Seungho Park

Review of Verizon Communications

about 2 weeks ago, I applied verizon fios triple p...

about 2 weeks ago, I applied verizon fios triple pakage service for internet, home phone, and TV. It cost more than $160 per a months for the first 2 months. When I tried to connect wifi on my tablet, it continued to be failed for sevral days. And I had a chat with technical support via phone. he told me that the router did not support wifi for my tablet. But when I requested to replace another router that can sopport my tablet. They repeated that they could not because it was the newist and most advanced router. Now I have to use my mobile hotspot service for my tablet to be connected wifi internet. I wasted more than about 5 hours with struggling with representatives of customer service center.
That was my worst service level that I have ever experienced. I'm so surprised how the Verizon can be still stand on with this kind of poor service level.