UAB Itella Logistics Reviews

So sad that itella came to the world. They provide the worst shipping quality from all the delivery Companies. Firstly it is impossible to call them even they wrote Their phone number in Internet, you will wait for 15 minutes on call and nobody will answer. Secondly all the parcels they delivery are always late. Always! I am buying a lot from foreign countries and when I see that itella will be responsible for my parcel, the first mind is "what the fck. Really again?"

Haven't contacted me, but changed status to "unsuccessful delivery attempt, couldn't contact the recipient". Awful, try to avoid this carrier company.

Itella in Lithuania: it's not working. Tracking information says I wasn't home, but it's a lie. I was home, nobody called me. Nobody tried to deliver the next day. Nobody answers customer service phone - always busy. Terible. And it's not my first experience. My friend finally received his parcel after two weeks of everyday calling to customer service. The parcel wrapping was all shredded.

The liar company - initially tried not to deliver without warning. After the call, the manager said it would be tomorrow. A day after the call, another manager said she would be there by the end of the week. After another call, the third manager said he would explain where the parcel was because he didn t know where it was. He promised to call back, didn t call back. From Germany before their registration within 7 days, and delivery to the place can not exceed 2 weeks. Not to mention that when you call, you only get out during the biggest trouble, you don't answer the letters. Shame

Couriers deliberately leave damaged parcels at terminals to evade receiver's claims and get very angry, when you demand to deliver the same parcels personally and file a damage report. Any damaged parcel is "not their liability", but the sender's, despite damage report evasion. Somehow they are the only ones whom the GLS and DHL trust their parcels. Parcel delivery cost may be anywhere from 10 to 20 euros. A garbage collector could have delivered the package cheaper and safer than these guys.

Horrible, horrible service! They blatantly lie to their customer about delivery, while the delivery isn't even scheduled nor planned. Waiting for over two weeks for a parcel to deliver inside of Lithuania which took two days to travel from Germany. It's incomprehensible to me, how this company still exists!

The most problematic company providing parcel delivery services.

Track the shipment yourself. Sign that shipped for delivery. Call to ask when you will arrive, write down tel. no. and says the driver will turn. Wait at home from 10 p.m. until 6 p.m. Call again, says unfortunately, but will not bring today !!! THIS WAS DIFFICULT
CALL AND TELL YOU DON'T WAIT ???

They don't contact you when delivering (happened multiple times) and there's no option to change address.
They also quite often leave the parcel in a random locker in certain radius, which can be frustrating, not only because i have to spend my time walking there but also because i paid for the parcel to be delivered to my door, not a locker. Their service is very poor.
And this is made worse by the fact that all Amazon orders come via Itella.

No delivery on time, no contact, no staff, no tragedy here

Spent the whole day not communicating on the shipment, noting that he tried to deliver the shipment even though he did not, the customer service was tragic, even though he tried to deliver the shipment allegedly fifteen minutes ago, it was no longer possible to arrange the actual delivery to the specified address.

Before delivering the shipment, they called and agreed when they could deliver. I didn t face any problems with the presentation, did a great job.

My Amazon order was split to several peaces. Payed for the delivery to my home address, but the order was scattered all over the city. Each piece of order was sent to different post machines to various places of the city. Nobody's picking up the phone when calling their services.

Nightmare! The handset does not pick up, shipments need to wait the longest, a completely irresponsible approach to work.

Sleazy people, don't hang out with ITELLA!
I have been waiting for 10 days for the shipment and not yet

Customer center just hangs the call and that's it... Got a message in tracking that courier tried to contact me and I did not answer, but I did not get any calls from courier and etc... Worst experience...

Not a very good experience with these folks. Not sure how they re still in business. DHL handed off my package to them for delivery in Vilnius. I had medicine being shipped from Germany as it s not available in LT. They tried delivering it on. Monday while I was out. No note, no call, no email. The second delivery attempt was on THURSDAY of that week! I waited around for them for two days wondering what was going on. Wouldn t it make sense to try the next day. Called and agreed to have them leave it at a pharmacy for me. (I paid for delivery to my home) they dropped it off at the wrong pharmacy the next t day. Avoid this company if possible. Really bad stuff.

Cheating: Parcels that are paid for home delivery they direct to collection points.
Lying: Reception promises to deliver home all forthcomming parcels but they continue to deliver to collection points.

Tragic parcel service. Does not adapt to the customer - does not adjust the delivery time. It is not possible to call contact phones. After changing the delivery address, he is able to take him there. It is not possible to leave the post office either. The worst experience with them. It would be possible to differentiate between minus stars.

Hello
ITELLA = BLOG - SERVICE!
Unfortunately, when ordering e-goods, the logistics company is chosen by the seller of the goods. In my case, the seller often sends via Posti, which works in Lithuania through ITELLA.
Thus, ITELLA works as follows:
1. Sends the sms that the shipment arrives and offers to choose home delivery or pick up at the post office. I gather at home.
2. sends an sms that the shipment is in the post !, although both the seller sends and I specify the shipment to my home address.
3. On the same day, two consignments delivered by ITELLA are delivered to two different post offices ... :(
4. Such misunderstandings are constant, so I am writing an email complaint about such a mess. No answer ... I call, the respondent explains that such bad practice is unfortunately common in their company, and the decision where to transport is made by the courier / driver ...

I wish you had nothing to do with! Bors it is not up to you but I wish! :)

Lying about contacting me, claiming that i was not at home, but i stayed at home whole day.
The parcel was delivered next day to the pickup post instad of home delivery as promised.

Terrible service. Couriers act like directors: they leave the warehouse at 9 in the morning, finish at 16 (and of course do not go to Pilait at the end of the day). Upon request, submit the shipment to another courier who could bring it before 9 in the morning or after 4 p.m. replied that there is only 1 courier who is going to Pilait . After calling the service department, they replied that we will think about how to deliver and call you back and no further information disappeared.

A disaster, not a service. The parcel was sent to Lithuania, and arrived in Latvia, and remained there for an indefinite period. 2 !!!!!!!! weeks trying to get through to them, it's useless, doesn't even connect, once I got through to the answering machine, hung on the phone for 30 minutes. in the hope that they will nevertheless connect, but did not wait, problems with them are constant.

Tragic service. I was waiting for a shipment from Amazon. 05.07 I received an SMS with a link where I could choose the delivery method. Of course, I chose home delivery because I m home. I received an SMS confirming that I would receive the shipment at home. 05.10 I get a message that my parcel is in a post office, which I am not at all comfortable to go to. And why should I ?! I have not been given the promised service and I have yet to spend money and time on transport. I don t drive a car, a bus ride will cost at least two tickets.
After calling and explaining the situation, the guy I heard very poorly, I don t know if their office is somewhere in the basement, said their system might not have worked, so the shipment was delivered to the post office. But it s nonsense, everything works for them because I got a notice of an approved home delivery. Phone and email I was fed by mail with promises that the shipment would be delivered within 1-2 days. d. At my address. Of course, nothing happened.
I wrote and called every day. Every day getting the same, wait for the courier to contact you. Today again the same (05.13), said the shipment will be delivered to my address by 16.30. It s already 16:17, no one has contacted me and I don t think I m planning. I don't know where my parcel is or if I took it from the post office, because I couldn't answer me by phone.
So I didn't receive the shipment as promised. I called again and asked why that was. The answer was different, said he would contact me. I asked when? Couldn't answer. Well, I don t blame the staff from customer service, but could at least not make empty promises.
How much longer will I have to wait for my promised service to be delivered? I don't know. Will you contact me and when? As long as I have time to wait, I can t leave the house. I had changed my plans because I thought the shipment would be delivered at least on Tuesday. And now apparently I will have to sit like that waiting for something. I am terribly disappointed with this company.

Does not ship. I suggest you do not give up and write complaints to the Communications Regulatory Authority and their owners "Posti Group". This is totally unacceptable.

Tragedy with this company. Constant problems, constant weekly delays in shipments. It takes a lot of patience and time to call or contact them in other ways. Shipment tracking is inaccurate. The frequent cases of stating that they did not find anything at home did not deliver it, although everyone is at home and does not receive any call about delivery, even though the data has been updated for a long time. And then you need to look for them and demand delivery. Takes on a bunch of work, even though they are unable to do it themselves and engages in lies or spits at the client at all. Messy is complete, I really don t recommend this company.

He was not able to deliver the parcel from the Vilnius address to the post office in Vilnius within 10 days. and it s unclear at all when to deliver. Unable to call, does not read mails. I will NEVER use Itella again.

Unable to get the parcel. It's not express mail! They just do not work!

A real curse, such a DHL "deputy" in Lithuania !!! Every shipment from Germany is nerve-wracking. Expect that through some channels Itella will inform the customer of the estimated delivery time of the shipment - absolute naivety! Coded stair locks are an absolutely insurmountable obstacle for them. You have to sit and wait as long as you need - but not at home, but at the stairwell door (because then they will stick a sticker on them that they did not find). The fact that it is justified not to find at home that it is difficult to call them in search of a requested parcel has already been written down. The wording on the batch tracking page is so puzzling, apparently specifically.
If possible, you better not deal with them!

Lies by e-mail about the delivery time of the shipment, delivery within the country takes longer than from Germany to Lithuania. Already on the third day a parcel in their bus, I do not expect good ... Today informed that he can deliver in a week compared to the first promised delivery time.

This is beyond stupid and incompetent. My item was not deliverd on time, next day they did not find me at home 1pm...really? Maybe people work at that time? They did not informed me, no call, no note left, the system was not updated. After few days of searching for my item, and calling maybe 5 companies, it turns out they have the item. No need to contact me in any way, I wrote them an email, no response whatsoever for 5 hours, then I called them, and yes, they have the item, no apologies, nothing. So it goes on, I gave my work adress in email, but they did not read it. I gave them my phone number, but they did not contact me in any matter, so I called them again, gave my work adress, double checked if they have my phone number, and so they deliver it the next day, a week late.

Office ispuding. I do not know if they're guilty, but I'll start with the fact that my German merchant arrived in Lithuania and then moved to Latvia (thanks to the god that I was watching the bust of sending it so many times I called someone who did not say so) and then he was sent to Lithuania. It's been a day when somebody has not gotten anything in the future and the caller arrives and says I'm ok for 20 minutes. Okay, it's been 20 minutes 1 hour 20 minutes. Finally, I thank you for sending me the best.

Scam: leaves a parcel at some post office 6 km. from the address to which delivery is required and calling lies that it is normal practice with economic shipping, although Amazon clearly states: Standart delivery.

27 days the shipment lies with you, this company can be fought in one way, a complaint to the e-police and RRT, customer service in the Stone Age, lies that the shipment tried to be delivered, calls that it will have left immediately, and somehow did not deliver, man 24/7 the address is and does not deliver, I wonder what Director Rasma does if the company is not managed in this way, nor has the logistics with any company been so that customers are misled by lies and empty promises.

Unable to make a phone call. No reply to emails. The shipment hangs from them and is not delivered.

Unable to manage their own systems resulting in errors that the customer has to (unfortunately) deal with. I specifically asked for my package to be delivered to my home address, however, it was left in a parcel locker. When I reached out to customer service, the lady was unable to succinctly answer any questions and repeated generic answers that do nothing to help the situation. She offered to deliver my package 5 days later than anticipated as a solution, leaving me with no choice but to go out and pick it up myself from an inconvenient location.

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Failing to view your system, misleading customers and failing to provide adequate solutions to your own mistakes. I left my shipment in the post office, even though I was instructed to bring it home several times, and later said there might have been a system error. TURBUT, rather, someone doesn t want to do their job. After calling Itella, I offered to deliver the shipment 5 days later than planned and was unable to answer the questions. No sense of responsibility and no other feedback, you see that you have no respect for yourself, your work and your client.

Package 4th day is stuck in their logistics center and consultants do not know why. Each day they are saying that it will be delivered tomorrow.

EVEN NEGU'S BLOGS, AFERISTS REALLY REALLY, NO TIME AND NERVOUS BREAKS TO FINALLY RECOVER YOUR THING, YOUR LONG WAITING SHIP! ONLY CONTACT WITH A LAWYER, IT WAS MOVED, THE DIFFERENT DRIVER WHO WAS DONE AND DROPPED ON, DEL THAT "DEL MUST HAVE TO CHANGE THE ROUTE"

Horrible service. Either broken parcels will be brought to the wrong place. Why haven t they been shut yet?

Very poor service. I don't understand why DHL sends through them. Shipments do not need to be picked up, if you deliver to the house it fails to bring, asks for extra money to climb the stairs to the second floor ...

EVERYONE, PLEASE CONTACT DHL OR AMAZON REGARDING POOR ITELLA LOGISTICS SERVICE. THEY DO NOT DELIVER TO HOME WHICH THEY SHOULD DO! Over last 6 months I have order more than 10 orders from amazon where all of them turned out to be delivered by Itella Logistics. None of the parcels were delivered to home and instead to Smart self-service parcel terminal which is few kilometers away. Itella sends a message to chose whether the parcel should be delivered to home or to self-service terminal. But regardless of the answer they still do not try to deliver to home even though someone is at home all the time.
Customer support promises to inform the drivers, but nothing changes since it is over 10 parcels which were not deliver to home.

This company is a catastrophe. Parcels are not delivered, instead they lie that the recipient was not at home. Calls are not accepted, emails are read but not answered. This customer ignorance is unbearable and really just wants to throw a bomb into this shop ...
It is incomprehensible that DHL Germany is still working with these ignorant failures and liars.

Very bad parcel service. If you can choose it, don t choose it. I will always learn better than give my consignment to these berazumas. Parcels are constantly delayed, customers are deceived - that the courier does not find the recipient, fictitiously changes the tel. No. to just pull the rubber. The service also simulates work and does not really solve problems. This Sharashin office is Finnish, which is why it works like a slacker. Even Lithuanian parcel services do not do so. In a word, the company is complete spam.

Fuf blyn, I picked up comments in lectures because I was waiting for expensive shipments. 19th day sent, 20th day in Kaunas, 21st day 7th in the morning shipment at the omnivos post office in Vilnius. Everything ciki!

My parcel from France to Lithuania came in few days, but it took 1,5 week for it to reach me in Lithuania. I called Itella 3 times. First time I was informed, that despite choosing the shiping to the home, my parcel was directed to the post-box. After this was changed, like all other people here, I received some mixed information in parcel tracking with 'fake deliveries". Thus I called again to request more information about this. It was called a mistake. Third time I called (after waiting for my parcel a week and a half and after 3 "fake" deliveries) I asked to deliver my parcel to the post-box, as I needed my parcel as soon as possible. Finallly, the next day (saturday), they delivered my parcel to my home. So, "express" delivery took them almost 2 weeks.
There is a lot of place for improvement for this company.

Amazing service. Got my parcel from Riga in less than 24 hours! Thank you guys.

They even do not try call you, just drop your parcel to collection point, I just regret that can t rate ZERO

I don't know how the work is going on with them, but if the shipment got to them, I won't get the shipment on time. In most cases, the shipment arrives from Lithuania or another country to Lithuania faster than from their warehouse to home. Fortunately, at least the customer service staff. polite.

Wow, I would say this company fits the portrait of a third brother in a bad way - it delivers parcels (I call every day and it gets to the driver), but it does not deliver completely, and when making a call, no phone numbers, even "drops". Vau ...

You call anyone. And for us, the couriers can't even call and ask if we're home. Of course, it is better to knock on the door twice.

horrible company I would prefer to never deal with them if I could. Sometimes DHL uses them as a partner, and they simply work horribly,driver does not call,they do not pick up the phone etc. etc., lietuvos pastas compared to them are gods of delivery and that's all you need to know.

Very unreliable. The suture is not delivered a few weeks after the day it was due to be delivered. I had to call at least 4 times to ask for the parcel to be forwarded to the post office, but after a few weeks the parcel still doesn t know where.

A tragedy, not a shipment service, I don t understand why DHL uses them to deliver its shipments. This company does not send, call or inform about the deliveries of the shipment, and reports to the sender that the delivery failed and that the parcel is prepared for the recipient, the recipient is informed about the withdrawal - what a complete lie. DHL does not respond to inquiries. The shipment from Germany was delivered a month, only after 4 calls we managed to recover the shipment.

Probably worst logistics company ever. I have yet to receive a single item through them without any problems. Damaged items, lying about attempted delivery, terrible delays. Their customer service is completely clueless too. Unfortunately using them is sometimes unavoidable as DHL somehow chose them as a partner in Lithuania.

I got the parcel to the post office, drove all over town for the parcel. A parcel appears in the post office. for more than half an hour I called the helpline no one picked up and the parcel remained in the post office.

Feeling cheated and stolen in the middle of a white day, an Itella employee first wrapped a receipt to sign and handed in an empty parcel that did not exactly match the weight on the receipt. Be careful, first of all, check your package, and then only sign. Although the package was sent by registered and paid dearly for downloading.

The guys obviously need to work with the customer service department ...

Very bad. The parcel is not delivered or called. The system noted "delivery failed". After calling himself, he says that the courier could not contact because the sender did not specify the tel. number. And when the parcel finally reached me and I showed the courier with my finger that my number is printed immediately after the address, it only dawned on me that the number was not entered into the system ...

Waiting for parcel for one week, even tho i called then and each time they say a parcel coming the same day. Got a drivers number and he is telling the same thing that parcel gonna come same day and he will contact me, next day tracking says that he couldn't contact me at 21:30 when I was at home... they could leave parcel at pickup place at lest!!!

I sincerely don t understand why people complain. I always get the shipment even earlier than the sellers promise. Bring is always on time, always call before arrival. There were never any problems. I can only thank the courier of Pa ilai iai district of Vilnius for his good work.

As soon as the sender writes that they are sending via Itella - I immediately know there will be a problem. For the second time I am at home waiting for a shipment - then in the system I see a message that the wrong address. I call 5 times - no one is picking up the phone. The address is usually good, but there is no phone. Couriers do not try to work dismissively. Once upon a time I had to see consignments piled up in a warehouse, where my broken consignment was. The sender is responsible for the packaging of the consignment - but even a well-packaged consignment can be damaged if it is dumped on the floor from a truck trailer. If only I had a choice I always avoid those cheap companies.

Sorry not to 0. There is no shipment, the parcels do not arrive, although the system shows that the parcel is old in Vilnius. Avoid those holes.

Refused to deliver package because they wanted to verify my phone number over email and caused the delivery to be 2 weeks late. When my package finally got delivered, the delivery man was very rude and barely gave it to me. I didn't have a choice because I bought my item off Amazon and had no choice of courier. Definitely don't reccomend.

When I read the comments after the order was handed over, I was worried that the parcel would be late, I would have a lot of problems, but I was lucky - or those who commented here were not lucky. The parcel from Germany traveled through Turku (a Finnish port city), Kaunas and finally to Vilnius. Contacted the courier by phone, asked if anyone would be at home. There was a girlfriend at home, so no problems, I still sent a message to the stair door code. The parcel was delivered promptly, undamaged. Thank you!

Even those one stars don t deserve it because you are a complete zero as service providers. At first not even knowing where the shipment is, after 3 days. you find and promise to deliver, but when you contact you the next day you know nothing again. The bottom is pierced.

What a joke.
They do not provide claimed service.
My package has been with them for over 2 weeks. Every time I call customer service, I m being told that delivery attempts were made but no one was available to receive a parcel. Well that s bull. This company needs to shut down.

Currier never delivers to specified address. Leaves parcel 40 minutes away from home even though we are at home waiting for parcel. Even more, it's the third day we are waiting for parcel, customer service do not have currier's phone number (how bizarre!) and promises to ring back when they locate the parcel, but never does! I have no choice to pick a delivery company as packages are taken over by Itella from Deutsche Post. I would definitely try to avoid this company if I could. I will get in touch with company that dispatches in Germany to complain about Itella. I am fed up, I have given many chances to this company, but their services are not improving at all.

The worst experience I've ever had. Really bad service

Worst experience ever. No message, no call, no goods, nothing. Just a message "Item has not been collected.Returned to sender."

Quality of service as Jonas Jonaitis parcel service :) Here DHL is a partner of Posti Group.
The service is terrible. The management also doesn't work that way.

Disaster. One shipment failed to deliver for two weeks. The other was taken to the post office at the other end of town not even trying to deliver

First parcel: If you choose home delivery, do not deliver the parcel, it goes to the post office. Unable to contact.

Second shipment: After experiencing the joys of home delivery, I choose delivery to the post office. The next day, the courier brings the parcel home. W T F?

Just the benchmark for amazing work. On the day of delivery, the courier calls and asks you to allow the next day to arrive, as you have up to 17h to return and do not know how to arrive. And the next day the manager "knows nothing" and feeds on promises. The shipment from Germany reached them within 3 days, they are able to transport over Lithuania ...

After numerous phone calls, emails & Facebook messages, 1 month later I'm still waiting for my parcel. Customer support phone number does not pickup. Customer support email does not reply. The single worst delivery service I've ever used.

Update: After over a month of back and forth, lying that courier attempted delivery, lying that it has been delivered to me, they told me parcel has been lost.

The worst courier company. Avoid like fever. What a misunderstanding with the client! Disrespect! It's a pity you can't -5 give :)

If you need a package to arrive, do not use Itella. I've had packages not delivered on time. Don't bother to try to contact their customer service. The phone line just gives you a busy signal and then disconnects, no matter what time you're calling. I've also had them claim no one was home, even though I work from home and waited all day for them to show up. They also "kindly" send you a message before delivery, asking you to choose between home delivery or picking up your package at one of their terminals. The 2 times I got that message, I chose home delivery, received a message that home delivery was confirmed, and 2 days later a message that I could pick up my package in their terminal...

It's bad. Very bad. All shipments from Asa are forwarded to them. In the past I used to deliver by courier to my home, to the LpExpress post office near my home, and now to the post office that is 11km away. Don't understand what they think to themselves? This is the fifth time I have sent an e-mail. not just for redirecting to the appropriate post machine, but also for solving the problem. He also promised that he would send the information directly to his home address for information to be handled by IT professionals. Guess if anything has changed? Every once in a while I received a message to pick up a parcel from a post office for 11km. Well, it's a shame. If I could, I would never want to use your services.

Moves delivery from the given addres to the lockers of their chose, without confirming. Complained about to their international partners number of times.

Agree with all reviews.

I just hope other companies will stop handling parcels for them in Lithuania and Latvia....and will use other good company,because this company s TOTALLY A J O K E !!!!!

Terrible!

Always say I m not home,when I m waiting all day.

They don t even try to deliver it,just it s easier to say customer is not home.
Scum bags ,not a company.

Need to be closed,worst experience .

I m sending parcels regularly and never EVER experienced similar situation.

Would give -0 if could , not worth 1 star !

The number of times I have been in contact with this company has not reached me in less than two weeks. Like many: coming from the farthest part of Europe to Lithuania in a week and then one week in our little Lithuania trying to find the way to home. From now on, if I see a sender sending a shipment via DHL or GLS, I will ask for others to choose, because their partners in Lithuania are the shark's office.

The service is disaster. Itella leaves parcel far away from home when I order home delivery. When I contact Itella customer support, they always have some silly excuses like the courier was busy (really?). I have given many chances to this company, but their services aren't improving at all. It is such a pity that Amazon still uses Itella, it hurts Amazon brand so much.

From my experience, this company does not deserve all these bad reviews. I've had flawless experience. Made a few calls, all were answered within a minute, and the necessary information given. The courier was nice and polite, received the package a day early than was expected.

When they are not at home, they do not leave a message, do not call, and do not answer their dress service number.

Thanks a lot for your shipment, your work is zero. A company of incompetent employees and disinterested customers. Frustrated with your work.