Verizon Communications Reviews

Cellphone purchase. Staff was very helpful and friendly. Would recommend this particular location above any other local ones.

Beware, call customer service before returning router to use your own. They need to document that you're using your own equipment and apparently the reps at this location can't do that for you. Another useless hoop Verizon makes us jump through to avoid paying ridiculous equipment rental fees. They get an extra star because I didn't have to wait that long at all.

Everything was taken care of great! Definitely glad I came to Verizon.

Travis was excellent. I love my phone he wasn't pushy and I like that as I am a sales person myself so I understand the need to sell things.

If you don't get Nick, ask for Nick. He'll solve your problems with his young, creative brain.l!

I wouldn't authorize these people to retail anything other than toilet paper.

My experience was amazing. The person who helped me was great and was patient. She answered everyone of my questions and ga e me a great deal.

Kelly is very knowledgeable about the Verizon electronic gadget. My watch was set up and ready to wear in very little time. All the necessary information about changes to my bill and insurance safe guard policies was explained in a manner that I could understand. Thanks in advance.

Very knowledgeable! I ended up with exactly what I wanted.

Super slow. The sign in process is on paper, so they kept missing people. It's the only place to drop off/pick up FiOS equipment. If that's not what you need, go someplace else.

Quick interaction with this place. I was dropping off some old equipment. They had me in and out in five minutes.

Very poor customer service at hares corner location.

They are always busy I walk out every time to slow

Michael was so friendly and answered all of my questions. Him and Jeff went above beyond to ensure my needs were met and that I left satisfied!

I was very please with the customer service I received from Amos, he explained everything in detail, he had a great sense of humor and made me feel comfortable throughout the entire process. I'm grateful for the service I also received from Travis.

Ed was very helpful & patient, as I'm not very techy. Really appreciate his work!

The realest employees, I had a discussion about the product and was not talked to about the product. The friendliest employees and just the most relaxed, no intimidating tactics or forced sales. I made an upgrade of what I wanted to and satisfied.

Exceptional service. Kelly along with Breanna and Amos over a series of two visits took the time to tailor the appropriate service plan and phone to my family s need. We ended up switching from Sprint to Verizon, bought 4 iPhone 11 Pro Max and left store smiling ............. I will be more satisfied if my first bill statement is closely matched with estimated bill from Kelly, Breanna & Amos

Plain and simple it was terrible. The girl that worked with us had to new and she called jessica over who was PLAIN IGNORANT AND MEAN, stay away

Horrible experience at this store. Walked in and the manager was extremely rude to me by questioning the legitimacy of my business when I have my EIN Federal Document, State Documents, Car Title in the name of my business and showed her proof on the state website that my business is registered and is legitimate. She still didn t want to work with me. She said you need a taxi medallion if you have a taxi company and a sales and use tax business license. NO I don t because I don t sell products or anything taxable...we are a service business and even the state told us this when we opened our company. And in the county we operate in, Cecil County...there is no regulation of a medallion being required. I told her this and as I was walking out the door she said you better look into all those things I told you because you re not operating your business legally when in fact I am. I had all the documents necessary. So I left and called my business rep for my other business account and without a problem she said I ll take care of you just come in tomorrow. Stay far away from this place. They re rude and don t know what they re taking about.

The tech. that helped me was very knowledgable, personable, complete.

There is a guy there named Josh who is the only person I recommend you go to for help. In the hands of other associates they made me feel like I was a bother. And they were rude.

Travis was very helpful and knowledgeable. Made it look so easy. Purchased a phone, transferred data, then wiped my old one and transferred my dad's info to that phone. Great service.

I had the experience with Rodney and have to say that he did an amazing job. No matter the question, he answered. He is an asset to the company.

Very friendly staff. A short wait. Easy place to return cable boxes.

It is almost too apparent when you walk in that this store is not a Verizon store and this store is under staffed and/or poorly managed. The only redemptive quality was the apology from the sales associate.

The most unprofessional and careless employees I have ever seen. Totally not helpful. I am very disappointed.
Went in there to ask for assistance with backing up my iPhone, workers did not even look at it. Instead the one man "laying" back on the chair behind his desk and was telling me how I need to go to Apple Store.
Customer service - 0.

Verizon Fios Cable Equipment was returned. The Customer Service Rep (Bryan) who assisted me was a very pleasant, and extremely accommodating young man. It was a great pleasure being able to converse with him this afternoon.

Great customer service, knowledgable and pleasant staff.

Worked with Brianna to resolve a complex plan change issue. She was knowledgeable, patient, and thorough in getting the matter sorted. Based on her top notch customer service I would do business there again.

Clearly states they open at 8 am but was not let in until 9am. I just had to drop off a router. Very unprofessional as the opener on Dec 19 2019 walks up to the store and looks at me shaking his head.

I was greeted by a staff member at the door, he took hold of product and completed my task. Quick service. A pleasure for me.

Ed spent a lot of time with my husband and me answering questions about our Verizon service. He was very helpful and patient while I was trying to decide about purchasing a new phone. I had a hard time deciding about a phone but he didn't rush me. I appreciate his pleasant and patient attitude.