Tynan's Volkswagen/Nissan Reviews

Wonderful, stress free place to buy or lease a car! Andrew Miller was my salesman, who was very personable and helped me every step of the way. Also Tom in financing was Great! We were done with signing papers in record time. I will always shop at Tynans with Andrew Miller!

Excellent Service, quick and painless. Never taking my VW to any other place for service or repairs.

Lirim was friendly, knowledgeable, and not pushy. He showed me all of the vehicles I requested and provided me with information about vehicles coming into inventory.

Nice people. Very understanding to your needs and interest.

We purchased a 2015 Passat S Wolfsburg Limited Edition from Tynan's. It is the second vehicle purchased from them. Both transactions were courteous and professional. We were not pressured or harrassed in any way. We bartered on the price until a sastifactory value was agreed to for both parties. Our salesman Benjamin P. worked with us to resolved two small issues to our satisfaction. The service department helped with resolution of one of the issues and were completely professional in our encounter. In the end we couldn't be more pleased with our purchase and will recommend Tynan's to our friends.

Bad attention, I never do business with this people

LOVE Tynan's VW all sales and service has been amazing so far. Will use them in the future and tell my friends and family about them.

mrs Lorrie, you re the best seller, an exceptional person. All the staff is wonderful. Truly recommend buy your toys here

The staff is always friendly and professional. Went in to schedule am oil change and the got it taken care of immediately.

I came by looking to trade in my old Volkswagen Beetle. The sales associate was very knowledgeable very willing to aid me in trading in my old car. They were very knowledgeable about the product and would've answered any question I had. They were very helpful by offering a test drive in both the kinds of Jetta I was interested in. We managed to work something out that benefited both parties and I'm very pleased with my experience at this Dealership and I would come back again.

first your service reps recognized me and helped me immediately.
this was fast and professional.

I recently leased my first vehicle through Preston. He was great! Very helpful, honest and made the whole process move super smoothly! Highly recommend working with him!

Absolutely horrible service. The worst prices I have ever seen in a dealership let alone a VW dealership. Spilled oil everywhere and then claimed there was a class 2 oil leak. But it was just them doing a terrible job.
Don t buy a VW it will just break down on you constantly and these guys will rip you off.
I will do everything in my power to make sure no one else gets scammed by these guys.

The man at the service desk, dark hair and glasses, was so far past rude that I stepped in for less than 1 minute, said 3 to 4 sentences, and will never return nor refer anyone here. And I genuinely need work done for emissions.

I'm 61 and very with it lol..Tom from service helped The 1st part of fixing a VW that I'm giving to the family of a child that is a Hero who is passing very SLOWLY. Tom is the living Saint for this Child, HE HAS TAKEN HIS PROFESSIONAL GIFT AND FIX A VW THAT IS BEING DONATED TO THIS FAMILY OF A HERO. GO TO TOM AND HIS TEAM AND SERVICE HEAD THEY WILL NEVER LET YOU DOWN. billy..

I had a wonderful experience working with Tynan's Volkswagen. When my first Volkswagen (a spunky yellow beetle) basically broke down on the lot, the team came to my rescue to find the perfect replacement! Andrew Miller was the most personable, resourceful salesman, and Chris Myers helped me through every step of the financing. They have stayed in touch to make sure that I am satisfied with my purchase and have all the information I need at a moment's notice. Tom Tran in Service even squeezed me in when I got a nail in my brand new tire, and he fixed it within the hour. I am so happy I chose Tynan's for my even spunkier habanero orange Jetta SE!

We brought our car into their service department over a week ago. We were advised of multiple problems and given a quote to fix our car and a time frame of 2-3 days to fix our vehicle. Now, over a week later, we still do not have our car back and are being told that the quote was not to include an additional problem that we were advised of by the technician handling our service. Whether due to lack of communication or poor attention to detail from the service representative, I find this to be a very shady practice of business. It seems highly unethical to try to squeeze out an additional $1000 service at the very last minute when we were all advised of the problem over a week ago prior to our quote and the agreement of service. I will never bring my car to this dealership again and would recommend everyone else find an establishment with better attention to detail and honesty.

The service department did what I asked, informed me of items that needed attention, and without any pressure; I paid for my services and was satisfied.

Devin helped me out a lot with my experience! Great dude great place!

I went to Tynan's Volkswagen to just shop around for car ideas and I ended up walking out with a new Jetta that I absolutely love! The staff was extremely helpful and honest. I was in and out of there quickly, the longest time was for me to decide which style I wanted. But, they're deals were impossible to walk away from. I would recommend this place to anyone that I know!

The check in experience is quick and efficient. The waiting area is pleasant with comfy chairs, water, a vending machine, and a TV to watch. There is a readerboard that shows the progress of your vehicle. The BEST part is that a technician comes to update you when your car is almost done and THEY WASH YOUR CAR!!! My car comes out squeaky clean and I love it.

Went in for a recall not needed my car was up to spec already had adjustment. It was great that they washed my car while there. Didn't ask.

I've been taking my car here for routine service and oil changes, but I probably won't any longer.
They shorted me 2 quarts of oil on the last oil change, although they did manage to charge me for them.
They also seem to seriously struggle with properly and completely filling the AdBlue reservoir (an additive for the diesel engines).

I'd be very hesitant to trust them with anything significant.

The people are great at this location they made my first time purchase very exciting fast and hastle free. They will always have my business gave me a great deal on my 2019 Jetta.

If I could give them 10 stars I would. First dealership that cared about the customer needs and not about the sale. We had Ben who helped us and he was absolutely fantastic. He helped us and answered all the questions we had. Not only that but he showed all the vehicle we were interested. The manger there was also really nice and was able to get us in a brand new car. To top it off the finance agent was really nice and walked us through everything and explained all the paperwork before we signed. I would highly recommend this dealership to anyone and next time we purchase a vehicle I'm going straight to them.

Purchased a vehicle today, new 2017 VW GTI from Lirim. They were fantastic, very straightforward and worked with us on trade in value. Highly recommended, will return for our next GTI in the future!

Worst customer service Unprofessional I was there to ask for 10 days payoff letter It s very simple but he make me do all kind of PaperWorks to get my 10 days Payoff he forced me to pull my credit with Volkswagen credit I told him I m refinancing with Canvas credit Union it s very simple I called their finance department and I ask for10 days pay off Letter Only he provide me the numbers so I Go to the dealer the Mario guy he make me wait for three hours to get my 10 days payoff letter I told him I m hungry Just give me the paper and I ll go but he refused he told me It will take 30 more minutes I already waited two hours to get my paper Finally in three hours later I get the paper but it s not the right one And my bank have to call them And the guy name call Crish he s very rude I ll never ever buy a car from them even the I recommend Not to buy cars from them You ll regret it if you do.

Legit customer service. Sometimes you have to wait in line for a few minutes because they treat people like people and take customer seriously. An utterly reasonable and family owned company.

The salesperson was very good, he help me get another vehicle to drive

Everyone was so Helpful . My sales guy Thomas was honest & did not waste my time ... & the finance guy James was great. I love my new Tiquan !!! THANKS TYNAN'S !!!

I purchased my VW at another local dealership but Tynan's treats me like I bought my Passat from them, with higher quality of service. Thank you!

I have been a repeat customer at Tynan's Volkswagen since 2004. Their sales staff, finance department, parts, and service departments have consistently delivered excellent service over the past 10+ yrs. The dealership delivers prompt, efficient, friendly, personalized service, and are honest and accurate in their dealings. They have an excellent selection of VW vehicles and a knowledgeable sales staff that are interested in helping customers to find the best solutions for their individual needs. The service writers have provided individualized care for my vehicles and have always been very helpful in fixing any problems, on the first visit. I highly recommend Dieter Hauser as a salesman, Ben Vavra, the Service Manager, Tom Tran, and the entire service department.

I had an excellent experience at Tynan s. It was my first time buying a car from a dealership and they left a very positive impression. I was greeted was soon as I walked in and every I met was very friendly. They had exactly what I was looking for and Ben, my salesperson, was super nice and extremely professional. He was very helpful and knowledgeable from start to finish. Would highly recommend to anyone looking for a VW!

Service was outstanding. The staff was courteous and they even worked with me on the repair costs.

I bought several cars from here. I have my cars serviced here. Tom, one of the service managers is quite knowledgeable about what I need. I am going to keep having my services done here. I will probably buy another new car from Tynan's in the very near future too.

Thank you for the great service you provided me while getting an oil change. You went above and beyond even though we did not have an appointment an I truly appreciate it.

Horrible sales tactics on Craiglists, they use keywords for all their cars to flood everything with their posts. So if you're looking for a Camaro, you'll see 20 or so VW's come up because of these idiots.

They have really turned things around from years ago. They care about customer service and try to get you in and out as quickly as possible. I no longer need to drive across town to the other vw dealer!

TAKES ADVANTAGE OF OUR VETERANS.
We chose this dealer because of the military benefits. Now they are not willing to correct the error they made or they knowingly lied to us to get the sale. Stereotypical "car salesmen" taking advantage. No help from any department to correct the mistake on our lease. Be warned.

A friendly and reliable place to have your car serviced.

Very fast, very efficient process. Made it an enjoyable visit to the dealership. Thanks, Tynan's!

their service department is awful, they make up prices, cant find out what are the issues, make you wait 3-4 hours and charge way too much for the labor. also they charge $25 "facilities" fee:) i guess for water and to use bathrooms, just saying. Hoping to sell my car and never see them again...they also damaged my car while it was being "serviced":)

Love the sales people on my team love my new VW Atlas yay...

This place is a crooked dealership. They lie and steal money out of your pocket. You don't receive what you paid for, you aren't truly disclosed everything about the vehicle. I bought a car, they told me it had a minor hail dent. Low and behold the transmission fluid leaks on my 2012 Audi. Kidding, right? Nope. They refused to fix it. They've been nothing but rise through the entire process. And continue to be belligerent. So, my recommendation, buy literally anywhere else.

Cauther Sekawa the rep for the service department made my experience at Tynan's unique. His professionalism, courtesy and thoroughness are unlike any other high end service shop in the area. I recommend that if you have an issue with your VW don't try to cut corners, Tynan's will diagnose the right service required and will perform it at a reasonable price.

The worst service experience I have ever experienced.

Top to bottom, our experience buying a VW Beetle Convertible for my wife was GREAT. Tynan's guys are PROS!

I always received excellent service from this service team, And Tom is # 1. Thank You

Great service department. The staff are courteous and professional. You can't go wrong bringing in your car for service here. They stand by their work. Never been disappointed.

I bought my wife's car here. The sales people were great and got us a good deal. We've had all services done here for the last three years and they have been wonderful and accommodating even when we have been difficult. Great employees here.

We purchased a Blue, Manual Xterra Pro4X. Jake Howard was our sales man and we think he did a fantastic job. We did know the exact car we wanted and have never met Jake prior to this. My very first contact with Jake was per the dealer website instant messenger chat and so began the great customer service.

Jake was open and transparent in chat discussion with me. I never felt as if he was hiding anything and he showed that he was truly passionate about wanting to help me. I know sales people are supposed to make you feel that, but I ve worked with many sales people and he displayed genuineness even through the chat. He had work to do to help me buy the car and he showed no complacency. Within the day, we chatted, emailed and spoke over the phone; his communication skills are excellent. He always stayed focused and the aim of his focus never faltered from turning me into a satisfied customer and not just means to line his pocket with sales commission. He wasn t vague in answering questions and he did his due diligence for us always acting with a sense of urgency.

Going over and above the call of duty; being that we are from Michigan, he drove 45 minutes to the airport to pick my husband up so he could sign the papers and drive the Xterra home. I hadn t met Jake in person; only my husband did. He was very pleased saying Jake and his team (Jeremiah Hartford & the finance manager) were also very nice. Jake kept the process going. He represents that dealership extremely well. As a salesman and customer service person; he is simply fantastic. Thanks Jake.

Every aspect of my experience with Tynan's VW in Aurora was excellent. They understood the type of vehicle I was looking for, what I was able to afford and found a way to make it work for my budget. I appreciated their efficiency and no nonsense approach. Oh and by the way, I am very pleased with the vehicle we selected.

I had an awesome experience at Tynan's Volkswagen! The sales person, Brandon Kopp was very helpful and knowledgeable. I was able to lease a brand new 2014 VW Passat! I would definately recommened my family and friends.

I've bought 3 cars from Tynans and ALWAYS a fabulous experience! I'd highly recommend Tynans over any other dealership! Stephen Nelson my salesperson was awesome, super professional and friendly! Same with Matt the finance guy!! I was the last customer of the night and they both really took the time to make sure that all was taken care of and easy! I was/am so happy...I wished my experience was on a VW commerical! :) Karen

Even though we decided for a different type of vehicle, I feel the need to leave a review for such a great customer service. Xavier was friendly and patient, very cool dude. Should I ever purchase a VW vehicle I d definitely be coming here.

Had a great experience at Tynans! Was very impressed with the entire sales group. Roy is a good listener and was able to assist my need to getting into the right car. No pressure which was nice as it is a big decision. Was treated like royalty, from all personnel. The financing person was very helpful and pointed out savings. Thanks to Roy and the rest of the group, I will be back in the future and will recommend to others. Low key at Tynans, it is the way to do business properly. Thanks for letting me drive out of the dealership- it was fun!

In this place the sellers who speak Spanish take advantage of their same people they sell them cars they say a price to them and to the month that it begins to arrive your first payment it turns out that you have to Pay double of what they said to me they scam me 2 veses the same car the first time I was supposedly buying the car and at 7 months I found out that it was rented for 4 years and when I wanted to deliver it I spoke with the seller Roberto Cruz and he gave me the option to buy it and he told me that he would only pay 18,270 with taxes and financed and I would give my title and when I got the account number to begin to give my payments I have to pay double what he said and I went to claim and as always he and the finances were washed hands I think that I'm not the only one who have conned the contal salesmen to grab their commission they make you lies and already signing the contract you fucked

I have a long sob story, but the happy ending was Ian (salesperson) taking very good care of me and my situation. I'll never go anywhere else to buy a car!!

This was the second time we had done business with Tynan's Volkswagen. By far, this was the easiest, most seem less experience we have EVER had in buying a car. We applied online and by the time we had our appointment, almost everything had been taken care of and we were able to drive off with such satisfaction. Thank you for the great experience. I would recommend you to our family and friends and we will do business again in the future. Thank you to John Tierney for your professionalism, commitment and for taking care of us.

By Far and Away my most pleasant experience buying a car... Matter of fact I got such a great deal I went back and bought a car for my son... Salesperson Christopher was fantastic. I felt his main concern was for me, the customer. He listened to what I was looking for and was not pushy to upsell me. Only to sell me what I was looking for... a true professional

I had an awesome experience with them last night! They treated me and my two kids who were running around like crazy just like family. I do not have the best credit and they were able to get me into a 2014 passat =) I highly recommend that you visit them if you are looking to get into a great car with no hassle

Just went here and worked with Lirim and Matt. Both were great and I left a happy Tiguan driver :)!

Christopher Vanover is great and a gem to work with. Still learning but easy to work with and is always ready to help. He did exactly as I asked and I left feeling like I made a sound choice. My second time doing business with Tynan's VW and hope to do future business with.

I talked to Mike on the phone and he was very friendly and helpful. Got my car in and finished pretty quickly. I was happy about that! They also washed it, and it looked great when I picked it up! It was very expensive, but they did a good job. I will go back.

I had trouble a week ago and they put in a new battery but said they couldn't fix the other problems. I set up another appointment and they figured out that when the old battery was dying, it created a series of computer faults that needed to be corrected. Those were done on my second appointment and they didn't charge anything for that full day appointment. They made up for the earlier concerns i had.

Tynan's service is awesome. We bought our VW at Emich but wish we had gone to Tynan's. They are very helpful, friendly and patient.

Dropped my car off for diagnostics. They were kind enough to drop me off at my house while they checked on my car. Picked me up when my car was ready! Washed my car! Great service! Will always come back here!

Bought my first new car in June, 1972, this was the best new car buying experience I have ever had! Tynan's treated me with courteous, and respect. Delivered a high quality product, provided choices of finish combinations I found hard to believe. The paperwork was practically painless. And when the vehicle was presented, Jim Tynan went over every feature of the vehicle with me making sure I knew how each operated. Tynan's made the new car buying experience terrific! I have recommended Tynan's to family, friends and associates and will continue to do so. Did I mention what a great vehicle, my first German built car, the Jetta Sportwagon TDI is! Comfortable, safe and outstanding gas mileage! My daughter especially loves the sound system..:)

This was my first time getting a new car. All of the staff was really friendly and explained how the process worked in detail. Jim Tynan even called me a few days later to follow up and see how I was liking the car, which I really appreciated.

REVISION: 04/30/13 Changed quality ratings by one level and appeal and service by two.
After posting a review I received a call from the director of used car sales at Tynan's. He was very apologetic about the situation and and showed concern for the issues I noted below from 4/26. It was VERY nice to receive a call from somebody at Tynan's understanding the situation and that somewhere a few things were missed and he would try to make things right.

After this experience, my viewpoint has changed a little bit.
I feel the quality is good but needs work, as I had to write a review to have someone acknowledge the mistakes that were made. Also the fact that these problems should not have been on a car that was for sale on their lot. They reassured me that this will be addressed in the future.

The appeal is now excellent for me, all I needed was for them to recognize the mistakes and take credit for the screw ups. Any person or business that admits fault when its due deserves my praise and business.

The service rating changed because ultimately the issues were fixed and after being aware of the problems, they admitted fault for the mistakes they made on the deal. They reassured me they want my business and will do what they can within reason to keep me as a customer. In the end all I needed them to do was fix the problems and apologize for the lame service, which they did and more. For that and I am grateful.
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04/26/13
To get things straight I bought a used Non-VW car at Tynan's. It was the only one in a 300 mile radius, so I literally had no choice to go elsewhere. Its my dream car and I am very happy I found it in Colorado. Overall the sales process was a little tedious but moved along and I felt like I got an okay deal, nothing spectacular. The salesman was great at first, despite some fishy sounding stories he was okay... at first.

Now the problems: After signing all the papers the salesman we had basically forgot about us. He told us to hang tight while he went to get a tool so I could remove the license plates on our old car. 15-20 minutes passed and nobody came by, we were tired and hungry so we used a coin to remove the plates from the old car and took off. I even had to go back inside to drop off the car keys to the old car, salesman vanished. We found an issue with a broken part on the new car and was told Tynan's would take care of it, no problem just come by next weekend they told me. Being proactive I scheduled an appointment with service a week later to have the part fixed and upon arrival was basically told to go to the manufactures dealership. Typically not a big deal, but I scheduled a time with service to have this done at Tynan's only to be asked why am I there and told I need to go somewhere else?? Had I been told they cant do anything I could have saved the 1hour and 10 minute round trip and gone to an OEM dealer 5 minutes from my work place. Sweet waste of my time and gas Tynan's. The car needs new tires, no biggie, some repairs are expected on a used car so I started looking for sizes and noticed the car has wheel locks. Tynans failed to give me the wheel lock keys. Called them and they don't know what happened to them, so I need to have the OE dealer remove them and bill Tynan's for the service. Really? A broken car part, a missing car part and cold shoulders once papers are signed. Tynan's dropped the ball 3 times in the first week I had the car. Customer service is REALLY poor here.

All in all, not a very good experience at Tynan's and I have trouble giving a recommendation to buy here. I have NO confidence they will be able to do anything to help me if the car breaks down or needs repairs (like my service contract says they will do). AND when you sign the papers and get your keys, don't expect anything else from them, you're just a wallet or a credit score. Its unfortunate but this location gave me a really sour taste, by far the worst experience I have ever had purchasing ANYTHING.

Cauther and the service team got my car back up and running and even advised me of an extended warranty that I had forgotten about, saving me a bunch of money. When future problems with my VW, I will certainly be going back to Tynan s. Thank you all!

Couldn t care less about selling me a part to self repair a piece of trim. They are a joke!

Terrible service and can never coordinate loaner cars but expect to have my car for several days.

Was totally shocked when I went to get in my car this morning and the car door handle fell apart and I wasn't able to get into my car on the drivers side without rolling down my window or opening the passenger door. I drove to Tynans and explained my situation and Jessup was really cool and helped me get in right away! I wasn't expecting a $300 purchase just days before Christmas but I am glad that the friendly staff was able to accomadate my right away! It took about an hour and I was out the door! Thank you Tynans and Jessup for helping and taking care of me on such short notice! Will be back for sure!!

Great experience! No surprises everything was upfront and honest. Everyone was truly exceptional, this is how car buying experience should be.

Called to get more info regarding their Golf GTI, the fist person picked up the phone without saying hi or anything asked to direct my call and As I was saying that I needed to talk to a salesperson she transferred me while I was talking haha and then the saleswoman who picked up the phone had me on the speaker whole she was eating. The people here have no class. The management needs to shut down the dealership for a few days and re-train everyone on how to have basic professional customer service.

This is the second time I've bought a car from Tynan's Volkswagen. I'm very happy with the service provided. I definitely recommend this dealership. The salesman Suraj Aryal was very knowledgeable. He was very friendly and got the job done quick. It was a great buy. Special thanks to Steven Stern for being so patient and knowledgeable as well as being very helpful with picking out the right car. Another thanks to Ben Varva for explaining how all the modern tools and equipment in the car work. I'm very proud to have this dealership in my town.

I came in right at 7 a.m. for oil change and I didn't leave there till 8:20. I received a mail for a recall on my car but it wasn never mentioned during the service. I was given a receipt but not my credit card back which I had to drive back to get it. No one was at the express service to ask for update.

Great service friendly people. Painless car purchase.

Great experience with Andrew. was very patient and great help.. highly recommend this dealer. financing was fast and helped get a great rate!

Bought some wipers for my Passat, they topped off my washer fluid and checked all of the other fluids at no additional charge. Great place.