, compassionate, very polite, well organized phone menu to get to the point where you need to go.

Easy to work with and they gave me options on which plan I wanted.

I wish I could give negative starts. A salesperson came to my house and was very rude. I told her no soliciting please and she said she wasn't soliciting. I asked if she could leave a flyer for me to review and that's when she got crazy. She said she had rights to be at my door soliciting and then asked me which room from my house was hers. I couldn't believe what she said so I said excuse me, then she said it again " tell me which room is mine" with hands up like she was ready to fight. I told her she needs to leave and closed my door. I really hope the owner of this company reads these reviews.
I can't believe someone would think they are entitle to a room in my house. What else do they think they are entitled too. Too scary.

I don't have any issues at all. They answered all of my questions.

5 stars ONLY FOR CUSTOMER SERVICE. Kathy CSR was amazing at cancelling the service, didn t try to hassle me to keep it. After seeing all the reviews about up charges I cancelled, better to be safe then sorry

I recently call Vista energy to discuss my account and received excellent customer service, the agent was very informative and explained my options with this company very professionally. The agent was very kind, soft spoken and very eager to resolve my issues. My experience was very delightful and considerate, so thank you for the experience.

I spoke with representative Chris, he showed outstanding customer service and he went above and beyond to ensure that I was satisfied. Great job Chris, keep doing an amazing job!!!

Gone most of the time and don't use much gas but my bill keeps going up every year. Then I hear natural gas prices are down and my bill still goes up. Wish there were more different suppliers in my area.

Highly unethical door to door sales practices by this company. Their rep was very persistent and refused to leave when asked multiple times. They also misrepresented themselves as working for my current energy company and tried to force me to get my current bill information. When declined they asked for my social security number. They would not leave. The next time they come to my door the police will be called.

Laura was the representative that assisted me. She went above and beyond her call of duty. She was extremely knowledgeable and explains the pricing in a very efficient manner. She s the best!

Got straight to the point to cancel my service. Efficient is what I like and talking to real people not computers. Excellent job:)

Customer service was able to resolve all my questions and enroll me in a great rate plan for a year

Chris was extremely helpful and answered all the questions that I had. Thank you Chris!!! You are great!!!

This company is a scam. They literally do nothing but make your bill cost more. Then months after I cancelled I see this b.s. charge on my bill again. Now i have to wait another month to cancel? Way to play people who can't afford to throw money away. Disgusting

Let me make this clear, the last representative I spoke to in order to confirm my cancellation of service was very nice and I wish them nothing but health and happiness. I don't recall getting their name but my call was recorded so it may be possible for the business to look it up should they want to know who deserves to be recognized.
As far as my personal experience with the company overall, I was signed up by a pushy sales guy who came with a group of other Vista representatives to our apartment complex where soliciting is not allowed. The guy told me he could sign me up with their company that would save me "a ton of money" if I agreed to get my gas through them via PG&E with the gas procurement program they provided. I told him I wasn't interested but he persisted and promised I wouldn't regret it. He seemed desperate and I reluctantly agreed to sign up in hopes that he was right about me not regretting it. Fast forward to now: I regret it. I stayed with them longer than I should have (well over a year) but was also trying to give them a fair shake.The first so many bills didn't seem so bad but it feels like things had gotten even more expensive with them and often times cost me more than PG&E was charging me AND it appeared as if I was paying TWICE (once for what PG&E charged and once for what Vista charged) for the SAME gas. My bills got higher and higher each month despite my efforts to conserve whenever and wherever I could. Upon further review of my past billing periods, Vista was to blame for a majority of the price spikes over past year's bills during the same time of year weather-wise and my usage remained about the same. I should have canceled sooner because I didn't save "a ton of money" with them; I only got cheated out of more. I want my money back but that's not happening. The least I can do is warn you guys about this sham of a company. When I called PG&E to also let them know I wanted out of the program, I asked the guy if he thought Vista was legit, to which he stifled a laugh and said that he could not confirm nor deny their legitimacy as a business, but that they did exist as a company that could procure gas for others. That much I already knew. As far as them being able to save you money? Don't even bother.

Vista Energy rep (Kathy) was very helpful, knowledgeable, and provided excellent customer service! She explained our original contract rate had expired, then offered two different plans where we can pay for natural gas at a per/therm rate. This will cut our gas billed amount by more than half. She also updated our contact info, saving me having to do it online. Thank you, Vista, for proving a live person to assist with customer service!

Very professional and positive. Offered me additional way to lower my gas bill. Thanks for your help.

Great company and awesome customer service!!! Jocelyn was very polite and provided excellent customer service. I'm extremely happy with the deal I got from this company! I will highly recommend this which is why I gave it 5 Stars!!!

I was looking for prices so I can lower my gas bill and Janet was able to assist me. She helped me enroll and explained my new plan . I received my new bill and I am really satisfied because I was able to save money. Thank you for being so helpful Janet.

I got an incomprehensible voice message from a Vista rep. It was not even clear that the call was from Vista. But I called back anyway and Kathy at customer service was extremely helpful to resolve the issue.

The woman who helped me was knowledgeable, courteous, and friendly. Vista services areas a great deal.

Francisco was extremely helpful and made me feel at ease! Definitely the best customer service I ve received in a very long time!

Customer support online was a great experience! The person was very courteous, helpful, well knowledged about the issue and able to resolve it immediately!!!!

I had a good customer service experience. Chris was detailed, and took his time to go over my account and helped me activate my rewards.

Why would you do door to door sales at 7:30 pm pitch black out, during corona virus? I want to speak to someones supervisor. Also why did you hire the sketchiest, ignorant sounding people to go door to door. They talk loudly and spit in front of peoples residents. Not even dressed professional, and asks to see our personal information. Our cat ran out the door and the guy still tried to sell me a scam contract. They harassed another resident for not buying into their scam and the police were called.

The Agent was very kind and Courteous. Thank you. Christian Gonzalez!! Great job

I need to cance and spoke to a representative. She was very professional kind and quick.

We dealt with Ashley and she was fantastic in answering our questions and explaining everything about the plans we could choose. Very happy with our choice of Vista. Thank you Ashley

Excellent service
Everyone involved keep me informed about time line and made sure that I was able to get all my information to receive the Refi
Would recommend to family and friends

I was explained by the vista energy representative was rates I could get for m to gas bill and so she was very helpful I give her 5 stars from me and also for being very helpful and kind and generous.

Great service for years. Very fair pricing. I would definitely recommend to anyone.

He was helpful and knowledgeable. Thanks for assisting me Cris

Until I made a phone I wasn t fully aware that there was an annual renewal requirement to lock in our therm rate. Naturally I was very disappointed to learn that Vista Energy was charging us at the variable market rate thus eliminating any savings we would otherwise be entitled to. From now on I m checking in with them as to not leave it to chance. Funny how a service company campaigning for your business cannot offer a simple reminder. After all it s not like they really DO ANYTHING, right?

Conversation exchange concerning Vista vas very pleasant

I did not sign the form but received a confirmation I had signed up for a program I did not want. Not happy about it.

Excellent customer service was provided by the representative.

First of all I Cancelled you guys Dec 31st and it didnt get started to be cancelled until Jan. 14th and was cancelled Jan. 20th and you all are still on my bill with Extra charges + Supply...No NO No...I DO Not wanta see you guys on my Next bill in April or Its gonna be a Problem... YOU ALL ARE TOO HI... PLEASE GET OFF MY BILL..PLEASE.

I would highly recommend Vista Energy as a supplier for commercial and industrial natural gas supply. Their rates are competitive and customer service is exceptional.