Twin City Subaru Review

This was my first time at Twin City Subaru and it was well worth the drive! Dylan was beyond amazing to work with. He was very patient, even after emailing with me weeks before hand. This was one of the best car buying experiences I ve had. You can tell that they truly care about their customers here and that made the experience that much better! I absolutely recommend them and will be back in the future!

DO NOT FALL FOR THIER LIES! Salesman told me a price for a new car over the phone after talking for 30 minutes. When I came in, the price was all of a sudden $2500 more. The sales manager then came over and asked me to be sympathetic for him. Why was I told an unobtainable price over the phone? This must be a tactic they use to lure people in. I left dissatisfied and went to Burlington Subaru where I was treated fairly and honestly. I called Burlington Subaru right after I left Twin City Subaru. Burlington Subaru gave me a price over the phone - $1500 below asking. I immediately went to Burlington Subaru, where I ACTUALLY PAID $1500 below asking. I purchased the vehicle within minutes at Burlington Subaru and left extremely happy. This made up for spending 2 hours at Twin City Subaru, only to leave extremely upset. I'm sure a lot of people fall for the games that Twin City Subaru plays to get you in the door. Please do not be a victim.

Great first car experience! Frankie was very helpful and also patient with it being my first time in a dealership making any kind of big purchase. Frankie and the whole crew up at Twin City Subaru were great to work with and did everything they could to make it all happen for me without being pushy or sneaky like lots of those guys are stereotyped to be like. Definitely look forward to working with them again in the future!

My husband, Sam D'Avignon and myself just upgraded to 2021 Touring Forester and we couldn't be happier!!! This is the second vehicle in under 4 years that Jim Glassford helped us with. We had such a great experience with him and dealership as a whole the first time, that we knew we wanted to work with them again! So we sought him out and Jim did not let us down! So easy and painless. Jim was a joy to be around, and the whole staff was just awesome! A huge thank you to everyone there, and we will for sure be buying every new vehicle from Jim Glassford until he retires!

Just wanted to let anyone know that Twin City Subaru would be the place I would recommend to my mother to go buy a car!! This dealership will take very good care of you to ENSURE that your needs are met. Not, their "needs" but, your needs! They are NOT just there to make a sale but help ensure that you get the car that "you" want. I just purchased a XV Crosstrek and love it and appreciate all the work that Mike Rivet and Christopher Davis went through to make the sale go smoothly and to make sure my expectations were met!!! Thanks again!!!!

First time buying a new car. Couldn't have asked for a better experience. Didn't feel ripped off or coerced into anything. Tony Fletcher was fantastic to work with. I don't think I'll ever go to another dealer.

Paul helped me find a forester quickly after my
former Subaru died unexpectedly. I had a great experience and would recommend him to anyone looking for a quality Subaru that fits their unique needs

Wonderful people to deal with. Enjoyed my experience and got a great deal on my car.

Second Ascent in 2 years. Jim Glassford has made this an excellent experience both times!!!! Thank you once again and see you in 2 years

From the moment I sent a message to inquire about a used vehicle on the lot they had at Twin City, Paul provided stellar customer service. His communication was prompt both with email and phone calls. He was forthright with all questions asked about the fees included when purchasing. He was able to schedule me an appointment to come test drive the vehicle - the dealership is safe and sanitary and provide plenty of social distancing space for potential buyers. The purchasing process as been straight forward, honest and transparent. If you are in need of a new or used car reach out to Paul Walsh at Twin City Subaru. He has alleviated the stress involved in a car purchase and has made the process simple and smooth.

UPDATED: My reviews got their attention and my refund was finally issued. Bumped my review up to 2 stars, as it still took about a month for this to be resolved.

I had simply ordered a windshield washer pump from these people. They took the $55.00 out of my bank account for the total cost. A couple of days later, I received an email saying that it could take 10 weeks for the pump to come in, so I decided to cancel my order. I received an email saying that I would receive a full refund. It has been about a month now, and I have even emailed Monty Grandfield, who I believe to be the manager, multiple times and this place refuses to refund me the $55.00. I am not going to simply let you keep my money! My bank account shows that you took the $55.78 way back on February 13th, see my attachment, and yet I have NOT received my refund. Your company is awful and I will never, ever be doing business with you again, but I am still owed my damn money!

The people at Twin City are great to work with. They listened and worked with us to help us get into a new Crosstrek. So far Service has been great.

A great place. Tony worked with us to get just the car we wanted and needed. No pressure, all support. He even watched our boys as we took our test drive. Saturdays are busy, so it did take a while, but I couldn't imagine kinder people. Also had great help from the gentleman who took us through the paperwork. I forget his name, but Henry's dad printed pictures for the kids to color. Highly recommended.

Paul was great to work with. Professional and knowledgeable. He made the car buying process as easy as possible. I would highly recommend anyone to ask for Paul if going to Twin City Subaru. I just bought my second used car there.

Paul Walsh was so helpful on getting me into my new Subaru! He was very kind and super helpful during the whole process. We had absolutely no problems. Very helpful with answering questions and works hard to get the best deal to fit your needs! Thanks Paul!

We recently bought on the Impreza Subaru there and had a very good experience. The service department is excellent.
the staff are friendly and helpful and in one case just came out to the car and did a diagnostic on the spot. I was very impressed.

Jeff Moser made my first car buying experience a pleasure. Him and his team at Twin City Subaru worked with me to reach a deal that met my tight budget and found me the perfect car to suit my needs. Jeff patiently helped me to understand the in's and out's of the entire process and even gave me a very generous trade in figure for my ancient Jeep. Thank you, Jeff!

Paul was so helpful and went out of his way to listen to us, find the best deal, and help trade in our old car. We never felt pressured or rushed! He was great! Everyone there was extremely helpful, friendly, kind and went above and beyond to make sure we had a great experience. Highly recommend!

Bryan Chenvert was a pleasure to work with. He respected my schedule and limits as a customer and helped me find just the car I was looking for. His service since my purchase has continued to be excellent, always answering questions promptly and continuing to make sure I am happy in my new ride. If you're looking for a smooth sale, go to Bryan!

Great experience with Frankie and the Twin City Subaru folks!

We had a great experience at Twin City Subaru. Sales consultant Frankie in particular was extremely helpful and easy to deal with. He seemed to go above and beyond to meet our needs and make the whole process smooth and seamless. Best dealership experience I've had.

Twin City Subaru is the best!!! I got the lease I wanted with the price that was in my budget. I love my new 2021 Subaru Crosstrek Sport !!!
Tony Fletcher is a great salesman that helped me get that lease. I will definitely recommend everyone who is looking for a Subaru to go to Twin City Subaru first !!!

Jim went above and beyond helping me find the car that was right for me! It was quick and easy and I did not feel pressured!

Salesman Jim Glassford was wonderful to work with! Helped me with everything I needed to make my decision and purchase a car!

If you are looking for a no-pressure Team for your next car purchase experience, the Team at Twin City are for you! Anthony in Sales and Alex in Finance were very patient in listening to our needs and helping with several follow-up questions. Not only would I recommend their services but I also hope to continue doing business with them in the future.

My wife, Becca, and I had an awesome experience purchasing an Outback from Frankie at Twin City Subaru. I enjoyed working with Frankie from start to finish. He was knowledgeable, responsive, fair, and made getting our car as easy as possible. Twin City gets bonus points for letting our dogs hang out in the dealership while we signed our paperwork. I'd happily buy a car from Frankie and Twin City again.

Thank you to Jim Glassford who helped me purchase my first Subaru ever! The process was painless and the service was great! Thanks!

Frank Candido was extremely helpful, caring and professional in his resourcefulness in finding the right auto for our needs. We would deal with him and Twin City Subaru again in any future transaction!

Buying a new car is not my favorite thing to do. But Brian Chenvert at Twin City Subaru helped turn that right around for me. He asked and then truly listened to my needs and wants to set me up on the right path to a car that fit the bill and more. Super kind and professional, his sales service made me confident about my decision and I couldn t be happier with the purchase. Thanks a million to Brian and the team at Twin City. Two thumbs up for a gold star experience!

I have purchased 4 cars from Twin City and will continue to go back. Tony was very professional and down to earth. I love my new car!

From the time we walked into the dealership, we were pleasantly surprised by the genuine friendliness of all employees, from the General Manager, every Sales Consultant, the receptionist to the Financing Expert. Then, working with our sales Consultant, Joe Sweeney, we found just the right person for us! He was fully engaged with us, offering us information, asking about our needs, making suggestions and maintaining a professional manner, but also being a real and honorable person. I've purchased many cars and I can honestly say that Joe Sweeney was one in a million. (P.S. Everyone was also very welcoming our Golden Retriever who came along to be sure his seat was the right size for him!

Was very happy with my recall repair and the Multi-Point inspection which was very helpful to me.

I bought a new car recently from Twin City Subaru! Dylan Otis was a great salesman. He helped me get into a vehicle that was perfect for me! Thanks Dylan and The Twin City family!

Chris and Tommy my tech were. Amazing quick and extremely polite especially Tommy helping me to my car.

Just leased a crosstrek and it was such an easy experience especially during these crazy times. Took a few minutes over the phone w Paul Walsh came in next day all the paperwork was ready to sign, in and out the door w the keys.
Very easy stress free experience.

Wes was a great guy to work with he knew exactly what i needed when I wasn't sure. They did everything that needed to be done to get me in the car. Thanks again.
When buying a used car here I would suggest taking it to an off site mechanic that you trust. And have them go through it with a fine tooth comb..

Jim was great to work with! We bought our first Subaru this week and we're very happy with the process and how easy everyone at the dealership was to work with.

I had owned a second hand Subaru for nearly six and half years before the frame succumbed to the rust from Vermont winters and it became unable to pass inspection. With half of October left before I didn t have a road legal vehicle I went to speak to Jim Glassford and had one of the most simple and courteous car buying experiences I ve ever had. I had inadvertently contacted him on his day off with my situation and he still responded to schedule a time to sit down with me (which was the next day). I told him what I was interested in trying to find as a replacement and we discussed the options available. He was extremely polite and was very attentive to the predicament I was in. I can t thank him enough for his prompt responses to my emails with questions that resulted in such a stressful situation being resolved in three days with the papers being signed on a certified Legacy that my family and myself absolutely love riding around in. Jim and I have a lot of mutual acquaintances and he made sure to ask about nearly all of them in the time I spent at the dealership. It was so nice to be dealing with someone that genuinely cared about his customer and their need. Thank you so much Jim and the Twin City Subaru crew! Keep up the great work!

I recently leased a 2014 Subaru Forester from Twin City Subaru. This is the fourth Forester I have had and I couldn't be happier. The sales rep, Jim Glassford, was fantastic. He was professional, courteous, and at all times went out of his way to make my lease experience a true pleasure. As a result, we traded in my wife's Toyota Matrix and leased an Impreza. Once again, Jim was superb. I highly recommend this dealership and in particular, Jim Glassford.

We recently traded in our car for one more suited to Vermont weather and driving conditions. The staff at Twin City Subaru was able to get us in same morning on short notice without an appointment.
Our sales person, Jenn, was exemplary. She was upfront and honest from minute one. Jenn found our auto needs through casual conversation before approaching which cars to show us. She genuinely took interest in us to cater our experience toward a more fire side chat than buying a car.
Our experience was as stress free and casual as visiting friends. From the sales manager, Bryan, explaining options to Dan in service accomidating our tight work schedules the process was no pressure and without aggressive upsale.

My wife and I went to Twin City Subaru to look at a used Subaru Forester. Instead, we ended up buying a new XV Crosstrek. The entire experience was outstanding and we were very pleased at how hassle-free it was.

I highly recommend working with Tony Fletcher. He was very professional, great to work with; he went above and beyond to meet our expectations. Tony is very friendly and knowledgeable, and more that anything is very patient and customer focused.

Really great service here. Service writers are super nice. They do what they can to make sure you're happy.

Had a great experience purchasing my first car at Twin City Subaru! Thank you Frankie for being so helpful day of and even getting me sorted when I needed to come back in a couple weeks later. My front tire had a leaky bead and they fixed it free of charge. Great experience all around!

Worst service, last year had my viscous coupler replaced in Transmission and they left the drive shaft bolts loose. Tried telling me it was cupped tires causing shake. Now they just did airbag recall and now my A/C don't work and took a chunk out of my dash, also messed up wires on satellite radio. I'm done with them they are a butcher shop.

Great experience buying my first car with Frankie Candido.

A very happy third time Subaru owner (keeping each for ~150,000 miles or more). I recently purchased a new Outback Touring XT. My 2013 3.6R Outback was over 155,000 miles and I really wanted to hit 200k on it, but things happened. I was in a pinch. The XT was all the way in Vermont while I live in Connecticut...turned out not be an issue at all! Luckily I had some work to do in Vermont the day after contacting Jose Oliver and Dylan Otis at Twin CIty. They handled all the parts on their end as if I were across the desk from them. Never really would have thought that a sight-unseen car purchase without a dealer visit would go so well., The day after I contacted them I filled out my credit app, and sent the needed things like license, current registration and insurance. A deliver driver, Cinder (short for Cindy), met me where I was in Vermont just one day after. SO...within two days I was in a new car I needed. NO pressure even with them knowing the position I was in. Thank you TC Team!

I was desperate

I was desperate for manual transmission and Twin Cities was the secret! They not only have bigger stock but service has been incredible so far. Feels like family. Honest and cooperative, which is smart because you can check it all online now anyhow. Popcorn is free but more importantly delicious. Bentley the Aussie shepherd ( I think) entertains you while you wait for paperwork. I will be using dealership a lot even though it's 90 min. away...I trust them. Right now I'm in loaner while they treat upholstery--was no problem at all.

Frankie and the team at Twin City were great to work with. I hate the negotiation process but they made it simple.

Great customer service and no pressure sales from Frank at Twin City Subaru. This was our first Subaru but it won't be our last. Great price, great car, excellent customer service. Took the time to make sure everything was right. With covid we had to a lot via email and Frank always responded quickly, and explained things clearly. Highly recommend Frank and this dealership.

I had such a great experience at Twin City Subaru. I dealt with Paul Walsh. We discussed what I was looking for in a new car and he helped me make the best choice for what I needed. Paul made the process so so easy and I just LOVE my new Crosstrek!!!

I went to Twin City Subaru to have some recall work done on my Forester. When I called to make the appointment, I had to wait a few months to get the work done but that was the only negative part of my experience. The recall work was not critical so I was OK with the wait. The rest of my experience with the service department was excellent. I waited a few hours while the work was being done (which I had been told ahead of time) so I had a lot of time to observe the dealership. My impression is that it is a very well facility.

Anthony at Twin City Subaru was wonderful, so were the other staff. Buying and/or trading a car is a big deal for me. Anthony helped me to feel confident about the experience. He was very transparent, friendly and personable. The experience I had yesterday at this dealership was the best experience I have ever had with a car dealership. Thank you!

I can't say enough positive things about my experience working with Twin City Subaru. The service I received from both Frankie and Desmond were outstanding. It was my first time doing business with Twin City and I'm sure it won't be the last. They went above and beyond to get me into the exact car I wanted. Frankie is truly a gem. His knowledge of the cars and all the complex features blew me away. He really knows his stuff and was an absolute pleasure to work with. Definitely worth the drive even though there were other dealerships closer to home.

Dan was great help to us when we were looking for a used Subaru Outback! He was polite, professional and patient. The Service Department is just another great reason to keep coming back. Thanks!

I purchased a new Subaru Outback recently with Jeff Moser's seasoned experience and friendly manner. He assisted me expertly through the entire process from helping me navigate the trade of my leased Toyota to the scheduling of a minor post-sale fix---he even drove me to and from my office! I highly recommend him and Twin City Subaru. Thanks.

M. Clasen

Excellent Customer Service. Purchased a Subaru Forrester and was in and out of dealership in 2 hours. Jim was great and we really had a positive experience with him. Would highly recommend his expertise to anyone interested in purchasing a vehicle from Twin City.

Leased an Outback on 12/21 which was nice and easy. Paul Walsh was my sales rep, he was knowlegable about to car and great person to negoiate price with. Paul is not your typical car salesman, be sure to ask for Paul when you look for a Subaru at Twin City!

We hadn't owned or driven a Subaru for many years. Eric answered all of our questions in a friendly, relaxed way, and helped us sort out our options and settle on the Impreza.

Incredible customer service from first contact! Thanks especially to Frankie and Desmond for their positive energy and exceptional knowledge and skill in helping me sort through the options and make the right decision to get into a Crosstrek!

Looking for recall repair?? I have just had a horrific experience at Twin City Subaru. I have a 2012 Impreza which I waited six months for my recall appointment, three of which the car was not driven. I understand that they are very busy in regards to these repairs. I was asked the morning I arrived for my long awaited appointment that I may need to reschedule because there were no loaner cars available. After I was told I would be pushed back out until December I simply asked if they could make some sort of loaner work or reimburse me for a rental. This was handled within a half hour of my arrival. I explained to the administrator I worked with that my car was being sold as soon as the recalls were performed and that my original plan of repairs was no longer valid. I requested a new battery and the recalls to be addressed. I had to follow up 4 times to figure out when I would need to drop the loaner back off. I was not rushed to receive my car but was concerned with the lack of flexibility in my schedule for a 2.5 hour round trip to come up last minute. My original quote was for 2 days. I dropped my vehicle off Thursday morning and I picked it up- Monday night. I would rather have it done right than rushed, plus I had a loaner in the meantime. I was told that my car was able to be pulled into the shop Monday around 12:30 and received notification that the vehicle would be ready to pick up that evening by 3. The same short notice scenario I was trying to avoid. There was work done that I did not ask for. After negotiating with Paul I was forced to pay for a portion of these charges for services I did not request. I left the dealership feeling taken advantage of but hopeful that the work that was done was done well. I noticed the smell of oil on the drive home and pulled over. By this time the service department was closed. After inspecting the car I have 2 new chips in my windshield, the a/c was left unhooked, partially drained and I did not receive a battery replacement. I came specifically to Twin City instead of Burlington Subaru because of reviews. As of right now I have nothing but horrific things to say about this outfit and my experience with their GM. I have never been so irate in my life. I am in the market for a 2018- 2019 vehicle but after the way I was treated I don't have any reason to purchase a vehicle from this establishment nor will I allow them to "fix" their mistakes.

I called because the battery in my 2019 Subaru Outback with less than 1000 miles on it repeatedly dies. If I don't drive it for more than one day, the battery is dead, regardless of how much I drive or "charge" it. The representative who I talked with responded to this by saying that the batteries on these cars are small and that I need to drive it every day or else the battery will die. I then suggested that it could be an alternator issue and she responded by saying " I haven't seen more than one alternator issue with these cars during the last 5 years so I doubt it's that". Her tone was dismissive and when I asked if I could take it in regardless, her response was that they were booked for the next few weeks at least.

Regardless of the lack of customer service, how is this an acceptable response? Even if this is a factory issue, no brand new vehicle should come with an embedded problem like this. No one should have to worry about driving their vehicle over the weekend so that it starts Monday morning.

Great experience today buying a new car. Paul was very helpful and personable. Highly recommend Twin City Subaru.

Thank you to Tony and the rest of the staff for a quick and painless transaction. I got the payments I wanted and a fair price for my trade in.

After our second car unexpectedly kicked the bucket, my husband and I found ourselves in need of a new vehicle. We were on a tight budget but needed something reliable, safe, and great on dirt roads in the snow. Eric Lane understood our parameters and objectives and was very knowledgable about all our options. He didn't try to upsell us on things we didn't need, but helped us to see where there was real value for us in leasing a 2018 model rather than one of the remaining 17s. In an afternoon, we went from dreading the idea of spending anything on a car, to having a lease that suits our needs perfectly at a fair price and an amazing Crosstrek to drive. Eric has been incredible gracious and helpful. And, his treatment of me didn't change at all after my husband left the dealership. As a woman buying a car, it's refreshing (and sadly, still rare) to be treated with the same respect on my own as with my husband around. I highly recommend Eric & Twin Cities Subaru.

Wes Faulkner quickly helped me find a car that could replace my old one that suddenly fell apart from underneath me. I was able to get the vehicle in perfect shape within the day. He made things simple, and I had no surprises during the process of test driving, paperwork, and driving home.

Never been there before and was in for a recall. A guy named Lee was working he was very helpful and very knowledgeable. I have my own mechanic but just might go back here. Very good experience.

The entire Twin City Subaru sales team is just top notch...courteous, friendly, honest, expeditious...they are all first class professionals. Paul Walsh & Matthew Cappetta deserve special thanks from me for their effective and thoughtful service. Our entire car buying experience at Twin City Subaru was serendipitously pleasant and rewarding thanks to them...we are happy!

I recently purchased a 2020 outback and would just like to say thanks to Paul you were more then helpful at answering all my questions and making sure I was happy with my purchase.

Best Experience I Have Ever Had!!!

Dan Barone at Twin City Subaru in Montpelier, Vermont is an exceptional car salesman. I live in Chittenden County and was going to buy here at Burlington, Subaru but didn't feel like I was getting a good deal. I emailed Twin City with some interest and the next day, in the SNOW, Dan Barone made an iMovie of a car I was looking at! I am a teacher and couldn't talk on the phone with him but we emailed throughout the day. He answered every single question I had and was transparent in the entire process. None of those car salesman "tricks of the trade" were needed. I felt like he heard exactly what I was looking for and he did the leg work to make sure I got what I needed. If you are looking for GREAT customer service and a good deal on a car...see Dan Barone and Twin City Subaru!!!

Thanks to Frankie and the team at Twin City Subaru, I was able to purchase my first car hassle-free and even enjoy the process. They listened to my needs, answered my questions, and helped me navigate my options. I love my new outback!

We had the pleasure of meeting Jim when we purchased our first lease in 2010. I can see why he's still a valued employee at Twin City. It's like sitting down with a family member you really like and haven't seen for a while. He puts you very at ease with the whole process (which is a minimal process as it is!) and is very up front with the total costs involved. I was also impressed with how this dealership works together as a team. I have no problem referring Jim to my friends or family!
Thanks Jim!!
Don & Sue

Love Twin City Subaru they gave me a great loaner they fix my airbags that were recalled I was satisfied with the salesman that I interacted with and I'm interested in getting a new Subaru Impreza or it's really nice anyways but they're really great people...

I can't say enough great things about my experience with Joe Sweeney at Twin City Subaru. I had an accident a few days before and was looking for a new car in a pinch, so I was really a salesperson's dream! This being said, I never felt remotely pressured or taken advantage of, in fact my experience was just the opposite. Joe was incredibly helpful, patient, and knowledgeable. His easy going nature allowed me to clearly make the decision about purchasing my new car, with out any added pressure. Three months later I can honestly say I had a great experience because of Joe, and I would recommend Twin City to any one who is thinking about purchasing a Subaru!

Best Car Buying Ever

While shopping around for a new vehicle, we had a bad experience at another Subaru dealership but really wanted to consider a Subaru. So we travelled to Twin City, walked in the door and Tony greeted us warmly. He set about asking questions to determine our needs. He compared 2 different vehicles with us, took us on a test drive, all the while explaining various features. Tony did his job of selling like a true professional, without making us feel pressured. Despite the dealership being very busy, the atmosphere was relaxed and so friendly. All of our questions were answered, a fair price was negotiated and we were thrilled with the deal. Every aspect of the financing was explained clearly. This was the best car buying experience ever for us. We will definitely recommend Tony and the folks at Twin City Subaru to everyone!

I bought my first Subaru here and everyone has been very helpful, friendly, and accommodating. They provide a shuttle service locally, which helps fit in service on a busy schedule. They are on top of any recalls and take care of them promptly. They have never tried to upsell me anything and keep me informed of the percentage of my breaks so I'm not taken by surprise when they will need to be replaced. Annual inspections are free if you buy your car here. The icing on the cake is that they wash your car when they are done servicing it. I love this dealership!

Outstanding service. The salesman, Peter was top notch, very knowledgeable, and unlike a lot of salesman, he was not pushy. Would definitely recommend asking for him. You won't be disappointed!

Just bought a car. These guys were fantastic, I feel like I was given a fair price on my trade and a really excellent price on my gently used Outback. My first experience there was in 2012 when their service department rebuilt my forester engine when it blew at 61,000 miles. Turns out there was also an odometer recall on my car that they found...and discovered my engine was still under warranty. The $5k job was free. That's the kind of integrity and service I expect of Subaru, and this dealership delivers. Nice team to work with, I'd buy a car there anytime. PS- as a single woman, buying a car can be exhausting, there is still a lot of bias in how you are treated. These guys won't talk to you like you're an idiot. That gets them 11/10 in my book. Someday that won't get folks extra points, but for now it's important to note.

Paul Walsh should receive sainthood! I took more than my fair share of time mulling over options for a Subaru, and Paul was nothing but patient throughout my deliberating process. Would definitely recommend Twin City and Paul for your next vehicle.

Our salesman was Frankie Cadillo. He was super-patient and friendly. We had a good experience overall. Of course things got a little tense when we started negotiating a price, but that's the nature of the business. We would definitely go back there.

Amazing team! So thankful for a great experience from Paul Walsh, John Lucey and GM Jose Oliver! You guys are fantastic!

I bought a new Subaru from Twin City with Dan Barone's assistance. I was involved with another local Subaru dealer and the experience was awful. Fortunately, Twin City had the exact same car, knew how to deliver a wonderful service, and earned my business. The sales process was easy, straight forward, and stress-free. Desmond Culcleasure provided no-pressure financing options with various plans for maintenance and warranty options. Twin City Subaru is 40 minutes away from my home and I'd rather drive there to have my car serviced than give my business to the local dealer.

I had a great experience working with Frankie to get me the deal I needed for a Hybrid from Subaru. He is very dedicated to helping the customer. He was generous with his time while we spoke over email since I have no phone service at home. I ve always had Subaru cars and experiences like this one are exactly why.

Anthony was awesome! I wanted something similar to my wrx but more practical for my daily life. He suggested I try a 6 speed forester, so I felt like I was in a sports car still (more or less), and I loved it!! After test driving 8 vehicles, this was the one for me! Subaru is extremely reliable and safe which was my number one priority. I recommend them to everyone!!

We want to thank the staff of Twin City Subaru for their excellent help in making us the proud owners of a Subaru Outback. We especially want to sing the praises of the salesperson Frankie Candido for the amazing and phenomenal service presented to us during our quest to buy an Outback. How can we forget how he guided us through the safety features of this Outback and then showed us all the other endless features from the trunk to the dashboard,. He played the role of an excellent mechanical engineer with a deep and total understanding of every moving part and device (there are many) this vehicle has to offer. He played the part of a Broadway actor as he memorized many sections of the vehicle's manual while rattling off his lines with precision, never missing a beat.

His demeanor goes without saying but only to be highlighted with the words polite, humble, assertive, self-confident, sensitive and personable.
When it came to the financial pert of the process, he was the center piece of fairness and agreeableness. We were impressed with his motivation to succeed as noted by him going the extra mile with multiple follow-up to flush communications to flush out issues and concerns where the new
owner Cynthia might need clarification. Thanks,Frankie, for making a very stressful experience actually enjoyable.

I went to Twin City to trade in my front wheel drive car for an AWD Subaru. I was very lucky to have Anthony for a sales person. I had such a great time working with Anthony to find the right car for me. I never would have thought of the XV Crossover, but Anthony somehow knew this was the car that had everything I was looking for to feel safe on the road in all conditions. Anthony is, most of all, a genuine and sweet human being. You can tell he truly loves working with people. Thanks Anthony!!

Highly recommend anyone who wants to get into a Subaru to go to Twin City Subaru!!!!! Matt Cappetta & Frankie Candido went above and beyond to get me into my new forester by allowing me to stay home with my niece and nephew while they crunched numbers at the dealership and got me the best possible deal!!! I m so in love with my Forester!!!!!

Went in March to get a new to me car. Went once, test drove and signed that day! Paul was wonderful! Super friendly! Super efficient and answered all my questions! 11/10 would do business with him again! Thanks again Paul for helping me out!!!

I leased my first car from Twin City Subaru and had a very enjoyable experience. As my lease end was quickly approaching, I was happy to return to see what my options were. I will say I was leaning toward purchasing my car out of the lease because it never failed me on Vermont's dirt, snowy, and winding roads. Anthony Goldsmith at Twin City talked through many options. He was very kind, articulate, and listened to what I wanted in a car. As a woman, visiting a car dealership alone can be intimidating and he not only talked through the options with me, helped me with what I expect and want in a car, weighed out the pros and cons; importantly he helped me feel comfortable and confident in my decision. One week out, I am very happy with my car - I have more miles on my lease, some upgrades, and still have the maintenance plan included. I highly recommend Anthony and Twin City Subaru.

I went in expecting to deal with a pushy salesman and Dan totally proved me wrong. I left hugging him! I would recommend going to see Dan Barone to anyone. He's a good guy and honestly wants to help people. Best car buying experience I've ever had.

Our friend who has purchased multiple cars from Dylan Otis at Twin City Subaru recommended him to us. Dylan has an outstanding reputation for his honesty attentiveness to his customers needs and great customer service. He answered all our questions and truly made our buying experience go very smoothly. Dylan really knows his cars and you won't find a better salesman to sell you a Subaru Outback!!!!!