Understand this: this is NOT a true Verizon store....

Understand this: this is NOT a true Verizon store. There are no actual Verizon FiOS stores in Delaware. Like this one, every "Verizon" store in Delaware is a 3rd party authorized retailer. If you looked this store up online, that's clear, but nothing on or inside the building states this is a 3rd party retailer. I can't imagine the amount of unsuspecting people that go in here thinking they're dealing directly with Verizon. You are not.

I've now dealt with this store a handful of times over 2016-2018 and its always been a hassle. If you're just buying something, its probably fine. If you have any sort of technical issue I recommend you call Verizon support directly (yes, even though phone trees are a hassle). The first few times I went into the store it was a staff of about 4 guys all watching basketball on one of the TVs and yelling across the store to each other, not a welcoming atmosphere. I wanted to order an iPhone SE, which they did not have in stock. I met with an employee who told me he would place the order. Go back a week later, haven't recieved the phone in store, new employee knows nothing about the phone being ordered. They order the phone AGAIN. Go another week, no calls from the store at all. Finally, after actually calling Verizon support, they ordered and shipped the phone to me with tracking info. No idea why this store couldn't accomplish this.

More recently I went into the store attempting to return a FiOS Quantum Router and the employee would not accept the return, stating that "unless we have the model and serial number of your new router (the one I purchased), we cannot accept this return without shutting off your internet." They do NOT need this information, the employees here are either following some stupid policy from the "3rd Party Retailer," or are just lazy and don't want to process a return.

tl;dr - don't go here for any kind of customer support (technical, billing, or otherwise) or equipment return. Call Verizon Support directly.