It was horrible. I was told that I could exchange ...

It was horrible. I was told that I could exchange a faulty set top box at the store and I didn't need a work order. When I got in the store then I was told I needed a work order. They gave me a phone # to call and get a work order. I called outside the store only to get the same phone tree that put me on hold for 2 hours. Your service sucks.