Verizon Wireless TCC KC Wireless Hanover Reviews

Wasted my time, no call back after 2 days. Thanks for nothing

Joshua helped my husband and I and was wonderful! Taggart let us in late to do our transfer. Love this location!

Was seen in a timely manner and staff is very friendly and helpful

Josh and Taggart thanks so much for your quick and speedy service today ...Michelle Dickey

Sean was very knowledgeable about the different products and very patient with assisting me with how to use my new phone

Sean is the most pleasant and helpful person I've worked with in my 26 years of being with Verizon

Sales Associate was rude, unprofessional and talked over me while I was asking questions. If I wanted to be treated like this I would go to the Verizon Blue Springs Store. Looking to switch service because of the continued unprofessionalism and the lazy employees that Verizon continues to hire.

Took the time to listen to my cell phone service needs matched me with a great device The Google Pixel 3 XL,
Sent me a email to state if I ever need any assistance that they are there when ever, great service!

Knowledgeable staff. Quick service attention. Good product selection.

Sam gave me great insight, service and advice. Add on that she searched for all and any discounts for my upgrade. Thanks for making the upgrade quick and easy

Salesman was professional, knowledgeable, kind and helpful. Thank you for employeeing such a wonderful young man.

I got the phone I wanted and it is functioning with no issues thanks to him.

No longer a corporate office. Owned by TCC (whatever that is). Very helpful upgrading my account. And friendly.

My experience was very good today Sean took time to get me the best deal on my kids broken phone great job

Setting up my new account was very difficult because I'd lost passwords and such but Marcos was very patient and helpful. He was very knowledge and thorough. He's a great representative for your company. Thank you

Everyone is extremely nice and can help you with any question.

Taggart was outstanding working with mt elderly Dad on his new IPhone 12. Great service!!!

Marcos got me setup with my new phone today. Great customer service. Will be back.

Sean helped me out tremendously loved his customer service skills he knows his job & done it well very, very satisfied.

Great experience. Best customer service ever. Worked with Sean and Steven. Both very knowledgeable, patient and customer focused. That's my reason for staying with Verizon

That was fastest, friendliest Verizon experience I have ever had!!!

The last thing anyone wants to do is spend an hour in the cell phone store, but I was fortunate to be helped by a young man named Joshua who was not only was cheerful but extremely competent. He really wanted to help and took pride in his work which means he will probably move on to a better job soon!

Had a great experience with sean at the store today thank you very much

This store and Keith did a great job helping with my phone setup

I found the staff dismissive and rude. Dogs not help me with my problem

Went in to get new phones and add a line. When we left was told the transfer line had been added and we were good too go. Took over 1 week to get the new line actually working. Went back there multiple times and spent hours on the phone with Verizon and got no resolve. Turned out that the transfer didn't get completed in the store that day. Even though they called and verified everything was done before we left. Would have very been nice if they would have figured this out in a reasonable amount of time. And of course no one cares, they already had our money and no one will even consider anything for our trick trouble.

Jacob and all the crew were great! Always so helpful!

Was into to the store last week to get a new phone and had great experience getting my new phone thanks to Marcos

Excellent customer care...ecvellent
Explanation of all products....courteous...quiet....a pleasure to work with....thsnk u....hsppy holidays too.

When I typically go into this store, I usually get good customer service. Today they apparently had another manager from a different store from Iowa, his name was Dalton and refused to help me with my phone.
When people call me they can't hear me I have to put them on speaker phone and he refused to assist.

Sean was very helpful and answered all questions. We not only switched to Verizon but also purchased a new phone and accessories. Sean exceeded our expectations! Thanks Sean!

Bought a new iPhone today Sean F was absolutely amazing!! Very nice and helpful!!

I worked wish Josh and he got me set up very quickly. The store was very helpful and made getting a new phone painless.

Smooth sailing setting up my new iPhone. Taggart was very helpful.

Marco's did absolutely amazing with me and my husband. Would recommend coming to this store before others.

Absolutely horrible been dealing with a $2000 mistake on Verizons end. Hands down the worst business decision I have ever made.

As the site says, customers usually spend 15 min. there,, then go to another store. Like 291 hwy. or Blue Springs Verizon store, ...

Jacob was wonderful and patient in going over my bill and helped me save me save money

Just have a problem with bill I made a payment bout a week ago today now the end of the month

A very friendly experience. Steve was informative and helpful. They were getting busy and we apologized for taking up his time and he said no worries its one customer at a time. Thank you

Steven and his team at the Sterling (KCMO) location were great to work with! Very patient, answered all of our questions, and walked us through all of the options and details while upgrading multiple phones.

Sales person at Sterling Crossing Tagget, was very helpful and curious. Picked up phone in Lee's Summit,,but had to bring it here to get all loaded.
Was very helpful.

The gentleman who helped me was so patient with me in setting up my gmail. Friendly! I would return to this store and recommend it to my friends. I came in feeling frustrated and left feeling confident. Thank you so much!

Marcus was more than helpful getting me started on my new phone. Very cautious knowledgable.

Keith was very helpful answering ALL my questions. He was also great about giving me the best deal.

Best customer service. Very friendly and intelligent.

Purchased a new phone today from Marco's, very kind and helpful young man. Thank you guys for getting me set up!

I want to let you know about the quality service I received today. Josh and Sean were excellent representatives of your company both were courteous and knowledgeable. I was having trouble getting my new phone turned on. They completed the process. They also answered all my question and more. Please let them know how great they were.

Danny was terrific. He knew what to do and made my switch to a new phone a painless experience.

Sean was great! Very knowledgeable and worked efficiently with all the customers. Very nice and patient with all the customers he had to deal with. Look forward to dealing with him if I have any problems in the future.

Sales associate Marcos was great!!! He explainsd how to use the phone, and had great knowledge of the phones I bought and was interested in!!!

Went to the store at the end I had to upgrade my phone Sean was very helpful..

Sean was amazingly patient, extremely helpful, answered every question and more. Sean definitely helped as we had multiple decisions. This was easier to purchase additional devices today.

I really enjoyed the services keith and everyone for Tcc Verizon. Happy wife and happy life

Steven helped both my mother and I with new phones and he was incredibly patient and knowledgeable, making the entire experience much easier.

The staff is nice store always clean and never had to wait long I don't like that a corporate store has to call customer support
That doesn't make sense

Taggart and Taylor were both very professional in all areas of service needed to solve my issues with regards to my phone. I strongly recommend that they are rewarded for their work ethics. I am so pleased.

Marcos was very professional and knowledgeable. It was a very pleasant experience. I was switching from another carrier. Thank you Marcos and staff.