Mike was fantastic at helping me through the car buying process. He listened to my wants and needs with a vehicle and then delivered! The car buying process was quick and painless. I would definitely recommend this dealership. Go see Mike!
Excellent treatment from Elias Guevara my Sales Rep, Raleigh Geddings General Sales Manager and Finance Manager Gary Burton. They are a great team and it was an absolute pleasure to be treated like a true customer at a car dealership. No pressure and felt like I had a team working for me to get the best deal possible. I will highly recommend all my family, friends and work associates to buy their next vehicle here. I NEVER give reviews so obviously they made a lasting impression with me.
Great service department. Enjoy TV, donuts and coffee while you wait.
The Absolute worst Ford dealership in Central Florida. If you are thinking of purchasing a Ford go to any other dealer in Florida but stay away from Tropical Ford. The service department sucks.
Jonathan Gonzalez is AMAZING! Came in not expecting the best news, but he gave and helped way more than expected. THANK YOU TO YOU AND YOUR TEAM!!!
It was my second time buying a vehicle I really enjoyed the process they were very efficient and responsible Diana is very very nice Jeremy Swain also helped alot. I Would definitely buy another car from them.
I just purchased two trucks from tropical ford, the service was amazing, my sale person steve Lucius was amazing,
Jack grace the sale manager and Jose the finance manager were excellent.
Because of those guys I can say with confidence this is a start of a long relationship with tropical ford
My name is Robenson Dorvil, founder of i4 waste valet & recycling LLC
Thank you guys
I went with my partner and unfortunately we did not have a good experience there, we went with the firm conviction of buying a pick up but the seller's treatment towards us after giving him the specifications of what we were looking for, was not the most appropriate and we left there with horrible anger.
Tropical ford has the best sales department ever! Today I am a happy owner of a 2020 Ford explorer. This will be my 2ed Explorer from Tropical ford. Jose and Vitali helped me walk out with my New Ford today. There Customer service is amazing. Thanks for answering all of my questions. And for helping me understand all of the paperwork. This is one of the best Ford locations by far. From the Sales department to the Quick line and the services department. They all run Great. And all willing to help in every way they can. I have sent family members to this location and they are proud owners of Fords as of today. Thanks to all of the team members that make Tropical ford. Your team work really show. Once more Thank you Jose and Vitali for all your help today. And Jose Enjoy your Capture Morgan you deserve it... Team Ford 4 ever...
It cost me $322.00 to get a new key programmed (very expensive) but The staffs has always been nice and professional so I give them 5 *****
Thank you jonathan gonzalez for help me to buy my new f150 thank you tropical ford
I would give the no stars if possible. I had the worst experience at this dealership last month. My husband called to see if they had a Raptor that we could test drive. They told him yes. We get there 20mins later (they were expecting us). The sales person was speaking to my husband about the truck. My husband told him that the truck was not for him but for me (I LOVE trucks and fell in LOVE with the Raptor when they first came out). His demeanor completely changed. He looked at me and asked why I wanted a Raptor then asked how I planned to pay for it. Then told me that I could not test drive it unless I was buying it that day. He said this was as per the owner. I couldn t believe what had just happened. He didn t take me seriously. I was there as a serious buyer. We walked out. He lost a sale. That sales person name is Michael. We went to Mullinax Ford and they were completely the opposite. They let me test drive a Raptor not even knowing if I was going to buy one or not. Guess what? I bought one! I don t know what that sales person issue was with us, with me. He had poor customer service. Nothing like Will and the entire staff at Mullinax.
Jonathan Gonzalez received exceptional service in the purchase of our new car. I highly recommend it for you to do your shopping. Thanks to Isabel Langenderfer for her broad participation in our purchase. Thank you
Steve and Jose were both great to work with and made our experience very smooth. Thank you both for the exceptional service.
I want to thank Jose Galvan for being such a blast to work with. Down to earth, connects very well with his customers and brings a smile to the game. His attitude towards me was one of the biggest factors of me saying yes to my purchase!
Jose Gutierrez also a big shout out for staying late to knock out all the paperwork for the Focus ST.
Jonathan Gonzalez has been extremely helpful to us in the purchase of our new Mustang. He is very knowledgeable and we recommend that you speak to him at Tropical Ford.
Sam was such an outstanding salesman who felt like a lifelong friend. He gave us an immediate sense of trust and dedication to what our family needed and not about dollars and cents. You can t train or teach compassion like his - and Ford has truly found a wonderful young man to sell their handiwork! And I say handiwork because Ford has really stepped up their game and created such incredible and innovative vehicles. I m so proud that Ford is an American car and there is no better time to support America than right now! Thank you Sam and to the entire crew at Tropical Ford - you have made our family so happy and driving in style with a definite smile.
Tracy Ragaglia and family xxxx
My partner Pamela Nieto acquired a well-pleased with the service, especially my salesman Jose Rios, excellent, professional and ethical focus ford recommend it to anyone who needs to be well attended.
I was at the dealership last week. My salesman Cory help me with everything however i could not buy because my credit was not good enough to buy 2020 mustang but Cory was very helpful. I am happy with customer service
You have to negotiate to get the best price. 5/5 for my sales guy Jason, he's honest and followed up with me multiple times that I went back in to negotiate.
My experience from the time I walked in the door was awesome! Sam was very welcoming, kind and patient with us during our time there. I left with my dream car and am very happy!
Excellent attention, we arrived with our 2008 cart and went out with a new one and the monthly installments we wanted. Our salesman, Jonathan Gonzalez went above and beyond for us, were are very happy! Thank you!
Worse customer service from the parts department! When transfer to the parts department; they pick up the phone and don t even say nothing and I was put back on hold. After minutes have past, someone picks up the phone, rudely rushing me to give them the information because he was really busy and had customers to attend to but because it wasn t quick enough for him; he puts me back on hold and more then five minutes has passed by with out someone coming back on the phone.
Jay was great, helped get me into a new truck. Service center is not the fastest however.
He was very kind and courteous helped me in everything and made the process very easy thanks
Worst service department Ever. Run man run. They just suck
I was driving to Honda to purchase a Used Car that we had already agreed on price and stopped by Tropical Ford. They had a Nice Ford Sedan and Steve Lucius met me and showed me the features and gave me an incredible price and also got me financed since I hadnt financed anything in 10 plus years. Thanks Steve Lucius and Tropical Ford , I will be back !!
Bought my 2017 F150 here a few months ago. Guys are very professional and made the purchase smooth. Ask for Jay was my sellsman, great guy.
Jonathan Gonzalez- That was the person who assisted us while our visit at Tropical Ford, he treated us really nice & was very helpful, great attitude and awesome costumer service!! Loved the visit and we were satisfied with the car that he found for us! Would definitely recommend him for your visit at Ford.
Vitalie is a good seller helped me a lot in the purchase
Marvin is the man! He got me a sweet car for a sweet price. I highly recommend Tropical Ford and Marvin Lino.
Tony helped me to get the best deal for my new f 150 and I am interested, thank you very much for the
Great Service from Vitalie and Tropical Ford very very happy with my new Vehicle. Ask for Vitalie
I had a wonder experience buying a truck here. Great support from everyone. The sales guy, Jay, was extremely helpful and he showed me what i wanted to see. Super knowledgeable and not pushy at all it was a pleasure doing business with him. Same can be said about Jose, he helped me with the financing and got me terms i was looking for. I cannot stress how relaxing was the buying experience here. I would recommend this dealer to anyone.!
Service Employees were nice polite professional. Waiting area was clean and comfortable. Service was quick. Everything was explained. I will recommend to all my friends.
A one star review is high. They won t take back a leased car that was leased through ford, because they just don t want to deal with it! For a better experience I recommend mullinax ford, about 15 minutes away in Kissimmee. You shouldn t have to try 3 (three!) different dealerships just to return a car.
Best customer service I have ever received at a car dealership! The service representative, Vitalie, went above and beyond his duty to assist me; he is very friendly, knowledgeable and patient. Sales, Finance (Jonathan was outstanding) and Service departments work together seamlessly to deliver everything in a timely manner. Highly recommended.
Thanks To Vitalie for the awesome buying experience on my new car. Your service was great with no pressure involved. You guys are kind and courteous and made me feel at home not like other dealerships I've been to. I'll be doing all my future shopping here. I'll refer you to all my friends and family thanks again!
The collision center worked with my insurance to repair my vehicle and my car came out amazing. I also had to do some other things to my vehicle including an oil change, my battery, and check my vehicle for a recall issue. Junior coordinated with Juan to service my vehicle and I was able to pay and take care of everything in one place. Letty helped take care of payment and even assisted with trying to find me a rental. Everytime I called the answered or called me right back. It was a great experience. Thanks so much.
My first visit to this location. Customer service wasn't anything to rave and write a review about, (hence only 4-Stars) but the auto technician that serviced my car was very thorough in the vehicle inspection. Didn't try to recommend service or parts I didn't need since I already knew my vehicle is mechanically sound. Tech could tell my brakes have already been replaced, air filter relatively clean, tires are good and wearing evenly. He did find a nail in one of my tires. I took care of that right away. Tech really checked my fluids, fuel system, filters, belts and hoses. My car checks out in all 'green' for a 2006 Lincoln. Thanks, dude!
Super awesome 100/10
Britney took care of us and she did an amazing job was able to leave with the car I wanted! Thank you so much!
Most awful experience ever. I drove an hour and a half to this dealer only to find out it was to much of a hassle to test the truck I was inquiring about. The truck was up on a rotating display by the road, according to the manager it was to much work to move two cars and to drive the truck off sale man was not interested in working with me. I know they only had an hour left before they closed. Not satisfied with over all customer service.
I wouldn't buy a vehicle from here cause their sales people suck, but their service department is great and my #1 choice to go to!
I would have given it them 1 star, but their service department is what saved them and got them 3 star.
I recommend them for service.
I do NOT recommend them for buying a vehicle.
Jay, Jose, & Steve were great! The experience was a great one. Most of all, they got the deal closed. Hands down...I highly recommend this dealership!!!
after a bad first impression they were able to come through having shown a foresight for an issue that they knew was going to come up so they were ready for it so I was impressed
I want to thank Vitalie and all at Tropical Ford for the attention and positive energy. Love my new Ford Escape
The purchase experience was very good. We highly recommend Tropical Ford. On behalf my uncle, who got a nice car, we thank Jonathan Gonzalez as the best sales person available. He was very diligent kind and helpful. Thanks and I look forward to get my own car soon!
Both Tony and PJ answered all my questions, they are personable, knowledgeable and professional. I will recommend this dealership to everyone. I am very happy with the service I received.
Jonathan Gonzalez was great and had patience my credit sucked so he went above and beyond to get me approved thanks!!!
VITALIE MUNTEANU WAS VERY HELPFUL AND VERY STRAIGHT TO THE POINT. MADE THEM PROCESS VERY SMOOTH. AND ALSO A GREAT SALESMAN. I WILL REFER HIM TO EVERY ONE. AND ALL WAYS WITH A SMILE.
Vitalie is a seller who made the best for me it is russian hi I loved it GRACIS TROPICAL FORD
This experience was nothing like when I bought my first car, it was so much better! I wish I had gone to Tropical Ford the first time. The establishment was really nice and the staff very friendly and helpful, but the best part about the experience was the help I received from Johnny Perez! He was really knowledgeable and understood exactly what I was looking for. I love my new focus! Thanks again, Johnny Perez.
I LOVE this dealership and I will definitely return. We worked with Vitalie and he was amazing. He helped entertain my toddler during all the paperwork, helped install the weather mats on. He was the nicest salesman I ve ever worked with and not pushy at all. Absolutely a delight to work with; thank you!
Jonathan gonzalez thank you that amazing deal my first f-150 a big cuatomer of him send me here to tropical ford and im super happy
Prices are way to high, manager Ricardo miss leading to have you come in to the dealer, offering you that they can match deals.
Spent over 2000$ to fix my 12 focus transmission, they left a ground wire disconnected i had to tow my car to other mechanic to find out their mistake, it took me weeks to get some money back from them!.
Vitalie you the best salesman person I never see before you re very professional and honest thanks you so much you make me so happy
I had a recent repair done on my vehicle and although most of the experience was pleasant I can t give it more stars because I felt taken advantage of. Be prepared to pay in addition to the repair a $120. Diagnostic charge whether you repair it there or not. Then in addition I paid a $1.50 History fee and a
$ 35.00 shop supplies fee. Then I asked if I got a courtesy wash and I was told I needed to request it. I wished they could realize that those small things are what make all the difference especially to us the consumer when having choices.
Excellent attention from Antonio Biffa and the Ford team, recommended 100%.
great job at tire deparment but not really happy when i first buy my explorer here at tropical ford the sales maneger at that time Jose at the time i have to sign all the paperwork i ask why is a 700 extra on the contract for a tire guarantee. he told me at that time the bank require that i told him my full covarege cover tires cause i paid a extra insurance for tires and towing he keep saying bank require. i call the bank one day to do some payment and ask them and they told me they dont require no tire insurance . look like somebody get commision for sale tires guarantee at the sales deparment. after 2 years i have a issue with a tire so i came to the dealer to fix it they do a very good job but not really happy with the sales manager to add a 700 to my loan when i can fix a tire with my other insurance and i work on tirekingdom so if i have to buy it i get 50% off.
Vitali is an awesome salesman. He was enthusiastic, knowledgeable, and very personable without being pushy. I got a great deal, and am so pleased that I chose Tropical Ford.
Tony did a great job finding the perfect car I needed.
This dealership has the worst service department i have ever seen their turn around time on service is extremely slow and scheduling appointments weeks out when your AC doesn't work on a brand new car in florida theyve definitely lost my business. They are one of the busier dealerships but maybe they should increase staff to that effect. I have 2 2016 mustangs that i have yet to service here after my previous experiences. They are only 5 min away from me but now i just make the 30 minute drive to mullinax ford
Devon ,Steve ,jonathon, Jose everyone were excellent
Was an awesome experience working with Devin, Jack and Jose.
Vitalie the Russian Guy is Awesome!!!
He will walk you through every step of the car buying process.
Thank you again.
Love my new truck
Devon and Jose were really helpful and I was able to get a car today. Thanks!!
Vitalie Munteanu made my experience at Tropical Ford one of the best car shopping experiences I ve ever had. I was in a terrible accident the weekend prior, and Vitalie took 3+ hours out of his day to help me with my gap insurance through Ford and get all my paperwork in line, although it wasn t something he was obligated to do at all. Although I ended up leasing a car elsewhere, it was to no fault of Vitalie s or Tropical Ford. I wanted to make sure to write this review so anyone who is looking to buy or lease a Ford would know Vitalie is the man you want to see at Tropical Ford. I ve never met a more honest, kind and full of integrity car salesman in all of my life and I am forever grateful to him for helping me so much after such a traumatic accident.
Had an error code pop up in my 2016 Ford F150. I was nearby this dealership wanted wanted to pop quickly so they could read the code and tell me if this was something serious or something that could wait.
as I did not have an appointment I was told it could take up to 6 hours for them to give me a code Diagnostics. This is completely unacceptable went down the road 1 block to Advance Auto Parts had the error code in under 2 minuteswe.
Noncritical p2005 call my dealership they said it was no critical to stop by on my way home and they could have it fixed and under 5 minutesca
Excellent customer service I never take my car anywhere else. I've been going there for years
Vitalie the best seller in Orlando thank you so much for everything excellent, super friendly understandable.
Devon and Jack the perfect team to help you with your needs. Tell them and they will try their hardest to accommodate your needs. Thanks.
Took my 2016 Explorer with 39,000 miles into the service center for an oil and filter change. Got the car back and it appears that the oil was never changed and still smells like used oil. Was also recommended by the service adviser, that the transmission and brake fluids needed to be flushed because they were dirty. These fluids were never even checked. Brake fluid is still crystal clear and trans fluid is nice and pink, as to be expected with only 39k miles on the car. I would expect these type of fishing scams from a mom and pop roadside stand, but not from a Ford dealer. Will be taking my business elsewhere from now on.
Bad service, took my caravan for transmission repair told me I had 5 year warranty turns out I should have ask for it in writting only got a 3 year warranty and paid $4,000. I would never go back. I was told by the manager he was sorry for being mislead by his worker.
I went there to buy my new car and jonathan gonzalez helped me to get it approved. He was very helpful.
Happy because I found the truck that I always wanted. Pleased by the attention of Antonio in tropical Ford. Very good person, very attentive
Super experience. David is a cool dude & takes care of his customers to make sure your car gets fixed right.
Micheal was an amazing salesman helped me out a lot an put me in the truck I wanted thanks micheal
Vitalie is a great person to chat with and very helpful.
Jonathan gonzalez has offer me an excellent service, has made me happy with my new vehicle if have to buy a new car i will come here and ask for him, thank you jonathan
I loved the customer service here, everyone collectively helped find me the great deal I've been looking for. They will go above and beyond to get you the car you want for just the right price. Couldn't be any happier. Go see David and Gary! They are awesome!
tropicalford.com
