We have been loyal to a fault by continuing to stay at here. When it was the Ramada it was clean and great customer service, now you wait in a long line to check in with never more than 2 staff members usually only 1 and she thinks she is doing you a favor. Unless your up at 4 am the pool is filled with people that are not registered and unattended children who parents are at the bar or gambling. AIRBNB is my new and better option.
Great to gamble at and have a tpur just for adults . food is sub par
Overrated, rooms are outdated and no water pressure what so ever. For a top chain this hotel is not worth the stay.
The room was clean and comfortable. The pool area is nice but the large pool is quite cold. The constant smell of cigarette smoke ruined it for me. It's everywhere except the room. In the hallway, casino, pool, parking garage... I refuse to expose my family and I to something that is harmful. I will not stay here again.
Because I win of course! And the rooms are clean towels are awesome water pressure is fabulous they accept cash deposit and are kind of flexible if possible. They are accommodating and accept for one or two early day girls the cocktail ladies are on it! Hats off to you later nite ladies!! You know who you are!
Great place to play poker against each other and not the house
Had a really good time even with the Covid-19 situation.
This hotel is pretty good , because the accommodations really surpass my expectations which I really love about this hotel is that there are so many places nearby like Chili s and camp Davis
Having a great time thanks the great staff and amazing manager. Thanks for making this Valentine's weekend great!
We spent 200$ before a waitress asked us if we wanted a cocktail, a full hour! The reastraunts were varied and ranged vastly in price and variety.
Very friendly staff. Love the bingo hall. Machines pay out well. Clean casino and bathrooms
Customer service sucks, rude unwilling to help, waitress too busy
The customer service here is just getting worse and worse, last year I had a HORRIBLE experience with a reservation agent named ROSE. Well, here I am a year later, having stayed here since that time last year, where she was rude and hung up on me to avoid fixing the issue. Today I attempted to make a reservation again, she demanded a players card that I didn't have then refused to help me, put me on hold for several minutes then said "My supervisor says we can't help you bye" and hung up on me. My husband and I stay here about 4-5 times per year, we eat at all the restaurants, and try to enjoy but it seems like ROSE is always rude, this is actually my THIRD time talking to her and she just continues to be rude and hang up on me. I've called and asked for a supervisor and all that is available is a "lead" or the "supervisor line" to leave a message. I have no idea how to file a formal complaint, last year they helped me over the phone, but this year, no one is helping me.
EVERYTHING is great and everyone was so friendly than other places
I love the tropicana. It is always an amazing time!
Only had breakfast but carnigies is a good place to eat
Buffet can be better and at Passagios Italian restaurant the hostess was a bit rude. At 8:20 pm on12/30 we went to have dinner at Passagio's and when we arrived the hostess told us we had 20 min, earlier when we went by we asked what time they closed and she said 10:00p and to go orders had to be put in by 9:30p. There we some guest in the restaurant but not many as usual, Passagio's is our favorite place to eat but on that night we waited so long for our order was told the waiter we were leaving after waiting more then half an hour for our food. The Tropicana hotel and casino are still our favorite place to stay and gamble.
Wa fun and clean room slots were good at least thay let you play i didn't wend but it was fun thanks ill be back
The hotel was bright and open, very clean. I attended a conference there and the facilities and staff were fantastic.
Rooms are always clean. Bar tenders always friendly and remember you. Table dealers need to improve on friendliness.
Had the displeasure of eating at Carnegie's on Saturday morning. Horrible service, and the food wasn't far behind. Took an hour to get our food. All but one of four meals was cold. Disappointed. Three cheese omelet is flat tasteless omelet with a slice of Kraft cheese slapped on it.
Room is nice for the price, but has serious lack of outlets and sufficient lighting. Also, only 2 coffee packets supplied, and I'm a big coffee drinker. Had to call housekeeping to order more @ $ 1.00 apiece. All personnel I encountered were very friendly and helpful. Food was a little pricey at most eateries in the casino area. Overall I'd still recommend staying here. Rooms are a big bang for your buck. I didn't come here to sit in the room all day anyway. There's too much to do in this area.
Joe G.
Stay was great, reservations was very fast and friendly. Would advise on bringing own blankets other than that great.
The over all Hotel is good, but our room that we had did have some damages in the restroom, the hotel is still kinda outdated, but the restaurants our 5 star quality
I love Laughlin an I love staying at the Tropicana this is my hotel.
Worst place to stay in Laughlin, NV, doors slam and they're loud, plumbing issues, security is rude, maids hair all over our room so it was beyond nasty.
Relaxed atmosphere. Very good food. Italian, American, bbq. Nice rooms.
Coming from Vegas my expectations are pretty high. The rooms weren't that great and the service there was even worse.
Met my casino host Tracy, she is a great lady. Casino was clean and won a little money, had a great time.
It is pretty good they have a buffet, tacos and many more. The rooms are nice they are comfy and they have a TV and shower/bathroom
Had a great time only one problem maid service was not great. Cleaning was not good, and left written notes to describe what we needed and to have extra towels, and other things had to keep ordering things over and over again. We stayed 4 nights.
Only gambled. Great selection of slots. Odds of winning good.
The hotels are still living in the 70s they are in need of a full on facelift renovations. The casino
Have been going here for years, and had positive experiences. This time, not so much.
1. From the first day, the toilet had problems. The flushing would take a long time and was difficult to go down. On the second day, the toilet overflowed. When we called, housekeeping was quick and efficient.
2. We received an offer for a free cooking pan if we arrive on Friday. We showed up in the evening and they said the offer ended at 8pm, which is not written on the flyer they sent. The employee told us it s written on the sign in the lobby, but how were we supposed to know from our home in California?
3. There was no fridge in the room. Not a big deal, but still think there should ve been.
Overall, I wouldn t advise against staying here, but please be careful if you do.
We stayed at the Tropicana Laughlin on our way home from a month long trip.
We really miss the Ramada Express.
They are doing some rearranging on the casino floor. Some of the machines we like to play we couldn't find.
Our room and the staff was great!!
What wasn't great is they closed the buffet!! We loved the buffet and the staff. To us there is no logical reason to have closed it. The buffet was one of the reasons we liked to stay there. Also, once a month they offered their Veteran members a free buffet. Now what are they going to do?
I paid for a double-upgraded room (with view) on our recent trip. The room we were given was a standard room (just exactly like our friends standard room). When I talked to the front desk about this...and then the supervisor (Kim), I was told I was promised a "view". However, I was not promised any particular view. My view was the side of the adjacent tower! The standard room was because I asked to not be put next to the elevator. They never told me I was being "downgraded" in order to get away from the elevators. My total credit for all the drama....10% of the first night's stay ($5.70)!!! The fact that our room (casino tower 638) had a big paint spill at the front door...was not addressed...other than Kim said she would have it cleaned up. haha. I bet it is still there.
Employees are very nice and the property is very clean
The room was decent but it was an outdated room. There was no fridge or microwave. The room service was very poor
The coffee cups we used we're not replaced and the bedsheets were done in a hurry. The towels were rough. We not be returning. The elevator to the parking area, only one was working.
This is perfect for everyone especially seniors and veterans. They have lots of dpevosls and give aways. My only complaint is that their buffet leaves something to be desired.
What a great time and very relaxing. Customer service was very pleasant and very helpful..
Friendly staff clean rooms everything as expected should be.
Amenities, nice people. Good enough rooms to stay there a week #weekendgetaway #livemusic #allinclusive #healthy
It was great! Service was great and fast, the valet parking attendant was very helpful and nice and the bell boy was very fast and nice.
Our rooms were completely free. Great music and food. We come annually.
Friendly staff
Clean rooms
I Love this place!! Nice location great for Adults and children!!
Had to wait hours to check in.. got kicked out of room, they made it very inconvenient to fix their problem.. on our time
Great place to relax or have a little fun... Passagio's has great pizza
troplaughlin.com