Verizon Wireless TCC KC Wireless Hanover Reviews

Worked with Jacob. He was very helpful and tired his best to get my situation handled to benefit me. Great customer service.

Always take care of me. Some have been helping me for years and years.

Sean was really helpful and made my experience pleasant. He s a great asset to this store

Customer service was mediocre and the selection of phones wasn't great when I was in. Maybe I am missing something.

Had problem with my phone Josh and Steven fixed it no time and showed me a better way to get started Thanks

Sean made sure everything happens and was very nice

TAGGART did a fantastic job helping us today! We added my granddaughter to my plan.

Excellent customer service amazing attitude very patient

Keith helped me with my tablet problem he was awesome and so we're the other guys

These folks are amazing! I ve been to several stores in the past, this team works great together. No rolling of the eyes due to lack of knowledge and I believe they go above and beyond. Kudos to you all!

Every time come in here I get exceptional service from Josh. There is no limit to the patience of this team. I will always be a Verizon customer and extremely highly recommend this location. Will come back.

Steven helped me with all my electronic needs very very happy about the help I received

Steven was super helpful in getting our warranty situation sorted out.

First time ive visited this store location..Sean was so nice and helpful! He knows his job!

Revised: Horrible customer service they say they will help you and get back with you but they lie saying my bill was going to be one amount and it ended up being double just frustrated all over the place. I regret getting a new phone now I'm stuck with the horrible service if I need local help. Very deceitful and rude. I will try my luck in the blue springs branch

I have been going to this store for a long time without any issues but today the gentleman that helped me was very rude. I ended up calling the support line for clarification on my bill and they transferred me to the store when the gentleman answered I thought I was calling a residential phone the way he answered the phone very rude customer service. I am very hesitant to go back to do business with them. I ended calling back customer support and they were able to help me.

Josh Jakovitz over at the Sterling and Blueridge verizon store represented verizon with his superior customer service in text book fashion with his knowledgeability in the product and patience with me as a business account holder, thanks Josh and Verizon.

Nick Schoeben was wonderful! We arrived at the store close to closing time and still he was helpful and talked us through the upgrading process. I m always happy with people at this store because they care about their customers even if it has been a long day.
Thank you again!

Worst customer service ever!!! Try to avoid this place, they are stupid and they dont know to do their job and you are going to waste your time, even after the call from their Verizon customer service they didnt know what to do, lazy people, letting customers waiting while they not doing anything except walking forward and backward...If i can give 0 that would be it!

Best experience I've ever had at any Verizon ever! Steven R. you rock! You really need to be Verizon's poster boy for superb customer service. Thank you for your help, you exceeded all my expectations.

Today I worked with Sean and he was a phenomenal sales person. Great customer service and helped find a phone that suited me specifically!

Always helpful, but I usually walk out with an upgrade of some sort and my bill going up another twenty bucks. But I have great service!!

Every time I walk in the store their is a smile on their face and always happy to help

Lost my phone so went in to get a new one without any issues. Michael explained to me what would be better for me, a prepay plan or adding another phone to my account, while still paying on the phone that was lost. I then had a problem with getting into my Google account later that night. Went in the next day to get help, thinking they were just going to tell me too bad, but to my surprise, Ms.Ronnie sat with me for over 30 minutes trying to help me, we were not successful, but she gave me a couple options and I will be doing one option on Monday. Love the customer service at this store, we never have any issues when we visit this store. What a great team.

Taggart was The most Amazing Salesman he help me figure out how to recoup myself after my brand new table was Stolen.. I had only had it for a few weeks. I just wanted to hug him because I have been crying and devastated for several days and Taggart destressed me. Thank you so kindly..

Representative Marco's helped transfer of my info to my new device. Very helpful.

These guys are great!!!! Steven and Taggart were extremely helpful. They answered all our questions... which were many!! From ensuring that we got the best devices at the best cost with all the protection needed! Very personable and friendly. They cracked some jokes with us and we enjoyed this experience!!
Back again the next day....lol.... Sean is a freaking rockstar!!! Will only come here for my Verizon needs.

I dealt with Keith at this location, very pleasant to work with. Very understanding of my needs.

Sam was very helpful and extremely personable. She looks for all possible discounts for and worked hard to get the best deal for me. She explained everything step by step. She did an awesome job.

This store repeatedly earns my loyalty. The manager Steven will do literally everything to leave customers satisfied. I walked in crying and left smiling. Thank you for treating me like a guest and not a customer.

I bought a pixel go back to swap iPad to Verizon ,I was told it wouldn't work on Verizon network so purchased new iPad
So I go to Lee's summit store just out of curiosity and the old iPad worked on the network with no problem manager said maybe corporate had a way to make it work
Manger said he would speak to someone
At corporate that he new that could help
With problem he was just blowing smoke
Going to Lee's summit was worth the
Honesty if you want honesty I would go there versus this store

Called before I drove 20 miles to make sure they had a GizmoGadget. I was told they had one in stock and it would be waiting for me. When I got there I found they never had one in stock and I had wasted my time driving and waiting in line. This is typical service I've learned expect from a Verizon store.

Being a "mature" age, I needed extra help how to use navi and maps. I visited the Sterling store where LaShae gave me unlimited time and attention. She was always patient and answered all my questions, dumb or not. I had visited a different store previously and was given the brush off by a young guy but LaShae couldn't have been more helpful. Thanks to her I had a wonderful vacation using my newfound skills with navi and maps. Thanks again, Lashae!

Josh was awesome!!
Helped me setup a different phone today...
Great attitude!

We were worried about the process of switching phone plans, and Karl made it super easy!

Associate Keith is very friendly and informative about avaliable plans and he even helped us set up our phones from old to new!!

Sean was great and patient with helping me on Monday. I am back on Tuesday and Steven is also remarkable. I would recommend this location to anyone.

I went in to replace my phone protective cover. There were 3 people being helped. No one else was waiting, but me. It took 32 mins and I finally left.

I got the phone of my dreams thanks to these professional guys. Taggart, Josh, Sean. I highly recommend these guys. They worked with me until I got my phone.

Jacob did an above and beyond customer experience with me during my recent phone upgrade. His kind of one on one interaction is rare these days. I would give him 6 stars if I could.

Jacob and Josh were fantastic during their service would recommend coming to this place

Sean helped me make getting a phone smooth and easy. Would recommend coming here to any Verizon customer

Keith was amazing, he made my switch from sprint seamless. Thank you Keith for your great customer servive.

My experience here has been pleasant. Sean, the sales associate who helped me was very kind and professional. He got me a great deal and explained things to me without making me feel dumb. I'm definitely going to come back to this store the next time I need a phone!

TAGGART HELPED ME WITH ALL MY NEEDS!! in a timely fashion at that- wonderful people buy your tablets from theee guys!

The staff is always helpful each time I go in for any kind of help. I would recommend this store, it's staff and their service very highly.

Sean Fergason was exceptional customer service. Extremely knowledgeable and helpful.

Came into the store to upgrade my phone store was very friendly and helped with any questions I had

Staff very helpful. Air conditioning was delightful...

Great experience. Steven is the greatest. Won't go anywhere else.

I am a long time Verizon customer and have always loved this store. I talked my girlfriend into going to this store because in the past my experience has been top-notch. This time was different. The salesman told us he hit the wrong button (Cash during a debit transaction) and proceed to make us go to the ATM to get cash for that amount, instead of voiding the transaction or calling corporate to do it after we left and running my card correctly. Totally unacceptable, not to mention an extra $3 ATM charge.
I made it known I was interested in upgrading my phone as well as my girlfriends phone, when I told him I wanted the Pixel I was bombarded with every negative review I've read on the internet...in person, when I made it clear I still wanted the phone (and appreciated his opinion the first time) I was told I should wait or going with some that has more 'features' even though I clearly said I like the phone with less features (this is just a matter of what certain people like in a phone) and no bloated pre-installed apps. So I took my business elsewhere.
Besides that fact that this guy didn't know how to use a tablet, he pushed his personal opinions on me enough I didn't want to buy anything from him. Terrible salesmanship. Being a software developer I took offense to the way he talked down to my knowledge of technology and that fact he kept asking me to justify my choice of phone was uncomfortable, and unnecessary. Just get me the phone I want dude, leave your personal stuff out of it.
I will never go to this Verizon store again.
P.S. The Blue Springs Store got me the phone and upgraded in less than an hour and never gave me lip for wanting the Pixel.

I went to pay my bill and total was $241.29 and I gave the guy $243.00. He asked did I want change back, I said no put all of it on my bill. He said ok. Then asked if I wanted a receipt and I said yes. He go back and act like he is getting me a receipt but comes back say it didn t print and ask if he can email it. I never got my receipt and when I checked my payment history it shows he didn t put the &243.00 I gave him on there so you just keep my extra. This is what they doing at this location. Wow!!!!!! Not happy at all

Are you gonna buy my gas? Give me money for wear and tear ? Had me drive 30 miles to get there then no phone in stock, ruined my day

Lazy customer service. I waited 30 mind to get help. But they just wasted my time, couldn't solve my problem.

Sean did an awesome job getting my wife set up with a new phone.

Very helpful in regards to recovery of important data. Thanks guys.

Super nice kid working there, Sean. He is very competent & fast where possible! He is extremely knowledgeable and competent, devoted and effective in solving customer service issues.

Steve sold me my phone and was entertaining as well as friendly in selling the phones. In fact, he came in off his shift just to help because Sean was engaged in an intense, complicated, and tiring issue helping two other customers.

Really nice environment in the store.

Thanks guys!

Best!

Sean was very helpful and knowledgeable about phones

I have always had good customer service from Verizon, I have had a few problems with phones etc and they always strive to take excellent care of my needs. I find it hard to believe anyone who has a reasonable complaint is not taken care of!

Went to the Verizon store and was greeted by Sean who equally friendly and competent. I hope he stays in your employ, as he was a pleasure to deal with and quickly answered my questions and suggested I get the Otter cover for the phone. He then installed it. I am leaving here happy.

Lost my phone and came in to get a new one, was very with the young man Marcos that helped me! Was able to get all my info moved over and got me ready to go in a timely matter!

I bought a phone from this store and someone at this store was tracing my phones calls and monitoring my web activity. Don't trust them.

Constantly get the run around when i come in im told one minute no charges will apply come back later and then im. Told i have to pay way more then was quoted as a possibility

Sean has been a gem today. Everything was explained to my understanding and everything was taken care of. Ieft out of Verizon being very happy that you all have always been my provider. I'm a very happy camper. THANKS SO MUCH SEAN AND VERIZON

I had Verizon several decades ago with no complaints whatsoever. Recently, over the past year or so, I've found some of the associates to be rather uninformative and dismissive. I needed instructions for how to move photos from my More

Very bad customer service. Will not help with any issues. Only want to sell stuff. I'm going back to Sprint.

They have the worst customer service should have stayed with at&t

I had the very pleasant experience of working with the General Manager Ashraf Darweesh...I drove to this location which was not the closest location to my home and I am glad that I did. Ashraf was patient when I was being somewhat of a difficult customer. He was excellent and I wish I could do more than just write a google review regarding his service. The other representatives at this location were easy to deal with as well. Thank you thank you thank you :)

I was in need of a new phone today. Sean was here to explain all parts of buying a new phone as well as a tablet. I appreciated his patience in explaining it all to me. Thank you having such a talented young man here for explanation of it all.

Sean was very helpful and came up with a plan for my girlfriend and I to get new phones. We live hours apart. He was cheerful even with his wisdom teeth taken out. Would highly recommend him and he NEEDS a raise.

I was totally satisfied with the help Jacob gave to me and I thank him very much for all his help.

Jacob that i dealt with was nice - but when i switched to Verizon i did it solely cause i wanted the $150 off of Apple watch. He sold me a new phone and accessories that i was told was part of the deal (add-ons) and then didn't order the watch. This was over 2months ago and now when i call i get no help. Told me they are on back order when i have already called other stores and that is not true. Heard TCC was bad and i def am experiencing that. Hope they can salvage my business cause if Verizon doesn't honor when i switched ill go back to the other provder in a hearbeat.

Smooth experience. I stayed away from this location for a year because customer service was horrible. Today's experience was the best! New crew changes my Outlook on VZ

Sam was wonderful to work with. Had issues with transferring from one phone to another. She fixed it in a matter of minutes.

Keith provided excellent service. He is extremely knowledgeable and helped me and my family get everything we needed for our new phones

Just left your Sterling store. I was greeted by Keith, as soon as I walked in. He was helping another customer and told me he would be right with me. I was confused on my usage plan. He helped me, and explained why and how I was running out of data. He also found I qualified for the over 55 and even saved me money. Great customer service!!! Thank you so much Keith!

Excellent service, seemed like the management was a bit lax, though everyone was very courteous and efficient.

Was a horrible experience went to see what was wrong with my phone or upgrade walked in nobody in the store but two workers wasn't greeted told them what my phone was doing they didn't acknowledge my problem just wanted my phone number and name to see if I was able to upgrade they were so lazy I will never go back I have been with Verizon over 20 yrs

Sean F. Was super helpful in getting me this new phone. Great experience!

I went there looking to buy an iPhone and Danny at the store helped me perfectly and manage to get me exactly what I wanted, really satisfied.

Sean was very helpful knowledgeable and courteous. He offered many options I knew nothing about. He is definitely an asset to this location. Thanks Again.
-Bryan

Salesman Sean was a great inspiration. He was very knowledgeable and very personable. Steven was an excellent help. Would highly recommend most gentleman