C Wi Review of Twin City Subaru
Looking for recall repair?? I have just had a horr...
Looking for recall repair?? I have just had a horrific experience at Twin City Subaru. I have a 2012 Impreza which I waited six months for my recall appointment, three of which the car was not driven. I understand that they are very busy in regards to these repairs. I was asked the morning I arrived for my long awaited appointment that I may need to reschedule because there were no loaner cars available. After I was told I would be pushed back out until December I simply asked if they could make some sort of loaner work or reimburse me for a rental. This was handled within a half hour of my arrival. I explained to the administrator I worked with that my car was being sold as soon as the recalls were performed and that my original plan of repairs was no longer valid. I requested a new battery and the recalls to be addressed. I had to follow up 4 times to figure out when I would need to drop the loaner back off. I was not rushed to receive my car but was concerned with the lack of flexibility in my schedule for a 2.5 hour round trip to come up last minute. My original quote was for 2 days. I dropped my vehicle off Thursday morning and I picked it up- Monday night. I would rather have it done right than rushed, plus I had a loaner in the meantime. I was told that my car was able to be pulled into the shop Monday around 12:30 and received notification that the vehicle would be ready to pick up that evening by 3. The same short notice scenario I was trying to avoid. There was work done that I did not ask for. After negotiating with Paul I was forced to pay for a portion of these charges for services I did not request. I left the dealership feeling taken advantage of but hopeful that the work that was done was done well. I noticed the smell of oil on the drive home and pulled over. By this time the service department was closed. After inspecting the car I have 2 new chips in my windshield, the a/c was left unhooked, partially drained and I did not receive a battery replacement. I came specifically to Twin City instead of Burlington Subaru because of reviews. As of right now I have nothing but horrific things to say about this outfit and my experience with their GM. I have never been so irate in my life. I am in the market for a 2018- 2019 vehicle but after the way I was treated I don't have any reason to purchase a vehicle from this establishment nor will I allow them to "fix" their mistakes.

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