Vista Energy L.P. Review

Francisco listened to my concerns and responded quickly. His response satisfied me and kept me as a customer.

She was very helpful and informative
Thanks

After being disturbed at my home by a door to door scam artist while I was sick and fevered I was tricked into signing up with this company! My bill went way up and I never got the promised gift cards that I was promised. I kept paying until the contract was up and then changed. 2 months after I changed they sent me a early termination bill that they can sue me for bc they will not get another penny from me especially when I was robbed by them for a whole year already

My five star review is based on the customer service I received from the telephone operator named Chris. He resolved my anxiety over this service.

Laura answered my questions in a very clear and professional manner. For me, it has been a good experience doing business with Vista energy.

Tiellie was very informative and polite
I would give her a 5 star

The agent was polite and eager to help. She seemed able to answer questions about your services. I had questions that were not usual. We talked through the issues regarding a mobile home park. And then referred me to PGE for usage rates. It was very helpful.

I was very satisfied with my conversation with Anna she helped me out with my confusion she made it very easy for me to understand thank you Anna it was great talking with you

Great consumer service had such a wonderful experience thank you Kathy.

Everything went the way I had hoped for, PLUS your representative was very knowledgeable and professional. Would recommend a raise in pay rate! Thank you much.

I was told this review was for the representative who I spoke to on the phone. She was very good, very professional and understood why I was calling right away. She connected me to a new plan which better suits my needs. So far - all good.

Excellent service, customer care and Caring Agent!

I decided to cancel my account with Vist because it was double what I would have to pay PGE. I expected to get a customer rep who kept me on the phone trying to change my mind. Instead I was pleasantly surprised to find that the rep just offered to cancel my account with no argument. I appreciate good customer service and will consider coming back to Vista if my gas bill goes up with PGE.

Anna from customer service was AMAZING! She made every request simple. Didn t bombard me with promotions and was very fast and easy to deal with. I would return just to chat with her. She s the people s champ for sure. #annasthe #giveheraraise #vistaneedsanna #annaisadream

This is a wonderful company to turn to for my energy service needs! Their CS rep turned out to be extremely helpful and gave me a complete understanding of the account matter at hand. Looking foward to many more years of service.

Vista representative Anna was very polite very helpful in explaining the program and what to expect from my billing. She made me feel confident that I could try their services and if I wasn't happy with the changes that I could call to cancel it and there would be no charge for cancellation. Thank you for your help Anna.

Locked in at 4.99 cents per kh. Saved me 2k a month. Wish I could continue it past 12 months, however.

Tiellie from Vista Energy was courteous and professional and explained the savings I would get on my natural gas bill. Great service!

The agent was a great help and was able to find a solution to my problem

RIPOFF and BAD business. I used their service in Wyoming. We sold our house in April and termed the service. We got an extra bill for $150. That is their termination fee for terming the annual contract in April. The new contract for service would have started in June. Our monthly bill was less than $45/mo. If I had paid for April and May, I would have paid less than $90 total. I offered to just pay the two monthly bills of $90, but they want their $150 term fee. That is ridiculous to add those types of fees on folks. Vista is a great example of why there should be choice in your utilities. Wyoming you get to choose! Choose a different company!
UPDATE: Changed from 1 star to 3. Within 30 minutes of posting this review I received a call from a supervisor named Chris. He said that they would remove the $150 charge from the bill. He also asked that I update this review. I do have confirmation that the charge has been removed. Thank you, I appreciate it! The following Information is for Vista to use: Some more facts: There was no follow up from the original call to Customer service agent Shania on 5-9-19 who said that they would call me back on 5-13-19. After receiving no call, I called back on 5-20-19 and was routed to Cathy - a supervisor who said no to taking off the $150. I also should point out that I did not have any issue before this and that all of the customer service people that I dealt with on the phone were reasonably nice.

I was very pleased with ny phone call and Kathy did wonderful job assisting me with all of my questions and I received the answers very polite and had a friendly voice she was very glad she could help and understanding

This man saved me money and I can t thank you enough. Mary

Chris was very helpful with lowering my rate, as I was ready to cancel.

I am overwhelmed at the amazing customer service experience I had! Kathy was not only extremely professional but also very thoughtful, helpful and kind. I am so grateful that I had her as my customer service representative!

I definitely think that vista energy its
A great company . Definitely no complaints
Tanks for the great service

Kathy was helpful and listened to my concerns. Her assistance resulted in my remaining a customer. Thank you for your assistance today.

All I had to do was text., answer a few questions and was finished. Very easy and great rates! Thanks Anna!!

I usually don't leave reviews but Jocelyn was just amazing never felt such appreciated for doing business with anyone. If I could give more than five stars I would this company is just amazing with good customer service.

The customer service agent who helped me was extremely efficient, knowledgeable, and helpful.

The call I made was answered promptly and the associate was easy to understand

Chris was great! Made my process of transferring the services super easy. Aside from them providing with great rates throughout the year

I spoke with Laura Perez, and found that my phone call to sign up had been dropped. She then finished signing me up for the Vista Energy service. Thank you, Laura for a pleasant call.

Anna helped me understand how these plans work. She gave me the best customer service ever. I know about customer service, I was a css for 40 years. Thank you Anna for your patience and a very pleasant experience and conversation. I almost canceled Vista but thanks to Anna I will continue.
Thank you, Mary & Terry Collins

I was very confused and concerned about my bill I had a questions and concerns .. I spoke to a representative the young lady I believe her name was ashley helped me get a better understanding of my bill. All my questions were answered . I felt certain moving forward thank you vista for great customer service! A++

Most pleasant experience I've had in quite sometme.

Chris was very helpful on helping change a issue with my moms account .. I really appreciate his looking into the issue and ability to adjust the problem .. very easy to talk to and seemed to be dedicated to customers concerns .. thanks again Chris I and my mom really do appreciate all u have done ..

NEVER SIGN ON WITH THESE PEOPLE! THEY GIVE YOU FALSE INFORMATION AND WILL BLEED YOU DRY!!!!

The delivery charge in my state became larger than the cost of the Nature gas.

Laura was very helpful, friendly, and knowledgeable.

Chris was very helpful. He answered my questions. He was very professional and polite.

Representative
Came to my house lied and doubled my bill all during a pandemic and to a low income family nice guys. Way to take advantage of someone who already lost everything.

It s ok cause I will be contacting a lawyer to fight this bs contract.

Tillie was very polite, patient, and professional. She explained how Vista Energy and PG&E works which was not explained when the two gentleman came to my home to talk about Vista Energy. Im so glad she broke it down to me. Her customer service was GRAND!!!

Anna was very helpful today even tho I had to cancel service because of a move she was pleasant with dealing with me

Yes, I am happy with Vista energies service and the help the lady gave me on the phone was the up most professional service. I'll tell my family and friends about VISTA. Thank you very much.

Always great customer service when Pertaining to my account.

Very good to deal with and helpful. Customer service couldn t have been any better thank you Anna!

The partnership and journey that we have with Vista Energy has been incredible.
We ve had a great experience on understanding each other and we have lived strong values together. I am amazed to see Vista s growth and I am honored to contribute to the growth and also to witnessing the difference that Vista Energy is making in people s career growth.

Great quick and efficient service! The representative I talked to was very polite and explained the answers to all my questions.

This company more than doubled my electric and gas bill by using them. In Ohio my electric bill use to be $30 - went up to $60 with them. My gas bill is now $182 form the month of december!!! They claimed it would be cheaper to use them as a provider but they totally screwed me over and now I am stuck with this insanely high utility bill. Beware it also takes awhile to cut services with them. I am reporting them to better business bureau.

When I called the customer service line to cancel i was helped in a timely and polite manner. It was a quick process and they were kind about me wanting to opt out of their service.

Customer service was awesome. Helped me with everything that I needed.

I asked the rep when he came to my door would my bill go up, he told me it wouldn't. My bill increased by $30. Such a scam.

Had one of their salesman come to my door named Mike asked to see my bill I told him no he answered back that he had to see my bill or basically my gas would get shut off I told him 4 times no you're not getting my bill he absolutely refused to take no for an answer very aggressive completely unprofessional tried to intimidate me raising his voice telling me I had to show him my bill if I had showed him my bill he would have took my account number and switched me to his company called the public utilities commission and filed a complaint they have received numerous complaints about this company saying that once they see the account number they switch their bills over to their company stay away from this company

Your agent Chris was helpful. He provided good customer service.

Chris was very quick and thorough in finding and giving answers to my questions. He was courteous and had an amiable tone. Overall, a pleasant and ingormative experience...

Scam!! Signed up from door to door salesman who pressured us. After he left did some research and realized this was not a good company so we called that same day and canceled. They said they canceled it and it would not go through. Well our next utility bill came and they had charges on our bill. Called the company back and they said it shows it was canceled and did not know why they were charging us. If its on there again next month I guess we get a lawyer. These were not authorized charges!

Kathy was super efficient in helping with my rate. I had not kept track of the date when I needed to contact them to reset the rate before winter. She told me to call next December before it goes to variable rate (when the gas heater goes on ). My bill went way, way up due to elderly Mom moving in and needing more warmth than usual. If I had called before, the bill would have been much lower. I marked my calendar. Thanks, Kathy.

Anesha was knowledgeable, thorough and professional. Thank you.

I called Vista and spoke with Laura Perez, when I called I was very upset, but after talking to Laura she was able to help me and explain all the details to me in a professional manner. She was patient and very calm to talk to talk to. She is a real customer care person.

Thank you Laura

The door to door sales were very misleading and enrolling would have doubled my bills, BUT talking on the phone with both Chris and Kathy from customer service was very pleasant and easy and they personally both deserve 5 stars.

This was the easiest update to my profile I have ever encountered! This representative cut through all the red tape to give me customer service and I appreciate it!!

Chris got back to me quickly with the answers I needed.

The phone representative was great at helping me understand the process and trying to help me with what I needed.

isaac powell for vista energy is a excellant service rep and helped me save alot of money with pg and if he comes to your door answer

Chris was quick to assist me with his excellent customer service skills. I appreciate the quick assistance and respectful interaction. Thanks again Chris!

Spoke to an CSR, she was unable to help me with my issue. However, when I asked to transfer me to a supervisor, within minutes I was already speaking to Mr. Francisco. Francisco was carefully listening to everything I was telling him, after I was done talking Francisco had already found a solution for my issue.
Needless to say, I was very pleased with his service! I will definitely recommend anyone with this company and especially to talk to Francisco for any concern or issue! Thank you Francisco, and Vista Energy!

They were very professional at the job they do and very helpful getting a much better deal then what I had on my gas every month thank so much for being there for the costumer

Very friendly! Thank you so much for being so helpful!

The young lady whom I spoke to on the phone was very helpful and helped me too resolved my request pertaining to the account for our home.

The lady I spoke to on the phone assisted me promptly

They explained their services to me very well and signing up was simple. Whenever I have had any question, I just call their customer service department and have all my questions answered. Have never had any issues with them.

The rep that assisted me with my questions was extremely helpful and polite. His/her name is Chris and is definitely an asset to your company.

Jocelyn was such great help. Had great customer service, helped me out. Such great manners!

Reps from Vista kept coming back to my door so finally my husband listened to them but after he listened to the rep for a while he told them he didn't understand and didn't want their service. I guess the rep was desperate because he forged my husband's signature and when through the phone confirmation on his own as well. So we were signed up without our authorization. I called and cancelled before we paid the first time and after paying them 3 times I called again to find out why I was still being charged and to get a refund. The manager sent me the signature they say is my husband and let me listen to the voice confirmation they had and needless to say it wasn't my husband's signature or voice. Even though I told them their proof was fradulent they still won't refund any of the payments I made(through PG&E). All they would do is put me on a no call/no knock list. What makes me the most upset is that they were charging me more than PGE ever did and they knew it. They act like they are helping you when in reality they only have their own profits in mind. Do not sign up with this fradulent company.

Customer service was very helpful and quick to fix the problem. The people are very polite and although this wasn't the plan for me I didn't encounter anything to complain about

Customer service was very helpful and knowledgeable. Answered all my questions and even saved me some money.