I bought recently a Hoover Cruise stick/hand vacuum. The charger and the battery are fine, yet the instructions do not clearly state when to wash the filters. The manual states wash the filters either 3 or 6 months. The filters still leave a bit of dust behind, especially the exhaust filter.
Horrible horrible business practices! Horrible company to do business with! Gave them my card information for a one time payment and they went in to my card and took out 3 extra payments without my authorization! Calling them is a joke! When you ask to speak to a representative in the customer service accounting department they transfer you over to a voicemail line where the only option you have is to leave a message that no one ever responds to!
I bought a Hoover pet smart and tired to find out why my payments wasn't taken out of the bank. So I tried reaching out to Hoover and was only able to sign my machine up for warranty. I wanted to pay in full but, I never could find out who sent me my machine so I I gave up then today I get an email from this company with a statement and haven't been able to reach anyone. I'm going to try again because I want to pay this bill off I'm in good standing with all my creditors and I want this paid on full. I reached out to this company on several times and only got their voice mail now I'm being harassed by collections agency. Because of their non response of my phone calls or emails.
Product has the potential to be good. But it's just not. Alone its NOT a good vacuume and NOT a good sweeper either. The combining is GREAT! But you cant take to halves of different things to make one whole new thing.
It's just half a vacuume and half a sweeper. As a whole it sucks. Definately OVER PRICED!!!!!!
Doesn't work as I expected, wasn't a good purchase for me
Bought the Dirt Devil Power Stick Lite and after a few months the power head stopped working because I couldn't remove the hair from the sides of the roller inside and dust started collecting in the motor compartment which can't be cleaned which makes it a fire hazard. I received an email saying contact them and all they offered was a discount on a new vacuum, wasted my money.
I don t understand this company!
I bought a smart wash in May from Hoover advertising on Facebook.
The machine is great, but soon after I set up payments to pay over 4 months my credit card got hacked and someone was attempting to buy using my card around the country. I caught it and actually stopped some of the shipments in which the venders thanked me so much. Because they lose big time.
Not remembering right away until I used the machine again that I have payments set up and noticed they wasn t billing me or contacting me from TTI I attempted to contact them in August and finally they call me like a week or more later on August 29. I really don t get them even more when they called me from a cell phone and then after fumbling to find me in there system asked me how much I want to pay. Really? Call me from a cell phone and I have no real way determining who really called me thinking I already got my credit card hacked soon after I ordered from them???
So, April Lambers emailed me later showing that the email is indeed TTI and I responded asking if they can call me back. Nothing.
I have since emailed twice and called several times trying to connect with them because I am a person that pays my bills and just want to clear this all up. Now two days later 9/24 after I again called 9/22 and nothing.
How do you people run a business not collecting on sales, no single call, email, letters, nothing at all.
Whoever is running this show needs fired. Nothing?? I just don t understand why!!
I guess this is my final attempt to leave a review in a negative way to get your attention.
I am done trying to pay you!!
How many accounts are delinquent besides mine now and you don t even contact the customer asking questions.
We give you phone numbers, email, and physical shipping address and not a single contact?????
THEY MANUFACTURE HOOVER! SCAM! 30 DAYS TO RETURN AND IF IT TAKES 10 DAYS TO GET TO YOUR HOME, YOU ONLY HAVE 20 DAYS TO RETURN. AWFUL CUSTOMER SERVICE, NO ONE PICK UP CALLS, BAD REVIEWS ALL OVER THE NETWORK
ttifloorcare.com