Verizon Communications Reviews

My experience with Brianna was excellent! It was the next customer service in years. I appreciate all the help and suggestions she made. I will come back to see her again!

Extremely helpful staff. We were greeted immediately as we entered, and staff quickly addressed our FIOS issues. We were in and out with a new modem in under 10 minutes.

Kelly was fantastic! No one likes switching cell providers...Kelly made it so easy! She was able to give me a monthly estimate super fast. Definitely making the 45-minute drive to see her when I switch my family over to my new Verizon plan.

12/3/19 I went in to add a new phone line and was greeted with joy by Daniela! The last time I came she helped me as well. I just want to tell you that Daniela is the best! Daniela hooked me up with a great deal for three lines and I also got a new Iwatch!! I am so happy with the Customer Service Daniela gives !!! She is one of the best!!!!! Also, other workers there and I believe the manager were very helpful and friendly! I love coming to this Verizon store!!!

Rodney was extremely helpful and was able to work with us inside of our budget. Really appreciate his expertise and knowledge of the products and services.

This was the second time I ve purchased from this location the last time for upgrading my home Fio s and now a switch to Verizon from being a at&t customer for 20 years.. I will travel from PA to this place because of the great service.,

Paying by kiosk no receipt out of paper. No worker there could load paper !!

Travis & Randall took great care of my husband and I. I hated my phone and they worked it out for me to get a new one great customer service there I will come see Travis for my questions

Great experience with David my sales rep. Explained everything clearly and is very knowledgeable about the products.

Found sales associate extremely knowledgeable and very helpful.

She has patience when dealing with difficult. With little understanding with high technology.

Kelly was very friendly, professional, helpful and patient with me. She helped me through my choices in such a good way that was comfortable and beneficial to me.

I was there to return my cable boxes the gentleman was helpful courteous and quick. It was a possible to get a phone number for the place but once you find it everything went well

Rodney was AMAZING ! He talked me thru everything. I had a cracked iphone6 and he walked me thru separating with my old phone and getting an 11 ! He was super accommodating and took his time understanding my needs and what my priorities were. Glad to have met him. I will gladly go to him with all my questions moving forward !

Amos was very professional. I was amazed how much knowledge he had on all the Verizon products and knowing exactly what my needs were and staying with my price, on another subject it was nice seeing him enjoy doing his job and making the customer feel comfortable that he is getting the right products that fit their needs.

The sales rep was very professional And thorough with all questions and answers And notified us about all new promotions. We would definitely use her again In recommend friends to her !

Good service, in and out. Joe was able to a answer any question and addressed and my concerns. Leaps and bounds above the City Line Ave location.

Didn't seem to have any interest solving issues with phone...

Daniella was very flexible because I have a busy schedule. She understood and told me the hours when I can come back, browse and ask about certain items.

Rodney from the New Castle location STOLE my trade in! I was promised $300 for my trade in back in September 2019 when I opened a new line. I have spoken to many reps about it. My phone was never sent in!

It's a very bad idea to enter your social security number in your phone. This shouldn't be required to get the service.

large high volume store. lots of employees to help you out. Never wait long for assistance

Kemuel was very friendly, professional, outgoing and knowledgeable. It was a great experience joining Verizon and getting a new phone!!

Rodney is absolutely amazing. This man hooked me up and made the experience very pleasurable. Thank you so much !

Love going to this store all of the staff are very pleasant. Especially James Davenport

Travis was awesome. Very attentive and knows technology. Would highly recommend!

Travis was best so easy to deal with.
Will definitely recommend to friends.

It was horrible. I was told that I could exchange a faulty set top box at the store and I didn't need a work order. When I got in the store then I was told I needed a work order. They gave me a phone # to call and get a work order. I called outside the store only to get the same phone tree that put me on hold for 2 hours. Your service sucks.

Very bad store and service is very very bad. They will give you hard time to is something is wrong with the equipment. Jessica and the manager is very bad had an attitude. Please be careful going to that store.

Lost my phone pics twice. ..over 400 pics....no compassion. ...acted like oh well.....DO NOT GO TO THIS STORE....its worth the drive to find another branch.

Fix my iPad SIM card install. They really know their stuff.

Rodney was very helpful...you should have more people like him working there. He really knows his stuff...give him a raise.

Yeah go to a different store. Customers all around complaining activating a phone took 45 min.
You get the impression the staff just doesn t care
Go to a different store

I went into the store today around 11:30 in order to get a charger for my Verizon jetpack. There was 2 gentlemen working. One appear to be a trainer and the other a trainee. The trainee asked the trainer if he was allowed to sell Accessories. I found this odd question but being in a hurry and needing this charger for my job I decided to go with it. The train I did not have codes to get into the computer and high to use the codes of the trainer. After typing and fooling around on the computer for a few minutes the training says to me I can't sell this to you. Mine ischl reaction was why not? The trainer said I don't know where the employees are and I'm just here. The best thing you can do in the most cost effective thing you can do is just get this charger from Walmart. With that I left the store. As I was getting into my car another older couple pulled up and the train I came out and started to tell them that they were not able to sell them any products. This was the worst experience I have ever had in any retail store of any kind in my entire life. There open for business from 11 to 7 today but neither employee is allowed to sell any products. The only reason they got one stories because then please we're polite

A little miscommunication at first but we got it all worked out in the end. Helpful, courteous staff. The store is great, all in one - cable, internet, and cell service.

HATE DEALING WITH ANYONE CUSTOMER SERVICE PEOPLE THEY TREAT YOU LIKE YOUR SO STUPID ALL I WANTED TO DO WAS RETURN A MODEM THAT VERIZON SENT ME TWO OF AND STARTING BILLING ME FOR TWO DIFFERENT INTERNETS AT ONE LOCATION THAT DOESN'T EVEN MAKE SENSE BUT NOW I HAVE MY CREDIT GOING DOWN BECAUSE VERIZON IS SAYING I HAVEN'T PAID IN 3 MONTHS ON THIS OTHER ACCT I DIDN'T EVEN KNOW I HAD LMAO SO THANK GO WE FINALLY GOT THAT SQUARED AWAY AND RETURNED BUT STILL HAVE TO WAIT TILL THE END OF THE MONTH TO GET ALL THE CHARGES REIMBURSED SO IT DOESN'T EFFECT MY CREDIT REPORT... NOW MY VERIZ9N PHONE IS THE BOMB I'VE BEEN WITH VERIZON PHONE SINCE I WAS IN MIDDLE SCHOOL ILL NEVER CHANGE LITERALLY BEST PHONE SERVICE 8VE EVER HAD AND I'VE TRIED ALL THE NAMED ONES SPRINT AMD TMOBILE AND THEY BOTH SUCK

The assistant manager Jessica was great and very helpful along with Chris the rep. Will be back again.

This a place to get your cellphone and any products for your tv's and a lot of people Love Their Verizon Dealers.So go and check them out you will so Happy

When I went there for a problem They took care of my problem with my phone.. very friendly

Employee couldn't help and didn't go the extra mile at ALL

I need to replace my sim card, the sales person wouldn't listen to me, didn't make eye contact. He made lots of assumptions and had conversations with other sale persons about my account first rather than taking to me directly. It was very annoying. I highly recommend the Verizon at Churchman's instead.

Brittany and Marvin are awesome! Had a very complicated issue and they handle it! Also they let me borrow a phone charger when my phone was about to die. Brittany stayed a few minutes late going the extra mile for me. Best experience I've EVER had at Verizon!!! Highly recommen going to this store even if it's a further drive. I hope someone from Verizon sees this.

Awesome Service from assistant manager Jessica! She got me everything that I needed and more. Will definitely be back again.

Horrible customer service .waiting for my rebate from last 6 months .never get back rebate or any gift card.they are only doing fraud.

Pleasant and courageous reps. Tirard & Larry worked diligent to get my new phone.

It was a old matter that needed to be resolved... The staff were very friendly when I entered. I received quick service and I was able to leave quickly. I always appreciate friendly and prompt service.

Great service! If they don't have something in stock, they will get it for you. Answered all my questions, no pressure to buy, wanted to make sure my needs were met.

These people are all about sales commission. I asked could I just be billed for headphones I came in for, their response was, "we don't do that here!". Every Verizon premium authorized dealer gives you this option. Tried to return my recalled note 7, was told in I'm so many words that the new ones they have, they want to sell. Not lose to exchanging recalled phones. ???

Understand this: this is NOT a true Verizon store. There are no actual Verizon FiOS stores in Delaware. Like this one, every "Verizon" store in Delaware is a 3rd party authorized retailer. If you looked this store up online, that's clear, but nothing on or inside the building states this is a 3rd party retailer. I can't imagine the amount of unsuspecting people that go in here thinking they're dealing directly with Verizon. You are not.

I've now dealt with this store a handful of times over 2016-2018 and its always been a hassle. If you're just buying something, its probably fine. If you have any sort of technical issue I recommend you call Verizon support directly (yes, even though phone trees are a hassle). The first few times I went into the store it was a staff of about 4 guys all watching basketball on one of the TVs and yelling across the store to each other, not a welcoming atmosphere. I wanted to order an iPhone SE, which they did not have in stock. I met with an employee who told me he would place the order. Go back a week later, haven't recieved the phone in store, new employee knows nothing about the phone being ordered. They order the phone AGAIN. Go another week, no calls from the store at all. Finally, after actually calling Verizon support, they ordered and shipped the phone to me with tracking info. No idea why this store couldn't accomplish this.

More recently I went into the store attempting to return a FiOS Quantum Router and the employee would not accept the return, stating that "unless we have the model and serial number of your new router (the one I purchased), we cannot accept this return without shutting off your internet." They do NOT need this information, the employees here are either following some stupid policy from the "3rd Party Retailer," or are just lazy and don't want to process a return.

tl;dr - don't go here for any kind of customer support (technical, billing, or otherwise) or equipment return. Call Verizon Support directly.

The customer service with Ed was amazing helped me with every question that I had and he was patient while my stuff wouldn't transfer. He finally got it done an he was excellent

They don't provide tech support at Verizon stores any more.

Cellphone purchase. Staff was very helpful and friendly. Would recommend this particular location above any other local ones.

Beware, call customer service before returning router to use your own. They need to document that you're using your own equipment and apparently the reps at this location can't do that for you. Another useless hoop Verizon makes us jump through to avoid paying ridiculous equipment rental fees. They get an extra star because I didn't have to wait that long at all.

Everything was taken care of great! Definitely glad I came to Verizon.

Travis was excellent. I love my phone he wasn't pushy and I like that as I am a sales person myself so I understand the need to sell things.

If you don't get Nick, ask for Nick. He'll solve your problems with his young, creative brain.l!

I wouldn't authorize these people to retail anything other than toilet paper.

My experience was amazing. The person who helped me was great and was patient. She answered everyone of my questions and ga e me a great deal.

Kelly is very knowledgeable about the Verizon electronic gadget. My watch was set up and ready to wear in very little time. All the necessary information about changes to my bill and insurance safe guard policies was explained in a manner that I could understand. Thanks in advance.

Very knowledgeable! I ended up with exactly what I wanted.

Super slow. The sign in process is on paper, so they kept missing people. It's the only place to drop off/pick up FiOS equipment. If that's not what you need, go someplace else.

Quick interaction with this place. I was dropping off some old equipment. They had me in and out in five minutes.

Michael was so friendly and answered all of my questions. Him and Jeff went above beyond to ensure my needs were met and that I left satisfied!

I was very please with the customer service I received from Amos, he explained everything in detail, he had a great sense of humor and made me feel comfortable throughout the entire process. I'm grateful for the service I also received from Travis.

Ed was very helpful & patient, as I'm not very techy. Really appreciate his work!

The realest employees, I had a discussion about the product and was not talked to about the product. The friendliest employees and just the most relaxed, no intimidating tactics or forced sales. I made an upgrade of what I wanted to and satisfied.

Exceptional service. Kelly along with Breanna and Amos over a series of two visits took the time to tailor the appropriate service plan and phone to my family s need. We ended up switching from Sprint to Verizon, bought 4 iPhone 11 Pro Max and left store smiling ............. I will be more satisfied if my first bill statement is closely matched with estimated bill from Kelly, Breanna & Amos

Plain and simple it was terrible. The girl that worked with us had to new and she called jessica over who was PLAIN IGNORANT AND MEAN, stay away

Horrible experience at this store. Walked in and the manager was extremely rude to me by questioning the legitimacy of my business when I have my EIN Federal Document, State Documents, Car Title in the name of my business and showed her proof on the state website that my business is registered and is legitimate. She still didn t want to work with me. She said you need a taxi medallion if you have a taxi company and a sales and use tax business license. NO I don t because I don t sell products or anything taxable...we are a service business and even the state told us this when we opened our company. And in the county we operate in, Cecil County...there is no regulation of a medallion being required. I told her this and as I was walking out the door she said you better look into all those things I told you because you re not operating your business legally when in fact I am. I had all the documents necessary. So I left and called my business rep for my other business account and without a problem she said I ll take care of you just come in tomorrow. Stay far away from this place. They re rude and don t know what they re taking about.

The tech. that helped me was very knowledgable, personable, complete.

I had the experience with Rodney and have to say that he did an amazing job. No matter the question, he answered. He is an asset to the company.

Very friendly staff. A short wait. Easy place to return cable boxes.